Tebrau Hotels with Wifi

"I would like to congratulate the management and staff of the hotel, as the rooms and most of the common areas were exceptionally clean. I have no complaints regarding the cleanliness of the property. Overall, I had a pleasant stay. However, it is important to note that the hotel shares its swimming pool and gym facilities with a residential complex. As a result, the pool is often crowded with children and condominium residents, which can make it less comfortable for hotel guests. The café on the 5th floor, where breakfast is served, operates only in the mornings. It would be a great improvement if it remained open throughout the day. I noticed that many guests were looking for coffee or a light snack, but there is nowhere convenient to go within the hotel. Since the property is somewhat isolated, guests need to take a taxi to the nearest shopping mall, which is approximately a 15-minute ride away. The hot spring facilities could also be improved. The sauna does not function properly, and the area could be maintained more carefully in terms of cleanliness. In general, the hot spring facilities appear somewhat worn and would benefit from refurbishment."

"I booked a queen room with window but was not expecting it to be so small. First time staying here and probably also my last time. While basic amenities such as towel and toiletries are provided, my only gripe is that the sound proofing is really bad. Every night, I could hear people walking past, closing and opening their room doors, chattering and even vehicles noises along the roads outside the hotel. The bed provided is also very soft and not very comfortable. So sleeping might be an issue for those who need quietness. The good side is, drinking water and some snacks are provided at the lobby for guests use."

"Cleanliness is not too bad for price paid. Location wise is near Aeon Tebrau City, Toppen and Ikea. Hotel toilet door is faulty, cannot close tight... Hoping to have more storage areas for toiletries. The sink don't have space to even place rinsing mouth cup. Also the embedded hair dryer when turn on emits bit of smoke, I forgotten to inform reception when check out."

"Positive Feedback 1. Location was superb, easy access to the mall. 2. Room is fully equipped with induction hob, microwave, fridge, kettle, dining plates, utensils, mugs, iron and iron board . 3. Room is spacious, bedroom, living room and dining room. Negative Feedback: 1. Staff at the counter should be trained with customer service. No greetings nor smile during check-in. 2. Toilet has very bad smell. The edge of the shower room is slimy, probably not cleaned properly. 3 Deodorants were supplied in both the toilet as well as the bedroom but unfortunately all of them were empty (see pictures) 5. Toilet ventilation vent is dusty and drop of dusts occasionally fell onto us or the wash basin. 6. The iron provided isn’t safe for use as wires are exposed which is a SAFETY HAZARD (see picture). Someone might get electrocuted. 7. TV was provided but no ‘Live TV’ available as it always showed ‘No Signal’ (see picture). 8. ‘House Rules’ indicate ‘No eating and drinking in the room’ but the room is fully equipped with the dining cutleries/utensils and cooking equipment (see picture). So, is eating and drinking allowed? 9. In the bedroom, there is this thing hanging directly above the bed. Not sure what it is but, to me, it’s of no use. We will definitely stay here again because of the location and the spacious room. If the negative feedback can be addressed, it would be a bonus."

"The unit itself is nice but the management do not give customers a good vibe. Everything was wrong from start of checked in. Before checking in I already informed management that I am riding a motorbike. The instructions given to me was to park at level 5. Upon reaching the mall to collect keys. The guards do not allow me to go level 5, no bike is allowed. Told me to go park in the basement but did not tell me that I need to collect a bike card to scan in at the basement carpark for bike. After quite sometime asking around, one of the guard told me to get a bike card from the reception. Next when reached the unit. There is a metal gate. But I was given a key card for the lift and a sensor for the main door. No key for the gate. When texted the management. It’s replied by AI. So I need to take a lift to UG level and see the reception again. I was told there is a manual latch behind the gate. All these troubles could be solved if proper instructions were given to me. I came down from Ipoh, a long ride down and still need to go around finding out how to get into the unit. Upon entering the unit, looks beautiful at first. Then when want to have a shower, there is not a single hook or rack for bath towel. So I have to text again. I was told to hang towel on the curtain rod. But there was no curtain rod. The only rod I saw was a metal rod sticking inside a plastic pail. So texted again and show photo. The reply was hang my towel on the door lock. First time I heard of this. So I went to take my towel. It was a dirty towel with black stained. Send photo to reception. Nothing was done, not even an exchange of towel. Is just silence…. After shower wanted to get some water to drink. It was a water dispenser that is not dispensing. So went down to the supermarket to buy a bottle of mineral water. The only plus point of this place is joined to a mall. That’s about it. I have never rated any hotel or apartment so low before. This is my first and I hope it will be my last."

"Best and affordable hotel i have been along mount austin. Thanks for the stay! Room was ok to stay, aircond is cold and the service is amazing. will definitely stay again in the future"

"I am extremely disappointed with my stay at this hotel. Honestly, this is one of the worst hotels I have ever experienced in my life. First of all, the bed is unbelievably hard — it feels more like sleeping on a wooden board than a mattress. On top of that, the air conditioning is extremely noisy, making it almost impossible to fall asleep or stay asleep throughout the night. What made it even worse is the pillows. They are excessively hard and uncomfortably high, causing serious neck discomfort. I genuinely do not understand how any guest is expected to get a proper rest under these conditions. I even called the front desk to request a different pillow, but was told that all pillows are the same and cannot be changed. This kind of response is completely unacceptable for any hotel that claims to provide comfort and service. Overall, this stay was a terrible experience. I will definitely not return, and I would not recommend this hotel to anyone who values a good night’s sleep. ------------------------------- Saya sangat kecewa dengan pengalaman menginap di hotel ini. Sejujurnya, ini adalah antara hotel paling teruk yang pernah saya alami dalam hidup saya. Pertama sekali, katilnya sangat keras — rasa seperti tidur di atas papan kayu, bukan tilam. Selain itu, penghawa dingin sangat bising sehingga hampir mustahil untuk tidur dengan lena sepanjang malam. Yang lebih teruk ialah bantalnya. Bantal sangat keras dan terlalu tinggi, menyebabkan ketidakselesaan pada leher. Saya benar-benar tidak faham bagaimana tetamu boleh mendapatkan rehat yang baik dalam keadaan seperti ini. Saya telah menghubungi kaunter hadapan untuk meminta penukaran bantal, tetapi diberitahu bahawa semua bantal adalah sama dan tidak boleh ditukar. Jawapan seperti ini langsung tidak boleh diterima bagi sebuah hotel yang kononnya menyediakan keselesaan dan servis. Secara keseluruhan, pengalaman ini sangat mengecewakan. Saya pasti tidak akan kembali dan tidak akan mengesyorkan hotel ini kepada sesiapa yang menghargai tidur yang berkualiti. -------------------------------- 我对这次入住体验感到非常失望，说实话，这是我这辈子住过最糟糕的酒店之一。 首先，床非常硬，完全不像床，更像是在睡木板。再加上空调噪音非常大，整晚几乎无法入睡或保持睡眠。 更糟糕的是枕头，又硬又高，导致颈部非常不舒服。我真的无法理解，在这样的条件下，客人要如何好好休息。 我还特地打电话到前台要求更换枕头，但对方却表示所有枕头都是一样的，无法更换。这样的服务态度，对于一个号称提供舒适与服务的酒店来说，是完全不可接受的。 总体来说，这是一次非常糟糕的体验。我绝对不会再入住，也不会推荐给任何重视睡眠质量的人。"

"Nothing obvious stood out for the room's cleanliness, so it works for a room at this budget. Hotel is reasonably priced with a bigger sized room, which helps the comfort levels when staying in it. The toilet being bigger helps since there is more separation between the wet and the dry areas. I thought that choosing a slightly out of the way location would relief traffic headaches but that was apparently not the case, guess the traffic around the Mount Austin area cannot be beaten so easily. The hotel seems t only has the option of self check in and out via a machine just outside of the premises, but it can be a privacy concern when checking in at night, because the screen is so big and bright, and is flashing details for the world to see. The screen should really be smaller or have varying brightness according to the surroundings. Or somehow flipped 90 degress so it does not face the street. (Photo taken from the hotel's Google map)"

"Dear Trip, The house is very good, and we had a pleasant stay. In terms of communication, the team responded quickly, which we appreciate. However, we hope there can be better awareness of the surrounding situation. During our journey before arrival, several roads were closed due to a mall event. When we asked for alternative routes, we were informed that there was no information about the road closure, even though we had shared photos showing police and guards blocking the roads. This situation caused us some panic, as we were stuck in heavy traffic with no clear direction. It would be helpful if the team could provide reassurance and practical guidance in such situations—for example, advising us that we could approach the guards to open the cones as we were guests checking in. Guidance like this would have helped reduce our stress. Thank you."

"Stayed at 1 Million Hotel. Clean, modern, and good value for money. Rooms are small but comfortable, and the location is convenient with plenty of food nearby. Soundproofing could be better and parking is limited, but overall a solid budget stay."