Capital Hotels with Wifi

Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out.

The location is slightly off downtown; if you have a car, it's not a problem. Street parking is fine; you can pay $19 for a night. The flat is huge for two people. The facilities are in good condition. There are two Dyson fans, one in the living room and another in the bedroom. We were here in the summer, but the temperature at night was around 12-14. It's good not to have AC in the room, and the room still feels cool enough with the balcony door and the bottom windows opened in the bedroom and the living room, even without turning on the fans. There are washing machines with a drying function in the room, which are free to use, but you must bring your detergents or buy them at the front desk. I liked the living environment and the fresh air here. As it's off the main road, I enjoyed the silent evening without traffic noise.

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

5-Star Review for Best Western Plus Carlton Plaza Hotel, Victoria, BC My stay at the Best Western Plus Carlton Plaza Hotel in downtown Victoria was nothing short of exceptional, especially thanks to the front desk team's kindness in upgrading me to a suite. The suite was fantastic—extremely spacious at around 400-600 sq ft, with a full kitchen including fridge, stove, microwave, and dining area, plus a cozy sitting space and pull-out sofa that made it feel like home. Cleanliness stood out, with spotless rooms, fresh linens, and well-maintained facilities throughout this heritage property renovated in 2019. The location is unbeatable, steps from Government Street, Fan Tan Alley, and the Inner Harbour, perfect for exploring Victoria's attractions on foot. Service was top-notch: friendly, accommodating staff handled everything efficiently, from check-in to daily check-ins, echoing countless glowing guest reviews. Amenities like free WiFi, fitness center, air conditioning, and 24-hour front desk added to the comfort. I can't recommend this hotel enough—it's a gem for any Victoria visit!

Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives.

The room is very clean, the equipment is new, the breakfast is American style, but the coffee is good. The soundproofing is a little poor. After all, it is a motel, and there are many people living there. There is no elevator and it is close to the road.

Avid traveller and honest review. Booked 3 days and got an older room with a plug in oil heater and fan because baseboard not renovated. Crowded plug in and power bar behind a dusty tv to run it all. But budget so rather expected a few things. Had to stay one more day so booked online , got a better room but upon arriving found a young women passed out briefly with a “pipe” in her hand right at the entrance and because children where on premise I reported as I booked in and it seemed blown off. A man then lead said girl in who was obviously “working” but also in no shape to give consent and I said to the clerk exactly that as well that she had blood down the back of her legs, who seemed to blow it off. I am disturbed with the fact that the young woman was easily going to be victimized. So , if you are ok with that, and no guarantee of your room quality then this is the place . Horrible accommodation, no ,I’ve seen worse, and second room was certain up to par, but the neighbourhood may also allow for other types of “stays” it seems because it was absolutely blatant. But hey, it was cheap!

This was a nightmarish trip, 1st I had asked for a room on the highest floor possible, with a view of the Harbour, I am a photographer and made the trip to Victoria to get some great photos of the inner Harbour. I got a room on tenth floor overlooking the parking lot and side street. The windows were so dirty it was hard to see anything, in my eyes I was ripped off, I am not going to to stay at any Merriott hotels, at the time of my booking it said they had a buffet breakfast and when I arrived they told me there is no buffet breakfast just a restaurant on site, parking was said to be free self parking. I was charged $29.40 / night to self park my truck.

We had a great stay here! The building itself is older, but it’s very obvious that the hotel has been newly renovated. Everything felt clean and fresh , the room was spacious, the furniture looked brand new, and the overall atmosphere was comfortable and welcoming. One of the highlights for our family was the game room, which was perfect for keeping the kids entertained. The amenities were also excellent, and the customer service was outstanding from check-in to check-out. A huge bonus was the free EV charging, which made our trip even more convenient. Overall, we really enjoyed our stay and would definitely love to come back again!

Great hotel great location ,stopped here many times ,parking is now better but still costs you $20 day but it is downtown ,heating in room very poor ,had to ask for additional heater .this room also had large windows with a view to the ocean which was great ,but heat loss from windows with a small portable radiator was not sufficient ,but luckily this room had an open fireplace ,so I sublimated the heat by making a nice fire ,may be a good idea for the hotel to offer to sell the logs rather than me going out to a hardware store to buy them