Rio de Janeiro Hotels with Wifi

Disappointed. I had already been to the hotel once before, but this time it was quite disappointing. Bad service at the pool, very inattentive staff, slow service. At the reception also another pity, very unprepared, lack of education and pride. There was a case where the hotel even apologized to our guests, and it was quite embarrassing. It is not worth the price it charges, nor does it reflect the Fasano brand that is stamped on the facade. To the Fasano Group, I suggest an intervention in the hotel in Rio, as it could tarnish its strong brand of luxury, good service and respect for the customer.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

This is an extremely impressive hotel i have ever experienced. The most impressive aspect is the service and Diego is a legend! Everything you need can be solved and managed by Diego super, professionally, systematically, precisely, prompt and warmly, just like magic and miracle. if I could score higher, I would have given triple so high as full score for Diego's service! I am really really glad to recall the days in this hotel!!!

The hotel is wonderful, which is just a bit of a hindrance and the issue of parking is not available at the hotel itself, when it is crowded, you have to put it on the street in front or in its surroundings, other than that, the hotel itself is great.

Excellent accommodation, breakfast and location. Close to the metro station. Attentive reception. Everything is very clean. I highly recommend it.

We were a couple, good place to stay out of here.

The location is great, however you should be aware that the you pay so much for the location and that's it. Standard double room is not spacious, with very small window. The hotel itself is far-far away from luxury, for Europe it looks like 2-3 stars, definitely not 4. The main advantage is rooftop, where you can see beautiful Copacabana beach from 14th floor. This terrace is open for every guest of hotel, even on New Year's eve for free. The service is poor: gentlemen on reception talked indifferently, barely understanding english. They even gave us misleading information: for example, one of them told I need to get up at 7:30 sharp to give belongings for laundry (and no chance to do it in advance or later), the second was sure that we needed to pay for New Year's dinner to have access to rooftop (he didn't know the word ”terrace”, by the way). Both were wrong. The breakfast was mediocre, with Fanta pretending to be orange juice and no vegetables at all, but with fair good cheeses and deserts though. The service in the bar is very-very slow.

Wonderful hotel, spacious, clean, airy room, with a balcony facing the street, very attractive, super comfortable beds, super cold air conditioning, strong and warm shower, bedspreads available, TOP pool, large and beautiful on the terrace with a super cool view, and super plentiful and delicious breakfast, I highly recommend the hotel and will definitely return.

Good hotel, nice location, amazing view with a really nice roof bar and pool. The breakfast has a great variety of pastries, sweets, cakes, and drinks options. The staff were very friendly, especially Ana in the reception, very attentive and helpful. I would recommend it.

Excellent hotel very well located , with a fantastic rooftop pool with beautiful view , very varied breakfast .