Essential by Dorint Interlaken

Essential by Dorint Interlaken Reviews

Essential by Dorint Interlaken

Rugenparkstrasse 8 - 10, Interlaken, Canton of Berne, 3800, SwitzerlandView Hotel Details
Essential by Dorint Interlaken
Essential by Dorint InterlakenEssential by Dorint InterlakenEssential by Dorint Interlaken
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Essential by Dorint Interlaken Guest Reviews

4.5/5
Great
48 review
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.6
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All reviews(48)
Positive reviews(44)
Reviews with photos/video(13)
Convenient location(12)
Awesome stay(10)
Easy to get around(9)
Close to train station(9)
Delicious breakfast(8)
Friendly owner(7)
Negative reviews(4)
_tl**
Essential Room
Stayed in Nov 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The room is clean and tidy. We love the design of the room. Can see mountain from the balcony.
Response from Property: Dear Guest,Thank you for your kind words and for sharing your positive experience with us!We’re delighted to hear that you enjoyed the clean and tidy room, its design, and the stunning mountain views from the balcony. Providing our guests with a memorable and comfortable stay is our top priority, and it’s wonderful to know we succeeded during your visit.We look forward to welcoming you back to Essential by Dorint Interlaken for another great stay!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
CHUNG
Essential Room
Stayed in Sep 2024
Couples
10 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Nice services, front desk staff are helpful. Hotel is next to the train platform. Overall, appreciate.
Response from Property: Dear Mr. Chung, thank you for your kind feedback! We’re delighted to hear that our helpful front desk team and convenient location next to the train platform added to your experience. Providing attentive service is very important to us, and we’re glad you felt well taken care of. We look forward to welcoming you back to Essential by Dorint Interlaken in the future!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Mo cheng
Superior Room Mountain View
Stayed in Aug 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Nov 24, 2024
I booked a room with a mountain view for one night, but the actual view was half of the neighboring mall's rooftop. The room rate was very high, and the room was very small. I would not recommend spending extra for a room with a mountain view. Although the hotel is located next to Interlaken West station, Interlaken Ost is actually more convenient for traveling.
Response from Property: Dear Mr. Mo Cheng,Thank you for sharing your feedback. We’re sorry to hear that your experience did not fully meet your expectations. We understand your disappointment regarding the view from your room and regret if it did not match what you had anticipated. Your feedback regarding the value of the mountain view rooms is noted, and we will review this internally to ensure clarity in our descriptions.While Interlaken West offers convenient access to various attractions, we appreciate your perspective about Interlaken Ost being more suitable for some travel plans. Your input is valuable, and we’ll take it into account as we strive to improve our guests’ experience.We hope you might give us another chance to provide a better stay in the future.Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
simpleologist
Essential Room
Stayed in Aug 2024
Couples
8 review
4.5/5
Great
Posted on Sep 26, 2024
Location wise, nothing much to critique as it’s situated right beside the train station. You can’t get anything more convenient than this. We like the modern design of the room, generally. The only negative point we experienced was the smell. There was a smell (smells like pee) inside the room but surprisingly not the toilet. Toilet actually smells better than the room. Ventilation was poorly managed, I guess. And the staff said there’s nothing they could do about it and to my biggest surprise, the hotel does not have an air freshener at all! Contrary to those reviews saying how good the breakfast is, I find it quite disappointing. Food selection is so limited and the quality wasn’t better or even on par with the typical hotel breakfast standard. Here I would like to commend on a particular staff named Iulia (not sure if I spell it correctly). She is nice, friendly and accommodating. I would like to thank her for her hospitality. Overall, I would probably come back to stay again at Essential for its perfect location.
Response from Property: Dear simpleologist,Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our convenient location next to the train station and the modern design of your room.We sincerely apologize for the unpleasant smell you experienced in your room. Your comments regarding the ventilation and lack of air fresheners are concerning, and we will investigate this matter to ensure a more comfortable environment for our guests.We also appreciate your feedback about the breakfast selection, as we strive to provide a high-quality dining experience. Your input will help us make necessary improvements.Thank you for highlighting Iulia's excellent service. We’re glad to hear she made a positive impact during your stay.We hope to welcome you back in the future and provide you with an even better experience.Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Sum Yeung
Superior Room Mountain View
Stayed in Jun 2024
Solo travelers
14 review
4.0/5
Very Good
Posted on Aug 2, 2024
Super great location which just located right at the Interlaken station. And opposite there’s a kiosk/supermarket. Room is a bit small and aware to bring your own slippers and brush or vanity if needed, there’s nothing provided by the hotel, not even refill the bottles of water even you stayed for consecutive nights, the staff mentioned it will only provide once when you check-in.
Response from Property: Dear Sum Yeung,Thank you for your feedback.We’re glad to hear you appreciated the great location of our hotel, with its proximity to Interlaken West Station and the nearby kiosk/supermarket.We apologize for any inconvenience you experienced regarding the room size and the amenities provided. Please be informed that we do offer additional items such as slippers, irons, and other amenities upon request. If you need any of these during your stay, please feel free to contact our reception.Your comments are valuable and we will review these points to enhance our service.We hope to have the opportunity to better serve you in the future.Best regards,Hussein AliRooms Division Manager
Jun Ren Jerry Jay
Superior Room Mountain View
Stayed in Nov 2024
Couples
11 review
4.7/5
Amazing
Posted on Dec 31, 2024
Very good location. Right next to Interlaken west station. Reception staff were friendly and helpful. Good breakfast spread.
Response from Property: Dear Jun Ren Jerry Jay,Thank you for sharing your kind feedback! We’re delighted to hear that you appreciated our convenient location next to Interlaken West Station and enjoyed our breakfast spread. It’s also wonderful to know that our reception team made a positive impression with their friendliness and helpfulness.We look forward to welcoming you back on your next visit to Interlaken.Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
KEMBARA MALAYA
Junior Suite
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 17, 2024
the best among the best, will book again if i come back.. love everythinggggg
Response from Property: Dear KEMBARA MALAYA,Thank you so much for your enthusiastic feedback! We are thrilled to hear that you enjoyed your stay with us and consider it the best among the best. It means a lot to us that you loved everything about your experience.We look forward to welcoming you back when you return.Best regards,Hussein AliRooms Division Manager
Guest User
Superior Room Mountain View
Stayed in Apr 2024
Couples
20 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Hotel is very new and clean. Hotel is right beside Interlaken Station, simply at doorstep. Many restaurant and supermarkets. Casino and Harder Kulm nearby. Excellent service at the F&B. Breakfast is excellent, service also excellent. Not to forget our friendly and helpful staff, Mr Khalid, you’re awesome!
Response from Property: Dear Guest,Thank you for your kind words and detailed feedback!We are delighted to hear that you enjoyed your stay with us. It’s great to know that you found our location convenient and that you appreciated the cleanliness and newness of the hotel. We’re also pleased to hear that you enjoyed the excellent breakfast and service provided by our team.We will make sure to pass along your compliments to Mr. Khalid for his friendly and helpful service.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Hussein AliRooms Division Manager
Guest User
Junior Suite
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Very Good Location, One step from interlaken West Station and bus Terminal. Friendly Staff, Good Breakfast with Hi-Tech Drinking Machine 🤗
Response from Property: Dear Guest, thank you for your fantastic review! We are delighted to hear that you enjoyed our prime location just steps from the Interlaken West Station and bus terminal, as well as our friendly staff and breakfast with the high-tech drink machine. It was a pleasure having you stay with us, and we hope to welcome you back soon to Essential by Dorint Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Antonius
Superior Room Mountain View
Stayed in Sep 2024
Couples
4 review
4.2/5
Very Good
Posted on Oct 16, 2024
Only 50 meters from Interlaken west station, migros supermarket in front of hotel, good location.
Response from Property: Dear Antonius,Thank you for your feedback! We’re glad to hear that you found our location convenient, being just 50 meters from Interlaken West station and with a Migros supermarket right in front of the hotel. We hope this made your stay more enjoyable and hassle-free.We look forward to welcoming you back soon!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Gabriel Ang
Essential Room
Stayed in Jul 2024
Couples
123 review
4.0/5
Very Good
Posted on Sep 13, 2024
New hotel, cozy room, location just beside train station. Walking distance to all the shop in city
Response from Property: Dear Gabriel Ang,Thank you for your kind review! We're delighted to hear that you enjoyed your stay, especially the convenient location and cozy room. Being close to the train station and within walking distance to the shops makes exploring the city much easier, and we're glad you found it convenient.We hope to welcome you back on your next visit to Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
S
Essential Room
Stayed in Jun 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Breakfast taste is good.
Response from Property: Dear S,Thank you for your feedback!We’re pleased to hear that you enjoyed the taste of our breakfast. Your satisfaction is important to us, and we’re glad that our breakfast met your expectations.We look forward to welcoming you back in the future.Best regards,Hussein AliRooms Division Manager
Anonymous User
Essential Room
Stayed in Sep 2024
Travel with friends
14 review
4.7/5
Amazing
Posted on Oct 5, 2024
The hotel is very convenient, a very new hotel, super modern and comfortable. It breaks the old-fashioned style of conventional European hotels. The overall is really good, but the front desk is a bit sang～～
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Response from Property: Dear guest, thank you very much for sharing your review of our hotel. We are glad to know that you were satisfied with the hotel's modern design and comfort, and enjoyed its departure from traditional European hotels. We are sorry for the front desk service issues you mentioned. We will immediately take this feedback into consideration and further improve the quality of service to ensure that all future guests can enjoy the best stay experience. We look forward to welcoming you again soon! Sincerely, Hussein Ali Dorint Select Hotel Interlaken
Dafangshideren
Superior Room Mountain View
Stayed in Sep 2024
Couples
17 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Don't be so subtle about this hotel. It is located on top of the train. You don't have to leave the train station to enter the hotel. It is directly connected to Platform 1. It is very convenient! There is a super supermarket opposite that has everything. The breakfast is also good. It takes ten minutes to walk to the paragliding lawn.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for giving us such a high rating! We are very pleased that you enjoyed the excellent location of our hotel. It is very convenient to reach the hotel directly from platform 1 of the train station. We're glad you enjoyed our breakfast too, and the convenient supermarket and nearby paragliding lawn made your stay even more comfortable. We look forward to welcoming you to Essential by Dorint Interlaken again! Sincerely, Hussein AliRooms Division Manager
Carrie jiali
Superior Room Mountain View
Stayed in Aug 2024
Family
15 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The room is quite big in Switzerland, but the key is that it is right next to the West Railway Station. I thought I would have to walk a few steps when I got off the train on the first day, but when I looked up, I saw the hotel. It was very convenient to travel in the next few days, and I could stop at any West Railway Station. The room faced the river view and the train, but the sound insulation was very good and had no impact. However, in addition to the city tax, a 300 Swiss franc deposit was also collected. After the trip was over, the deposit was not refunded to the credit card, and other hotels refunded it instantly.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your detailed feedback! We are happy to hear that you were satisfied with the room size, convenient location and soundproofing. We are honored to provide you with a comfortable stay. Regarding the deposit issue you mentioned, we are very sorry for the inconvenience this has caused you. The deposit is usually automatically refunded to your credit card within a few days of check-out. If you still haven't received your refund, please feel free to contact us and we will follow up with you as soon as possible. We look forward to serving you again the next time you come to Interlaken! Dear Guest,Thank you very much for your detailed feedback! We're delighted to hear that you were satisfied with the room size, convenient location, and soundproofing. It's great to know we could offer you a comfortable stay.Regarding the CHF 300 deposit , we sincerely apologize for any inconvenience caused. Typically, the deposit is refunded automatically to your credit card within a few days after check-out. If you still haven't received it, please don't hesitate to reach out to us, and we'll promptly look into the matter.We look forward to welcoming you again when you return to Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken