Bypass Road, Omaxe City 1, Mayakhedi, Indore, Madhya Pradesh, 452016, IndiaView Hotel Details
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Sheraton Grand Palace Indore Guest Reviews
4.5/5
Great
66 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(66)
Positive reviews(46)
Reviews with photos/video(11)
Guest User
King Room
Stayed in Feb 2024
Couples
7 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Good location
Very clean rooms
Friendly staff
Breakfast is so good
Pradeep Kumar
Room with 2 Single Beds
Stayed in Nov 2024
Business travelers
1 review
3.0/5
Posted on Dec 18, 2024
The hotel is outside the City.
Jinal
Deluxe King Room with City view
Stayed in Mar 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 8, 2023
Great place
Guest User
Room with 2 Single Beds
Stayed in Apr 2024
Business travelers
5 review
3.2/5
Posted on May 11, 2024
A hotel with not very new rooms, during my stay I was disappointed by the concept of the hotel restaurant, vegetarian food, which is not suitable for everyone! The area is very beautiful, the pool is wonderful, the staff is helpful!
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Guest User
King Room
Stayed in Feb 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Mar 30, 2024
The location is a bit remote, but everything else is ideal
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yashonator
Stayed in Dec 2024
Other
5.0/5
Outstanding
Posted on Jan 16, 2025
One of the most comfortable and luxurious properties for stay across Indore. A must visit for any reason whether business / family / friends. A special shout out to F&B staff Wamique Hussain , Sajan Rajak , Snigdha Mondal and Tanishq for excellent hospitality and care. It is a full veg hotel with umpteen number of options for food. A great spa but a very bad gym with no equipments. Great for hosting weddings and functions. They have a beautiful banquet hall. Catering is truly world class.
6/8
Response from Property: Dear Guest, Greetings from Sheraton Grand Palace Indore! Thank you for taking the time to share your review. We are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Our endeavor is to create memorable experiences for the guests and we are thankful that you enjoyed your dining with us and will certainly share your greetings with our team. The team at Sheraton Grand Palace Indore joins me in thanking you for choosing to stay with us and we look forward to your return soon... We request you to follow our social media channels for more information on ongoing and upcoming offers. Hope to see you again soon. Best Regards, Ananya Paul Marketing Executive
Couples55
Stayed in Nov 2024
Couples
5.0/5
Outstanding
Posted on Dec 23, 2024
I ***** with my husband part of our 2 jyotilinga and the spiritual 15 days of journey and probably 12 flights and other 5star hotels from Mumbai,varansi,Lucknow,Tirupati,indore and Hyderabad hotels Sheraton grand hotel hospitality and bed and comfort is exceptional and make memorable trip because of wonderful staff . Special thanks to Sri harichandan mohanty from restaurant with taking care of our need and I noticed that he is very good with his job that notice every detail and customers need and fulfill with his wonderful staff .All the staff from reception to restaurant and cleaning they are amazing.Thank you each and everyone giving us amazing hospitality and feels like home .From uk to all this places we visited at this hotel my aIl tiredness disappeared.recently stayed at your hotel in Mumbai ,Varanasi,indore,Tirupati,Lucknow,Rishikesh and Hyderabad and all 5 star hotels but Indore Shareton palace hotel stay was exceptional experience.and wanted to express my heartfelt appreciation for the exceptional service provided by your staff. The warm welcome, attentive hospitality, and seamless experience made my stay memorable.just one thing I think all hotels should do is welcome drink because that is our tradition that if someone comes to our house we offer them drinks first because when we went to Bali , Thiland and Mauritius they all Offers welcome drinks or ice cream even one and only in Montenegro offers welcome drinks and when you leave they give cookies for journey. I hope we keep our traditions and offer welcome drinks.I strongly recommend this hotel to my family and friends and we are planning to come next year for weekend enjoy this hotel. It would be great if they provide indore city transfer complimentary or price for hiring transport to experience city.
Response from Property: Dear Guest, Greetings from Sheraton Grand Palace Indore! Thank you for taking the time to share your review. We are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Our endeavor is to create memorable experiences for the guests and we are thankful that you enjoyed your dining with us and will certainly share your greetings with our team. The team at Sheraton Grand Palace Indore joins me in thanking you for choosing to stay with us and we look forward to your return soon... We request you to follow our social media channels for more information on ongoing and upcoming offers. Hope to see you again soon. Best Regards, Ananya Paul Marketing Executive
Nomad13337166808
Stayed in Nov 2024
Family
5.0/5
Outstanding
Posted on Dec 7, 2024
I went for dinner on my wife's birthday. It was a great experience. The staff was very nice and polite. I requested for some decoration, which was just amazing. I would like to appreciate the efforts made my staff specially to Neha and Akhil.
Response from Property: Dear Guest, Greetings from Sheraton Grand Palace Indore! Thank you for taking the time to share your review. We are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Our endeavor is to create memorable experiences for the guests and we are thankful that you enjoyed your dining with us and will certainly share your greetings with Neha & Akhil. The team at Sheraton Grand Palace Indore joins me in thanking you for choosing to stay with us and we look forward to your return soon... We request you to follow our social media channels for more information on ongoing and upcoming offers. Hope to see you again soon. Best Regards, Ananya Paul Marketing Executive
Travel40355592381
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Nov 28, 2024
We had an excellent stay and experience at Sheraton for my wedding. The staff was resourceful and helpful especially Betal, Ritika, Neeraj, Shimpi, Rishu, Rajeev, Satya & Aanchal. The hotel provided a beautiful backdrop for festivities of the wedding The food was lip smacking and the hospitality truly touched our hearts
Response from Property: Dear Guest, Greetings from Sheraton Grand Palace Indore! Thank you for taking the time to share your review. We are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Our endeavor is to create memorable experiences for the guests and we are thankful that you enjoyed your dining with us and will certainly share your greetings with our team. The team at Sheraton Grand Palace Indore joins me in thanking you for choosing to stay with us and we look forward to your return soon... We request you to follow our social media channels for more information on ongoing and upcoming offers. Hope to see you again soon. Best Regards, Ananya Paul Marketing Executive
Happiness25751936813
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Nov 16, 2024
We planned our event at Sheraton indore really very lovely place great hospitality good Food’s good ambiance. Special thanks to Mr. Sanju he is very kind and humble person always on floor to communicate and Service. And also from his team Ayush who alway there for us. Once again thank you Sheraton Banquet team to make out Event Wonderful.
Response from Property: Dear Guest, Greetings from Sheraton Grand Palace Indore! Thank you for taking the time to share your review. We are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Our endeavor is to create memorable experiences for the guests and we are thankful that you enjoyed your dining with us and will certainly share your greetings with our team. The team at Sheraton Grand Palace Indore joins me in thanking you for choosing to stay with us and we look forward to your return soon... We request you to follow our social media channels for more information on ongoing and upcoming offers. Hope to see you again soon. Best Regards, Ananya Paul Marketing Executive
vibhu5129
Stayed in Aug 2024
Couples
3.0/5
Posted on Sep 20, 2024
The hotel is on Bye pass out of main Indore City and no other restaurants are available nearby , it is only good for weddings as several weddings are happening all days and lot of wedding crowd and disturbance , the team is not cooperative enough , With such high rates several better accommodations are available .
6/18
Response from Property: Dear Guest, We appreciate you taking time to share with us your experience while at our hotel. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest experiences. Please provide us with your contact details so that our Management Team can speak with you to understand things better for improvement of our services. Thank you again! Best Regards, Ananya Paul Marketing Executive
Dhawal S
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Oct 25, 2024
Bestest experience ever. My function. My event went explicitly loud. . Thank You soo much Ritika Sharma Mam, Chef Pankaj Rana , Chef Sourabh Akhere , Diksha Adhikari Mam and Betal Sir . It was the best. Thank You From the ♥️
Response from Property: Dear Guest, Greetings from Sheraton Grand Palace Indore! Thank you for taking the time to share your review. We are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Our endeavor is to create memorable experiences for the guests and we are thankful that you enjoyed your dining with us and will certainly share your greetings with our team. The team at Sheraton Grand Palace Indore joins me in thanking you for choosing to stay with us and we look forward to your return soon... We request you to follow our social media channels for more information on ongoing and upcoming offers. Hope to see you again soon. Best Regards, Ananya Paul Marketing Executive
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 25, 2025
Good service, polite and considerate staff, comfortable rooms, overall it was a pretty good experience. They also take criticism in a very constructive and productive way. Overall I’d recommend staying here, you’re sure to have a good time.
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 24, 2025
Food is awsome, hospitality is very nice, Dolly helped us on diffrent foods, risotto was very good,Mr Janmejay is very good and helpful.🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳thank you very much again.will visit again very soon.😊😊😊😊😊😊😊😊
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 24, 2025
The food is nice and the Akhil Sir is very familier. The Araana Restaurant 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍