Samarkand Hotels with Hot Tub

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!

酒店十分舒適，出去需要打車，總體不錯。離旅遊景點很近。這個酒店的早餐真的是一絕！你絕對要嚐嚐看！十分推薦

This hotel is the most unsatisfactory hotel in my trip to Central Asia. As for the facilities, they have just been updated and to be honest, they are OK. The color temperature of the light is inappropriate, it's almost like the color of a public housing, which makes people feel very low. The room is not big, and the thing I am most dissatisfied with is that the shower water cycles between hot and cold. Another thing to complain about is the breakfast. It was off-season when we went, so it's understandable that there were fewer varieties. But all the apples are rotten, which I don’t understand. The fried egg was too salty and hard to swallow, it tasted terrible. Speaking of advantages, the bedding is good and I slept very comfortably. The hotel staff has a very good attitude. The location of the hotel is good, but compared with the room rate, it is not worth it. I don't know why it ranks first among luxury hotels. It's really too watery. The old city restaurant opposite is pretty good. I didn't try the hotel restaurant. The breakfast was so bad, and I don't think the dinner would be good either.

Very nice girls at the reception. New hotel. Excellent bed linen and blankets are very soft. But! The carpet is in vain, it is already old or visually not clean. Excellent breakfasts!! The cook is great. Everything is good. But, when checking in, we were told that you can move around the territory of the eternal city on a golf cart for free, until 18:00. In fact, this service was not available. We had to move around on a boat for a fee. There was no pool in the hotel either. Although we saw it in the photo. It turned out that the pool in the photo was from a neighboring hotel. We went with a 50% discount since it is the same chain. Overall, the impression about the hotel is positive. I liked everything very much.

Facilities: Complete Hygiene: Very good Service: OK Environment: Very good! It is a tourist attraction! There are just a few places to eat! We rented a car and it was OK to travel! If you don’t have your own car, the garden is too big and a bit troublesome! It is hard to imagine that in such a backward place, there is such a luxurious place, which is likely to be used by leaders for meetings!

The new hotel is clean and quiet, with floor heating and domestically imported bathroom equipment. The air-conditioning switch is on the wall of the wine cabinet, and the adjustment on the other wall panel is invalid, which is a bit puzzling. The curtains were too high and had no electric control, so they couldn't be closed tightly and light leaked through. The service attitude is very good. The breakfast was delicious. There is only an ATM in the lobby and no manual exchange. To exchange money manually, you need to go to the Hilton Hotel across the street. The exchange rate is the same as the airport (there are two Hilton hotels, not Hilton Garden Inn)

Highly recommended, beautiful environment, fresh air. Close to the river. Quiet and comfortable. Great service, high quality. Think of ways to solve problems. Polite and courteous. Smile service. If you don't care about the distance to the city, it is definitely the best choice.

Very nice hotel in a quiet area with a garden in Samarkand at 15 minute walk from Karimov street, Registan and most attractions. Nearby plenty of restaurants and little grocery shops. The room was tidy, the beds are comfortable and the A/C works perfectly. The staff is extremely friendly and helpful and the breakfast buffet is the best I've ever seen in a hotel: plenty of variety and choice. Also loved the cat in the garden that came to great us every time :-) Can certainly recommend this hotel!

The hotel is just opposite the tourist attraction. Breakfast is simple and delicious. Several famous attractions can be reached on foot. The front desk service is very good. When you check in, you will be informed that the gym and swimming pool can be used for free. There is purified water in the corridor on each floor, which can be used unlimitedly.

Великолепный отель, очень гостеприимный, удобное расположение. Красивые интерьеры, в комнате все безупречно, все работало как надо. Утром был континентальный завтрак, фрукты, соки.