Hotel near River North,Chicago3.4% of visitors choose this area
With a stay at Hilton Garden Inn Chicago Downtown/Magnificent Mile, you'll be centrally located in Chicago, just a 4-minute walk from Michigan Avenue and 14 minutes by foot from Millennium Park. This hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 1.4 mi (2.3 km) from Navy Pier.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and shopping on site.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Weber Grill, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 361 guestrooms featuring refrigerators and microwaves. Your bed comes with down comforters and premium bedding. Wired and wireless Internet access is complimentary, while 32-inch LCD televisions with satellite programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers.
GGuest User2022.10.22
Separate the truly excellent Webster Grille restaurant from this hotel and you have ... nothing that recommends staying here. But the Webster Grille is expensive ($95 steaks and up.) So, there is a bit of a mismatch. Check-in took forever because they had one person at the desk handling a line that literally went out the door. Hotels know who is coming in and should plan accordingly. I was here 5 nights, and 6 days and got housekeeping service twice despite asking for it each day. One day they came in and emptied the garbage cans and threw some towels on the bed and tossed in a couple of Keurig cups. There are just too many other options to stay here. The beds and sheets are pretty good, but it's just a place to stay - no frills and poor service. I will look elsewhere next trip.
Hotel near Streeterville,Chicago1.1% of visitors choose this area
With a stay at Warwick Allerton - Chicago, you'll be centrally located in Chicago, just a 4-minute walk from Michigan Avenue and 11 minutes by foot from Chicago Riverwalk. This 4-star hotel is 0.7 mi (1.2 km) from Lake Michigan and 0.8 mi (1.3 km) from Millennium Park.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including wireless Internet access (surcharge) and concierge services. Additional features at this hotel include babysitting (surcharge), wedding services, and a ballroom.
At Warwick Allerton - Chicago, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour business center, express check-in, and express check-out.
Make yourself at home in one of the 443 guestrooms. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2022.10.25
I visited the Warwick Allerton with a group of friends over a three night stay. The hotel is older, in the midst of a remodel. Our room was fine, appeared to be remodeled. It was clean, comfortable bed and furniture. Housekeeping had to be scheduled and we ran out of toilet paper before the scheduled service. Additionally our wifi was continually disconnecting. Alicia from the front desk offered to come up to our room, reset our wifi and delivered 2 rolls of toilet paper. She arrived within minutes of me talking to her. She was friendly and very helpful. The hotel charges a $15.00 daily service fee. The restaurant was closed for remodeling and there was no food on the premises. There may have been a gym, which we did not use. I fail to see the benefits of the facility fee and would rather just have the room charge be higher if the hotel needs to make a higher profit on the rooms. The hotel is in a good location for shopping and restaurants. The valet service was also efficient.
Hotel near Streeterville,Chicago1.1% of visitors choose this area
With a stay at DoubleTree by Hilton Chicago - Magnificent Mile in Chicago (Downtown Chicago), you'll be a 5-minute walk from Michigan Avenue and 14 minutes by foot from Millennium Park. This 4-star hotel is 0.6 mi (1 km) from Chicago Riverwalk and 1.1 mi (1.7 km) from Navy Pier.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and a television in a common area.
Grab a bite to eat at HotHouse, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the poolside bar. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and express check-out. Planning an event in Chicago? This hotel has facilities measuring 16000 square feet (1486 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 404 guestrooms featuring MP3 docking stations and LED televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
TTheeTallNurse2024.02.19
Clean room with comfortable beds.
Very busy location . The only negative is the cost of parking is ridiculous at $62/night.
Excellent
151 reviews
4.4/5
Price from
IDR 1,358,659
per night
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Hotel near Chicago Loop,Chicago3.8% of visitors choose this area
A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. This hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.9 km) from Grant Park.
Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour fitness center and bicycles to rent. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services.
Stop by the hotel's restaurant, The Palm, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to noon for a fee.
Featured amenities include a business center, express check-in, and express check-out.
Make yourself at home in one of the 661 guestrooms featuring refrigerators and iPod docking stations. LCD televisions with cable programming are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2024.12.09
The location is great. The cleanliness of our room was fantastic. I asked for a luggage cart to be at the room at x and the front desk said I needed to call for the cart. Really? It took over 15 minutes for a bellhop to arrive at 6:45 in the morning. There is an additional $25 a day charge that is not disclosed at booking. The coffee costs more than Starbucks...? We bypassed getting our room cleaned for two days. On the 3rd it was never addressed. Staff said ... oops. It used to be THE hotel to stay at in Chicago. The last two nights teenagers were running around unsupervised and making noise until security was called. Probably not going back, so sad.
Hotel near Chicago Loop,Chicago3.8% of visitors choose this area
A stay at Palmer House a Hilton Hotel places you in the heart of Chicago, within a 5-minute walk of Millennium Park and Art Institute of Chicago. This 4-star hotel is 0.6 mi (1 km) from Willis Tower and 0.7 mi (1.1 km) from Chicago Theatre.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are served on weekdays from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Chicago? This hotel has facilities measuring 130000 square feet (12077 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 1641 guestrooms featuring minibars. Your pillowtop bed comes with premium bedding. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
CChung ho2024.03.27
This is a historical hotel in Chicago, love it very much. I love their restaurant & bar, good atmosphere and serve with good foods (see my pictures).
I will definitely choose this hotel again by the next time to Chicago
With a stay at Sable at Navy Pier Chicago, Curio Collection by Hilton in Chicago (Downtown Chicago), you'll be steps from Navy Pier and 7 minutes by foot from Chicago Children's Museum. This 4-star hotel is 0.1 mi (0.1 km) from Chicago Shakespeare Theater and 1.3 mi (2.1 km) from Michigan Avenue.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access and concierge services.
Enjoy Latin American cuisine at Lirica, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. This hotel has 5 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Stay in one of 223 guestrooms featuring Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
GGuest User2022.10.23
My sisters and I live in Chicago (I live 10 minutes away from the hotel). We wanted to take a quick staycation. The Sable is near a lot of iconic and historic places in Chicago. The hotel was to live for!!! The staff was absolutely amazing!!! Contemporary furniture, an amazing bathroom, and comfortable rooms. The views were priceless inside and outside the hotel. We walked everywhere. There are bars, restaurants, stores, boat tours, entertainment, etc... within walking distance of the hotel. Awesome would be an understatement!
Hotel near Chicago Loop,Chicago3.8% of visitors choose this area
Hyatt Regency Chicago is centrally located in Chicago, a 4-minute walk from Chicago Riverwalk and 7 minutes by foot from Michigan Avenue Bridge. This 4-star hotel is 0.5 mi (0.8 km) from Millennium Park and 0.5 mi (0.8 km) from Chicago Theatre.
Enjoy recreation amenities such as a health club or take in the view from a terrace. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at Stetsons Modern Steak, one of the hotel's many dining establishments, which include 4 restaurants and 2 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Chicago? This hotel has facilities measuring 228000 square feet (21182 square meters), including conference space.
Make yourself at home in one of the 2032 guestrooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
GGuest User2024.02.01
The room was very clean and the location was great. The Navy Pier could be seen from a distance. The bed and pillows were very comfortable. I stayed an extra night for this. I will stay at this hotel again next time I come to Chicago. It is very convenient.
Hotel near O'Hare,Chicago1.4% of visitors choose this area
With a stay at Hilton Chicago O'Hare Airport in Chicago (O'Hare), you'll be within a 10-minute drive of Donald E. Stephens Convention Center and Impact Field. This 4-star hotel is 14.7 mi (23.6 km) from Woodfield Mall and 15.5 mi (25 km) from Northwestern University.
Relax and unwind with massages and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy American cuisine at Andiamo, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available for a fee.
Featured amenities include complimentary wired Internet access, a business center, and express check-in. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 860 air-conditioned rooms featuring refrigerators. Your pillowtop bed comes with premium bedding. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
GGuest User2024.04.02
This is the best hotel to stay at if you have an early morning or late night flight. It was very clean and well-managed and it served our purposes.
We will use it every time we take a late night trip to Asia which we do 4 times a year at present. We were very pleased.
Hotel near Chicago Loop,Chicago3.8% of visitors choose this area
Make Renaissance Chicago Downtown Hotel your home away from home in the Chicago Loop. From the moment you step into our Chicago hotel's modern lobby, we provide everything you need for a first-class stay in the Theatre District. Delight in contemporary hotel rooms and suites near the Riverwalk, each of which offers a host of fantastic amenities. Enjoy panoramic views of the downtown Chicago skyline from your hotel room. Take a refreshing swim in our hotel's heated indoor pool or unwind with a cocktail and creative American cuisine at Raised Bar, offering a sensational rooftop setting and a unique, modern ambiance. Plan your wedding or business event in the Loop in our hotel's 40,000 square feet of trendy, light-filled event spaces. Our upscale Chicago theater district hotel also features professional planning and catering services. Find us near popular attractions like the Chicago Theatre, just steps away. Style and substance blend seamlessly at Renaissance Chicago Downtown Hotel.
GGuest User2022.10.04
This is a great hotel in an excellent location for exploring Chicago. We stayed two nights here before moving up to another Marriott up by Wrigley for some ballgames. Cab ride to Second City was 10 minutes. Uber back was easy to procure and the same travel time. It's about a two block walk from the Architectural River Cruise (book the one that's associated with the non-profit Architectural Museum--it's on the same side of the river as the hotel). There's a Lou Malnotti's Pizza about two blocks away in the Wrigley Building (Chicago-style pizza!). It's right around the corner from the Loop and the Chicago Theater. You're several blocks from the grand public park with all the sculptures. If you book a river view room, it's a really great look--the hotel is directly across the water from those twin honey-combed, circular apartment houses featured in every picture of Chicago. The only drawback is that to the right, you get a slanted view of ”TRUMP” on the side of that branded hotel, sure sign of an egomaniac that no other building in town emulates. Also seems so totally out of place in such a progressive, forward-thinking city. The downtown, otherwise, is beautiful. You can rent a car about 6 blocks away in the Hilton on Grand Avenue for a drive out to Oak Park (recommend the Frank Lloyd Wright Home and Museum there) and then back along beautiful Lake Shore Drive. There's a Corner Bakery about two blocks up the street if you want to do breakfast. The food at the hotel's bar on Floor 3??? was pricey but good. Appetizers, mostly, but enough to get you by. Hotel is clean. Staff very friendly. Upscale, for sure.
The old meets the new at Marriott Marquis Chicago on the city's South Side. Located minutes from many celebrated destinations in Chicago, IL, including Grant Park, Field Museum, Shedd Aquarium, and Soldier Field. We are connected via skybridge to the Wintrust Arena and McCormick Place, one of the country's largest convention centers. Our Chicago, South Loop hotel is well suited for all travelers offering a fitness center and several dining options, such as the Midwestern fare at Woven and Bound. Plan a meeting or wedding in our hotel's 90,000 square feet of event space, including the Level 33 venue, featuring lake views and the Chicago skyline. The Skyline Ballroom, located adjacent to the hotel, offers an additional 100,000+ square feet of meeting space. Make yourself comfortable after a day near McCormick Place in a spacious, ultra-modern hotel room or suite. All accommodations boast floor-to-ceiling windows, deluxe bedding, high-speed WiFi, 55-inch flat-screen TVs, mini-fridges, and large workspaces.
GGuest User2023.04.24
Our six night stay was surprisingly quiet. Population was sp**** in The South Loop. And there wasn’t a close by mall or large grocery store. But the main attractions like the zoo, art museum, science museum can be easily reached by cab. By 10am, there are almost no cars on the street on the weekend. Felt isolated and alone walking on the street. The district at night has it’s dangers. Robbery is rampant; but at least you won’t be killed. Friendly advice from the hotel. The room rate is high yet didnt include room slippers or toothbrushes. Water bottle wasnt free; charges were $6 a bottle. But I did enjoy the Food Hall on the ground floor and prices were reasonable at $10 for a fresh large salad or $14 for a pizza. The ramen noodles wasn’t too good though. The meat was dry and 8 slices too many. The Food Hall is only opened when the hotel has high occupancy (I was told). There is a small refrigerator in the room. Free of charge. We asked for a late checkout and the answer was a clear ‘No’. Even with a Marriott membership, an extra hour was not possible. Our room was very clean and with a good view; floor to ceiling window. Very comfortable stay. Any improvements? The front desk lady could have been more welcoming or friendlier maybe.
Excellent
116 reviews
4.4/5
Price from
IDR 3,412,291
per night
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Top 20 Premium Hotels in Chicago
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No.
2
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Hotel near Near North Side, Chicago
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No.
5
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Latest Reviews for Chicago Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
4.5/5
Excellent
GGuest UserWe stayed here on a 2 day vacation after getting married (not the honeymoon). We were on the 7th floor so we thought it would be rather quiet, or, at least, not too much ambient noise from outside. We were wrong. We heard cars, sirens and utility trucks like they were right outside our window. We heard the elevator ding every time someone called for one. The walls (exterior and interior) must be very thin compared to every other hotel we've been to.
We ordered Chinese from a nearby restaurant and it was very good, but we had way more than we could finish. Opened up the fridge and it was turned off! We turned it on high and it never got very cold. We probably should have called the front desk, but instead we told them on the way out.
The ice machine was broken on our floor and the vending machine would not take credit cards. The rooms are dated. The bathroom lights are very bright and only one switch for all of them. When going to the bathroom in the middle of the night you are blinded. This is ridiculous. There should be a way of illuminating in at least 2 stages or at least don't install concert lighting.
The staff were not friendly nor inviting. The pillows and sheets were nice, but the bet was very uncomfortable.
All in all I would never stay here again and wish I had seen a review like this when I researched area hotels.
Hotel near O'Hare, Chicago 1.4% of visitors choose this area
Price per night from:IDR 1,584,358
4.5/5
Excellent
JJuliThe staff were amazing so I want everyone to know that part. This is not the front desk staff. Now on to the bad…. The rooms are not clean. I dislike having to say this. But it’s facts. When walking in the room- first thing we notice is a huge pretty fresh stain on floor that screamed puke. It was attempted to be cleaned but the orange stain was disgusting. The windows were smudged. The glass tables had finger prints all over. The walls had dried splashes of who knows what and edges around the room at knee high were full of dust. Soap was left in shower and the floor when the door was opened and closed was disgusting. No liners in garbage cans.
The front desk was very understanding and switched us rooms. Problem was it was a downsize. We lived through it but will all the hotels we have stayed in while in the city - (dozens- as we are only 2 hours away and like to stay at different places) this one unfortunately we will not be returning too.
Hotel near Chicago Loop, Chicago 3.8% of visitors choose this area
Price per night from:IDR 1,832,402
4.4/5
Excellent
NNicole Plantenis1. Didn’t asked for accesible room, but that’s what I got.
2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep.
3. Shower had someone’s else hairs in the shower wall, gross.
- Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects.
- Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself.
-If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position.
Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service.
Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare.
Normally I have a good experience with Sheratons, but this one is overrated.
I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience.
Not sure if I would give it a second try. Can’t risk it.
Hotel near Streeterville, Chicago 1.1% of visitors choose this area
Price per night from:IDR 2,922,905
4.3/5
Excellent
GGuest UserThe experience from check-in to check-out was superb. The staff was friendly and helpful. The location is perfect because it is the heart of everything on Michigan Avenue! When we walked out of the hotel, shopping and restaurants were all around! I would definitely stay here again in the future.
Hotel near Streeterville, Chicago 1.1% of visitors choose this area
Price per night from:IDR 3,347,486
4.3/5
Excellent
GGuest UserLet me first of all say that I was truly looking forward to stay at The Blackstone. I had saved all my points to put toward this stay and sadly it was ruined BEFORE I even got there! Days before my stay, I called to see if I could possibly upgrade. I spoke to Diana who was truly nice, helpful and professional. Unfortunately, it kind of went downhill froM there. The next day, I called back to confirm whether I needed to be present for the checkin. The call was answered by someone who from the beginning was very terse! When I tried to ask her if Diana was still available, she was unprofessional and unbelievably rude. So I did what any guess would’ve done in that case and that’s ask who I was speaking with. She immediately fired back “I’m not telling you my freaking name!” I was immediately taken aback and when I tried simply get a word in, she kept bluntly and blatantly interrupting and talking through me. After listening to her yell at me for minutes, I ask her for her name again and “click” the line goes dead. I called back and was put on hold. Finally I spoke to a manager named Earline. She was nice and apologetic. She informed me that the rude employee’s name was Shandjana. She was even nice enough to offer me an upgrade to a Lakeside View. I told her that if she was willing to honor that plus free breakfast, then we’re good! I ended the call happy and was looking forward to my stay again! The next day I called again because as I remembered I never got my answer for regarding whether I needed to checkin in person at a certain time. I usually use Hilton and I can check in via app so wasn’t sure about Marriott. In fact, truth be told, I had stopped staying at Marriott bc of their customer service (or lack thereof). When I called, I spoke to someone named Jacquiea. I explained to her the back story and she confirmed that my room was locked in and I wouldn’t lose it. However, when the convo came around to breakfast, she mentioned there were no notes for it on my stay. I explained to her that I talked to Earline and mentioned that it was one of my concessions for staying after my rude in encounter with Shadjana. She said she would talk to Earline and get back to me. I didn’t think too much of it. I figured Earline would confirm what her and I talked about and we’d be all squared away. Unfortunately, the situation sadly got even worse. Later that afternoon, I received an email from Jacquiea citing that she never promised me a complimentary breakfast and that I wasn’t getting one. Again, I was puzzled as I KNOW I mentioned that as one of my concessions, but perhaps she (Earline) simply didn’t remember and that perhaps there was a misunderstanding. I replied saying such and reiterating to them that the purpose of those concessions was to do damage-control for shandjana’s immature behavior. In fact, the hope was they would say “perhaps there was a misunderstanding between Earline and you, but given the unfortunate behavior of our staff, we’re willing t
Hotel near Chicago Loop, Chicago 3.8% of visitors choose this area
Price per night from:IDR 2,759,777
4.2/5
Very Good
SsknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
GGuest UserThis hotel is a far cry from the one advertised on the website. It needs a deep clean, making for a only bearable stay if you're never planning on being in the room aside from sleeping. However, the beds are not comfortable so I can't say sleep was easy come by either. Definitely bring shower shoes to wear - no bare feet on that carpet! The front desk staff do a good job selling you on downloading the hotel app, but do not be duped into thinking you might get a free night after gaining the right number of points via the app. You only get this if you make a whole new booking with a special rate from the company. This is not what the front desk clerk told me when I checked-in and I wouldn't have bothered joining if I'd been told the truth, as I never plan on staying at this hotel or with this chain again. (I wonder why I was told a falsehood...!) While the location is great, I'm not sure it's worth the money to stay here. I'd rather have paid more for a nicer experience, or booked father afield for a cleaner more pleasant hotel.
Hotel near Chicago Loop, Chicago 3.8% of visitors choose this area
Price per night from:IDR 1,566,480
4.2/5
Very Good
GGuest UserWhen I got to the hotel the only luggage assistance was from the taxi driver. After you check in at ground floor you go up to 15 to change elevators but as there was no help with bags they need better signs. The room was fine and clean until it began to rain and the leak by the window made for a few interesting moments. Breakfast bar was okay but a little limited for the price. At check out I had to ask twice (two different people for the taxi). I should have picked the Holiday Inn.
Hotel near River North, Chicago 3.4% of visitors choose this area
Price per night from:IDR 1,792,179
4.0/5
Very Good
GGuest UserWe attended the Chicago International Miniature show at the nearby Marriott O'Hare. Because that hotel was full, we booked the Springhill Suites. They ran a shuttle to the other hotel with a super nice front desk staffer driving. The hotel itself was fine and the free breakfast was above average. Parking was on long surface lots on both ends of the hotel, but there is also an underground garage. The onsite Outback steakhouse was a plus. Rooms were good, nice and quiet despite being near airport and freeway with a microwave and small fridge
Hotel near O'Hare, Chicago 1.4% of visitors choose this area
Price per night from:IDR 1,749,721
3.9/5
GGuest UserEnjoyed my stay it was peaceful. Staff were very friendly and housekeeping was fantastic with cleaning the rooms daily. Will definitely stay here again. They also had a safe in the room.
Hotel near Chicago Loop, Chicago 3.8% of visitors choose this area
Price per night from:IDR 1,783,240
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