Find 3-Star Hotels in London

Staying here at the moment for 4 nights. Purpose of visit is for an appointment at Moorfields Eye Hospital which it is ideal for, less than a 30min commute. Room is clean and tidy with comfortable double bed and pull out sofa bed for the kids (family room). Cleaners daily, make the beds & change towels. Tea & coffee making facilities in the room. Breakfast is quite basic but ok for the price we have paid. The hotel only supplies breakfast, no lunch or dinner service although they are more than happy for you to order takeaway and eat on their tables in the bar. They will even provide you with plates and cutlery if needed. Highly recommend ordering from Bronson's Burgers via Deliveroo. Delicious burgers and less than 30mins from order to delivery!!! Very impressed! Overall, hotel is a good base for getting around London for sightseeing for a few days but if staying any longer I would look for somewhere slightly higher quality. Limehouse train station is a 5 min walk away. Nearest bus stop 2 min walk away.

Have stayed in a HIE before so checked how close this was to the ABBA arena and saw it was only about 15 minutes walk away. Arrived just after 2.00pm and room was ready. Check in efficient and polite - room was clean and had everything needed for a one night stay or even more. Tea and coffee making equipment and supplies provided, iron and ironing board, room safe and sufficient hangers. Had a drink in bar before heading out then another when we returned. Lots of fellow concert attendees to chat to! Breakfast more than adequate. Although we don’t usually have the hot food, the fruit compote and yogurt were delicious and there was plenty of choice of other things. All the staff were extremely pleasant and everywhere we saw was clean. We were very glad we had chosen to stay here. Would definitely recommend. Excellent value for money.

Dear customer services representative from IHG rewards club and Owner of HI Hammersmith, My family and I had the misfortune of staying at the Holiday Inn Express Hammersmith in London from 1st September to 2nd September in room number 340. During the checking-in process, I have encountered the most unsatisfactory, rude, and disturbing services in my lifetime that I think you should know of and hopefully do something about. First of all, we arrived at the hotel at 14:50. Upon arrival, the lady who was responsible for checking in, mentioned to me, all guests would have to wait for another 15 minutes before checking in. I was puzzled, and enquired the root cause to the problem, at the same time, trying to come out of an alternative solution (which they should have done this), asking as a diamond member to IHG rewards club, if the hotel can prepare the paperwork, take the credit card information first, and assigning a room can be delayed to a later stage? This is because I had to rush to north London to pick up my son. The reception lady replied very bluntly, without any sympathy, “We cannot do anything and usually your room won’t be ready until 4PM, we already move forward to 3 o’clock.” The room check in time should be 3pm not 4pm, this was stated in the hotel policy and in the booking email. I was not satisfied with her attitude and explanation. I don’t mind she told me the true reason, for example, the hotel is understaffed or they had a group of international tourists a night before who all have late check out. However, covering the true reason, finding an excuse does NOT reflect the expected level of customer services, which damage the integrity of services staffs and brand image. So I began to challenge her explanation, hoping to get a satisfying explanation with controlled and still firm voice. At the point, the duty manager Jas***e came by, instead of trying to calm the customer down, and asking for the reasons to resolve the problem. She behaved very aggressively (holding her head up, with her very arrogant face and body language) and being very judgmental, started to shout to my family (including my 8 year old daughter), in front of many other customers waiting in the lounge, ‘I dislike the way you talked to my colleague’, blaming me to be very arrogant and impolite to her colleague. In a matter of fact, I merely was very firm with my voice and unsatisfied why she said the check in should be 4pm, and refused to do anything to save a few minutes. She said the customer she was dealing with, has a diamond platinum status, if he can wait, why not me. I corrected her, “diamond is the top level of IHG club membership. What I am asking here is if I can check in early, at least fill in the documents and bank details, as I am in a rush.” She pointed out to all customers waiting in the lobby, “You have no privilege than anybody comes earlier than you.” I was not trying to take privilege as I explained before. It seems because she is the duty m

Good location near bus/trains. Smugglers Way is quieter than you might think it would be. I asked for an accessible room and my room was on the ground floor, and it had a shower wet room. The shower was not very powerful but it was adequate. The room was clean and the air con worked well (needed in the heatwave). I would say everything was good except the price (155) and the 'free' breakfast. The breakfast was a complete free-for-all with people all over the place and no signage (would help if people queued in one direction I think). 2 of the 4 hot items were empty (no bacon or scrambled egg); we were told a 20 minute wait for more croissants, there were no pastries left and at one point they even ran out of bread. This was at 9am so not at the end of breakfast service. I wanted porridge and it wasn't clear that this was an item you had to ask for, there was no-one to ask anyway! It would have been good if a member of staff was on hand in the breakfast area to refill and advise customers. There was one member of staff trying to clear all the tables and she was being asked lots of questions and ”clear this table now” by impolite customers. You could not sit at an empty clean table because she was so overstretched. She was clearly doing her best and staying polite and helpful. As I checked out someone was ranting about the breakfast to the staff so they were also unhappy with it. It is the worst breakfast I've ever had in a hotel and I have stayed in a good number of them! I have been bitten by an insect/flea or something on my foot and I was wearing socks at all times except in the hotel room so I can only assume it was something in the room? I understand they do let pets in this hotel so I'm hoping it's not bed bugs!

We phoned up at around 5pm on a Saturday night requiring a room for two of us, we were turned away from another hotel and this was our closest option. My one problem was that we reserved a room on the phone and when we got there 20 minutes later, the room had been given away. However, they were quick to give us an emergency room which was spacious, clean and had a separate part with a table and chairs, shower room was clean and served all our needs. We were able to leave our bags all day whilst we were out on check out day and the free breakfast was delicious. This hotel was close to Pimlico tube station and the area was pleasant. Other than one slight issue, everything was perfect and we are thankful to be given a room - would stay again.

Great hotel right we’re we needed it nice clean room ,good tv ,quiet,warm, with air conditioning,good shower,kettle in room but complimentary coffee machine downstairs that does hot chocolate! Complimentary breakfast that was spot on good quality ! All Staff are great. Parking is an extra if needed. That good I just booked again

Location was excellent, walking distance to Baker St Station, Marylebone high street, Regent Park, lots of food choices, etc. The apartment we stayed in was on the 4th floor, relatively quite, but it's winter, so windows mostly closed. The stairs to the apartment was squishy (with the carpeting) and uneven, so be careful if you have seniors travelling with you. The apartment is quite new and very clean. The shower door needs some fixing. Kitchen had everything we needed, including microwave, oven, utensils, fridge and washer/dryer . The only complain I have is that the manual provided for the apartment is for some other apartment. Most of the instructions for appliances etc are for other makes/models, so you'll have to figure things out yourself.

Such a Great Location & the Staff is Amazing! It’s located right next to Kings Cross & Coal Drop Yards which is convenient. Check in is simple & they even let you leave your luggage for free if you get their early & after your check out. The staff is so kind, to the front desk, Maintenance, Cleaning Crew & Management. I love how the beds you can change the color of the Lighting. There are plugs for your phone & a locker to store your stuff. Also a bar to hang socks or a Towel. They have a huge lounge area where you can chill or work & a kitchen. Pretty big kitchen, great way to save $ while traveling! Bathrooms are always clean & always hot water. They have events throughout the week which is great for connecting with new people. You can tell the staff is like family here & genuine souls! Definitely suggest checking out this Hostel when traveling to London! My next trip into London, I’ll definitely be staying here. 💚