Prince Hotels in Honolulu

I got my flight delayed and missed my connecting flight. Ended up to the beauty pf Hawaii and this hotel. My stay was amazing! Beyond! The rooms are spacious and they gave me the most amazing view and corner room. Everything is within your footsteps! Every staff is lovely and helpful! The Guy Glenn was so helpful and the one responsible in my ridonkulously amazing room!

I booked two rooms at the same time, but they were on different floors, and even though they were the same price, one of them didn't have a bathtub, only a shower. The conditioner was empty when I was in the bath! I stayed for consecutive nights, but it seemed like the floors hadn't been cleaned, and the bathrobes hadn't been replenished, so it's not good considering the price! The location and front desk staff were good.

Don’t book a room cheaply! *Environmental location, next to Wakiki Beach and on the main road, it is very convenient to be connected in all directions. Convenience stores and restaurants, trolly stations, public beaches, and zoos are all very close and within walking distance. *Room facilities, the hotel has a history of a hundred years, so it is very stylish, but the city view room in the Diamond Building is so bad! ! ! ! Not as good as the new 3 star hotel rooms. (Pictured below are the benefits of room upgrade with the Marriott Platinum Card. I booked the cheapest room, but it turned out that booking through a third party did not provide any membership benefits. In the Maui fire, the hotel was full, and I wanted to upgrade temporarily but there was no room). The room is old, with an area of ​​less than 20 square meters. Morning and night, I am woken up either by cars on the road or by the phone in the next room. A very bad experience! * Service, remind the guests to check the bill carefully. After staying for 5 nights, the wrong bill was charged on 4 days. They checked it out one by one when they checked out, and the wrong money was refunded after 4 days. In short, don't try to be cheap when booking a room. The small and shabby room type is not as good as staying in Hyatt or Marriott. The price/performance ratio is too low!

There was an issue that could have happened at any hotel, no matter how well kept or clean so I won’t write about that nor is it the reason for the poor score. It was how they addressed the situation or better said, how they failed to. I notified them of the issue and they couldn’t move me they said but they would call me the next day to try to move me. They didn’t call, I had to. They couldn’t move me still. I had to leave the hotel. A week into my two week stay. The front desk apologized but offered me no assistance in moving hotels. They said a manager would call to apologize. No manager called me. I called them and talked to a front desk supervisor, Mike. He said he would look into it and would call me back. He didn’t. I sent Mike a message. He didn’t return the call. I called again about couple weeks later as to talk to the hotel manager. Left a message on a voice mail. And guess what? They didn’t call me back. I called again and left a message on the general managers voice. The manager had a staffer, who was a former manager, call me. Nice enough, heard me out. He agreed with me that being ignored never feels good and they shouldn’t have done it. He offered me 25k points which I took to get off the phone. Hilton Diamond Desk wrote me and asked how I felt about the resolution. I told them I still feel bad because well, no one wants to be made to feel like a chump and ignored. They wrote back and literally only wrote back they they were sorry I was I unhappy. I’m a lifetime diamond and the first time ever complaining. I feel like when I needed assistance, this hotel really let me down. Don’t stay here not because the hotel isn’t ok enough. It because if something goes wrong they won’t help you. And if the hotel isn’t reading this, please don’t even respond with something like you are sorry because I don’t think you really are. Else it wouldn’t have come to this.

Fun for the kids and family. Great infinity pool. They should have more pool side service than going to the restaurant ordering. Service could be a bit friendlier but overall great. Rooms are a little outdated. Lobby is nice and location is great!

The room is okay, not small, and the bathroom is spacious. The way the quilt is covered is a bit unfamiliar, and I couldn't find the edge in the morning. The small terrace is very nice, but my side has air conditioning, so it's a bit noisy when sitting outside. If you order breakfast, you will get a 30 yuan deduction, and you can pay for the excess. Bread and drinks are self-service. There is a supermarket in the lobby and a mall opposite, which is very convenient for eating and shopping. The beach is right across the mall 🏖️, the location is very convenient

A long-established hotel, very close to Waikiki beach, less than 100 meters away. It is relatively quiet. I saw Korean stewardesses and pilots several times. The facilities are a bit old and the bath towels are a bit old, but they are neat and clean.

Uhhhhh..... We stayed in this hotel because our flight got in late and we needed a place close to the airport to crash for one night. This hotel fits that purpose well. That said, I wouldn't recommend this hotel for any other situation other than the one I just described. They were pumping sewage right outside of our door the morning we woke up. Also, our room key didn't work the morning we were checking out. The only other positive of this hotel is that it is within walking distance of THE BEST little food place we came across on our whole trip: Joe's Grill Express. We cannot wait to come back so we can visit Joe's again.

Our recent stay at Hilton Vacation Club The Modern Honolulu was a blend of highs and lows, with its strengths balanced by a few notable drawbacks. Situated in a reasonably good location and boasting cleanliness throughout, the hotel offered convenience and comfort in many aspects with a great pool and bar area including a separate adults pool. However, certain factors detracted from the overall experience, leaving us with mixed feelings about our time there. Let's start with the positives. The hotel's location, while not directly in the heart of the city hub, offered a decent compromise between convenience and tranquility. Close proximity to Duke Kahanamoku Lagoon provided easy access to beach activities and waterfront relaxation, adding a touch of serenity to our stay. Additionally, we found the hotel to be impeccably clean, with well-maintained facilities and a commi**ent to hygiene that was commendable. Despite these strengths, there were some notable downsides to our experience. The most significant inconvenience was the walking distance to the main city hub, which required a 15-20 minute walk to reach popular attractions, dining establishments, and shopping venues. While not a dealbreaker, this added a layer of logistical planning to our daily activities and limited spontaneity. Another issue that significantly impacted our stay was the persistent noise from the elevator. Unfortunately, our room was located close to the elevator, resulting in constant disturbances throughout the day and night. The loud mechanical noises disrupted our sleep and detracted from the overall ambiance of relaxation that we had hoped for. In summary, Hilton Vacation Club The Modern Honolulu offered a mix of positives and negatives during our stay. While the hotel's cleanliness and proximity to Duke Kahanamoku Lagoon were definite highlights, the walking distance from the city hub, the disruptive elevator noise, and having to pay for hotel parking detracted from the overall experience.