The Fleming Reviews

Response from Property: Dear Guest, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay in various aspects. We hope it will not be long before we can be of your service again. With warm regards Matthew Yuen Guest Experience Manager

Response from Property: Dear Guest, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay in various aspects. We hope it will not be long before we can be of your service again. With warm regards Matthew Yuen Guest Experience Manager

Response from Property: Dear Thomas, Thank you for your very kind words and for taking the time to write such a positive review following your recent stay at The Fleming. We are delighted to read that you enjoyed your stay and rated everything so highly. Thank you again for staying with us at The Fleming. We look forward to welcoming you back in the near future. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Response from Property: Dear Guest, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay in various aspects. We hope it will not be long before we can be of your service again. With warm regards Matthew Yuen Guest Experience Manager

Response from Property: Dear Susan,Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay in various aspects. We hope it will not be long before we can be of your service again.With warm regardsMatthew YuenGuest Experience Manager

Response from Property: Dear Guest, Thank you very much for your amazing review about your recent stay at The Fleming! We are delighted to learn that our team had succeeded in providing a comfortable and enjoyable stay for you. We look forward to welcoming you back in the near future. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Response from Property: Dear Guest, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay. We hope it will not be long before we can be of your service again. With warm regards, Yolanda Wong Senior Guest Experience & Social Media Supervisor

Response from Property: Dear Guest, Thank you for your comments and feedback, both the positive and the not so, is invaluable allowing us to continue to improve upon both our product and its delivery. All your comments will be carefully taken into account and your feedback will be passed over to the relevant department, with the intention of improving the quality throughout the hotel. I do hope that we will have the opportunity to welcome you back to The Fleming.With warm regards Matthew Yuen Assistant Guest Experience Manager

Response from Property: Dear Guest, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay in various aspects. We hope it will not be long before we can be of your service again. With warm regards Matthew Yuen Guest Experience Manager

Response from Property: Dear Nikolay Fateev, Thank you for your very kind words and for taking the time to write such a positive review following your recent stay at The Fleming. We are delighted to read that you enjoyed your stay and rated everything so highly. Thank you again for staying with us at The Fleming. We look forward to welcoming you back in the near future. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Response from Property: Dear Guest, Thank you for staying at The Fleming and taking the time to share your experience with us. We are thrilled to know that you enjoyed our location and found it to be a great value. We look forward to welcoming you back on your next visit. With warm regards, Amanda Lau Guest Experience Supervisor

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're sorry that you found some issues during your stay, it is quite upsetting for us to know this as it is not our usual standard of service quality. We will make sure the whole team is aware of this. We would like to invite you to contact us directly if you'd feel like giving us a second chance at coming back, and we will offer special conditions for your next stay and make sure you feel the excellence of our hospitality services. We look forward to welcoming you again in the near future and making your stay a most pleasurable one.With warm regards Matthew Yuen Assistant Guest Experience Manager

Response from Property: Dear Guest,It’s our great pleasure to thank you for having shared your experience with us. The fact that we are located in the hearth of Hong Kong, and we are only walking distance away from the MTR, tram stops, Wan Chai Pier, Convention Center, and so on make our rate very competitive. Perhaps you would consider booking directly with us next time, so we could offer you a more attractive rate for your next visit.We hope to have the opportunity to welcome you back in the near future. With warm regards Matthew Yuen Assistant Guest Experience Manager

Response from Property: Dear Alan, On behalf of The Fleming, we would like to thank you for taking the time to share such wonderful review online. We are delighted to know that you have enjoyed your stay and that you appreciate our design and professional staff. We look forward to welcoming you back again in the near future.With warm regards,Matthew YuenAssistant Guest Experience Manager