Hotel Indigo Hong Kong Island

Hotel Indigo Hong Kong Island Reviews

Hotel Indigo Hong Kong Island

246 Queen‘’s Road East, Wan Chai District, Hong Kong, ChinaView Hotel Details
Hotel Indigo Hong Kong Island
Hotel Indigo Hong Kong IslandHotel Indigo Hong Kong IslandHotel Indigo Hong Kong Island
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Hotel Indigo Hong Kong Island Guest Reviews

4.4/5
Very Good
1007 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(1007)
Positive reviews(949)
Reviews with photos/video(261)
Easy to get around(140)
Close to metro(80)
Large rooms(73)
Friendly front desk staff(41)
Well designed(38)
Perfect for business trips(27)
Good views(11)
Great swimming pool(11)
Negative reviews(58)
Guest User
1 King Bed Standard
Stayed in Nov 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The location was fantastic just walking distance from Wan Chai station with lots of food options right outside the hotel. The room was nice and quiet and spacious by HK standards. Appreciated the tea and toiletries selection. Will definitely stay there again
Response from Property: Dear Guest User,Thank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Best regards,Your Indigo Team
A trotter
1 King Bed Standard
Stayed in Nov 2024
Family
6 review
4.5/5
Great
Posted on Jan 18, 2025
Strategically located in Wan Chai, just 5 minutes walk to MTR station with many places to eat around. Walking to/from the hotel was an experience itself as we have to pass through market with many stalls. The hotel itself is pretty small with a very compact lobby that’s always full with luggages. Other amenities like gym and restaurant are small. Swimming pool on the rooftop was closed during our stay in winter. The room is adequate with cheerful decorations. The only downside is many rooms are facing the building across the street so we closed the curtain most of the time.
Response from Property: Dear A trotter,Thank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Best regards,Your Indigo Team
GaryHKNY
Standard Room
Stayed in Nov 2024
Business travelers
16 review
4.2/5
Very Good
Posted on Dec 9, 2024
Wonderful hotel in a nice location in HK, though the swimming pool is closed & the breakfast is limited
Response from Property: Dear GaryHKNY,Thank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Best regards,Your Indigo Team
Anonymous User
Standard Room
Stayed in Nov 2024
Solo travelers
8 review
3.5/5
Posted on Dec 2, 2024
All the hotel staff are extremely hospitable, professional, and polite. However, that is the only positive aspect of the hotel. The property is very basic and desperately in need of renovation. On the travel app, it is advertised as one of the top 20 most Instagrammable hotels in Hong Kong, but I have no idea what one would photograph. The swimming pool on the 27th floor was locked, but through the door, I could see that it was very small and shallow—unsuitable even for children. The location is right next to a street market, which can get extremely crowded. Breakfast, advertised as a semi-buffet, was very simple and below average. This review is directed at IHG, as they should seriously consider renovating the property. The staff are doing their best, but as it stands, this is hardly a 4-star hotel. I initially chose it because of my previous stay at Indigo Bangkok, which was a much better experience.
Response from Property: Dear User,Thank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with our services. And we regret to hear that part of your experience did not meet your expectations. We aim to provide all of our guests with a high-quality experience, and we hope to see you again.Sincerely,Your Indigo Team
Joseph
1 King Bed Premium
Stayed in Sep 2024
Couples
35 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Spent 3 nights here, and was very happy with everything. The room was pretty big for HK also. They even gave us a complimentary bottle of wine! Will stay again
Response from Property: Dear Joseph, Thank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future. Best regards, Your Indigo Team
Mauro P.
Standard Room
Stayed in Jul 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Best location on the island, very near to metro and breakfast locations if you do not desire to consume the breakfast in-house. The cocktail bar on the 29th floor is great quality. The pool is also fancy enough for unwind during the day. I was impressed by the design and the spacious room. I'll certainly keep it as a reference point for my trips to HK. The view from the room was not great but in this part of the city the buildings are all next to each other so i consider that very good. Thanks to all the staff. Ciao and see you hopefully soon.!
Response from Property: Dear Mauro P. , Thank you for your kind review of our hotel. We are glad that you had a pleasant stay and enjoyed our convenient location and spacious room. We appreciate your feedback and will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the future. Best Regards, Your Indigo Team
Guest User
2 Single Beds Standard
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Best location to everywhere , easy to find food n shop. Definitely will go back again tonthis hotel
Response from Property: Dear Guest User,Thank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Best regards,Your Indigo Team
Sean David
1 King Bed Premium
Stayed in Oct 2024
Solo travelers
10 review
4.7/5
Amazing
Posted on Dec 18, 2024
Very well located in bustling Wan Chai - super easy to get to direct from the subway. Room was well-pointed clean and super comfortable. Very functional hotel.
Response from Property: Dear Sean David,Thank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Best regards,Your Indigo Team
ChinaJung
Standard Room
Stayed in Oct 2024
Other
56 review
2.7/5
Posted on Nov 6, 2024
Good location, nice design, and the rooms were decent. But I have to say, the check-in experience was not good. The front desk staff, Amanda, were cold, and I felt not really welcome from the first moment. I was willing to pay for a late checkout (half day) from the start, so I asked about the cost. To my surprise, she wanted to charge me almost the same rate as the full rate (trip.com) for just a few extra hours. Apparently, they had upgraded my room with a better view without informing me and based the late checkout fee on that rate. This was unreasonable, and the staff member's attitude didn't make things better. Overall, I think the hotel should reconsider its approach to customer service and reasonable decision-making.
Response from Property: Dear ChinaJung,Thank you very much for choosing Hotel Indigo Hong Kong Island and taking your valuable time in writing your review in details. Please accept our most sincere apologies on the unpleasant experience brought to you regarding our Front Desk services and I will be sure to share your feedback with our Front Desk team for immediate improvement. Your valuable comments are important to us and we will continue to optimize our services. We look forward to welcoming you back in the near future.Sincerely,Your Indigo Team
Nataliia
1 King Bed Premium
Stayed in Mar 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Fantastic hotel with a great location and amenities. The sky pool is quite big and has a great mountain view. I was lucky to get a room upgrade, especially that it was right after my birthday
Response from Property: Dear Natalie, Thank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with your experience and the Presidential Suite. We look forward to welcoming you back in the near future. Best regards, Your Indigo Team
Chun kei
Standard Room
Stayed in Jun 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Great hotel
Response from Property: Dear Guest User,Thank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Best regards,Your Indigo Team
Guest User
Standard Room
Stayed in Jun 2024
Couples
18 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Amazing hotel with a very cool pool on the rooftop. The rooms were so cozy and comfortable and staff was very helpful. Would definitely recommend!!
Response from Property: Dear Guest UserThank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.Best regards,Your Indigo Team
Guest User
2 Single Beds Standard
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Jan 16, 2025
Nice room size, but no view and cold. Were given heater.
Response from Property: Dear Guest User,Thank you for your valuable feedback. Please accept our most sincere apologies on the unpleasant experience brought to you regarding our room conditions and facilities. We hope to see you again.Best regards,Your Indigo Team
Sherman
Standard Room
Stayed in Dec 2023
Solo travelers
1 review
4.5/5
Great
Posted on Jan 18, 2024
Great room location, was thankful for the upgrade at check in. Rooms are decently sized and well stocked with amenities. Only the rainfall showerhead was splashing everywhere. Plus to have a coffee machine in the room
Response from Property: Dear Sherman, Thank you for taking the time to share your positive review with us. We are glad to read that you enjoyed our facilities and friendly service. We will continuously monitor and improve the quality of our services to strive for excellence. We look forward to welcoming you back again in the near future. Best Regards, Your Indigo Team
RafaelSaavedra
Standard Room
Stayed in Jun 2024
Solo travelers
32 review
3.7/5
Posted on Jul 16, 2024
The location of the hotel is fine, just a couple minutes from the MTR Station. Service in front desk could improve
Response from Property: Dear RafaelSaavedra, Thank you for taking the time to provide valuable feedback. We appreciate your comments and regret to hear that your experience did not meet your expectations. We aim to provide all of our guests with a high-quality experience, and we hope to see you again and show our improvement to you. Best Regards, Your Indigo Team