Butterfly on Wellington, Central Reviews

Response from Property: Thank you for your fantastic review! We're delighted to hear that you enjoyed our great location and found our staff helpful and friendly. Your kind words mean a lot to us, and we're thrilled to be your top pick for your stay. We look forward to welcoming you back soon!Best regards,Cherrie NgHotel Manager

Response from Property: Thank you so much for your kind words! We're thrilled to hear that you loved your stay with us. It's great to know you appreciated our charming atmosphere and cleanliness. We're also glad you found our location convenient for exploring Central Market, IFC shopping mall, and the vibrant local scene. We hope to welcome you back soon for another enjoyable visit!RegardsCherrie NgHotel Manager

Response from Property: Thank you so much for reviewing your recent stay with us.Your support is our great motivation and we are pleased that you are satisfied with the hotel location and our staff services. Thank you once again and we look forward to welcoming you back in the future!Yours sincerely,Cherrie NgHotel Manager

Response from Property: Thank you for taking the time to comment. We appreciate that you chose Butterfly On Wellington again. It was truly our pleasure to serve you. We are thrilled to hear that you found our location convenient for exploring the eating and drinking places. We hope to welcome you back soon for another memorable stay! Best regards, Cherrie Ng Hotel Manager

Response from Property: Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent stay and appreciated our helpful staff and late checkout accommodation.We appreciate your suggestion regarding fresh water replenishment in the rooms and will certainly consider it for future improvements.We hope to welcome you back for another lovely stay soon!Warm regards,Cherrie NgHotel Manager

Response from Property: Thank you for your feedback! We’re glad to hear that you enjoyed our excellent location in the heart of Central.We understand that our rooms may be smaller compared to hotels outside the area, and we appreciate your understanding. We strive to provide a comfortable experience despite the space constraints.We hope to welcome you back for another stay soon!Best regards,Cherrie NgHotel Manager

Response from Property: Thank you for your feedback. We apologize for any inconvenience you experienced during your stay.Please note that we do not provide complimentary bottled water due to a government ban on single-use plastic products in Hong Kong, effective April 22, 2024. This initiative aims to reduce plastic waste and promote environmental sustainability. We encourage our guests to use the filtered water dispensers available at the 1/F water station in the hotel and the water jar in the guest room.Regarding room amenities, you are welcome to collect them from our self-service amenity counter at your convenience. We do provide daily room cleaning, except for guests who opt into our eco-friendly program, which reduces our environmental impact. We apologize that this information was not communicated to you effectively.We appreciate your understanding and hope to improve your experience on your next visit.Best regards,Cherrie NgHotel Manager

Response from Property: Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at Butterfly on Wellington Hotel and found your room generous and well-appointed.It’s great to know that our helpful staff, 24/7 coffee availability, and our location contributed to your positive experience. We strive to offer exceptional value, and your feedback reassures us that we are on the right track.We look forward to welcoming you back for another memorable stay!Best regards,Cherrie NgHotel Manager

Response from Property: 感谢您分享您的反馈！我们很高兴您对我们的工作人员表示赞赏，并且认为酒店适合短暂入住。关于家庭房和加床的事项，我们确实提供收费的加床服务，抱歉您未能收到该信息。下次入住时，欢迎您随时联系前台以获取更多帮助。期待您再次光临，祝您在未来的旅行中一切顺利！最誠摯的問候，此致 吳少茜酒店經理

Response from Property: Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed our prime location and found our staff's service commendable. Your positive impression means a lot to us. We look forward to welcoming you back soon!RegardsCherrie NgHotel Manager

Response from Property: Thank you for sharing your feedback! We’re glad to hear that you found our location convenient and that you had a comfortable night's rest.We appreciate your comments regarding the bathroom size and lighting, as we always strive to improve our guests' experiences. Your insights are invaluable to us.We hope to welcome you back soon for another enjoyable stay!Best regards,Cherrie NgHotel Manager

Response from Property: Thank you for your thoughtful review! We're delighted to hear that you enjoyed our prime location near the MTR and the variety of nearby dining options.We'd like to share that we have transitioned from disposable amenities in guest rooms to a self-service amenity bar. This refreshing approach allows guests to choose from a mindful selection of essentials, promoting eco-conscious choices and reducing waste. It’s a small yet impactful step toward sustainability, and we appreciate your understanding as we implement these changes.We look forward to welcoming you back soon!Best regards,Cherrie NgHotel Manager