Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

The hotel is by the sea. It’s quite enjoyable to stay there. Although the hotel opened in 1975, everything is still quite okay. The staff were very helpful and responsive to guests. When my wife and I got to the room, my wife was unsatisfied with the bathroom light and the bugs, the staff understood me and helped us solve the problem.

The hotel is situated close to the airport so makes a very good accommodation for spending a night and being close to both town and the airport in Hilo. The rooms are spacious enough for two and are well decorated despite being a bit dated. It is value for money and would definitely recommend for a short visit to Hilo.

Everything was excellent, except when we got to our the curtain clip wasn’t attached to to rod or holder, toilet paper holder was broken and coffee maker wasn’t working. Other than check in wS GREAT

Even though we only stayed one night at Castle Hilo Hawaiian Hotel before an early flight, the experience was lovely and a clear standout compared to other nearby options. Our room was more affordable than the one we had at SCP, yet it was significantly more spacious, clean, and comfortable. We even had a private balcony, which added a really nice touch. The setting was serene, surrounded by beautiful banyan trees and with easy access to walking paths along the ocean. The atmosphere was peaceful and welcoming! perfect for a restful night before travel. I wish we could have stayed longer to enjoy more of what the property had to offer. Highly recommend it if you're staying in Hilo.

Typical american hotels, only black coffee and tea (sorry cows being milked so no creamer provided). no other amenities. Include breakfast but breakfast is banana bread, apple, oatmeal with raisin and juice. No protein. Very unhealthy. Seating is limited so better take it to the room to suck it up. Service? What service? Noted other travellers have souvenir like a water bottle at checkin. But i was not given one. May be i booked through trip.com The only good thing is near to the park and Hilo Bay…. But then there are other hotels near the Hilo Bay.

Delightful hotel in a prime location: surrounded on a peninsula of sorts by lagoons/“ponds” filled with wildlife like herons, turtles, and fish. Each morning there are people fishing and enjoying the park next door and the pool is situated to enjoy all of this beauty. The rooms are basic and dated but you have what you need and if you have a relaxed Hilo mindset you’ll probably enjoy the 60s tropical vibe as much as we did! Very basic continental breakfast (bread and fruit only), but an okay-looking restaurant on site. There is also a small party/liquor store and a gift shop. Advice on how to make your experience feel like a resort: - book room 416 or something around there: one with a balcony in the Oceanside. - grab some meats and cheeses from the supermarket and if you can, hard boiled eggs or the like to supplement your breakfasts (there’s a fridge in your room and you can put your continental breakfast from the hotel in a To Go container that you re use each day). -get up early each day to have breakfast in the balcony and enjoy your view a couple hours before the day’s activities. So special and relaxing!

Grounds are well maintained. Lots of unique plants, banyan trees and parking. Staff very receptive to helping. Great foyer.

Everything was great

Definitely recommend if staying in Hilo

The staff were great and I love the hotel

The hotel is in a wonderful location and thanks to the architect perfectly fitted into the bay. The rooms have a fantastic view (we had a seaview room) onto coconut island. Although the hotel is a bit old, everything is still functional and clean. Hotel restaurant and bar are both comfortable, food is good. Our room was not made up although the reception promised to for the next day, each day.

Everything went well from checking in, room service and dinning! Friendly staff

The environment is beautiful and clean, but the facilities in the room are a bit old, and the parking lot is a bit narrow.

The hotel was very nice and clean!! I enjoyed my stay there... The customer service was good too... I would recommend this hotel to family and friends...