Citrus Hikkaduwa Reviews

The hotel balcony has a view of the sea, and the facilities are very complete. There is a beach, a good restaurant, and lizards can be seen. The staff are also very friendly. The only drawback is that the room facilities are relatively old. The hotel is a few minutes walk along the coast to see turtles.

In July 2024, I spent several days in this hotel. In general, I liked everything, except for some moments. I'll start with the good: excellent location, opposite a supermarket, and nearby there are many shops and benches, a gorgeous view from the window of the ocean, decent breakfasts, a clean pool, the staff's willingness to help at any time, delicious dishes to order from the menu, well-groomed territory. What I didn’t like: the rooms are already tired, they need updating, I lived in room 513. The pool is open until 19.00, which is not at all convenient, because after dinner you also want activity... but there is none)

Quiet, calm, there is something to eat for breakfast. They clean well. Humidity. Loud air conditioner. Nice staff

Facilities are a bit old

Best service from front desk.also when we went have dine in at lime fish we had best experience.ther was best action from kiychen his name is ravine gimhaan.he did perfect job .he was made seafood action corner.perfect foods.taste was fantastic also I have to mention ex chef rashitha he did great job.he came to every table and ask about food quality.thank you rashitha and team.also restaurant staff was did great job. Restaurant worker his name is Sampath did great job.whole hotel staff always smiling.thanks everybody.see you soon

First problem: No real information on the differences between Deluxe & Superior rooms on the website. We booked a hotel with a lift, thinking it would go to all rooms, NO, it only goes to DELUXE rooms. Our room was up two flights of stairs (not suitable for either myself or my Wife) the response from the staff when we raised this was that ‘it’s not their website’ but nowhere stated the superior rooms were not accessible. That was when the nightmare really started, this was by far and away the worst Hotel room I have been allocated in 40+ years of travelling the world. If this is their idea of superior I hate to think superior to what? The decoration was dated and needed a good update, however the Mini Fridge had mould and dirt across the front and inside, (see photos) the floors were dirty, the inside of the bathroom door was also covered in something and mould, rainfall shower head looked like it had never been cleaned in the 15+ years since it was put in, black mould all over the shower and bathroom. Unsurprisingly, I went back to reception to complain and the Duty manager came out and agreed that the room was not of the standard that they would want to supply, he couldn’t move us to a Deluxe room but “May be able to tomorrow” at an additional charge of £20 per night for the remaining 12 nights of our Holiday. We were shown a different room which was down one flight of stairs, so still not accessible. The facilities were the same as the previous room, they were marginally cleaner but the shower was filthy and mouldy. So much so that even after 20 hours travelling I wasn’t prepared to have a shower in the room. The sheets also had dirty marks on them (we didn’t notice until later as it was late at night and we’d been travelling nearly 24 hours at this point). We agreed to stay in the room for that night on the understanding that we would be leaving the next day unless they could come up with a suitable room. The “all-inclusive” restaurant is actually a “some inclusive”, Coke is, but Coke Zero isn’t, different meals are and aren’t, and the quality is poor. Breakfast was no better. When we were at Breakfast we saw the Duty Manager but he didn’t come to talk to us. After Breakfast we decided that we needed to find a different hotel, so we went on a tour of the other hotels in the area and found somewhere better to stay. When we checked out, the Duty Manager finally offered us an upgrade to a Deluxe room and showed me around 3 rooms which although they were better and cleaner- hard not to be- they still had black mould in the showers. Their surprise that we still wanted to leave, after their disinterest and poor customer service meant for me it was just too little too late. We checked out and because we hadn’t accepted the offered ‘upgrade’ we received no refund. This is the first bad review I have ever written about a trip ever, normally if things aren't quite what I was hoping for, I can accept different standards for different people.

I was unsure about this hotel after reading some of the reviews, but I have to say it was unfounded. We stayed in a deluxe sea view room on the 3rd floor. From the minute of our arrival we felt very welcome. We were greeted with a refreshing drink and didn’t have long to wait for our rooms. The hotel is in a beautiful setting on the beach and with plenty of bars and restaurants outside on the road in both directions. We stayed on an all inclusive basis and found the food very good with plenty of choice. We did eat out nearby also on occasion. Yes the hotel could do with a little updating in particular the rooms and pool. However there were works being carried out whilst we were there and I believe they were closing in April to carry out more. Saying this however everywhere was miticulously clean. Only issue we found with our room was storage. There was a lovely wardrobe area, but the room could do with some drawers. There wasn’t many coat hangars but we just asked our room boy and he got us more. The staff at this hotel really make it. Every one of them with a smile on their face and very helpful. They make it 5 stars! Three of the staff in particular made our holiday. Nuwan who within minutes of our arrival spoke to management in order for me to have coke zero (I am diabetic) included in our all inclusive (as it isn’t normally) which was above and beyond. He also looked after us on many occasions in the restaurant. Also Chinthaka and Sanjeewa who again looked after us, always having a table ready for us every meal time. All were a pleasure and we had some great chats with them. They are a credit to the hotel. Our room boy (can’t remember his name) left our room clean and with great towel art every day, thank you. Also a special mention to management, who on Independence Day made us feel so included in your celebrations. We really enjoyed it, especially the tea . A big thank you to you all and your staff. Would I stay again? Without a doubt. Not at hotel but if you want a great guide in Sri Lanka contact Charu Tours - Sri Lanka on Facebook. Best you can get

I immediately regretted my decision to book this hotel for my family and me as soon as we entered our room. The room quality was poor far below my expectations for a reputed hotel. Having stayed at Hikka Tranz several times, I had hoped that Citrus would at least be a decent alternative. Unfortunately, that was not the case. The room we received was extremely basic and lacked essential amenities, except for shampoo and body wash in the bathroom. To make matters worse, the toilet wall had visible fungus, which was both shocking and disgusting for a hotel of this reputation. Even the swimming pool was disappointing and did not meet our expectations. We genuinely felt that the experience was not worth the money we paid. In the morning, as we stepped out of our room, we were greeted by a plate of leftover food on the floor. Additionally, a broken bed and mattress were left in the hallway. Even the framed pictures on the walls had mold growing inside them. It was disheartening to see that no effort had been made to maintain or improve the hotel's quality. When we inquired about this, the staff mentioned that renovations were planned for April, but this still did not justify the current condition of the hotel. The only redeeming factor of our stay was the staff they were wonderful! They ensured that we had a pleasant experience wherever possible, and even at the restaurant, they served us with warm smiles. I sincerely hope that the hotel management takes immediate action to refurbish the hotel and improve its standards. Otherwise, guests will soon realize that the pictures shared online do not reflect the reality on the ground.

On January 30, 2025, we had the pleasure of celebrating our engagement at Citrus Hikkaduwa, with the registration taking place as a stunning outdoor ceremony by the beach. From start to finish, the experience was exceptional. The entire team, especially our coordinator, Dayan, went above and beyond to accommodate our special requests, even on short notice. The food was absolutely delicious, and the overall organization was flawless. Every detail was handled with care, making our special day truly memorable. Without hesitation, we highly recommend Citrus Hikkaduwa for anyone seeking a well-coordinated and beautifully executed event.

Great pool area, love staff, great view from 4th floor, very clean ,good breakfast , cleaning staff very attentive , I cannot rate this place enough !

Great food, clean rooms, and fun water aerobics Conducted by Mr.Dhammi made our stay at Citrus -Hiikaduwa unforgettable!

Hotel is very good .im came second times for citurs.its very good staff and special dammi auqa arobic.super nice programs .he is doing amzing job .

Had a great experience in citrus,Staff was friendly and helpful,specially hotel animator dammi was nice person who s conducting water aerobics, cheers

Hotel is very good,food is very good,hotel rooms are need to modify’aurq arobic is the best part of your hotel ,dammi is super person ,he always makes we happy that’s why hotel needs