400 Galle Rd, Hikkaduwa, Southern Province, 80240, Sri LankaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Citrus Hikkaduwa Guest Reviews
3.7/5
52 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.7
Service3.8
Cleanliness3.7
Filter by:
Sort by:
All reviews(52)
Positive reviews(38)
Reviews with photos/video(8)
Negative reviews(7)
Guest User
Deluxe Triple Room With Sea View
Stayed in Jun 2022
Solo travelers
12 review
1.0/5
Posted on Jun 23, 2022
This hotel is the worst welcoming I’ve ever experienced.
I never complain.
I was appalled by the welcome which was an interrogation.
I was then greeted by the police which was a bill I did not sign for. Was threatened with jail on the spot. I thought I was in a movie.
DO NOT BOOK OR STAY HERE.
AWFUL JUST AWFUL!!
Svetlana Dolcevita
Deluxe Double Room With Sea View
Stayed in Jul 2024
Solo travelers
4 review
4.5/5
Great
Posted on Jul 9, 2024
In July 2024, I spent several days in this hotel. In general, I liked everything, except for some moments.
I'll start with the good: excellent location, opposite a supermarket, and nearby there are many shops and benches, a gorgeous view from the window of the ocean, decent breakfasts, a clean pool, the staff's willingness to help at any time, delicious dishes to order from the menu, well-groomed territory.
What I didn’t like: the rooms are already tired, they need updating, I lived in room 513. The pool is open until 19.00, which is not at all convenient, because after dinner you also want activity... but there is none)
Show More
Original TextTranslated by Google
6/11
Alena Belova
Superior Room With Partial Sea View
Stayed in Sep 2023
Couples
59 review
5.0/5
Outstanding
Posted on Sep 13, 2023
Quiet, calm, there is something to eat for breakfast. They clean well. Humidity. Loud air conditioner. Nice staff
Original TextTranslated by Google
gavinguo422
Deluxe Double Room With Sea View
Stayed in Aug 2024
Travel with friends
24 review
3.2/5
Posted on Aug 21, 2024
Facilities are a bit old
Original TextTranslated by Google
Sss1933
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Dec 5, 2024
Fantastic location right on the beach. We had a top floor room with amazing views. The hotel has a lawn in front with tables & chairs, perfect for looking out to sea. We arrived very early in the morning and given our room, so nice after travelling 22 hours. The food is very good, plenty of choice for fussy eaters like me. Nuwan our waiter really looked after us. Bus stop, turn left out of hotel approx 100 yards. Galle easily reached change bus there for Unawatuna beach. Bus drivers very helpful. All the staff are helpful, polite and friendly. Hope to come back next year
Show More
Response from Property: Dear valued guest, Thank you for choosing Citrus for your getaway and for sharing your experience with us. We're thrilled to hear that you enjoyed your stay! Your feedback means a lot to us, and we can’t wait to welcome you back for another unforgettable escape soon!
Show More
417hazelw
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Dec 3, 2024
We stayed for 3 weeks at the citrus and had an amazing time here, the staff were so friendly and such a lovely team, a credit to the hotel. The location is perfect in Hikkaduwa village a beachfront property with everything you could possibly need there. Close to railway and on main bus route with tuk tuks galore we had a wonderful guide who took us all over, we were there over Halloween and the staff did an amazing job,the food was lovely and I am really fussy but I always found something to eat and the staff would go above and beyond to accommodate guests.
Show More
Response from Property: Dear valued guest, Thank you for choosing Citrus for your getaway and for sharing your experience with us. We're thrilled to hear that you enjoyed your stay! Your feedback means a lot to us, and we can’t wait to welcome you back for another unforgettable escape soon!
Show More
BobtheBrit
Stayed in Nov 2024
Family
5.0/5
Outstanding
Posted on Nov 26, 2024
Full disclosure, this was my fourth stay at the Citrus. I have a great affection for the hotel and have reviewed it here in the past. As I recall, last year I reviewed the hotel and stated that the hotel's greatest asset is its staff. And nothing's changed, the location is excellent, the rooms are kept spotless by the cleaning team, the gardens kept tidy, the food is varied and tasty, the bar staff are attentive… what more could one ask for?
6/7
Response from Property: Dear valued guest, Thank you for choosing Citrus for your getaway and for sharing your experience with us. We're thrilled to hear that you enjoyed your stay! Your feedback means a lot to us, and we can’t wait to welcome you back for another unforgettable escape soon!
Show More
X4440EWkathleena
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 9, 2024
We booked with Mercury Holidays and I have had a great service in the UK and from the two resort reps Ananda and Dexter. We booked the Ella trip with the train ride which I can highly recommend, we loved the trip. Our guide Sanka was wonderful I recommended you request Sanka. Well done Mercury I’m impressed. We arrived after a 7 hour delay in Abu Dhabi and on arrival the reception staff were welcoming and very efficient The room was large with the best sea view ever. The maid was the best. Everyday the room was spotless and he made little bed decorations, towels were changed everyday, excellent job. The waiters and bar staff are good and the food was satisfactory. I loved the pool Aqua and found it was a very good workout. The two pool attenders gave a 7 star service in all the hotels I have ever stayed this was the best. The moment I arrived at the pool a sun bed was selected and the towel laid out for me. The two pools guys deserve a pay rise. We used the Spa and can highly recommend it. Really good massage. Roger, did karaoke/ DJ evenings we really enjoyed, everyone got involved on these nights , they were great fun. Loved the live music in the evening, The beach is lovely golden sand and it’s a very short walk to an area where you can swim safely and it’s here that you can feed the turtles, amazing Overall fantastic value for money Sri Lanka is beautiful the people are lovely and the country has lots to offer.
Show More
Response from Property: Dear Valued Guest, Greetings from Citrus Resorts & Hotels! We do appreciate you for taking the time & sharing your experiences following your stay and are delighted to know that you enjoyed it. We are glad to hear that the experience with us met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team and we look forward to having you return for a more memorable stay. Thank you.
Show More
Guest User
Stayed in Jan 2025
Other
4.0/5
Very Good
Posted on Jan 21, 2025
The pillows are fluffiest, the room is generous size and bathrooms are clean. Food was great and staff was helpful and supportive. We enjoyed the time at Citrus Hikkaduwa . We missed having boat ride to see Corals but recommend to check in early as possible, we checked in at lunch time 🙂
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Jan 7, 2025
Best place to visit in Hikkaduwa.they supply good service for us.special thanks for Nuwan Raj and Sahan for your friendly service.hope to visit you again one again thank given to Mr Dayan excellent hospitality definitely we come back again
Murciadonna
Stayed in Jun 2024
Couples
3.0/5
Posted on Jun 25, 2024
This hotel is in a nice beachfront location. I would say it is an average hotel which could be better with a facelift. Our room was clean and bed very comfortable. The AC in the room was very noisy as was the road noise which started early in the morning. The food was good in my opinion and the biggest compliment to this hotel is the staff. All of which were friendly and are an asset. My main problem with this hotel is the managers idea to allow gap year students in to use the facilities. Pool and sunbeds and towels. Generally taking over all areas and not spending any money buying food or drink. The hotel is not looking after the paying guests but letting them take all of the sunbeds and towels provided. Well out of order. My second time in Lanka. I will return but not to this hotel.
Show More
Response from Property: Dear Valued Guest, We thank you for your rating our listing. We are deeply distressed to learn that you did not have a memorable stay with us. We apologize that the overall experience, did not meet your expectations. We are constantly reviewing our standards and always endeavor to improve our product and service offerings. Your constructive feedback is therefore deeply valued. We will certainly look in to these areas and improve our products and services. Thank you for taking time to write to us and we certainly hope to have you with us again.
Show More
Geert C
Stayed in Dec 2024
Travel with friends
5.0/5
Outstanding
Posted on Dec 16, 2024
very nice hotel, especially the restaurant was supper delicious food and very good service we are very grateful to our waiter kavindu because he pampered us so much and the entire team was very attentive and highly recommended relaxing holiday Geert and Peter from Belgium
Response from Property: Dear valued guest, Thank you for choosing Citrus for your getaway and for sharing your experience with us. We're thrilled to hear that you enjoyed your stay! Your feedback means a lot to us, and we can’t wait to welcome you back for another unforgettable escape soon!
Show More
Chris L
Stayed in Dec 2024
Travel with friends
1.0/5
Posted on Dec 13, 2024
I stayed here for 2 nights as part of a group of 10 on trip to Sri Lanka. We used the hotel restaurant on the first night. We placed the food order at 19:05. More than 1 hour later my meal still hadn't arrived. The others had finished their meal by that time. We kept pushing for my order and that may have caused additional problems as I was ill during the night and following day as a result of the meal. The meal was a fish dish (see photo) that was supposed to come with yellow rice and a salad. Nothing but the fish arrived. Supposed to be spicy. It wasn't. The fish's face summed up the meal. As others in the group said. As I was in group, I should have been advised when I ordered how long it was going to be. Didn't dare ask for a refund after seeing previous reviews on here.
Show More
Response from Property: Dear valued guest, Thank you for sharing your feedback. We’re truly sorry to hear your experience didn’t meet your expectations. Your input is invaluable in helping us improve, and we hope to have the chance to welcome you back in the future to provide the exceptional experience you deserve.
Show More
Sandeep V
Stayed in Dec 2024
Travel with friends
5.0/5
Outstanding
Posted on Dec 12, 2024
It was a really nice experience and excellent service. Special thanks to manager Mr.Sampath, Mr.Saman Devapriya and Mr.Nandana at the restaurant. Stayed for two days for the annual office trip. Highly recommended and one of the best trips so far.
Response from Property: Dear valued guest, Thank you for choosing Citrus for your getaway and for sharing your experience with us. We're thrilled to hear that you enjoyed your stay! Your feedback means a lot to us, and we can’t wait to welcome you back for another unforgettable escape soon!
Show More
rishigudka
Stayed in May 2024
Couples
4.0/5
Very Good
Posted on May 22, 2024
We enjoyed our 4 night all inclusive stay post our tour around Sri Lanka. Check in was swift and we were given a room with lovely views on top floor. The room had a large balcony with views of beach and pool. Room was quite spacious with flat screen TV with many satellite channels. There was a fridge, kettle, safe deposit box and plenty of storage. Bathroom had a walk in shower. It was small but adequate. Food in dining room was generally good but limited vegetarian choices were on offer on some days. However the chef was happy to prepare other vegetarian dishes which I did order on a couple of days. There was only 1 bar by the restaurant and they had a range of local beers, wines, spirits and cocktails on offer for all inclusive guests. I would have preferred another bar near the reception area. Also there was limted seating near reception area. Would have liked more indoor seating areas which would be useful on rainy days. However the beach was nice and turtle beach was only 5 minutes walk away where we got to see turtles on a couple of days. Also one could swim at turtle beach. Swimming was not allowed on beach opposite hotel when we were there due to rough seas. Pool was small but adequate. It was constantly kept clean by pool attendant who was friendly. The team at reception was very friendly too and looked after all our needs. Outside the hotel, there were plenty of shops, bars and restaurants. There is also a supermarket directly opposite the hotel. Evening entertainment was generally low key but pleasant. However on one evening they had a DJ who played bollywood/Sri Lankan music and everyone danced away despite the heavy rain outside. We would be happy to visit this hotel perhaps in the drier season. However I would like the hotel to add another bar area and more indoor seating areas for their guests.
Show More
6/8
Response from Property: Dear Valued Guest, Greetings from Citrus Resorts & Hotels! We do appreciate you for taking the time & sharing your experiences following your stay and are delighted to know that you enjoyed it. We are glad to hear that the experience with us met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team and we look forward to having you return for a more memorable stay. Thank you.