Xana Hotel (Heyuan Hongxing Road) Reviews

Response from Property: 感謝小主一如既往的支持，你的信任和評價讓我們感受到了無比的温暖和激勵，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，希望我們的熱情服務能讓您有賓至如歸的感受，能給您的旅途中提供一個舒適的休息站，我們給您一如既往的好，以後還會更好的，期待小主您一如既往的來我們家入住喲~

Response from Property: 尊敬的賓客，您好！非常感謝您選擇咱們酒店並在百忙之中抽空在此分享您的入住體驗。十分高興得知您很滿意此次入住，謝謝您在此肯定並認可酒店的環境，為每位客人提供最真誠的關懷是我們的使命。能讓親滿意是我們的榮幸，我們期待您的下次光臨~

Response from Property: The best word of mouth is the praise from everyone! Thank you for liking xana, and thank you for sharing this love with everyone. Satisfaction is only the starting point, and the goal is to surprise you every time you stay. xana is here waiting for you to come home again*^_^*

Response from Property: Dear guests, hello! Thank you for staying at Xi'an Hotel. We deeply apologize for your unpleasant experience during your stay at the hotel. We are sorry that we could not take good care of you! Regarding what you said about sending messages and ignoring people, I checked our work WeChat and there are no unanswered messages or missed calls. Please check to see if you reviewed the wrong hotel. We have always paid close attention to every customer's check-in experience. If you feel there is any problem with the room during your stay, you can call the front desk directly. We will make adjustments in time until you are satisfied. The purpose of our hotel is to make every customer happy Satisfied and as friendly as going home. We will gradually upgrade, improve our various facilities, and continuously improve service levels in order to create a more convenient and warm environment for our guests. We hope that you will always pay attention to our hotel and pay attention to the results of our rectifications and efforts. We hope that we can continue to Serve you and witness a better Xi'an Hotel with us. We sincerely look forward to your visit again! Finally, I wish you good health and success in your work!

Response from Property: Dear guests, hello! Thank you for staying at Xi'an Hotel. We deeply apologize for your unpleasant experience during your stay at the hotel. We are sorry that we could not take good care of you! Your valuable suggestions and opinions are very important to us. Our superior leaders attach great importance to it and have ordered rectification. We have always paid close attention to every customer's stay experience. If you feel there is any problem with the room during your stay, you can call the front desk directly. We will We will make timely adjustments until you are satisfied. The purpose of our hotel is to make every customer satisfied and as friendly as going home. We will gradually upgrade, improve our various facilities, and continuously improve service levels in order to create a more convenient and warm environment for our guests. We hope that you will always pay attention to our hotel and pay attention to the results of our rectifications and efforts. We hope that we can continue to Serve you and witness a better Xi'an Hotel with us. We sincerely look forward to your visit again! Finally, I wish you good health and success in your work!

Response from Property: Dear guests: Hello! Thank you very much for sharing your stay experience with us and providing us with your valuable comments and suggestions! Sorry for not giving you a perfect check-in experience. We have made improvements in time. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We will strengthen the business of our staff In terms of training, we will continue to ask ourselves to be better and better. We failed to leave you with perfect memories this time, and we hope that we can make up for it next time (give us a chance!) We are working hard and look forward to your witness! Wish you all the best!

Response from Property: Dear guests, hello! Thank you for staying at Xi'an Hotel. We deeply apologize for your unpleasant experience during your stay at the hotel. We are sorry that we could not take good care of you! Your valuable suggestions and opinions are very important to us. During your stay, the room will be full and there will be many tourists. Please forgive us! We will strengthen the improvement of the hotel's software and hardware facilities and service quality. Xi'an Hotel will regularly and quantitatively maintain and update the room environment, equipment and public area facilities to ensure that you have a more comfortable and tidy environment during your stay. We have always paid close attention to every customer's check-in experience. If you feel there is any problem with the room during your stay, you can call the front desk directly. We will make adjustments in time until you are satisfied. The purpose of our hotel is to satisfy every customer. It feels like home. We will gradually upgrade, improve our various facilities, and continuously improve service levels in order to create a more convenient and warm environment for our guests. I hope you will always pay attention to our hotel and pay attention to the effects of our rectifications and efforts. I hope we can continue to provide You serve and witness a better Xi'an Hotel with us. We sincerely look forward to your visit again! Finally, I wish you good health and success in your work!

Response from Property: [Free self-service laundry + free parking + the highest fountain] [Reply from the general manager] Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. As for the issue you raised about the room being opened at 5am and being canceled by the front desk at 2 noon, it is because you booked a room for check-in on October 25th, the check-out time is October 26th, and the front desk canceled the room at 13:30. , just because I saw that you were checking in late, I delayed my stay for half an hour before canceling my reservation. Then you didn't check out until around 15:00, and the front desk didn't charge you any overtime fees. Regarding the member you mentioned, I cannot find the member information according to the mobile phone number you left. Our membership card is valid for one year. During this period, you need to book a certain number of nights for yourself to maintain or upgrade. This will cause inconvenience to you. , please understand.

Response from Property: Dear guests: Hello! Thank you very much for sharing your stay experience with us and providing us with your valuable comments and suggestions! Sorry for not giving you a perfect check-in experience. We have made improvements in time. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We will strengthen the business of our staff In terms of training, we will continue to ask ourselves to be better and better. We failed to leave you with perfect memories this time, and we hope that we can make up for it next time (give us a chance!) We are working hard and look forward to your witness! Wish you all the best!

Response from Property: 尊敬的賓客，您好！感謝您入住希岸酒店，對於您在酒店入住期間的不愉快經歷，我們深表歉意，對不起，未能照顧好您！您的寶貴建議和意見對我們非常重要，在您入住期間，適逢滿房，遊客較多，請見諒！我們將會加強對酒店軟硬件設施以及服務質量的提升，希岸酒店定期定量定時在維護和更新房間環境、設備以及公共區域設施，務求讓閣下入住有更為舒適整潔的環境。我們一直高度關注每一位顧客的入住感受，入住期間如果您覺得房間有什麼問題可以直接撥打前台電話，我們會及時調整，到您滿意為止，我們酒店的宗旨就是;讓一位顧客都滿意，像回家一樣的親切。我們會逐步升級，改善我們的各項設施，並不斷提高服務水平，以便為客人營造更方便温馨的環境，希望您能一直關注我們酒店，留意我們的整改與努力的效果，希望我們能繼續為您服務，和我們一起見證更好希岸酒店，我們誠摯期待您的再次光臨！最後祝您身體健康，工作順利！

Response from Property: 感謝親親的好評與認可啦~~，一直以來，我們酒店堅信做服務於細微處方見真心。千里之行，始於足下。我們可能不是最好的，但我們竭力讓自己做得更好，因此我們重視每一個細節。非常感謝您能停下來為我們提出寶貴意見，我們會第一時間做出整改，成長之路，感謝有您。

Response from Property: 給您的愛一直很安靜，我從一開始就下定決心。以為自己要的是安靜，卻發現愛一直都有迴應。感謝您對xana充分的信任和好評，這裡是您另一個家，期待您常回家看看。

Response from Property: 親愛的客人，很高興我們能給您的旅行帶來如此美好的體驗，滿意只是起點，驚喜和感動才是我們的最終目標。能聚在一起，就是緣分。回到這裏，一如回到自己的家，我們非常樂意與每位回來的家人成為朋友。期待親愛的朋友再次歸家~

Response from Property: 親愛的客人，很高興我們能給您的旅行帶來如此美好的體驗，滿意只是起點，驚喜和感動才是我們的最終目標。能聚在一起，就是緣分。回到這裏，一如回到自己的家，我們非常樂意與每位回來的家人成為朋友。期待親愛的朋友再次歸家~