Oriental Hawaii Hotel (Heihe Central Pedestrian Street Shop) Reviews

The room was very stuffy, hot with the smell of smoke even though non smoking room was booked. It was impossible to regulate the room temperature and in general the room was dirty. It seemed that the shower wasn’t cleaned for a very long time. We couldn’t sleep well in this room. Didn’t get a good rest.

The hotel's territory was nothing special, but the room itself was clean and comfortable. The staff was friendly and accommodating, but the lingering smell of cigarette smoke in the hallways and common areas was quite unpleasant. Overall, it was a decent stay, but the smoke issue could be a deal-breaker for some.

It's a bit old place, but spa inside, and assuming restaurant down.

The hotel advertises itself with air conditioner. In fact, there are AC in every room, but they don't give you a remote control and they refuse to let you use it. I ask the receptionist for the remote control of the room and she answered in a very rude way that "there was not". If you don't know how to treat customers, don't work in customer service. If you don't provide a service, don't advertise it.

Good location and room. The staff are nice, they speak Chinese and Russian, not sure about English.

Good hotel for staying a few nights. Service level is good, just ask for whatever you need. Room is quite warm and big. Two free water bottles in the bathroom, the rest in the room is paid. Cleaning depended on the day, no new free water was given. Supermarket across the street that opens till late and almost all attractions are in walkable distance. "Hot Springs" cost 33 yuan extra, separated by gender, female is on the first floor. Best to go late as it's a public place, had the 3 pools for myself after 10pm.

Breakfast was ok, shower door was missing, housekeeping did not clean the room, location is very convenient, stay in overall was ok

It’s overpriced for that city

The room is very clean and tidy, with complete facilities. The bathing service is good, there is a large bathing pool, a leisure area for rest, and massage services. Like 👍🏻

Hawaii is comfortable, cozy, super fun, we'll come again, there's a delicious restaurant and a sauna near the hotel

The interior is old, everything is smoky, the staff speaks Russian. The location is good, but I will not stay in this hotel again.

Overall, the hotel is ok, you can live, but it would be nice to do a renovation, since the condition of the furniture and interior leaves much to be desired. The location is excellent, various shops, cafes, Huafu and a pedestrian street are within walking distance. I booked from December 28 to 29, 2024 for 2500 ₽ on trip com. There were no problems with check-in. They checked me into a room with one double bed and one single bed. The room was warm. Everything you need was in the room. For that kind of money, I think it's quite normal, for more money it's probably better to look at an alternative. The bathhouse in the hotel is for an amateur, it costs 33 yuan per person. There are massage services, which you need to be careful when ordering, they can include in the bill secondary services that you did not need. I ordered a foot treatment for 100 yuan, not knowing the technique of this massage, and in the end, due to a misunderstanding or specially imposing additional services, they gave me a foot cleaning for 59 yuan, a pedicure for 79 yuan and a foot massage for 79 yuan.

There are many problems, and I really can't give a good review, although the hotel staff has been asking for reviews. First of all, a deposit is required for check-in. To be honest, now the slightly higher-end hotels have already cancelled the deposit requirement, and the existence of the deposit is a great inconvenience to the guests. The merchant may say that the deposit is required because there are paid goods in the guest room. This is the second problem. There are a lot of paid supplies in the room. In order to ensure that these goods are used by the guests, the hotel does not provide free shampoo, free shower gel, and even only provides 1 bottle of free drinking water in the twin room! You know, even in Singapore and Hong Kong, China, where bottled water costs more than ten yuan a bottle, the hotel will provide a direct drinking water machine to make up for it when it cannot provide free bottled water. This hotel in Heihe cannot even guarantee 2 yuan of bottled water per guest! And the only bottle of free water is placed in the toilet, which is simply an insult to the guests. Third, there are faults in the room facilities. The rain handheld shower is completely broken. The hose and the shower head have been completely separated, but the hotel "pretends" to connect it, and the guests disconnect it as soon as they take it, which is completely fooling people. Moreover, the water pressure is very low, which is not enough for normal use. Fourth, the decoration of the guest rooms is relatively old, and there are no locking devices such as chains or locks on the door of the guest room, which makes the safety of guests poor. In summary, although the price of this hotel is not high, other hotels in Heihe cannot provide similar services at the same price. This hotel has certain problems in service and hardware, and the hygiene has reached the general standard. I can only give you a truthful evaluation.

Pros first: Great location, very close to the morning market Ctrip gives away small fruits when booking a room (although some of them are rotten) A room of just over 100 for three people is very cheap. So what else do you want at this price? Cons: The room is not very clean, so don't come if you have a mysophobia. The toilet paper in the room is charged, which is the first time I've seen it It was still dark at 5:30 in the morning, and there was no lighting in front of the hotel. I fell and got bitten by a dog 💩 What's more fatal is that when checking in, the ID card could not be swiped and it was said to be a program problem. The front desk took a photo with a mobile phone. But there was no such problem in other hotels I stayed in Heihe in the previous two days. I am very worried about the information security of our family.