Harry's Home Hart Bei Graz Hotel & Apartments Reviews

Response from Property: Dear Nenad, thank you for your message on our review channels. We paid high attention on it and we double checked your complaints with all the departments. As writen per e-mail on the 14.01.2022 we are absolutely sorry, that the heating didn’t work during your stay in your room. That should not have happened and we highly apologize for that! Of course, we usually offer an alternative room if there are any tecnical issues. Due to the reduced opening hours, which are listed on the welcome letter in your room and on the main and side entry, we were not able to deal in person with you. Please consider that there is an additional emergency number which you can call in such cases. The current situation with the Covid Virus doesn’t make business easy for hotels and we are forced to reduce opening hours and services. Over the weekends we are still closed and during the week we partly work as boarding house. The take away breakfast is a temporary solution, which meets the safety Corona measurements to ensure that our guests feel safe during their stay. The only explanation we can give for your minimal breakfast box is that another guest took the ham, cheese, egg, butter out of the box and left it on the self service table. We absolutely understand that this was very annoying and embarrassing for you. Regarding the bread on the other day… we had a short-term personal outage, why our receptionist had to overtake this work. Anyway we see that many irregularities happened to you during your stay and we understand that this dissapointed you about our hotel. We feel very sorry that everything went wrong during your short stay and we would like to apologize for the inconvenience that you have suffered. We will take further steps in future to optimize processes, also with reduzed opening hours and services. Therefore we thank you for your direct conversation with us. Please be so kind and contact us personally to be able to offer you a adequate compensation. We wish you all the best! Your harry’s home family

Response from Property: Lieber harry's home Gast, herzlichen Dank für deine wunderbare Rückmeldung! Es freut uns sehr, dass ihr euch bei uns so wohlgefühlt habt! Auch dass dein Vierbeiner gut versorgt war, freut uns sehr – bei uns sollen sich wirklich alle Gäste willkommen fühlen. Vielen Dank nochmals für deine Bewertung – wir würden uns freuen, euch bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen dein harry's home Team aus Hart bei Graz

Response from Property: Lieber Markus, wir bedanken uns herzlichst für dein positives Feedback und das Kompliment für unser Team! Wir hoffen euch bald wieder bei uns begrüßen zu dürfen! Liebe Grüße, euer harry's home Team

Response from Property: Lieber Mathias, vielen lieben Dank für die Zeit, die du dir für das Feedback genommen hast und die wunderbare Bewertung. Es freut uns sehr, dass du so zufrieden bei uns warst und wir würden uns sehr freuen, dich bald wieder bei uns begrüßen zu dürfen! mit herzlichen Grüßen, dein harry's homeTeam

Response from Property: Hallo ´maxo685´, Vielen Dank für dein Feedback. Es freut uns, dass du unsere zentrale Lage und die Sauberkeit der Zimmer geschätzt hast. Es tut uns leid zu hören, dass der Lärm deinen Aufenthalt beeinträchtigt hat. Wir wissen, wie wichtig eine ruhige Nacht ist, und werden uns bemühen, die Schalldämmung zu verbessern, um das Erlebnis unserer Gäste zu optimieren. Wir hoffen, dich in Zukunft wieder bei uns begrüßen zu dürfen. Liebe Grüße, dein harry´s home Team

Response from Property: Dear Luis T, Thank you for your feedback and that you have taken your time to present your impressions of our hotel. Your comments are very important to us, so that we can improve our performance all the time. We attach great importance to the opinion of every guest. Because we want you to spend a pleasant stay with us and would like to come back. Unfortunately, we have not succeeded in 100% and regret it. We are very sorry that you did not like the furniture and the equipment of our room and that we could not meet your personal expectations. We are constantly working to improve ourselves in the sense of the guests and are therefore grateful for your descriptions. Of course, cleanliness and hygiene have top priority. I can assure you that this does not correspond to our high standard and our executive housekeeper has already drawn the necessary consequences here. Furthermore, we are very sorry that you had problems with the air conditioning in your room. We have instructed the house technicians to check this. The problem was detected and immediately corrected. Thank you for your reference! Please note, that the restaurant does not belong to our hotel – we have already informed the restaurant manager about the issue with the air conditioning. It would be an honor to have another opportunity to impress you in the future. We sincerely hope that you will return to us and we will be able to convince you of our quality. Kind regards, Your harry´s home family