ZAN Hotel

ZAN Hotel Reviews

ZAN Hotel

No.412 Keji 1st Street, Songbei District, Harbin, Heilongjiang, ChinaView Hotel Details
ZAN Hotel
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ZAN Hotel Guest Reviews

4.8/5
Excellent
1667 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1667)
Positive reviews(1648)
Reviews with photos/video(353)
Classy environment(173)
Well designed(149)
Friendly front desk staff(105)
Delicious breakfast(91)
Well decorated(74)
Nice toiletries(32)
Perfect for kids(22)
Tasty coffee(15)
Negative reviews(19)
gillian0809
Zan Handpicked Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Dec 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The property is in a great location if you don't want to get swamped at the main street district. Also perfect if you are heading to the Ice and Snow World. Great hotel and amenities too at a very affordable price!
Response from Property: ❣️Deep sleep mattress❣️ Hello! Thank you very much for choosing ZAN Hotel and for your attention and affirmation. Your support and encouragement is the driving force for us to keep moving forward, and we hope that our sunny and warm service will bring you the supreme service experience. We look forward to coming back!
Nicola
Zan Handpicked Family Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Nov 2024
Travel with friends
23 review
4.2/5
Very Good
Posted on Dec 31, 2024
Great room. Very warm inside. Has electric curtains. Staff were friendly and helpful. Robot brought warer to our room.
Response from Property: ☕Starbucks coffee service ☕ Hello distinguished guests, thank you for staying in ZAN Hotel and be satisfied with our service, thank you very much for your support and love to us, we will work harder, dedicated to provide you with better service, look forward to your next visit! Thank you! PS: If you are satisfied with our service, the rating should be 5. Thank you for your interest!
Guest User
Zan Handpicked Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Jun 2024
Solo travelers
6 review
3.2/5
Posted on Jul 16, 2024
So so. Was expecting better based on the Trip recommendation and price. Felt a bit let down to be honest. it's a trendy little odd ball hotel in an odd spot. Shower and bed was good.
Response from Property: It is a great honor for you to choose Zan Hotel. The hotel is located in Songbei District, a national ecological city in Harbin, adjacent to Sun Island Scenic Area and Rongchuang Park, which may not be as lively and bustling as the surrounding area of Central Street. Unfortunately, it did not meet your ideal of perfection! Thank you for your sincere evaluation. We sincerely hope that you can stay again and experience our progress.
Guest User
Zan Handpicked Family Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Nov 2023
Family
11 review
4.5/5
Great
Posted on Dec 26, 2023
This place is new, the staff are very nice! There’s a Starbucks in the lobby but only have drinks, no food.
Response from Property: 尊敬的賓客:您好!感謝您選擇 ZAN 酒店,我們很高興您在酒店有一段愉快的入住經歷, 感謝您對酒店的支持與信任, 同時感謝您對酒店提出的寶貴建議, 我們將繼續努力, 為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧!
Guest User
Zan Exclusive Restful Sleep Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The room is clean and tidy, the bedding is comfortable and soft, the hotel is conveniently located, and the staff is warm and friendly. It is an excellent choice for travel accommodation.
Original TextTranslated by Google
Response from Property: ❣️Deep Sleep Mattress❣️ Thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. I look forward to your next trip. Xiao ZAN can create a more perfect service for you.
Guest User
Zan Exclusive Restful Sleep Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The front desk beauty is very friendly and gentle! The toiletries are all big brands. The hair dryer and comb are all Dyson. I booked a pick-up service at the airport for 150 yuan. The large business car is spacious and comfortable to sit in. The three large luggage boxes can be perfectly put down. The driver is very enthusiastic and the service is in place! The sanitation is very clean. The only thing is that the floor heating in the Northeast is too hot, but it can't be avoided in winter. It's very considerate to prepare a humidifier~
Original TextTranslated by Google
Response from Property: 🎡百米星空露台🎐 感謝您對我們的認可, 客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力, 打造五星級水準, 期待下一次的出行, 小ZAN能為您創造更加完美服務。
Guest User
Zan Handpicked Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Gaga, the new hotel is very nice. There are so many Pop Marts. The aesthetics are really to my taste. The terrace is very photogenic. The two ladies at the front desk are very gentle and thoughtfully prepared contact lens solution and makeup remover wipes!
Original TextTranslated by Google
Response from Property: ✈️Business car exclusive airport pick-up service✈️Thank you for coming back! Ba Jin said, "Beautiful and warm things are deep in memory." Memory is warmth, warmth is memory. The world has changed, but the warmth in memory remains unchanged. I hope it will be the eternal warmth in your memory! Welcome to come back often!
Guest User
Zan Handpicked Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Nov 2024
Other
2 review
5.0/5
Outstanding
Posted on Dec 22, 2024
The service is really amazing. I have never seen such a detailed hotel in Harbin. The elegant environment and thoughtful service make me feel comfortable! The hotel is very new and the facilities are very complete. It is not difficult to see from the decorations in the lobby that the owner is a fashionable person! The aesthetics are online. The mattress is especially comfortable. The hotel is clean and tidy. There is also a coffee bar on the first floor. Order a cup of coffee and sit in the lobby for a while. The whole person will become calm! A very comfortable hotel
Original TextTranslated by Google
Response from Property: ❣️Deep Sleep Mattress❣️ Thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. I look forward to your next trip. Xiao ZAN can create a more perfect service for you.
Guest User
Zan Handpicked Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Nov 2024
Other
2 review
5.0/5
Outstanding
Posted on Dec 21, 2024
The hotel is located in the new district, very quiet, and very close to the Ice and Snow World, only 15 minutes by taxi. The room is warm and comfortable. Because the weather in the north is very cold, the temperature in the room is set very warm. The pink Christmas tree on the fifth floor is very beautiful and the photos are very good. I really love this hotel. Both the room hygiene and the front desk service are very good. Next time I come to Harbin, I will choose this hotel again. It would be great if there was one in the city center. I hope they would open a branch soon!
Original TextTranslated by Google
Response from Property: 🥀Imported luxury brand shampoo, conditioner and body wash🥀Your satisfaction is our greatest motivation, your encouragement is the source of our energy, your favor is our vitality to move forward, thousands of words can be summed up in one sentence, thank you for your support to the hotel.
Guest User
Zan Exclusive Restful Sleep Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 14, 2024
This is the hotel. I stayed there for a week last month after a month. It was unexpectedly great, whether it was the one-touch flush next to the toilet or the attentive shower. I brought my own electric toothbrush, but I couldn't help but try the toothbrush provided by ZAN. It was so easy to brush! There is also an automatic washing machine and dryer that disinfects once a day. Because I was going to ski in Val Thorens, France next, I washed and dried my ski pants. It was perfect. I am an introvert who doesn't like to comment, but I still have to come back to comment. The conscientious hotel is really attentive.
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Response from Property: 🥤全飲品免費Mini-bar🥤 有時幸福只是一種感覺,衹要用心感受,它時刻縈繞在我們身邊, 記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦,感謝您對我們的喜愛,因為有您,我們是幸福的!
Ministerss
Zan Exclusive Restful Sleep Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 22, 2024
A very well-designed hotel with very good supporting facilities and private parking. The front desk is also very welcoming and the service is very good.
Original TextTranslated by Google
Response from Property: 🥀Imported luxury brand shampoo and conditioner🥀Your satisfaction is our greatest motivation, your encouragement is the source of our energy, your favor is our vitality to move forward, thousands of words can be combined into one sentence, thank you for your support to the hotel.
Guest User
Zan Exclusive Restful Sleep Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 4, 2024
The room facilities are very good, and the stay is very comfortable. Everyone at the front desk has a very good attitude. Even if the check-in is after 1 o'clock in the evening, the front desk staff is in good spirits and will not do anything perfunctory. The room is very soundproof, and the stay is great.
Original TextTranslated by Google
Response from Property: 🤖Zero-contact delivery robot🤖It is our greatest honor to be recognized by you. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again. We will serve you wholeheartedly.
Guest User
Zan Exclusive Restful Sleep Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 1, 2024
The hotel is very nice. It has a Halloween atmosphere. The room is very warm and the bedding is very comfortable. The main thing is that the bed is very big. The front desk service is very good. I asked for a memory pillow in the middle of the night and it was delivered immediately. I was also upgraded to a room type. It was very considerate. I can order real ones from Starbucks downstairs. You can drink coffee and order food without leaving home. It is very convenient to have a robot deliver the food to your room. There is a large terrace on the fifth floor. It is very beautiful with lights at night. The breakfast here is also great. It is not a buffet but a nutritionally balanced set meal, which is very cost-effective. Gao will choose this hotel next time he comes to Jiangbei.
Original TextTranslated by Google
Response from Property: 🤳Whole-house intelligent guest control🤳Thank you for your recognition of us. Every need of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard. We look forward to your next trip and Xiao ZAN can create more perfect services for you.
Anonymous User
Zan Exclusive Restful Sleep Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 30, 2024
The room environment is very good, clean, spacious and bright. We did not see that we booked a windowless one. The lady at the front desk was very considerate and upgraded us. The service was very good and responsive. The breakfast was very healthy and cost-effective. The parking was very convenient. The facilities were complete and quiet. The room was good for sleep. Satisfied with the picture and highly recommended
Original TextTranslated by Google
Response from Property: 😉 Warm service🎀Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Zan Handpicked Double Bed Room With Dyson Hair Dryer + Dyson Wooden Comb + Designer Chair + Smart Home
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 27, 2024
It's very clean, the service is also very good, it's quite comfortable, the design is simple and clean, I will come again next time.
Original TextTranslated by Google
Response from Property: 💙Hansgrohe Customized Bathroom💚Dear Guest: I am very happy to know that your message left such a good impression on you. I hope you can continue to pay attention to ZAN Hotel in the future and have more feelings and experiences when you stay in the future. Let us know and we look forward to your visit again!