Hilton Hotels & Resorts Hotels in Harbin

We booked the Hilton in order to get some rest after the concert, but it was a little disappointing. It's a newly opened hotel with a strong brand, but the service was so poor. We arrived at 5:30 pm, which is when we should have checked in. Even if the previous guest checked out late, the room should have been ready by then. Furthermore, I had already filled in my check-in time online, so I had to wait another hour to get my room number. So, I had to check my luggage and watch the concert first (but they also gave me a free breakfast, so I figured it was a good deal after all). Before leaving, they specifically asked for a pair of children's slippers. , told me that there was no problem. After I came back, the front desk said that there was no stock. I queued up to get into the elevator. After entering the room, it was still different from what I thought. ”It's not newly renovated, it's just the foundation of the previous hotel.” Half of the table lamp was dusty, and the toilet did not provide a disposable set. Customers need to bring their own. I have to say that the hotel service industry in Yunnan is really good. Customers are not allowed to wash their own clothes, and disposable toilet covers are provided. By the way, the hotel breakfast is still good, more Western style, with less Chinese food. The taste is still good, but there are not many varieties. The service staff were really confused these two days, which also reflects that when encountering a large flow of customers, there are overall problems. The service cannot keep up, which is inconsistent with the Hilton brand and needs to be improved. According to this brand, my score is very high.