Splendid Group Hospitality Hotels in Hanoi

All of the staff at checkin were very friendly & helpful in making sure check in was a smooth process, after providing copy of reservation & passports to confirm booking a welcome drink was provided. Ms Kate was super efficient & friendly & escorted us to the room to show us all the amenities & gadgets. Bell boys carried our bags into & out of the hotel. There had been a water outage impacting the city earlier but we were ok in the hotel & didn’t experience any impact from it. We stayed in room 601, it was massive with a king bed & leather 2 seater lounge, a small (standing only) balcony & seperate bathroom which had a bath, shower x 2 options & toilet, the water strength was good. No English language channels on the TV but does have Netflix etc. As non smokers we did experience an issue with the main AC unit with the smell of cigarettes notable when turned on. There is a second smaller unit which managed well to keep room cool & we didn’t end up using it again. We advised reception & maintenance promptly came & cleaned the filters. Turned out last guests had been smoking in the room. We stuffed up the safe combination & a quick call to reception & someone was up in no time to fix it. On level 6 street noise was not an issue. Drinks in the fridge were not cold, but switching the plug into another power point proved a winner & drinks were cold. We let reception know. Small issues in the scheme of things. Rooms go to level 10 & then stairs to level 11 & 12 where the gym, pool, restaurant & rooftop bar are located. Staff are very friendly throughout the hotel. Our room was cleaned & replenished daily. We had a couple of drinks in the rooftop bar, the views are great & beers were cold& service was good. Breakfast is on level 12 & has a wide array of western & Asian food options & plenty of seating, staff are very friendly & they clean up tables promptly. The food was fresh & plentiful with lots of hot & cold options. There is a plunge pool & has 4 pool loungers & a further lounge area upstairs. It’s not a large space but given the hotels location in the old quarter, it’s lucky to have a pool. Had Swedish massages in the on site day spa, which is located in the basement, amenities are clean & staff on point with their massage techniques. Settling of our account & check out by Mr Rachel was prompt & a small gift provided to us. Overall, we enjoyed our time in this hotel, highlights are very efficient & friendly service throughout, room size, proximity to tourist areas & hotel amenities. Highly recommend this hotel to anyone wanting to stay in the old quarter. The on duty manager was friendly & keen to know about our experience. The hotel has only been open 4 months, but you couldn’t tell, the kindness of staff is what makes this hotel standout, it’s definitely worth staying at.

The hotel is located extremely centrally and next to the Cathedral, at a side street, which may not be found easily first time round. Rose at the reception was excellent. She was very helpful to settle in and even helped us with some local tour bookings. Room size was very generous and comfortable.

Great place to stay in Hanoi, super well located and with excellent staff: all the guys are always smiling and helpful, especially ms Rose and mr Dong. Dong Da helped us have the most wonderful experiences when driving in Ha Giang and immersing in the cool water of Ha Long Bay, Vietnam. Recommended!

Unbeatable Location & Excellent Stay This hotel has an unbeatable location—right next to the lake in the heart of the French Quarter, just steps away from all the major attractions. I stayed in a room for two people, which was surprisingly spacious. Despite the bustling streets outside, the soundproofing was excellent, and I didn’t hear any noise inside. The room was impeccably clean and filled with great natural light. However, the highlight of my stay was the outstanding service, especially from Hanna at the reception. Her English is excellent, and she was always ready to assist with any needs or questions. If I return to Hanoi, I wouldn’t hesitate to stay here again!