Hanoi la Vision Hotel Reviews

Response from Property: Thank you so much! See you next time!

Response from Property: Thank you for your comment, Next time, we will arrange for you a room at the back, which will be quieter. Because we are centrally located, and close to the street, it is a bit noisy (and remember to close the windows).

Response from Property: Thanks you so much!

Response from Property: Thank you for your honest feedback. We’re truly sorry to hear that your stay did not meet your expectations, especially regarding the difference between online photos and the actual condition of the room and reception.We understand your concerns and take them seriously. As an older hotel located in the heart of Hanoi’s Old Quarter, some of our furnishings have shown signs of age. However, we want to assure you that during this current low season, we are gradually upgrading our rooms and replacing older equipment to provide a more pleasant experience for future guests.On a positive note, we’re glad to hear that the room still provided the essential amenities for your stay. Thank you again for your feedback—it helps us improve. We hope to welcome you back in the future to experience the improvements firsthand.

Response from Property: Hello! Thank you for taking the time to share your experiences at our hotel. We are truly sorry to hear that you encountered some issues during your stay.Regarding the reception, we do have staff available 24/7 to assist our guests. However, during times when there are no guests coming in or out, they may need a brief moment to rest. We will certainly look into improving this process to ensure convenience for our guests.As for the towel changes, we are always happy to assist and replace towels at any time. If you have any requests, please feel free to let us know, and we will respond promptly.We greatly appreciate your feedback and hope to have the opportunity to serve you better in the future. Thank you for choosing our hotel!

Response from Property: Dear Guest,Thank you so much for your kind words! We’re happy to hear you enjoyed our central location in the heart of the Old Quarter. We hope to welcome you again soon!

Response from Property: Thank you for your feedback, and we're sorry for the inconvenience caused during your stay.We’d like to clarify that the power outage you experienced was due to a temporary electricity issue in the local area, not within our hotel. It occurred three times within the span of one hour, and each interruption lasted only 3–5 minutes. The local electricity provider quickly responded and resolved the issue.As we are located in the central area of Hanoi's Old Quarter, power outages are extremely rare, and this was an unexpected situation beyond our control.We truly appreciate your understanding, and we hope to have the chance to welcome you again under better circumstances.Warm regards,La Vision Hotel – Hanoi Old Quarter

Response from Property: Hello! We sincerely appreciate you taking the time to share your experiences at our hotel. We are truly sorry for the inconvenience you encountered with the air conditioning.As soon as we received your feedback, we immediately checked the system and called a technician to replace the air conditioner. After we installed the new unit, you still chose to leave, and we gladly agreed to refund your payment.We are glad to hear that you had positive experiences with our staff. Your feedback serves as motivation for us to continuously improve our services. We hope to have the opportunity to serve you better in the future

Response from Property: Dear Guest,Thank you for highlighting our Wi-Fi, clean facilities, and cooling air-con – we’re glad these made your stay comfortable after exploring Hanoi. We appreciate your feedback!

Response from Property: Thank you so much for your lovely review! We’re happy to hear you enjoyed the city view and the light-filled, relaxing room. We hope to welcome you back soon to La Vision Hotel!

Response from Property: Thank you for your kind review! We’re pleased to hear that you appreciated the value, peaceful nights, and our central location. Hope to see you again soon!

Response from Property: Thank you so much for your lovely feedback! We’re really glad you enjoyed our central location — it’s one of the things our guests love most. We hope to welcome you again next time you visit Hanoi!

Response from Property: Thank you so much for your kind words! We're delighted to hear that you found La Vision Hotel comfortable and well located. It's also great to know our front desk team was able to assist with currency exchange and provide helpful advice for getting around the city.We hope to have the pleasure of welcoming you back on your next visit to Hanoi!Warm regards,La Vision Hotel Team

Response from Property: We’re so glad to know you felt welcomed and well taken care of during your stay. Thank you for sharing this kind feedback – it truly motivates our team!