Emerald Hotel Hanoi Reviews

The staff was awesome, room was clean. Only the tub was very old and not convenient.

The room is spacious and looks the same in the picture. One plus point is there is a fan in the room, so you can use it when you don't want to use air conditioning for too long and open the window.

clean and great location but room the old model

Clean and cozy. There are many cafes around. But it’s outside of the pick up area for some of the tours.

Really friendly and helpful staff who spoke a good deal of English. The hotel in general was not very clean and I saw a dead cockroach. The rooms, however, were spacious and seemed clean and the facilities were okay. No elevator; I had to climb the stairs with my heavy luggage. Breakfast was free and was good but was next door at a different hotel.

Nice stay defo come back next time visit Hanoi

The hotel environment is very good👍very warm and clean. The breakfast variety is also very rich and delicious. The lady at the front desk is very nice and has a very good service attitude. She is very cute and helpful. Thank you, thank you! Will recommend other friends to come here haha.

The facilities are old, the curtains can't be raised, the bathtub drain valve is broken and can't drain water, so you have to keep soaking your feet in the bath water. There is no sign for snacks, I thought it was free, but I found it was very expensive when I checked out. The key is that I remembered the check-out time wrong, and I checked out immediately after I reminded to check out, which was half an hour late, and I was charged 100,000 Vietnamese dong.

Good location, with food and sightseeing nearby Hygiene: OK Service: Friendly staff

The room facilities are old, damp and generally hygienic. Breakfast was varied and delicious. Every staff member provides perfect service and is very warm and friendly.

Friendly staff, good location, breakfast, clean room. One minus is that it is almost impossible to adjust the temperature in the shower - sometimes hot, sometimes cold.

Pretty good but climbing stairs is a bit tiring

Convenient location, affordable price, friendly and hospitable lady at the front desk

The environment is too bad, but the service is good. Help with luggage and get on the bus.