Vienna Hotel (Hangzhou Xiaoshan Airport)

Vienna Hotel (Hangzhou Xiaoshan Airport) Reviews

Vienna Hotel (Hangzhou Xiaoshan Airport)

The first branch of Hongshan Farm, No.177, Hongshan Avenue, Xiaoshan District, Hangzhou, Zhejiang, 311234, ChinaView Hotel Details
Vienna Hotel (Hangzhou Xiaoshan Airport)
Vienna Hotel (Hangzhou Xiaoshan Airport)Vienna Hotel (Hangzhou Xiaoshan Airport)Vienna Hotel (Hangzhou Xiaoshan Airport)
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Vienna Hotel (Hangzhou Xiaoshan Airport) Guest Reviews

4.7/5
Outstanding
503 review
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All reviews(503)
Positive reviews(487)
Reviews with photos/video(42)
Offers pick-up/drop-offs(111)
Close to airport(54)
Friendly front desk staff(40)
Easy to get around(38)
Large rooms(33)
Delicious breakfast(26)
Good sound insulation(16)
Perfect for business trips(12)
Negative reviews(16)
Tri Buana
Deluxe Double Room
Stayed in Jan 2025
Couples
3 review
4.2/5
Very Good
Posted on Feb 13, 2025
all good, nice place, recommended for all traveling to stay
Response from Property: 尊敬的賓客您好, 感謝您的評價, 很遺憾沒能的到您的5星好評 客人的每一絲需求都是我們真誠為之努力的方向 我們一定更加努力完善與整改, 打造五星級水準, 期待下一次的出行, 我們能為您創造更加完美服務
Peter
Standard Queen Room (No window)
Stayed in Aug 2024
Business travelers
62 review
1.7/5
Posted on Sep 22, 2024
the toilet no work,cold water by shower ,the towels old and broken,staff can no booking a Taxi to the airport,
Response from Property: Dear, I am very sorry for the inconvenience and bad impression. If there are any problems with the room facilities or equipment during your stay or if it affects your rest, you can contact the front desk immediately to change rooms or hotels. Regarding the taxi you requested to book to go to the airport in the morning, the front desk also called the taxi company to make an appointment, but they did not have a driver to accept the order. Later, they also explained to you through Baidu Translate why there was no taxi to take your order, and suggested that you take the branch's car to the airport, and you agreed. I am sorry that you are still not satisfied. Xiaowei apologizes to you again. Welcome to visit again!
Niflheim
Standard Double Room
Stayed in Dec 2024
Other
8 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Amazing hotel, great service, convenient location next to the airport, I would definitely stay there again.
Response from Property: 尊敬的賓客您好! 感謝您的光臨, 同時也真誠感謝您對我們的喜愛和認可, 您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸, 同時我們也更有動力繼續前行,祝你日進斗金,天天開心
Baluoqinuotasuo
Superior Double Room
Stayed in Sep 2024
Solo travelers
81 review
4.6/5
Great
Posted on Oct 24, 2024
I had an early flight and didn't want to be too tired. My classmates accompanied me to transfer from the Hangzhou hotel to a hotel near the airport that offers airport pick-up. I ordered Vienna when I saw it. I have always liked Vienna's mattresses and pillows. The airport called and a minibus picked us up soon. The driver was a handsome young man with a very high EQ. We arrived at the hotel with laughter all the way. After getting off the bus, there was a small slope and my old classmate didn't notice and fell. The driver immediately got off the bus to help and sent him to the front desk. He was very considerate to the elderly! Although the hotel is old, it is well maintained and the double-glazed windows are very soundproof. I booked a shuttle bus at 7:25 in the morning. The front desk took the initiative to call me early in the morning and reminded me to go downstairs and get on the bus. The work is serious and in place.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your visit. At the same time, we sincerely thank you for your love and recognition of us. I am really sorry for the minor accident on the road. Xiaowei will communicate with the driver again and try to remind passengers to get off the car (safety of feet) and park the car in the most stable place. Xiaowei apologizes to you again for giving you a bad impression. I also hope that you have walked through the slope today and your life will be smooth in the future. I wish you a lot of money, health and happiness!
Aichihuluobo🥕detuzi🐰
Standard Double Room
Stayed in Sep 2024
Business travelers
81 review
5.0/5
Outstanding
Posted on Oct 21, 2024
It is very close to Xiaoshan Airport. There is a shuttle bus at a fixed time to pick you up. It is only a quarter of an hour away from the airport. There are many small restaurants around, which are very lively.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay! I am glad to bring you a wonderful time. You have given great encouragement to the hotel and are also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, I wish you a happy life
Guest User
Standard Queen Room (No window)
Stayed in Sep 2024
Other
4 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Hygiene: Clean Service: Good service attitude Facilities: Good Environment: Good. Near the airport, 10 minutes to T4, bus to the airport, breakfast, chain brand express hotel, trustworthy.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. I wish you a lot of money and happiness every day.
Guest User
Standard Double Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 13, 2025
Clean and tidy, enthusiastic attitude, thoughtful pick-up and drop-off, attentive service, safe and reliable, worthy of attention
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you very much for your stay! We are glad to bring you a good time during your trip. You have given great encouragement to the hotel and are also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Have a happy life!
Guest User
Superior Double Room
Stayed in Jan 2025
Solo travelers
3 review
3.0/5
Posted on Feb 7, 2025
The room smelled musty, especially the bathroom. Even after putting air freshener, the shower faucet was still running. I went into the bathroom to take a shower very late and was too lazy to change rooms. Not sure if this is the case in other rooms
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thanks for stopping by! I'm very sorry for giving you a bad feeling. The front desk of Xiaoweijia is manned 24 hours a day. If you encounter any problems at Xiaoweijia, you can contact the front desk immediately for communication and resolution. We will find the source of the taste you reported in detail. Xiaowei will continue to review and reflect on its shortcomings, work hard to rectify and improve every detail. Looking forward to your next stay!
Guest User
Superior Double Room
Stayed in Dec 2024
Other
1 review
4.8/5
Amazing
Posted on Jan 22, 2025
Very clean, big bed, comfortable sleep, good service Service: Very good Facilities: Complete Hygiene: Very clean Environment: Good
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your evaluation. We are sorry that we cannot get your 5-star praise. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, where we can create a more perfect service for you.
Guest User
Standard Queen Room (No window)
Stayed in Dec 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 19, 2025
We arrived at the hotel at 1am. The front desk was very helpful and upgraded the room type for free. The hotel was clean and tidy. They also provided airport drop-off service the next day, which was pretty good.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are very grateful to receive your praise. I feel honored. At the same time, we are more motivated to move forward. I wish you a lot of money and happiness every day.
IUyou
Standard Queen Room (No window)
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 11, 2025
Because it was quite late, the staff was considerate to contact us by phone, and the service attitude and the room were very good. Next time if I have to catch a flight I will still choose this one.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are very grateful to receive your praise. I feel honored. At the same time, we are more motivated to move forward. I wish you a lot of money and happiness every day.
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Aug 27, 2024
A better hotel near the airport. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. I wish you a lot of money and happiness every day.
Anonymous User
Superior Double Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 16, 2024
Great value for money, nice room!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay! I am glad to bring you a wonderful time. You have given great encouragement to the hotel and are also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, I wish you a happy life
Guest User
Standard Queen Room (No window)
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 20, 2024
Hygiene: Very clean, the toilet is also smart, and the equipment is very new Facilities: The king-size bed room is large enough for a family of three, and is also equipped with a massage chair and a chaise longue. Service: All staff are very professional and enthusiastic, and there is airport pick-up and drop-off service. The driver is very dedicated and polite! The driving is smooth, the departure is on time, and the driver warmly reminds everyone not to go to the wrong terminal. The details are in place. The breakfast is rich and clean. I have a flight at 8 o'clock, and the hotel will send me to the airport at 6:25. I just have a breakfast at 6 o'clock. Very convenient!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for staying with us! We are glad to bring you a wonderful time. You have given great encouragement to the hotel and are also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again. I wish you a happy life.
Guest User
Standard Double Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Very, very good Sanitation: good Facilities: good
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise, and we are more motivated to move forward!