Lucien Hanoi Lakeside Hotel & Rooftop Reviews

Location was right in the heart of old quarter. 15 min walk to train street and you can see Ngoc Son Temple and turtle tower from your room. Staff were very friendly and helpful. There was some construction going on in the middle of the night at the front of the hotel but I guess it’s a one time thing. Staff Dana was apologetic about it and did her best to make up for it. Amenities were as a 4 star hotel should be.

This has got to be our all-time favourite hotel stay ever! If we could give higher ratings, we would - especially for service. They treated us exceptionally well, were on hand to take care of our every need, and regularly greeted us like family. It was such a welcoming environment, the hotel is beautiful, the rooms are clean, beds are comfortable, and has everything you need. The location is fantastic too, right in the old quarter, convenient to most sights and attractions. We have already booked another stay, and plan to come again in the future. We absolutely love it here, definitely recommend.

Warm welcome by the staffs at the hotel when we arrived at the hotel. Hotel is near to sword lake, about 5 min walk. Bed was a bit soft thou, but it's personal preference. On my last day, there's some drillings at 7am. But stop after 15 min. Overall very nice stay at the hotel. Staffs are really very friendl and help us to book transport to airport.

Centrally located - shops, restaurants and lake nearby. Super friendly and helpful staff. Great Breakfast. Will book again.

it is a good location, but the bathtub design is a bit crazy. When you shower, the water will leak onto the bathroom floor and make the floor wet and slippery.

I had a great experience overall. The hotel is close to many landmarks in the Old City, so you can walk to them easily. Rooms on higher floors have beautiful views of the nearby lake. The rooftop bar serves tasty cocktails, and the night view of the city is amazing. The staff are kind and helpful, especially Susan, who made sure I had everything I needed at breakfast. The only downside is that some guests smoked in their rooms even though it’s not allowed, and you could smell it in the hallway (not in the room fortunately).

Staff were very friendly from as soon as you get out of your car they grab your bags, bring you coffee and tea and you sit back while they check you in. They offer lots of suggestions and sights to see in Hanoi. The hotel is located very central which is nice and my room had an amazing view of the lake. Rooms are very clean and modern but with a traditional style. Breakfast was lovely and they also offer a very cheap laundry service. Would definitely stay here again.

Highly recommended to stay at this hotel. Fantastic location and fantastic view of the lake and the sunset from the Roof Top Bar. Hotel is very clean and is managed by the most polite and helpful team of staff.

The hotel is centrally located, and very convenient. The facility is well maintained and nice. Most importantly, the staff here is very kind and friendly. They remember your name when I stayed 2nd time. Very impressive. Very good hotel.

Friendly! Very helpful and so kind for everything! Highly recommend!!

The hotel’s location is superb being near to the lake and the night weekend walking street and night market.

Susan is very kind and help us a lot to find an apartment in the downtown.

There are some stains on some of the towels,which can be improved. Though, everything else was clean. The breakfast was pretty decent and the restaurant has a nice view. The staff were nice and helpful, too. Overall, it was a good experience.

Good location , value for money , great services , great food