Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.6
Amenities8.5
Service9.0
Cleanliness9.0
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All reviews(22)
Positive reviews(20)
Reviews with photos/video(3)
Great service(5)
Negative reviews(2)
Guest User
Deluxe Plus Room
Stayed in May 2025
Business traveler
99 review
8.5/10
Very Good
Posted on Jun 4, 2025
Not bad! But there is no elevator on the first floor, so be careful if you have a lot of luggage! Otherwise, there is nothing wrong with it! The guy at the front desk is also very enthusiastic, and it's a good experience! It's right next to the Sword Lake!
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Anonymous User
Executive Deluxe Room
Stayed in Jun 2024
Business traveler
130 review
9.0/10
Great
Posted on Jul 19, 2024
The location is very good. It is very convenient whether you are going to Hoan Kiem Lake or eating in the surrounding areas and Thirty-six Hang Street. The reception at the hotel is polite, courteous and will do their best to assist. It is a great choice when visiting Hanoi.
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Guminshuaidashu
Family Suite
Stayed in Jul 2024
Family
12 review
10/10
Outstanding
Posted on Aug 22, 2024
The location of the hotel is very good, in the center of Hanoi. Except that the hotel is a bit small and the elevator is also very small, everything else is very good, especially the service attitude of the service staff is really good and impeccable!
It is recommended that Ctrip hotel housekeepers carefully inspect the actual conditions of the hotel rooms and do not mark the double room as a triple room!
However, the Ctrip hotel butler service is really good and the problem is solved quickly. Thumbs up to the butler!
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Fengzhongnuanliu
Family Suite
Stayed in Jul 2024
Family
14 review
9.5/10
Amazing
Posted on Nov 1, 2024
The hotel is in a very good location, right in the old town, surrounded by shops and restaurants, and very close to Hoan Kiem Lake. The room has a small balcony where you can view the street view. Front desk service is very good
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Guest User
Deluxe Plus Room
Stayed in Nov 2024
Couple
4 review
7.5/10
Posted on Dec 25, 2024
General environment, good service, general facilities
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Guest User
Family Suite
Stayed in May 2024
Family
4 review
10/10
Outstanding
Posted on Jun 26, 2024
The hotel is near Huanjian Lake and is very close to the main attractions in Hanoi. There are many hotels around where you can check in. What is surprising is that the room has a balcony facing the street. In the room with two beds, one bed is very large, over 1.8 meters. The room is also very clean, and the receptionist's service is also very good.
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Nastya (nuosijia)
Executive Deluxe Room
Stayed in Mar 2024
Solo traveler
19 review
9.5/10
Amazing
Posted on Apr 16, 2024
The hotel is nice and the old street is very close. The service is very good, they can help you call a taxi🚗Communicate with the driver
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Guest User
Executive Deluxe Room
Stayed in Sep 2024
Solo traveler
14 review
10/10
Outstanding
Posted on Oct 5, 2024
Good location, the front desk speaks English
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Guest User
Deluxe Plus Room
Stayed in Jul 2024
Business traveler
1 review
2.0/10
Posted on Aug 27, 2024
The room is small, expensive, hairy, and unhygienic.
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Guest User
Executive Deluxe Room
Stayed in Jun 2025
Business traveler
3 review
6.5/10
Posted on Jul 31, 2025
垃圾酒店,最好預訂有窗的,服務還可以
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suiyuan1
Family Suite
Stayed in Jun 2024
Family
26 review
10/10
Outstanding
Posted on Jul 20, 2024
乾淨整潔 老闆和善 附近購物小吃方便
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Guest User
Executive Deluxe Room
Stayed in Mar 2024
Business traveler
16 review
8.0/10
Very Good
Posted on Apr 13, 2024
在老城區旅遊點上,氛圍好,體驗感強
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Charlotte shining
Suite
Stayed in Mar 2024
Family
8 review
9.0/10
Great
Posted on Apr 7, 2024
帶父母去越南,價格還行
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Yiquandianzi:xiongqianqing
Executive Deluxe Room
Stayed in Jul 2024
Business traveler
31 review
4.0/10
Posted on Aug 26, 2024
還可以一般般
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Guest User
Stayed in Jan 2024
Other
10/10
Outstanding
Posted on Feb 4, 2024
Everything was perfect.Very nice hotel, very nice location, very close to Sword Lake, around many famous restaurants. Hotel service is excellent, staff are friendly and welcoming. The price is reasonable. Will come back here in the near future