Le Chanvre Hanoi Hotel & Spa - Photo Gallery

Response from Property: Dear Valued Customer, Thank you so much for your kind words and for choosing Le Chanvre Hotel! We're truly delighted to hear that you felt cozy and safe during your stay — that means the world to us. Mia, Helena, and David were thrilled to read your special mention and are so happy they could make your visit more memorable with their service and local recommendations.We’re already looking forward to welcoming you back to Hanoi soon for more great experiences. Until then, safe travels and warmest wishes from all of us at Le Chanvre Hotel!Best regards,Carter Nguyen (Mr.)Front Office Manager.

Response from Property: Dear Mr. Chun, Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed your stay with us and found our location convenient for both exploring Hanoi and relaxing after a busy day.Your kind words about our team mean a great deal to us—especially your special mention of Helena Nguyen. We’re very proud of her and will be sure to share your compliments with her and the entire team.It was a pleasure to have you as our guest, and we truly appreciate your recommendation. We hope to welcome you back to Le Chanvre again soon!Warm regards,Carter Nguyen ( Mr.) Front Office Manager

Response from Property: Dear Mr. Wing, Thank you very much for taking the time to share your detailed feedback about your recent stay at Le Chanvre Hotel.We’re truly delighted to know that you appreciated our central location, the variety of amenities in your room, and especially the hospitality and professionalism of our team. It’s wonderful to hear that our staff’s English communication and the thoughtful takeaway breakfast made your experience more comfortable.At the same time, we sincerely apologize for the inconvenience caused by the bathroom layout. Your comments about the water spillage and the safety concern with the elevated tub are extremely valuable, and we’re already discussing possible improvements with our maintenance and housekeeping teams. We also appreciate your suggestion about considering rooms with standing showers—we’ll be sure to advise future guests accordingly based on their preferences.Once again, thank you for staying with us and for your constructive feedback. We hope to have the pleasure of welcoming you back soon and offering you an even better experience.Warm regards,Carter Nguyen (Mr.) Front Office Manager

Response from Property: Dear Ms. J Lisa, Thank you so much for your lovely and thoughtful review! We’re delighted to hear that you enjoyed your stay with us and appreciated our central location, friendly team, and the delicious pho and coffee – we couldn’t agree more that Vietnamese coffee is something special! 😊We’re glad to know the room size met your comfort needs, and we also appreciate you noting the gym usage for future guests. Your kind words truly motivate us to keep doing our best.It would be our absolute pleasure to welcome you back on your next visit to Hanoi. Until then, we wish you many more wonderful travel experiences!Warm regards,Carter Nguyen ( Mr.)Front Office Manager

Response from Property: Dear Valued Customer, Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our central location, the cleanliness of the hotel, and especially the friendliness and service of our team. Your kind words truly mean a lot to us.We’re also very happy to know you liked our breakfast selection – we strive to offer fresh and varied options to start our guests’ day right.That said, we truly appreciate your constructive comments regarding the room lighting and pool area. We understand how natural light and comfort are important for a relaxing stay, and your observations have been shared with our management team for review. We’ll certainly look into improving seating and shade at the pool to enhance the experience for future guests.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back for an even more comfortable visit in the future.Warm regards,Carter Nguyen (Mr.)Front Office ManagerLe Chanvre Hotel

Response from Property: Dear Mr. Ron, Thank you so much for taking the time to share such a detailed and thoughtful review of your stay with us at Le Chanvre. We are truly delighted to know that you consider us one of the best hotels you’ve stayed in—this means a great deal to our entire team.It’s wonderful to hear that our central location, clean and spacious rooms, and especially the warm hospitality of our front desk and restaurant staff contributed to a memorable experience. Your kind words about our team’s service and our delicious Pho will surely be shared with everyone, and I’m certain it will brighten their day.We also sincerely appreciate your constructive feedback. We apologize for the inconvenience regarding the replacement of soap and shampoo, and we'll address this with our housekeeping team to ensure more consistent service in the future. Regarding the enclosed egg and Pho station, we understand it may feel a bit unusual, and your comment will help us improve how we communicate this setup to guests upon arrival or during breakfast.As for the exercise room, your right—it is currently a small converted space. While we do our best to provide a basic option for a quick workout, we completely understand that guests with full fitness routines may find it limited. We appreciate your honest note, and it will be helpful as we investigate potential upgrades.Once again, thank you for choosing Le Chanvre. We truly value your feedback and hope to have the pleasure of welcoming you back on your next visit to Hanoi.Warm regards,Carter Nguyen (Mr.)Front Office Manager.

Response from Property: Dear Ms. Lielie Lily,Thank you so much for your kind words! We’re delighted to hear that you had a wonderful stay and that our team could make your experience extra special. Your appreciation truly means the world to us. We can't wait to welcome you back to Le Chanvre for another memorable stay!Warm regards,Carter Nguyen ( Mr.)Front Office Manager

Response from Property: Dear Valued Customer,Thank you so much for your kind words and for sharing your experience at Le Chanvre! We’re delighted to hear that you enjoyed our prime location, friendly staff, and delicious breakfast. Your satisfaction is our greatest reward, and it was our pleasure to have you as our guest.We truly appreciate your support and look forward to welcoming you back on your next visit to Hanoi!Best regards,Carter Nguyen (Mr.)Front Office Manager

Response from Property: Dear Valued customer, Thank you for staying with us at Le Chanvre and for your kind words about our staff and breakfast. We're glad you enjoyed the hospitality, though we regret that the room size and hallway noise didn’t fully meet your expectations. Our cozy spaces reflect the charm of Hanoi’s Old Quarter, but your feedback on noise is invaluable, and we’re exploring solutions for a quieter experience.We hope to welcome you again soon!Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager