Hampton by Hilton Hangzhou Binjiang

Hampton by Hilton Hangzhou Binjiang Reviews

Hampton by Hilton Hangzhou Binjiang

No.599 Binfen Street, Binjiang District, Hangzhou, Zhejiang, ChinaSee Hotel Details
Hampton by Hilton Hangzhou Binjiang
Hampton by Hilton Hangzhou BinjiangHampton by Hilton Hangzhou BinjiangHampton by Hilton Hangzhou Binjiang
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1 night

Guest Reviews

9.5/10
Outstanding
4033 review
Verified reviews
Location9.4
Amenities9.4
Service9.4
Cleanliness9.6
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All reviews(4033)
Positive reviews(3978)
Reviews with photos/video(658)
Delicious breakfast(447)
Friendly front desk staff(369)
Easy to get around(298)
Close to metro(157)
Perfect for business trips(122)
Tasty restaurant(20)
Delicious buffet(19)
Good views(16)
Negative reviews(55)
Sierra
Cozy Double Room
Stayed in Apr 2024
Solo traveler
1 review
9.0/10
Great
Posted on May 24, 2024
Front counter service was alright. They were happy to assist to order on behalf when I needed help with food delivery since the app didn’t work on my phone without a China number. Shower stall smelled of dampness and mildew. Housekeeping lady insisted on cleaning my room everyday, even though my DND sign was on. Still, she did a good job and was friendly all the time so kudos to Ms 秋。The room I was given was opposite a busy crossroads and I couldn’t really rest well on some days with the constant car horns going off (the drivers in Hangzhou are an impatient bunch so the horns were plenty). Even so, the bed was extremely comfy and the room was decent. Towels were clean. Was there for a 2-day concert and it was a straight line 20-min walk to the Olympic Arena.
Response from Property: Dear friend, seeing your praise, Xiaopeng feels full of motivation today! We will work hard to do better so that you can feel like home every time you come and have new surprises. If possible, I hope you can give us a full five-star review. At the same time, you can still choose Hilton Garden Inn next time you stay~ Love you, Xiaopeng
Beng0913
Preferred Double Bed Room (Comfy Mattress + Ergonomic Chair)
Stayed in Sep 2024
Business traveler
1 review
2.0/10
Posted on Nov 5, 2024
The corridor smells smoke cigarette!! One of the staff is rude! The room divider is not sound proof!!
Response from Property: Dear Guest,Thank you for your feedback. We apologize for the issues you encountered, including the cigarette smell, the rude staff, and the lack of soundproofing. We will address these concerns immediately to improve our services. We hope to have the opportunity to welcome you back in the future.Best regards,[Hangzhou Binjiang Hampton by Hilton]
Guest User
Preferred Double Bed Room (Comfy Mattress + Ergonomic Chair)
Stayed in Mar 2025
Business traveler
3 review
10/10
Outstanding
Posted on Apr 20, 2025
Excellent hotel , worth staying here
Response from Property: 這世上的樹葉有千萬片，這世上的酒店有千萬家，偏偏您選擇了我們，選擇了杭州濱江希爾頓歡朋酒店，一定是特別的緣分。歡小朋感恩於此，感恩遇見，感恩在您的回憶裏留下美好，也感恩您的鼓勵，期待着再一次的緣分——期待着的歡小朋
Guest User
Huanpeng Suite (Automatic Curtains + Smart Toilet + Large Bathtub)
Stayed in Apr 2024
Family
1 review
9.5/10
Amazing
Posted on May 29, 2024
Convenient location, with subway stop just minutes from the hotel. Drive from the airport was only 20minutes without traffic. Room was clean and modern. Housekeeping was very efficient.
Response from Property: 親愛的朋友，看到您的讚美，小朋感覺今天也是動力滿滿的！我們會努力做得更好讓您每次來都有回家的感覺同時還有不一樣的新驚喜。如果可以的話，希望您可以給我們全五星的點評喲，同時您下次入住依然可以選擇希爾頓歡朋哦~愛你的歡小朋
Han
Cozy Double Room
Stayed in Aug 2023
Business traveler
1 review
8.0/10
Very Good
Posted on Sep 25, 2023
I give full mark on the service because the front desk allow us to check in early. Location is good, the Asia Game stadium and riverside walk is within walking distance. Going around town and tourist spots like west lake is within 30min by DiDi. Only dissatisfaction I got with this hotel is the gym. I understand not every hotel gym come with weight machines, but can you at least make sure the dumb bells set is a complete with full range of weight, not just 4, 10, 14, 18, 22kg.
Response from Property: Thank you very much for taking the time out of your busy schedule to give us feedback. I'm sorry for the bad check-in experience you had. I will provide feedback to the relevant departments regarding the situation you have reported to evaluate whether procurement is necessary. Thank you for your affirmation of our service, and we will continue to work hard. Looking forward to your coming again, give us a chance to show off~- Cute and adorable Huan Xiaopeng
arcin
Deluxe Room (2 Beds)
Stayed in May 2023
Business traveler
10 review
10/10
Outstanding
Posted on Jun 23, 2023
Amazing hotel to go with my family !!! The robot and staffs are so helpful to help us with the takeaway! They helped us in ordering food , taxi and delivering our stuffs ! Really recommend
Response from Property: Thank you very much for taking the time out of your busy schedule to give us feedback. Serving you well is our greatest honor, and what is even more enjoyable is that during your journey, we can bring you warmth and hope to spend more happy times with you. Looking forward to your coming again, give us a chance to show off~- Cute and adorable Huan Xiaopeng
MATINDA
Deluxe Business Twin Room (Comfy Mattress + Ergonomic Chair)
Stayed in Nov 2024
Business traveler
6 review
10/10
Outstanding
Posted on Dec 7, 2024
Clean and amazing
Response from Property: 非常感謝客官的用心點評哦！我們希爾頓歡朋一向色彩明亮歡快~床品採用的具有床墊業“法拉利”之稱的美國舒達雙專利床墊哦，以及140多年歷史的高端衞浴品牌“科勒”的衞浴設施、美國高端護膚品Peter Thomas Roth的洗漱用品呢！很高興與你相遇在杭州濱江希爾頓歡朋酒店，你的滿意是我們前進的動力，願為您在杭州的每一次旅行留下寶貴的記憶，我們在這裏等你“回家”－－－－始終如一的歡小朋
TimLim
Cozy Double Room
Stayed in Aug 2023
Business traveler
23 review
10/10
Outstanding
Posted on Sep 23, 2023
Very pleasant stay. Clean and convenient. Will return next time.
Response from Property: Thank you very much for taking the time out of your busy schedule to give us feedback. Serving you well is our greatest honor, and what is even more enjoyable is that during your journey, we can bring you warmth and hope to spend more happy times with you. Looking forward to your coming again, give us a chance to show off~- Cute and adorable Huan Xiaopeng
Matteo P
Cozy Double Room
Stayed in Sep 2023
Business traveler
3 review
7.0/10
Posted on Oct 16, 2023
Very gentle staff and room well cleaned
Response from Property: Dear friend, seeing your praise, I feel that today is also full of motivation! We will strive to do better so that every time you come, you feel like you're coming home, and there are also different new surprises. If possible, we hope you can give us a full five-star review, and at the same time, you can still choose Hilton Huanpeng for your next stay~Love you Huanxiaopeng
Rohit Verma
Cozy Double Room
Stayed in May 2023
Business traveler
5 review
7.5/10
Posted on Jun 18, 2023
Good hotel to stay for business. Overall good staff helpful.
Response from Property: 親愛的朋友，看到您的讚美，小朋感覺今天也是動力滿滿的！我們會努力做得更好讓您每次來都有回家的感覺同時還有不一樣的新驚喜。如果可以的話，希望您可以給我們全五星的點評喲，同時您下次入住依然可以選擇希爾頓歡朋哦~愛你的歡小朋
Usman
Cozy Double Room
Stayed in Jul 2022
Business traveler
6 review
8.0/10
Very Good
Posted on Aug 30, 2022
It was a nice seat with a nice breakfast…
Response from Property: 親愛的朋友，看到您的讚美，小朋感覺今天也是動力滿滿的！我們會努力做得更好讓您每次來都有回家的感覺同時還有不一樣的新驚喜。如果可以的話，希望您可以給我們全五星的點評喲，同時您下次入住依然可以選擇希爾頓歡朋哦~愛你的歡小朋
Guest User
Cozy Double Room
Stayed in Feb 2023
Business traveler
5 review
10/10
Outstanding
Posted on Mar 4, 2023
Second time staying and still awesome!
Response from Property: 滿意！就是歡小朋的宗旨，就像喜歡你歡小朋就會待在你的身邊一樣，瞭解你的所有習慣並且會遷就你，這樣的話你既有微笑，我們又有相遇，還有明天見面的重逢，下次還有再見並且還有交集，但是我們沒有彷徨，沒有終止，針對您提出的建議，我們會加倍努力完善，相信一切都是美好的－－－－-願你永遠都是美好的歡小 朋
YASSER
Cozy Double Room
Stayed in Jul 2022
Couple
11 review
9.0/10
Great
Posted on Aug 23, 2022
Great location, clean and spacious room. Breakfast was ok.
Response from Property: 這世上的樹葉有千萬片，這世上的酒店有千萬家，偏偏您選擇了我們，選擇了杭州濱江希爾頓歡朋酒店，一定是特別的緣分。歡小朋感恩於此，感恩遇見，感恩在您的回憶裏留下美好，也感恩您的鼓勵，期待着再一次的緣分——期待着的歡小朋
Xinpusen
Preferred Double Bed Room (Comfy Mattress + Ergonomic Chair)
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 24, 2025
This time we came to Hangzhou for the Mayday concert, and we specially booked the Hilton Garden Inn, which is close to Hangzhou Olympic Sports Center. It only takes one subway stop to Hangzhou Olympic Sports Center, and it is about 300 meters walk from the subway. It is very convenient. When checking in, the front desk "Xiao Gao" saw that we brought children with us, and took the initiative to upgrade us to a business king room with a sofa bed for the children to sleep. Thank you very much. Soon after we checked in, Aunt Cao came to make the sofa bed. The service was very efficient and enthusiastic, and the room was comfortable, clean and hygienic. I will choose this hotel again next time I come to watch a concert!
Original TextTranslated by Google
Response from Property: There are tens of millions of leaves in this world, and tens of millions of hotels in this world, but you chose us, the Hampton by Hilton Hangzhou Binjiang. It must be a special fate. I am grateful for this, grateful for meeting you, grateful for leaving beautiful memories in your memory, and grateful for your encouragement. I look forward to meeting you again - I am looking forward to meeting you again
xianmi81
Preferred Twin Room (Comfy Mattress + Ergonomic Chair)
Stayed in Apr 2025
Family
7 review
10/10
Outstanding
Posted on May 5, 2025
I am very satisfied with Hilton's service. Every aspect is very thoughtful. The restaurant manager is very attentive. There were a lot of people dining during the May Day holiday, but the arrangements were still in order. Aunt Cao, the room service, was responsive. The hotel environment is superb. The tables and chairs are all designed with rounded corners. Children's toiletries are given upon check-in. Hilton is the best choice for traveling with children.
Original TextTranslated by Google
6/7
Response from Property: There are tens of millions of leaves in this world, and tens of millions of hotels in this world, but you chose us, the Hampton by Hilton Hangzhou Binjiang. It must be a special fate. I am grateful for this, grateful for meeting you, grateful for leaving beautiful memories in your memory, and grateful for your encouragement. I look forward to meeting you again - I am looking forward to meeting you again