Crowne Plaza HANGZHOU SCIENCE CITY

Crowne Plaza HANGZHOU SCIENCE CITY Reviews

Crowne Plaza HANGZHOU SCIENCE CITY

Chuangjing Road and Yuhangtang Road intersection, No. 5 Building AUX Future City, Yuhang District, Yuhang District, Hangzhou, Zhejiang, 310000, ChinaView Hotel Details
Crowne Plaza HANGZHOU SCIENCE CITY
Crowne Plaza HANGZHOU SCIENCE CITYCrowne Plaza HANGZHOU SCIENCE CITYCrowne Plaza HANGZHOU SCIENCE CITY
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Crowne Plaza HANGZHOU SCIENCE CITY Guest Reviews

4.8/5
Excellent
1610 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(1610)
Positive reviews(1593)
Reviews with photos/video(250)
Friendly front desk staff(294)
Delicious breakfast(179)
Convenient for shopping(92)
Close to metro(85)
Perfect for business trips(53)
Great swimming pool(19)
Excellent afternoon tea(11)
Good views(9)
Negative reviews(17)
Curlygirl_travels
Superior Double Room
Stayed in May 2024
Solo travelers
7 review
4.7/5
Amazing
Posted on Jun 11, 2024
I live nearby and stayed at the hotel about 2 years ago. I wanted a little staycation again, and I’m glad to say that it’s still a great place to stay at. The hotel is clean and tidy, bed comfortable. The service staff and front desk are absolutely helpful and accommodating.They always have a smile and are willing to help. I ordered room service, the food was good and the order took only 30 minutes. Breakfast was delicious , but the variety of pastries were limited this time. However I enjoyed everything and ate every bit of breakfast, the breakfast hosts were lovely and made a yummy hot latte. Something to note, is that the pool is managed by a 3rd party so they do have swimming lessons in the evening. I still enjoyed myself at the pool and look to join the swim classes soon. For foreigners looking for western food, you can find Commune/ meToo cafe ( hauxia) / wagas etc. around the area, it’s a nice place to walk around.
6/10
Response from Property: Dear guest,thank you for choosong Crowne Plaza Hangzhou Science City,it's our great honour to have your stay here.Looking forward to see you next time.
Mark Cameron
Superior Room (2 Beds)
Stayed in Mar 2024
Family
5 review
3.5/5
Posted on Apr 28, 2024
Unable to use pool or gym as classes were taking place. As the fitness area is managed by a third party, potential guests should be informed in advance of times they are unable to use facilities. Personally, I would have booked a nearby hotel. Breakfast was good, however some food was not fresh.
Response from Property: Dear E432657****,thank you for choosen our hotel,it was our great honour to have your stay here.As you metioned ,our fitness center is managed by third party and opening to all the in house guests.The opening time for gym is all day,for swiming pool is from7:00-22:30 every day,we are so sorry to the inconvenice we may caused. Thank you for your recognition for our breakfast ,looking forward to see you next time.
Guest User
Deluxe Double Room
Stayed in Feb 2024
Family
23 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Good option for few nights, helpful staff and good breakfast with western options.
Response from Property: Dear E266384****,warm greeting from Crowne Plaza Hangzhou Science City.We are so glad to have your stay and looking forward to see you next time~
Anton
Superior Double Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 24, 2024
Great hotel, would be happy to come again! Location was perfect and rooms were super clean.
Response from Property: 尊敬的_TSUS6703ycj****,感謝您選擇下榻杭州奧克斯中心皇冠假日酒店。酒店坐擁大型商業綜合體,商務辦公和休閑購物輕鬆可及,臨近萬達廣場、歐美金融城等地,酒店與杭州西站直線距離僅2.3公里。我們一直於為客人提供最優質的服務,能夠讓您滿意是我們的榮幸!再次感謝您!期待您的再次到來。
Anonymous User
Superior Double Room
Stayed in Oct 2022
Solo travelers
4 review
5.0/5
Outstanding
Posted on Dec 4, 2022
Awesome hotel, wonderful experience The receptionist was great and could speak English
Response from Property: Dear guest, thank you for your stay, wish you have a great day.
Rox
Superior Double Room
Stayed in May 2022
Family
8 review
4.7/5
Amazing
Posted on Jul 1, 2022
One of the best hotels we have stayed at! Such great service and the best pool we have been in for a long time. Great comfy beds and bathtub! They spoke to us so nicely and made us feel special as it was my husbands birthday they gave him a cake and gift and even gave our baby a gift too. Really good breakfast variety too
Response from Property: Welcome to Crowne Plaza Hangzhou Science City! Thank you so much for your comments. We are so happy that you & your family had such a enjoyable stay with us. It's our pleasure to offer a comfortable stay. Our chefs are so happy that you like our breakfast. Thank you again for staying with us and hope you visit our hotel again in the near future!
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The hotel has an elegant environment and convenient location. There are shopping malls and subway stations nearby. The room facilities are complete and clean. Bella and Dio at the front desk are warm and thoughtful. Check-in and check-out are very smooth. It was a very good stay experience! I will choose Holiday Inn next time🏨
Original TextTranslated by Google
Response from Property: 尊敬的218807****,感謝您選擇下榻杭州奧克斯中心皇冠假日酒店。感謝您對酒店各方面的認可,酒店坐擁大型商業綜合體,商務辦公和休閑購物輕鬆可及,臨近萬達廣場、歐美金融城等地,酒店與杭州西站直線距離僅2.3公里。我們一直於為客人提供最優質的服務,能夠讓您滿意是我們的榮幸!再次感謝您!期待您的再次到來。
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The hotel is in a great location, with subway stations and shopping malls nearby. Entering the hotel lobby will give you a bright eye, the environment is elegant, and it looks spotless. This is my first impression. The hotel rooms are high-end and upscale, with complete facilities and equipment. The front desk staff Akida and Lily are enthusiastic and professional. I highly recommend this hotel! !
Original TextTranslated by Google
Response from Property: 尊敬的M477910****,感謝您選擇下榻杭州奧克斯中心皇冠假日酒店。感謝您對酒店各方面的認可,非常感謝您對我們員工和客房的滿意。我們一直致力於為每位客人提供優質的服務和舒適的住宿體驗。我們是洲際集團旗下的皇冠假日品牌,更是五星級商旅品牌,我們日常會對員工進行專業的服務培訓,我們房間內的整個設計風格以及設備更是為商旅客人提供最舒適的環境,您的反饋對我們來説非常重要,我們將會把您的讚揚傳達給我們的員工團隊,以激勵他們繼續提供出色的服務。期待您的再次到來。
Guest User
Superior Double Room
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 21, 2024
This hotel is undoubtedly one of the best choices I have stayed in recently. From the moment I stepped into the hotel lobby, I was deeply attracted by its elegant atmosphere and warm service. Cherry, the front desk staff, was polite and professional. She provided me with a detailed check-in guide and surrounding recommendations, which made me feel at home. Bella's service was warm and thoughtful, and very detailed. The design of the room is modern and warm, and the spacious space and comfortable bed allowed me to get a good rest. It is particularly worth mentioning that the facilities in the room are all available, from high-quality toiletries to convenient charging equipment. Every detail reflects the hotel's care and thoughtfulness. The hotel's restaurant is also impressive. Whether it is a hearty breakfast or an exquisite dinner, every dish is carefully prepared, with a unique taste and balanced nutrition. The environment of the restaurant is also very elegant, which is a great place to enjoy food and relax. In addition, the hotel also provides a wealth of leisure and entertainment facilities, such as a gym, swimming pool, etc., so that I can fully relax and exercise after a busy schedule. The surrounding environment is quiet and safe, allowing me to enjoy this wonderful journey with peace of mind. In short, this hotel has won my high praise for its excellent service, comfortable accommodation and rich facilities. Whether it is a business trip or a leisure vacation, it is a recommended choice.
Original TextTranslated by Google
Response from Property: 尊敬的M509217****,感謝您選擇下榻杭州奧克斯中心皇冠假日酒店。感謝您對酒店各方面的認可,非常感謝您對我們員工和客房的滿意。我們一直致力於為每位客人提供優質的服務和舒適的住宿體驗。我們是洲際集團旗下的皇冠假日品牌,更是五星級商旅品牌,我們日常會對員工進行專業的服務培訓,我們房間內的整個設計風格以及設備更是為商旅客人提供最舒適的環境,您的反饋對我們來説非常重要,我們將會把您的讚揚傳達給我們的員工團隊,以激勵他們繼續提供出色的服務。期待您的再次到來。
Qingyu1993
Modern Business Room (Double Bed)
Stayed in Nov 2024
Couples
10 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Minibar upon check-in: Drinks and snacks Hygiene: Very good Facilities: Not many people in the swimming pool and gym, very comfortable Facilities: The lounge bar on the 5th floor is also very good, the variety and taste of cocktails are good, and it is also very quiet. There are also many types of breakfast, and the appearance and taste of the desserts here are very good. Service: The front desk, restaurant and pool service staff are very warm and friendly, especially Dio and Bella
Original TextTranslated by Google
Response from Property: 尊敬的擎宇1993,感謝您選擇下榻杭州奧克斯中心皇冠假日酒店。感謝您對酒店各方面的認可,非常感謝您對我們員工和客房的滿意。我們一直致力於為每位客人提供優質的服務和舒適的住宿體驗。您的反饋對我們來説非常重要,我們將會把您的讚揚傳達給我們的員工團隊,以激勵他們繼續提供出色的服務。期待您的再次到來。
Guest User
Superior Double Room
Stayed in Nov 2024
Couples
12 review
5.0/5
Outstanding
Posted on Dec 20, 2024
I came to Hangzhou during the maple leaf season and stayed at Crowne Plaza. It was still as comfortable as before. The room was big, and there was a lot of Chinese food for breakfast. Moreover, Selena and her colleagues Akida and Ella were very patient and helped me a lot every time.
Original TextTranslated by Google
Response from Property: 尊敬的_M1380170****,感謝您選擇下榻杭州奧克斯中心皇冠假日酒店。感謝您對酒店各方面的認可,非常感謝您對我們員工和客房的滿意。我們一直致力於為每位客人提供優質的服務和舒適的住宿體驗。我們是洲際集團旗下的皇冠假日品牌,更是五星級商旅品牌,我們日常會對員工進行專業的服務培訓,我們房間內的整個設計風格以及設備更是為商旅客人提供最舒適的環境,您的反饋對我們來説非常重要,我們將會把您的讚揚傳達給我們的員工團隊,以激勵他們繼續提供出色的服務。期待您的再次到來。
Taonansongxianggong
Superior Double Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 17, 2024
This is a very cost-effective hotel. The hotel is located in the Oaks Building in Yuhang District. The hotel staff are very professional. What impressed me most was the front desk staff Cherry and Bella. The service was very considerate and smiling throughout the whole process, which made people feel very good. The room was clean and tidy, the facilities were complete, the bed was comfortable, and the staff was warm and thoughtful. If I have the opportunity to be in Yuhang, I will still choose this hotel.
Original TextTranslated by Google
Response from Property: 尊敬的洮南宋襄公,感謝您選擇下榻杭州奧克斯中心皇冠假日酒店。感謝您對酒店各方面的認可,非常感謝您對我們員工和客房的滿意。我們一直致力於為每位客人提供優質的服務和舒適的住宿體驗。我們是洲際集團旗下的皇冠假日品牌,更是五星級商旅品牌,我們日常會對員工進行專業的服務培訓,我們房間內的整個設計風格以及設備更是為商旅客人提供最舒適的環境,您的反饋對我們來説非常重要,我們將會把您的讚揚傳達給我們的員工團隊,以激勵他們繼續提供出色的服務。期待您的再次到來。
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 4, 2024
The hotel has a strong Christmas atmosphere, and there is a big Christmas tree in the lobby on the first floor! It is also convenient to travel, very close to the subway station. The front desk service is very enthusiastic, Akida and Lily are very professional and friendly, and I spent a wonderful time here.
Original TextTranslated by Google
Response from Property: 尊敬的M53640****,感謝您選擇下榻杭州奧克斯中心皇冠假日酒店。感謝您對酒店各方面的認可,非常感謝您對我們員工和客房的滿意。我們一直致力於為每位客人提供優質的服務和舒適的住宿體驗。我們是洲際集團旗下的皇冠假日品牌,更是五星級商旅品牌,我們日常會對員工進行專業的服務培訓,我們房間內的整個設計風格以及設備更是為商旅客人提供最舒適的環境,您的反饋對我們來説非常重要,我們將會把您的讚揚傳達給我們的員工團隊,以激勵他們繼續提供出色的服務。期待您的再次到來。
Jiaotangxingbingle510
Superior Double Room
Stayed in Oct 2024
Family
41 review
5.0/5
Outstanding
Posted on Nov 27, 2024
I didn't pay much attention to brands like Crown, Marriott and Sheraton, but I didn't expect to like the hotel so much when I came here for business. The room was very nice and luxurious, the things used were very good, the quality of breakfast was quite good, everything was delicious, and the cheese variety was very complete. Bella, the rich lady at the front desk, was very nice, beautiful and kind, and I felt more joyful because of her.
Original TextTranslated by Google
Response from Property: 尊敬的焦糖星冰樂510,感謝您選擇下榻杭州奧克斯中心皇冠假日酒店。感謝您對酒店各方面的認可,非常感謝您對我們員工和客房的滿意。我們一直致力於為每位客人提供優質的服務和舒適的住宿體驗。我們是洲際集團旗下的皇冠假日品牌,更是五星級商旅品牌,我們日常會對員工進行專業的服務培訓,我們房間內的整個設計風格以及設備更是為商旅客人提供最舒適的環境,您的反饋對我們來説非常重要,我們將會把您的讚揚傳達給我們的員工團隊,以激勵他們繼續提供出色的服務。期待您的再次到來。
Xiangyaoxingfudeniu
1 King 1 Bedroom and Living Areas NS
Stayed in Sep 2024
Family
21 review
4.2/5
Very Good
Posted on Oct 4, 2024
The second stop of the National Day holiday~ I wanted to go to Yu Niao Ji~ Hangzhou National Library of Editions~ Liangzhu Museum~ Xixi Wetland Park~ So I chose to stay in Cangqian District~ Then I saw this highly rated InterContinental hotel (to be honest, I didn't fancy it, but it was the only one I could choose in that area, and the score was so high, so I was curious), so I chose this one~ I was not disappointed~ But there are also areas for improvement~ Let's talk about it~ Here I would like to thank Sun Yuwei, a girl born after 1995~ A very responsible girl~ Very passionate about work and life~ Room view: There is no view~ I stayed in 1622~ The room is a suite~ The layout is very strange, but after staying for four days, I found that I was used to it~ The hygiene is basically OK, except that there is garbage in the seam of the sofa~ They also came to deal with it in time~ The facilities are pretty good, their TV There is a video-on-demand service, which is free to watch, which saves us some trouble~ The children are having a great time watching~ Swimming pool: It is outsourced, and the disinfectant smell is strong~ So if the guests living on the 6th floor mind, just note to avoid the 6th floor when booking the room~ Location and transportation: The attractions are very convenient~ It takes 20 minutes to drive~ Breakfast: I personally think it is still very average~ There are many varieties~ But the taste is remarkable~ When there are many people, the freshly squeezed juice has become compound juice~ The yogurt has become Mengniu yogurt~ Then basically there is a notice at the door that you cannot wear disposable slippers to enter~ But I found that no one stopped it~ The notice at the door is just for decoration~ It’s better not to put it, "You can’t put it in, but don’t care, if something happens, it’s the customer’s own problem." Overall, my stay was good~ The hotel was also very attentive~ In order to welcome parent-child families for the National Day, they specially set up an unprofessional children's playground (and they had to sign a waiver agreement), but from what I observed, after signing, there was no staff to supervise~ (Here I still want to remind you not to think that it's none of my business after signing)~ Then when checking in, there were handmade gifts for the children~ The hotel's supplies and water are still very low~ By the way, the executive lounge here is just for decoration (it is not open due to cost reasons, but I think it should be open when there are a lot of people)~ The service is still very good~ By the way, I have to mention the Chinese restaurant here: dine-in discounts~ The minimum consumption for the private room is 1,500~ InterContinental members get a 10% discount~ Because the hotel does not have an executive lounge, it will give a cash voucher of 90 yuan (deductible)~
Original TextTranslated by Google
6/19
Response from Property: 尊敬的賓客,感謝您選擇下榻杭州奧克斯中心皇冠假日酒店。非常感謝您的用心點評及美圖分享,很榮幸在國慶假期能夠迎來您與家人的入住並得到您的認可。酒店假期提供前往西溪濕地、良渚博物館、版本館的免費班車,希望能夠為您的出遊提供便利。感謝您對酒店早餐、小童樂園、送房水果的建議,我們會引起重視並進行相應調整,您的金玉良言都是我們前進的動力。期待您與家人的再次到來,我們會努力做到更好,為您帶來完美假期~