Canopy by Hilton Hangzhou West Lake Reviews

The room is super good! Clean! Neat! Design suit our liking. Sadly, we only had 1 night there. We wished that we could have stayed longer. Highly recommended!

We had a wonderful stay @ canopy, staff very helpful and friendly, they are eager to extend their service, Aesthetically very modern and appealing decor. Breakfast has plenty of choices, would love to stay here again！很棒的酒店，推荐！ Submit canopy Canopy by Hilton Hangzhou West

The service staff is so friendly and helpful throughout our stay here. Room was clean and staff was courteous as well. Definitely recommend this to all to try if you’re visiting Hangzhou!

Service and attitude were generally good. Staff is quite young and a bit raw in terms of service delivery but appeared motivated. Reception check-in is generally aloof and distant. Facilities new and clean. Food and bar menu very limited. My only unpleasant experience, bartender at the lobby bar, was quite rude and even borders on condescending when we were ordering our complimentary cocktails on our first night. First time experiencing such poor service and was really shocked. It is very short when measured by any bartendering standards, china or internationally. IMHO, the weakest link in its service staff. Attitude only improved when we ordered additional non complimentary cocktails. The concierge and restaurant manager were excellent and very helpful, performed admirably in terms of service and customer interaction. Detected smoke odour around lift lobby vicinity in wee hours of morning on first night, but it may be an isolated incident.

Good and convenient

Very good, the hotel is clean, furnitures are modern and new, surroundings are queiet, walking distance to hubinyintai

The room is big and functional. All the staff are very friendly and helpful, desk staff even helped us to resolve some local online purchase issues. Daily free drinks and cocktails make us enjoy hanging out at their lounge. Never been to such a lively hotel before, love the vibe 😄

This is an unexpected experience. We were all in for a very pleasant treat when we checked in. The room is clean, spacious, and could comfortably accommodate 2+2. We regretted not extending our stay.

nice view

The room and amenities are okay. We stayed for three nights. Biggest disappointment was that the hotel turned off air-conditioning on the first two days. The room temperature was about 26c. We were given a fan after we told main reception about it. The fan was no help and we suffered sweaty and sleepless nights. Air-conditioning mysteriously returned on the third day. Perhaps other hotel guests also complained about it.

The hotel is great with complementary cocktail, photo shoot and hotel service. On the 2nd day took the hotel inhouse half day tour service + Hangzhou East Railway Station drop-off. The driver did not drop me at the Departure Hall, and drop me at Basement Carpark which was horrible (with pre-school girl sleeping and luggages). Before I left the hotel at 12pm, I spoken with the hotel staff was this half day tour + Hangzhou East Railway Station and photo shoot recommended by Canopy Hotel. And the answer is Yes and by hotel 3rd Party service. Please do not recommended the Half day Tour and Railway station drop-off to Hilton customers.

Check in waa smooth. One of our family member arrived early and Amos was able to give him an early check in. He was helpful and efficiently answered our queries. Joey and Miss She helped us with our travel arrangements. They immediately contacted us that we left our phone in the room during clean up We were impressed with their professional and prompt response. Rooms were clean and had most of the amenities. We stayed in 2 deluxe twin. Will definitely return to stay.

Great amenities , hotel is clean and excellent service . Walking distance to Westlake . Highly recommend

Nice and clean hotel. Lake view room is not worth it since you can hardly see the lake.