Orange Hotel (Hangzhou West Lake, Hefang Street)

Orange Hotel (Hangzhou West Lake, Hefang Street) Reviews

Orange Hotel (Hangzhou West Lake, Hefang Street)

No.128 Chengtou Lane, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Orange Hotel (Hangzhou West Lake, Hefang Street)
Orange Hotel (Hangzhou West Lake, Hefang Street)Orange Hotel (Hangzhou West Lake, Hefang Street)Orange Hotel (Hangzhou West Lake, Hefang Street)
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Orange Hotel (Hangzhou West Lake, Hefang Street) Guest Reviews

4.7/5
Outstanding
1255 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1255)
Positive reviews(1230)
Reviews with photos/video(194)
Convenient location(146)
Friendly front desk staff(137)
Quiet & comfortable(121)
Classy environment(92)
Easy to get around(90)
Delicious breakfast(66)
Close to metro(37)
Perfect for business trips(24)
Negative reviews(25)
Anonymous User
Deluxe Double Room
Stayed in Jan 2025
Couples
3 review
4.5/5
Great
Posted on Feb 26, 2025
Good size room for a comfortable stay. All day complimentary coffee and oranges were offered at the lobby. Good customer service. Walkable to the Hefang Street
Response from Property: 旅途中總有不期而遇的温暖~小桔希望一直給您帶來舒適而温暖的陪伴!
Joanne Ang7788
Double Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Nice location, room also clean and big..................
Response from Property: Thank you for your wonderful review! We're glad you enjoyed your stay with us.
!ind@
Deluxe Double Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 21, 2024
The services provided is good. The hotel is full with citrus smell, which is very relaxing. Hotel can help to keep parcels, which made our stay experience even greater. Staff are all very friendly. Highly recommended!!
Response from Property: There is a kind of encounter, without invitation, but with a tacit understanding. Your satisfied smile is our ultimate pursuit in our chance meeting, and we look forward to meeting again soon.
Craig
Double Room
Stayed in May 2024
Other
6 review
3.0/5
Posted on Jun 11, 2024
Everything is fair but comparing to other Orange hotels like Shanghai the standard here is low. Toilet can’t flush, drainage is smelly and the room is dusty.
Response from Property: We deeply regret to learn that your stay experience was not ideal. We have seen the issues you described regarding floor drains and room dust, and are taking action to resolve them. We are very sorry
B Liew
Business Queen Room
Stayed in Oct 2023
Family
3 review
3.5/5
Posted on Dec 24, 2023
A good standard hotel , we booked the Best room but it is still very standard room . Window see dirty exterior. Hope hotel can do more cleaning with curtains & windows too.
Response from Property: Thank you very much for your love. We are looking forward to your friends’ arrival! Thank you for your feedback. Regarding our shortcomings, we will strengthen management training and do our best. We hope to experience it again next time.
Alex10
Double Room
Stayed in Sep 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Nice location, nice front desk people, so helpful
Response from Property: 謝謝您對我們的評價,您的評價對我們莫大的幫助,小桔也會繼續努力,歡迎您的下次入住!
Guest User
Double Room
Stayed in Feb 2024
Couples
1 review
4.2/5
Very Good
Posted on Mar 10, 2024
The location is difficult to find and most of the local people does not know such hotel in the surrounding area. The breakfast is good.
Response from Property: Xiaoju is very pleased that our efforts have been recognized by you! Everything Xiaoju has done is worth it! With your support we will definitely get better and better! Looking forward to seeing you again! wish you a happy life!
Guest User
Tatami Double Room
Stayed in Nov 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Great location, near Jiangcheng station - and walking distance to Hefang district. The room and hotel facilities are more than what I had expected, very clean and available amenities, and definitely enjoyed the free-to-use laundromat! It's surrounded by many eateries, but during my stay I didn't get to try them. Service staffs are pleasant I will definitely choose here again
Response from Property: Happinessistousetheheartbeattocalculatethegood,andwewanttobringyouisthesatisfactionofthestayfeeling,thankyouforyourpraise,weareveryhappy,Iwishyouahappylife~
Guest User
Double Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 11, 2024
Clean and staff was very helpful :)
Response from Property: WeWe're glad to hear that our cleaning standards and staff's helpfulness.We strive to provide a clean and welcoming environment with attentive service. Your satisfaction is our top priority.
Sergio
Double Room
Stayed in Dec 2023
Couples
11 review
5.0/5
Outstanding
Posted on Feb 2, 2024
We liked our experience with the hotel. Highly recommend.
Response from Property: 每日,都期望你幸福吉祥,每時,都渴望你平安順利,每分,都期望你心想事成,每秒,都願你擁有我美好的祝福!希望你天天快樂!笑口常開!
Mark
Double Room
Stayed in Apr 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on May 11, 2024
Room is new and clean , staff friendly
Response from Property: Thank you for your liking.Welcome to come again next time~
Guest User
Double Room
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 6, 2024
Good hotel and nice location 😀
Response from Property: 不是擦肩而過,而是彼此擁抱,我緣分們踮起腳尖,將彼此的心貼的更近,小桔在這裏期待您的下次光臨哦~
Peter
Double Room
Stayed in Nov 2023
Family
11 review
4.2/5
Very Good
Posted on Dec 5, 2023
Nice cozy hotel. Good value for money.
Response from Property: 當我們在忙碌中對周遭習以為常,內心深處是否還有一個角落,留給夢想,留給自己?跟小桔君來個親密接觸吧,帶您在庸常生活中破繭,找到詩和遠方。。。。。。
Khanh
Business Queen Room
Stayed in Dec 2023
Couples
6 review
5.0/5
Outstanding
Posted on Jan 14, 2024
Very nice hotel, thanks.
Response from Property: 最美好的時光,遇見更好的你,時光不老,我們不散~小桔會一直陪伴着您!
Anonymous User
Guestroom - Double Occupancy
Stayed in May 2022
Business travelers
15 review
5.0/5
Outstanding
Posted on Jun 18, 2022
okkkkk
Response from Property: Hello, dear guest, the world is such a big place. I am very lucky to meet you. I will come back often in the future. I wish you a happy life.