Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.1
Service9.5
Cleanliness9.4
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All reviews(7296)
Positive reviews(7144)
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Well designed(245)
Convenient for shopping(190)
Well decorated(186)
Close to metro(80)
Has rooms for families(46)
Negative reviews(152)
Guest User
Theme Double Room
Stayed in Apr 2025
Solo travelers
5 review
8.5/10
Very Good
Posted on May 9, 2025
Beautiful aesthetically, really liked the big window front to the street too, one could really immerse in the hustle and bustle.
Response from Property: 非常感謝您選擇入住我們店並留下寶貴的點評!酒店以“西湖紅顏”為主題,打造的是民國主題文化,以民國才女林徽因的愛情故事為主線,更加增添了浪漫氣息!一樓有旗袍展示供客人免費體驗的哦!四周交通便利,附近奎元館、外婆家、綠茶、新白鹿餐廳等等都是杭州特色餐館呢!期待您的再次光臨!
Guest User
Theme Standard Twin Room
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 11, 2025
I had a great stay here! They upgraded my room for free, which was a pleasant surprise. The price was very reasonable, especially if you book early. A nice bonus was the free popcorn — such a fun little touch. Would definitely come back!
Response from Property: Stopping and walking is a kind of leisure, and looking around while walking is a kind of elegance. There is no perfect journey, only the right mood. Thank you for your warm and thoughtful comments, and I hope good luck will always be with you. We will definitely keep working hard and continuously improve ourselves. We will strive to provide the best service and be worthy of your trust. Looking forward to meeting you again and wish you success in your career and good mood every day!
Koko J
Theme Standard Twin Room
Stayed in Apr 2025
Family
17 review
10.0/10
Outstanding
Posted on May 13, 2025
Location is great. Staffs are so friendly and helpful. Thank you very much
Response from Property: 雲朵絢麗多彩,雨水清澈透明,風兒執着不息,月亮深情款款,思緒纏綿不斷,愛情永恆不變,星辰燦爛奪目,而您,令人難忘。我們提供多種房型選擇以及營養均衡、美味可口的自助早餐,期待您體驗獨一無二的入住氛圍。我們希望您看到的不僅僅是一家酒店,更是您心靈的避風港,期待您的再次光臨~
Tommyyy
Theme Standard Twin Room
Stayed in Feb 2025
Travel with friends
6 review
10.0/10
Outstanding
Posted on Mar 18, 2025
Very convenient location, can find everything we want just steps away. Friendly service staffs and also great breakfast varieties. Room is okay and fit with the price. Couldn’t ask for more with the package.
Response from Property: The clouds are gorgeous, the rain is transparent, the wind is persistent, the moon is affectionate, the thoughts are lingering, the love is eternal, the stars are brilliant, and you are unforgettable. We have a variety of room types and a nutritionally balanced, delicious buffet breakfast. We look forward to you feeling the unique atmosphere of your stay. We hope that you will see us not only as a hotel, but also as your quiet harbor. We look forward to seeing you again~
Guest User
Special Queen Room
Stayed in Mar 2025
Couples
5 review
10.0/10
Outstanding
Posted on Apr 13, 2025
Excellent customer service, great location and affordable pricing
Response from Property: 感謝您全五星的好評支持,愛與美好越分享越快樂,杭州是一座美麗的城市,杭州因西湖而美麗,五洋公館西湖店因您而美,一個滿意的評語,像冬日暖陽給予我們希望與動力,承載了我們對您不孜不倦的希望與期盼,未來希望您繼續關顧我們五洋公館,我們熱忱期待您的再次光臨。
0zizi89😍
Comfy Room (Double Bed)
Stayed in Nov 2024
Business travelers
26 review
9.5/10
Amazing
Posted on Dec 17, 2024
great stay .first time in 5th Floor ,evenit was short.stay ,overall is good .the staff is friendly i come here more then 6time it really convenient to go.west lake shopping and having meal
Response from Property: Thank you for staying at Wuyang Mansion (West Lake Store)! The hotel welcomes guests from all over the world with good location advantages, first-class facilities and equipment, intimate and meticulous high-quality services, and shares a noble experience. The surrounding attractions are full of stars. It is only 1 kilometer away from the "World Cultural Heritage" -- West Lake Scenic Area. Metro Line 1 around the hotel can go directly to the East Railway Station, the Railway City, the Passenger Center and the South Bus Station. The transportation is very convenient and it is the first choice for your business travel! The Mansion Sincerely Invites You To Wish You A Happy Life!
Sydney Rachelle
Special Queen Room
Stayed in Nov 2024
Solo travelers
8 review
9.0/10
Great
Posted on Dec 11, 2024
A fine hotel in a good location close to lots of things. The room, however, was absolutely freezing, and there was no way to stay warm. The shower could have been better in terms of nozzle and adjustability. Overall, it is very spacious and a good hotel if you're okay with the things described above.
Response from Property: Thank you for choosing Wuyang Mansion and giving us such a good evaluation. We are glad that you have left a good impression. We hope you can give us some valuable advice. We are looking forward to your next visit. Wish you all the best!
KHOR
Comfy Twin Room
Stayed in Nov 2024
Solo travelers
4 review
9.0/10
Great
Posted on Dec 8, 2024
Like the design and the feeling while staying in this hotel. No sewerage smell like many other hotels. Walking distance to many nearby attractions.
Response from Property: Dear guests: Thank you very much for your love for Wuyang Mansion (West Lake Branch). Your sincere sharing has made more customers and friends know us, understand us, and yearn to come to us, stop and relax, and add a unique memory to themselves. Our cheongsam is free to try on. The April Restaurant on the first floor not only has a buffet breakfast but also a short break in the afternoon. I hope you will continue to support and pay attention to us. I sincerely invite you to come again and wish you a happy life!
Guest User
Theme Double Room
Stayed in Mar 2025
Family
2 review
9.5/10
Amazing
Posted on Apr 12, 2025
Good to stay
Response from Property: 您的高度認可如一縷香風沁人心脾,讓我們欣喜不已,時光匆匆,日月冉冉,希望在您的旅途中,五洋關懷如影隨形,時時相伴,為您提供最優質的服務。酒店位於解放路與中山中路交匯處,距離杭州東站開車約 30 分鐘車程,距離城站火車站約 10幾分鐘車程,距離地鐵1號線定安路站約 700米,交非常便捷,距離西湖景區步行10分鐘。希望能和您成為老朋友,歡迎您常回家!
Fah227
Comfy Room (Double Bed)
Stayed in Mar 2025
Solo travelers
12 review
10.0/10
Outstanding
Posted on May 2, 2025
Very nice hotel. Was given a free upgrade . Staff are kind and extremely friendly. Even gave me a free bottle of water when I was leaving , as it was a hot day. Will definitely return again . Nice location and even nicer staff.
Response from Property: 一別之後,兩相歡喜,三生有幸,好評如斯!非常感謝您的好評,五洋公館的小夥伴們感動的稀里嘩啦的,我們相信生命中的每一次邂逅都殊為不易,希望每一位朋友來到五洋公館都能感受到鄰里般温暖及舒適。同時也期待與您的下次相遇,祝您工作順利、天天開心!
Bebiipola
Special Queen Room
Stayed in Mar 2025
Travel with friends
3 review
9.5/10
Amazing
Posted on Apr 18, 2025
really sweet hotel, great location: near west lake and subway line 1. staff are all very nice. i had a very pleasant stay with my mom, she was really happy😊
Response from Property: 尊敬的賓客,您的滿意才是我們最大的心願,感謝您給與我們的認可,我們一定會做到更好。聆聽這世界上最美妙的聲音,是微風吹落露珠的美好;欣賞一幅歲月刻出的圖畫,是朗月點綴星空的奇妙。送去美好的祝福,祝您幸福生活樂逍遙,歡迎隨時回家~~~
Guest User
Comfy Room (Double Bed)
Stayed in Mar 2025
Solo travelers
3 review
10.0/10
Outstanding
Posted on Apr 17, 2025
The quality of the workers and the hotel itself is much higher than any American hotels I have stayed in for the same price range. I’m very impressed and grateful to have been able to stay here. The location is great as well ☺️
Response from Property: 感謝您全五星的好評支持,愛與美好越分享越快樂,杭州是一座美麗的城市,杭州因西湖而美麗,五洋公館西湖店因您而美,一個滿意的評語,像冬日暖陽給予我們希望與動力,承載了我們對您不孜不倦的希望與期盼,未來希望您繼續關顧我們五洋公館,我們熱忱期待您的再次光臨。
Guest User
Business Suite
Stayed in Mar 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Apr 5, 2025
The room was very spacious and the staff was very friendly. The check-in process was very smooth and they have a very strategic location.
Response from Property: 感謝您入住五洋公館(西湖店)!酒店以良好的區位優勢,配以一流的設施設備,貼心細緻的高品質服務迎接八方賓客,共享尊貴體驗。周邊景點星光璀璨,距“世界文化遺產”--西湖風景名勝區僅1公里,酒店周邊地鐵1號線可直達火車東站、火車城戰、客運中心、汽車南站,交通非常方便,是您商旅出行的首選哦!公館誠邀,祝您生活愉快!
KenKay
Comfy Room (Double Bed)
Stayed in Nov 2024
Family
5 review
8.0/10
Very Good
Posted on Feb 18, 2025
The staff is friendly, hotel is clean. But just the room light was a little dim, if there could be more light bulb then would be brighter.
Response from Property: 尊敬的顧客您好:我們酒店以林徽因為主線,民國風裝修為背景建造,具有濃郁的文化底藴,很多客人反映喜歡我們的風格,也很感謝您的認可,期待您的下次光臨!
Guest User
Theme Standard Twin Room
Stayed in Feb 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Mar 13, 2025
The location and service is really good. Highly recommend staying here
Response from Property: 非常感謝您對杭州五洋公館(西湖店)的支持和認可,很高興能帶給您一次愉快的入住體驗!欣喜於您的相知,感動於您的厚愛,此刻,我們不望俞伯牙鍾子期的高山流水,但求您我的相見盡歡。衷心希望您可以一直作為我們成長的見證者,讓我們有更多的機會為您服務。