Nostalgia S Hotel (Hubin Hefang Street，West Lake, Hangzhou) Reviews

Response from Property: [Through Hefang Street is the West Lake] Dear Time Guest, this is shu from the front desk. Welcome to Time Walk S Hotel Hangzhou Hefang Street Branch!We are absolutely thrilled to receive your wonderful feedback and are delighted to know that you had such a positive experience with us. Your kind words about the hotel's cleanliness, amenities, breakfast options, and overall stay mean the world to us. It's truly gratifying to hear that we've managed to exceed your expectations in so many ways.We are particularly pleased that you found our free laundry service convenient and appreciated the steamer in the room. The daily room cleaning and the comfortable bed are also important aspects that contribute to a pleasant stay, and we're glad to know that they met your standards. The fact that our location is both convenient and peaceful, despite being next to a busy street, is a testament to our efforts in providing a comfortable environment for our guests.We understand that the shopping street nearby added to the convenience and enjoyment of your stay, and we're happy to know that the internet connection in the room was satisfactory. Your satisfaction is our top priority, and we strive to ensure that every aspect of your stay is as enjoyable as possible.We sincerely apologize for the inconvenience you experienced with the charging station. We understand how frustrating it can be when things don't go as smoothly as planned. Your feedback is incredibly valuable to us, and we will take immediate action to address this issue. We will explore the possibility of adding or replacing the charging station with a more common one to make it easier for our guests to use and return. We will also work on updating the map to ensure that the locations are accurate and more user-friendly.Once again, thank you for taking the time to share your experience with us. Your suggestions will help us improve and enhance our services. We hope to welcome you back again soon and provide you with an even better experience. Have a wonderful day ahead!

Response from Property: 【近地鐵5號線、7號線】親愛的時光客人您好！我是酒店前台小舒，歡迎入住時光漫步S酒店杭州河坊街店！是的~咱們暑期期間有免費的棒冰在前台提供，一解咱們暑氣的困擾。咱們的旅行社正是為了方便像您這樣“想多逛一點又怕麻煩”的客人：龍井村、西溪濕地、千島湖一日遊，都能在前台“一站式”搞定，早上出發晚上回，行李繼續免費寄存，空手去玩最輕鬆！店地理位置優越，位於杭州上城區河坊街56號，緊靠地鐵5號線、7號線江城路站，去周邊的景點都是十分方便的。酒店早餐是早上7:00-10:00，特色牛肉麪和現磨豆漿不知道有沒有品嚐呀，每天早餐食材都是一天一購買喲，您吃的每一道菜呀，保證食材新鮮。滿意衹有起點，沒有終點，我們會用真心，誠心，用心，愛心期待您的下次光臨，祝您天天好心情！

Response from Property: 【Near Subway Lines 5 and 7】Dear Guest,This is Xiao Wang from the front desk. Warm welcome to Nostalgia S Hotel Hangzhou West Lake Yintai Hefang Street Branch, near Subway Lines 5 and 7! We deeply apologize for not delivering a perfect stay experience. For the air conditioner, please set it to cooling mode, adjust the fan speed to maximum, and turn off vertical/horizontal swing—this will make the room much cooler. We’ve also arranged for engineers to inspect all room air conditioners to ensure they provide optimal coolness upon every guest’s arrival.Regarding the shower curtain you mentioned, rest assured that when it’s drawn, the outside cannot see through it. For your next visit, we recommend booking our "Tea-Appreciation Landscape King Room"—in this type, all shower rooms and bathrooms are not on the street side! Our front desk’s "Time Treasure Box" offers daily essentials like disposable masks, toilet seat covers, makeup remover wipes... and more. Time Walk has locations in Shanghai, Hangzhou, Beijing, Tianjin, Zhangjiakou, Chengdu, Kunming... Feel free to experience our other hotels too!Wishing you a happy day every day!

Response from Property: 【步行六分鐘可到達南宋御街】親愛的時光客人您好！我是酒店前台小劉，歡迎入住時光漫步S酒店杭州西湖銀泰河坊街店！針對於您説的小電充電寶不好退回的問題，歡迎您隨時告知我們，我們會第一時間幫您解決喲。酒店地理位置優越，位於上城區河坊街56號，離江城路站5號線、7號線衹有190米哦，去周邊的景點都是非常方便的。 酒店一樓有洗衣機、烘乾機、健身房、餐廳、書籍閲讀區、夜宵等，還有房間裏可以投屏的電視，解放雙手的小度智能助手，在為您在有需要的時候提供便捷。前台《時光百寶箱》內有一次性口罩、一次性馬桶墊、卸粧濕巾.....多種日常生活用品。我們酒店保證徹底的一客一消毒一客一更換房間用品，衞生打掃認真仔細，客房姐姐打掃房間完後，我們的客房主管還要再次查房無誤後才能售賣哦。滿意衹有起點，沒有終點，我們會用真心，誠心，用心，愛心期待您的下次光臨，祝您天天好心情！

Response from Property: 【One Metro Stop Away from West Lake】Dear guests, hello! This is Xiao Wang from the front desk. Welcome to Nostalgia S Hotel Hangzhou West Lake Yintai Hefang Street Branch! Our vision is to make every guest feel as warm as at home. On the first floor, you'll find a laundry room with washing machines and dryers, a gym, a restaurant, a reading area, and a late-night snack corner. In the rooms, we offer smart TVs with casting screen mirroring, a Xiaodu smart assistant to free your hands, and all the conveniences you need during your stay.The hotel also has a dedicated laundry room and gym. If you need laundry services, simply let us know your room number, and we will take care of washing, drying, and delivering your clothes to your room or the front desk～ We look forward to seeing you again and continuing to serve you!

Response from Property: 【10 minutes' walk from Hefang Street and Hu Xueyan's former residence】Dear Guest, hello, I am Xiao Wang at the front desk of the hotel, welcome to stay at Nostalgia S Hotel Hangzhou Hefang Street Store. The hotel is located at No. 56 Hefang Street, Shangcheng District, 534 meters away from Hefang Street, 1 km away from Wushan Square, 2.8 km away from Wulin Night Market, 1.6 km away from West Lake, 126 meters away from Jiangcheng Road Metro Station, 896 meters away from Railway Station, and 6.7 km away from Hangzhou East Railway Station. There are disposable masks, disposable toilet mats, and makeup remover wipes in the "Time Treasure Box" at the front desk..... A variety of free daily necessities that you can pick up if you need them. We look forward to seeing you again and wishing you a happy day.

Response from Property: Dear Time Guest, hello! I am Xiao Liu at the hotel front desk. Welcome to Time Walk S Hotel Hangzhou West Lake Yintai River Square Street Branch! The hotel is located at 56 Hefang Street, Shangcheng District, just 190 meters away from Jiangcheng Road Station on Line 5 and Line 7. It is very convenient to go to surrounding attractions. The hotel has a variety of room types, each with a different style. The rooms are equipped with walnut furniture memory pillows, Dream Lily series zero pressure mattresses and memory pillows, Xiaodu intelligent guest control, central hot water system, Lefen hair dryer, handheld hanging iron, towel heating rack, Bai Cao collection of toiletries, disposable face towels, convenient for hygiene. We also prepare multiple bottles of Jingtian mineral water, Wahaha AD calcium, Jianlibao, and various snacks for each room, all of which are free. On the first floor of the hotel, there are washing machines, dryers, gyms, restaurants, book reading areas, late night snacks, etc. There is also a screen mirroring TV in the room and a hands-free Xiaodu intelligent assistant, which provides convenience for you when you need it. We will continue to provide good quality and even better service as always. Thank you for your support and love! Looking forward to your next visit and wishing you a happy day!

Response from Property: [Near Metro Lines 5 & 7]A five-minute stroll from the hotel’s right front entrance brings you to Hefang Street, where you can savor authentic Hangzhou dishes and a dazzling array of street snacks. From there, wander on to the timeless Drum Tower and the Southern Song Imperial Street, or explore the nearby historic sites—all within 500 m—such as Deshou Palace, Hu Xueyan’s Former Residence, and the Wuliu Lane Historical Quarter.We uphold a strict “one guest, one disinfection” policy: all room amenities are sanitized and replaced after every stay. After our housekeepers finish, the floor supervisor conducts a second inspection to ensure everything is flawless before the room is released for sale.We will continue to deliver the same high standards and even better service to thank you for your support. We can’t wait to welcome you back and wish you joy in every single day!

Response from Property: [Free Snacks, Self-service Coffee]Dear guest , hello! I'm Xiao Wang from the front desk of the hotel. Welcome to Time Wander S Hotel Hangzhou Hefang Street Branch!Just as you mentioned, there are travel guides at the front desk, including a planned route for a three-day and two-night trip. The ticket prices for various scenic spots and the featured snacks in Hangzhou are all marked on it. You don't have to worry about stepping on "landmines" when going out to play or eat! If you want to dine at a featured restaurant nearby, our front desk staff will be happy to inform you about it.Inside the "Time Treasure Chest" at the front desk, there are disposable masks, disposable toilet seat covers, makeup remover wipes... and a variety of daily necessities. You can help yourself to them whenever you need them.We look forward to your next visit and wish you a happy day every day!

Response from Property: [Free snacks and buffet coffee] Hello, Dear Time Guest!Welcome to stay at Time Walk S Hotel Hangzhou West Lake Yintai River Street Inn. Thank you very much for your stay in our hotel and for your five points of praise! The hotel has a variety of room types, each in a different style, with walnut furniture, cotton fabrics of satin, Memory pillows, zero pressure mattresses, Lite smart guest control, central hot water system, LeFen hair dryer, handheld hanger, branded cleaning products, disposable face wipes, easy hygiene. We also have multiple bottles of Gini mineral water, Wahaha AD calcium, Guinness, And a variety of snacks, these are free and unlimited supply oh, service has always been our Time Walk brand since the opening of the implementation of one of the three concepts, we not only want to do a good service, we also have to do a speed, temperature, depth of service! Dali Spa, Dali All of our hotel front desk staff are trained in pre-service, Service awareness and attitude are all tested. We are committed to building the best serviced hotel in the hotel. We also have many value-added services, such as a variety of porridge prepared by hotel chefs after 9 p.m., free of charge. Eggs and little salty vegetables, etc. We have prepared free bread and milk before we leave for breakfast in the morning. The stream flows slowly and the sun is soft. We will continue the good quality and greater service we have always had. To thank you for your support and love! I look forward to welcoming you again and wish you a happy day.

Response from Property: 【Free Snacks & Self-Service Coffee】Dear guests, this is Xiao Wang from the front desk! Welcome to Nostalgia S Hotel Hangzhou Hefang Street Branch! Your recognition is our greatest motivation to keep moving forward! We strive not only to deliver excellent service but also to provide service with speed, warmth, and depth. All our front desk staff have undergone professional pre-job training and rigorous assessments on service awareness and attitude, as we are dedicated to creating the hotel with the best service standards.We offer many value-added services, such as:Free freshly slow-cooked congee and pickles prepared by our in-house chef from 21:00 to 23:00 every night.Complimentary bread and milk for quick breakfasts when you’re in a hurry in the morning.We look forward to welcoming you back soon and wish you a happy day every day!

Response from Property: 【Free Laundry and Drying Service】Dear guest , this is Xiao Wang from the front desk. Welcome to Timewalk S Hotel Hangzhou West Lake Yintai & Hefang Street Branch! The rooms are equipped with walnut furniture, Memory Foam pillows and zero - pressure mattresses from the Mlily series, a Xiaodu intelligent guest control system, a central hot water system, a Laseef hair dryer, a handheld steam iron, Herborist toiletries, a towel warmer, and disposable facial towels, which are convenient and hygienic.​All our front - desk staff have received professional pre - job service training, and our service awareness and attitude have been strictly assessed. We are always committed to creating the hotel with the best service. We hope that Timewalk Hotel will be the most unique one in your memories!

Response from Property: 【Free snacks and self-service coffee】Hello, dear guests! I am Xiao Liu at the hotel front desk. Welcome to Time Walk S Hotel Hangzhou West Lake Yintai Hefang Street Branch! Thank you very much for taking the time to rate our hotel. We are sorry that we could not give you a perfect stay. All our twin rooms face residential buildings, but we have two types of curtains. You can just pull up the gauze curtains in our room. Or you can give priority to our landscape king room next time you check in. Qinghefang is downstairs outside the window. Drinking tea on the small balcony at night and enjoying the beautiful view outside the window is a unique experience. Looking forward to our next meeting, we will definitely bring you a satisfactory stay experience!

Response from Property: [It's a five-minute walk from Hefang Street and Hu Xueyan's Former Residence.]Dear guest , hello! I'm Xiao Wang, the front desk staff of the hotel. Welcome to Time Ramble S Hotel Hangzhou West Lake Intime Hefang Street Branch! The hotel enjoys a superior geographical location. It is located at No. 56 Hefang Street, Shangcheng District. It is 534 meters away from Hefang Street, 1 kilometer away from Wushan Square, 2.8 kilometers away from Wulin Night Market, 1.6 kilometers away from West Lake, 126 meters away from Jiangcheng Road Metro Station, 896 meters away from the railway station, and 6.7 kilometers away from Hangzhou East Railway Station. It's convenient no matter where you want to go.Our hotel also offers many value-added services. From 9:00 p.m. to 11:00 p.m., the restaurant on the first floor provides free supper. It includes millet porridge, tremella porridge, and pickled vegetables freshly cooked by our chef every day, which is nutritionally balanced and can protect your spleen and stomach!We have always been committed to creating the hotel with the best service. We are very glad to bring you a wonderful time during your trip. Your praise is a great encouragement to the hotel and also the driving force for our progress. We will continue to maintain our passion and strive to make every guest feel at home. Time Ramble eagerly looks forward to your next visit. Wish you a happy life!