Hampton by Hilton Hangzhou East Station

Hampton by Hilton Hangzhou East Station Reviews

Hampton by Hilton Hangzhou East Station

No.326, Qiutao North Road, Hangzhou, Zhejiang Province, China, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Hampton by Hilton Hangzhou East Station
Hampton by Hilton Hangzhou East StationHampton by Hilton Hangzhou East StationHampton by Hilton Hangzhou East Station
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Hampton by Hilton Hangzhou East Station Guest Reviews

4.8/5
Excellent
948 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(948)
Positive reviews(935)
Reviews with photos/video(179)
Friendly front desk staff(143)
Delicious breakfast(129)
Classy environment(88)
Easy to get around(36)
Would stay again(28)
Close to train station(9)
Perfect for business trips(8)
Awesome gym(5)
Negative reviews(13)
Neilriver
Cozy Queen Room
Stayed in thg 10, 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 28 thg 11, 2024
So good experience with the hotel and all good overall! Room has been upgraded for free.
Response from Property: 親愛的朋友，非常感謝您對杭州東站希爾頓歡朋酒店的支持， 我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！ ——真誠可靠的歡小朋
Akash0071
Cozy 2-bed Room
Stayed in thg 6, 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on 12 thg 6, 2024
Super to stay , good breakfast, see you again
Response from Property: 哇，看到您的點評，我們真是太開心啦！感謝您選擇我們酒店，對您的支持酒店表示衷心的感謝！能與您一同分享您那份如陽光般燦爛的好心情，我們彷彿感同身受，我們因您快樂而快樂着，您的滿意是我們不斷前進的動力，我們會沿着您的鼓勵繼續前行，越做越好，期待您的再次光臨！您就是我們最大的快樂源泉！祝您心想事成。——越來越好的歡小朋
Jezups
Cozy Queen Room
Stayed in thg 5, 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on 11 thg 5, 2024
Nice, comfy hotel with nice staff. Adapter was available. Breakfast - excellent choices…
Response from Property: 親愛的朋友，您好！首先感謝您對歡小朋的認可，也十分感謝您來分享您的入住感受為歡小朋提出了寶貴的意見，我們將會繼續改進努力做到更好的。希爾頓歡朋傳承希爾頓全球酒店集團的全球服務標準。我們接待的不僅僅是客人，是來自遠方的朋友。“友善，可靠，關懷，周全”，是歡朋帶給客人的個性魅力，更是客人鍾情歡朋的原因！我們期待您的下次光臨 ——熱情好客的歡小朋
Guest User
Cozy Queen Room
Stayed in thg 8, 2024
Couples
3 review
4.2/5
Very Good
Posted on 6 thg 8, 2024
Wish someone could speak English
Response from Property: 親愛的朋友，你好，很遺憾這次入住給你留下了不太愉快的回憶，我已經在心裏默默自責了一萬遍了~~~求原諒~~~同時，酒店的員工也已進行了自我反省和工作自查，以避免類似的情況再次出現。非常感謝你對我們的監督和鞭策，我們一定盡101%的努力來做到越來越好，希爾頓歡朋在中國走向成功的路途離不開你們的幫助，歡迎繼續監督我們，同時期待你的再次光臨，等你喲~~——求原諒的歡小朋
Guest User
Cozy 2-bed Room
Stayed in thg 5, 2024
Couples
2 review
4.5/5
Great
Posted on 9 thg 5, 2024
Apart from location, everything good
Response from Property: 嘿嘿，桃花潭水深千尺，不及客官讚我情。入住體驗令您舒心歡快那是那是必須的了，“友善、可靠、關懷、周全”是歡小朋提供給每一位客人的真情服務呢。因為剛好遇見你，留下足跡才美麗，一次相遇可能就是一輩子的回憶，所以歡小朋一定要竭盡全力的為客官帶來非常好的入住體驗了~歡小朋堅持為賓客提供物超所值的入住環境，優質周到的貼心服務，高品質的設施用品~細碎的温暖開啟了您一天的好心情，就是對酒店全體小夥伴最大的鼓舞了~因為緣分，我們相遇在杭州東站希爾頓歡朋酒店，因為信任，我們在歡朋相處的無比愉快，在希爾頓歡朋，服務永無止境，特別感謝您的認可與支持哦，歡小朋期待與您的下一次相遇~~
Adnan Al Rahbi
Cozy Queen Room
Stayed in thg 5, 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on 4 thg 6, 2024
Clean and good location
Response from Property: 親愛的家人，非常感謝您對我們酒店的信任與支持，有時幸福衹是一種感覺，衹要用心感受，它時刻縈繞在我們身邊，記憶中的很多東西，因為幸福的感覺，時間在久，心情依然不變。享受喜悦，感謝您對我們的喜愛，感謝一直以來對我們的支持，期待您的再次下榻-----滿心歡喜的歡小朋
James_Mao
Cozy Queen Room
Stayed in thg 11, 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on 26 thg 11, 2024
The room is very tidy and the environment is very clean. The breakfast is delicious, and there is orange juice and cookies in the lobby. The service lady is very friendly and the service is very good. It feels like home. If you have friends who come to Hangzhou on business, I recommend staying here. You will definitely not be disappointed!
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Response from Property: 非常感謝您的認可呀！我們一直都將房間的乾淨整潔視為重中之重，同時也在不斷努力提升服務質量，致力於為每一位賓客營造安靜舒適的入住環境呢。您的滿意就是我們前行的動力，期待您往後還能常來入住，我們會繼續保持，為您帶來更多舒心又美好的住宿體驗哦。
Guest User
Cozy Queen Room
Stayed in thg 11, 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on 21 thg 11, 2024
The room is clean and tidy, the front desk and room service are good, the restaurant breakfast is rich, exquisite, delicious and the service is good. It is very close to the airport and East Station, and travel is very convenient.
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Response from Property: 親愛的客人，完美旅途中，總有不期而遇的温暖，感動常在。歡朋很樂意去為每一位客人提供熱情周到的服務。您的滿意就是我們前進的動力，辛苦也是值得的！期盼與您的下次相見！友善、可靠、關懷、周全”的歡小朋
Xiaoxiongailiuda
Cozy Queen Room
Stayed in thg 11, 2024
Family
2 review
5.0/5
Outstanding
Posted on 18 thg 11, 2024
The room was very clean. I ordered a takeaway and the robot delivered it to the door of the room. If I needed bottled water, I just called and several bottles were delivered! The breakfast was very rich and the restaurant was large! It is very close to Hangzhou East Station, so it is very convenient to stay here to catch the train!
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Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Huan Xiaopeng is committed to providing you with a cordial and thoughtful stay experience, and sincerely looks forward to your visit again! - Huan Xiaopeng who has always been there
Guest User
Cozy Queen Room
Stayed in thg 11, 2024
Family
3 review
5.0/5
Outstanding
Posted on 10 thg 11, 2024
After comparing several hotels, I booked this one for this trip, and I was not disappointed. The front desk upgraded me to a quiet room when I asked for one. The room is clean and tidy, and the equipment is intelligent. I want to mention that the bathroom is very clean, the bath water is large and the temperature is suitable, which is very comfortable. I also want to mention the breakfast, which is rich in variety and delicious. In summary: it is worth it.
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Response from Property: Hi 親愛的朋友，非常感謝您對我們早餐的肯定並給與我們5分好評，我們的大廚每天都會精心準備健康美味的早餐，為朋友們開啟快樂的一天，您能滿意我們特別的高興，真誠期待您的再次光臨，願您開心每一天——快樂的歡小朋
Anonymous User
Superior Queen Room
Stayed in thg 10, 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on 1 thg 11, 2024
The breakfast is very rich and varied, and tastes pretty good! The front desk service is very good, and I especially praise Miss Xiaobao, who is very considerate and attentive. The room is also very clean and tidy, and there is a free parking lot next to the door. The hotel is very conveniently located, close to the subway entrance and Hangzhou East Station, and it is very convenient to go out and play. After a few days of playing here, I found that Hangzhou is really a good city! ! !
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Response from Property: Dear, we are a brand hotel under Hampton by Hilton. Oops, I am so embarrassed! It is a blessing for me to meet such a kindred spirit. Seeing that you love Hampton by Hilton so much, I feel that all our hard work is worth it. Because of fate, we met at Hampton by Hilton. Because of trust, we get along very happily. At Hampton by Hilton, service is endless. Thank you for your detailed review. I look forward to meeting you next time~~
Guest User
Cozy Queen Room
Stayed in thg 10, 2024
Business travelers
2 review
3.2/5
Posted on 21 thg 11, 2024
Facilities: The air conditioner is too loud, I was half asleep and half awake all night, and I had insomnia Sanitation: Very clean Environment: Very close to the East Station, you have to go around when walking or driving Service: I was given an upgraded room type when I first arrived, but I couldn't sleep. It was already past midnight, which directly affected my work the next day and delayed me for a year
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Response from Property: 非常感謝您給予的建議和點評，我們也非常遺憾沒有給您帶來滿意的入住體驗，由於酒店地理位置的原因晚上睡覺建議可以把窗户關上.前台也有耳塞提供，如果還是覺得吵的話我們也可以為您更換一間客房.已保證您的睡眠.也是再次向您深表歉意，也希望您再給我們一個改進的機會，期待您的下次光臨，可以有不一樣的體驗的-------深刻反省的歡小朋
Anonymous User
Cozy Queen Room
Stayed in thg 9, 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on 14 thg 9, 2024
The quality of Hampton Inn is still very stable, as always. This hotel in East Station is newly opened this year. The facilities and other aspects are very new. The front desk upgraded the room very well, and Xiao Ai's reception was great. There are both Chinese and Western breakfasts, and the taste is great. I will continue to stay here when I come to the East Station area in the future. 😁😁
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6/16
Response from Property: 親愛的朋友，看到您的誇讚，歡小朋感動不已！唯有更努力的提升自己方能不辜負您的期望呢！歡小朋願意為您呈上最好的服務和設施，讓您感受到家人般的温暖，所以您一定要常回來哦，因為您的滿意才是歡小朋最大的誠意！
Guest User
Cozy Queen Room
Stayed in thg 10, 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 17 thg 10, 2024
1. The room is very comfortable, and the laundry room and gym on the fourth floor are also very good 2. Xiao Ai at the front desk is very nice. I will choose this hotel again next time
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Response from Property: 親愛的朋友，感謝您對我們酒店的點評。我們一直致力於為客人提供最好的服務和設施，讓您感受到家的温暖和舒適。再次感謝您的支持和信任，期待您的下次光臨。——充滿期待的歡小朋
Dadalang99
Superior Queen Room
Stayed in thg 10, 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on 13 thg 10, 2024
The hotel is newly opened, with new facilities, clean and tidy bedding, rich breakfast variety, convenient parking, and many delicious foods nearby. It is 1 km away from the East Station, which makes travel convenient. The service attitude is very enthusiastic, especially the front desk employee Xiao Wu is very attentive and considerate. It is a must-stay hotel for business trips to Hangzhou!
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Response from Property: Wow~Wow~Wow~Three wows cannot express Xiaopeng's excitement. Such a long paragraph of praise makes me feel your love and recognition for us. Xiaopeng, as a hotelier, your recognition of us is our driving force! Thank you for staying at Hampton by Hilton Hangzhou East Station. It is a great honor to receive your affirmation. The facilities and equipment in the hotel are arranged strictly in accordance with the requirements of the group. The double patented mattresses of Serta [Hampton Bed] standard are used, and the bathroom products are the same as Hilton's special "Peter Thomas Roth". We are committed to creating a warm and comfortable stay experience for every guest. Sincerely look forward to your visit again!