Hampton by Hilton Hangzhou East Station

Hampton by Hilton Hangzhou East Station Reviews

Hampton by Hilton Hangzhou East Station

No.326, Qiutao North Road, Hangzhou, Zhejiang Province, China, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Hampton by Hilton Hangzhou East Station
Hampton by Hilton Hangzhou East StationHampton by Hilton Hangzhou East StationHampton by Hilton Hangzhou East Station
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Hampton by Hilton Hangzhou East Station Guest Reviews

4.7/5
Outstanding
1365 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1365)
Positive reviews(1350)
Reviews with photos/video(224)
Friendly front desk staff(275)
Delicious breakfast(245)
Classy environment(93)
Perfect for business trips(53)
Would stay again(39)
Easy to call taxis(20)
Close to train station(19)
Awesome gym(8)
Negative reviews(15)
Neilriver
Cozy Queen Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 28, 2024
So good experience with the hotel and all good overall! Room has been upgraded for free.
Response from Property: 親愛的朋友,非常感謝您對杭州東站希爾頓歡朋酒店的支持, 我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨! ——真誠可靠的歡小朋
Akash0071
Cozy 2-bed Room
Stayed in May 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Super to stay , good breakfast, see you again
Response from Property: 哇,看到您的點評,我們真是太開心啦!感謝您選擇我們酒店,對您的支持酒店表示衷心的感謝!能與您一同分享您那份如陽光般燦爛的好心情,我們彷彿感同身受,我們因您快樂而快樂着,您的滿意是我們不斷前進的動力,我們會沿着您的鼓勵繼續前行,越做越好,期待您的再次光臨!您就是我們最大的快樂源泉!祝您心想事成。——越來越好的歡小朋
Jezups
Cozy Queen Room
Stayed in Apr 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on May 11, 2024
Nice, comfy hotel with nice staff. Adapter was available. Breakfast - excellent choices…
Response from Property: 親愛的朋友,您好!首先感謝您對歡小朋的認可,也十分感謝您來分享您的入住感受為歡小朋提出了寶貴的意見,我們將會繼續改進努力做到更好的。希爾頓歡朋傳承希爾頓全球酒店集團的全球服務標準。我們接待的不僅僅是客人,是來自遠方的朋友。“友善,可靠,關懷,周全”,是歡朋帶給客人的個性魅力,更是客人鍾情歡朋的原因!我們期待您的下次光臨 ——熱情好客的歡小朋
Guest User
Cozy Queen Room
Stayed in Jul 2024
Couples
3 review
4.2/5
Very Good
Posted on Aug 6, 2024
Wish someone could speak English
Response from Property: 親愛的朋友,你好,很遺憾這次入住給你留下了不太愉快的回憶,我已經在心裏默默自責了一萬遍了~~~求原諒~~~同時,酒店的員工也已進行了自我反省和工作自查,以避免類似的情況再次出現。非常感謝你對我們的監督和鞭策,我們一定盡101%的努力來做到越來越好,希爾頓歡朋在中國走向成功的路途離不開你們的幫助,歡迎繼續監督我們,同時期待你的再次光臨,等你喲~~——求原諒的歡小朋
Guest User
Cozy 2-bed Room
Stayed in Apr 2024
Couples
2 review
4.5/5
Great
Posted on May 9, 2024
Apart from location, everything good
Response from Property: 嘿嘿,桃花潭水深千尺,不及客官讚我情。入住體驗令您舒心歡快那是那是必須的了,“友善、可靠、關懷、周全”是歡小朋提供給每一位客人的真情服務呢。因為剛好遇見你,留下足跡才美麗,一次相遇可能就是一輩子的回憶,所以歡小朋一定要竭盡全力的為客官帶來非常好的入住體驗了~歡小朋堅持為賓客提供物超所值的入住環境,優質周到的貼心服務,高品質的設施用品~細碎的温暖開啟了您一天的好心情,就是對酒店全體小夥伴最大的鼓舞了~因為緣分,我們相遇在杭州東站希爾頓歡朋酒店,因為信任,我們在歡朋相處的無比愉快,在希爾頓歡朋,服務永無止境,特別感謝您的認可與支持哦,歡小朋期待與您的下一次相遇~~
Adnan Al Rahbi
Cozy Queen Room
Stayed in Apr 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Clean and good location
Response from Property: 親愛的家人,非常感謝您對我們酒店的信任與支持,有時幸福衹是一種感覺,衹要用心感受,它時刻縈繞在我們身邊,記憶中的很多東西,因為幸福的感覺,時間在久,心情依然不變。享受喜悦,感謝您對我們的喜愛,感謝一直以來對我們的支持,期待您的再次下榻-----滿心歡喜的歡小朋
Guest User
Cozy Queen Room
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 11, 2025
The service provided by Xiao Ai at the front desk was great. The hotel is close to the East Station and convenient for taxis. The room facilities are complete, clean and hygienic. The bedding is very comfortable. I am very satisfied with this stay.
Original TextTranslated by Google
Response from Property: Seeing your praise, Huan Xiaopeng is super happy! It is Huan Xiaopeng's pleasure to provide you with personalized service. Huan Xiaopeng hopes that every friend can feel the "friendly, reliable, caring, and thoughtful" Huan Xiaopeng spirit through meticulous service and warm and comfortable environment. However, in this vast world, no matter what the story is, Huan Xiaopeng will actively hide and come, looking forward to meeting you again, and waiting for the beautiful story to happen - Huan Xiaopeng is always with you
Guest User
Cozy Queen Room
Stayed in Feb 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 10, 2025
The hotel is located very conveniently to the East Station. The restaurant has a rich breakfast, the room is clean and hygienic, the front desk Xiao Wu is very enthusiastic, and there is free parking. It is very cost-effective!
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Response from Property: 哈嘍,有朋自遠方來不亦樂乎~心裏藏着小星星,生活才能亮晶晶~~感謝您對我們的讚美,歡小朋真的很開心。我們會將“友善、可靠、關懷、周全”的服務理念貫徹到底,不辜負每一份沉甸甸的信任。朋友在住期間有任何需求都可以用房間電話撥'0”致電前台,我們隨時為您服務哦~——等待您歸來的歡小朋
Anonymous User
Superior Queen Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 22, 2025
The front desk staff Xiaobao was very enthusiastic in the reception and helped solve various problems. The hotel has a rich variety of breakfasts, including Chinese and Western food, which are nutritious and delicious. If you are in a hurry, you can also order a packaged breakfast to take away. The hotel also provides free laundry and drying services, so you don't have to worry about changing clothes when you go out. It is close to the West Lake Scenic Area, and it is very convenient to take a taxi and the subway. I am very satisfied with my stay!
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Response from Property: 感謝您的好評,一句祝福,濃縮着真摯的情感,猶如芳香四溢的美酒,恰似柔潤馨香的春風,一份感動,一份甜美,一份陶醉,一份深情,濃郁成這千絲萬縷的情愫,盪起心海漣漪重重,謝謝你,親愛的朋友。讓我將這濃郁的情感嵌入熒屏,捧出一顆心的真誠祝福。願快樂與幸福永遠相伴朋友你的每一天!期待與你再次相遇——可愛的歡小朋
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The hotel is in a very convenient location. The few hundred yuan is very cost-effective. It is very clean. I am a bit picky about cleanliness, but this hotel definitely puts me at ease. It also includes 2 breakfasts. The breakfast food is superb with many choices. It is a standard American hotel. It only takes about 15 minutes to walk to the East Station. It is very good overall. The only small drawback is that the noise from the overpass is a bit loud when the window is open. But it is still very quiet when the window is closed and the curtains are drawn when sleeping at night. It does not affect sleep. Sometimes there will be a small robot to accompany you in the elevator. It is very interesting and surprising. One of the waiters, Xiaoqing, is very easy to communicate with. The service attitude must be praised. I will go to Hangzhou on a business trip with the team in March. It must be the first choice
Original TextTranslated by Google
Response from Property: Thank you for your affirmation! We are honored to be the guarantee of quality in your heart. We are working hard to meet your needs, answer your questions patiently at the front desk, and ensure that the breakfast meets your expectations. We look forward to your stay again, and we will do better!
Guest User
Cozy Queen Room
Stayed in Jan 2025
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 20, 2025
When I came to Hangzhou, I chose this Hampton Inn near the high-speed rail station. It is very close to the Hangzhou East Railway Station. It is very convenient to take a taxi for 5 minutes. The subway entrance is also quite close. It is quite close to the Mixc West Lake. The front desk Xiaoqing provided very good service. The hotel Wi-Fi is very good! The hotel also has robots to deliver meals without going downstairs. The room is very clean, the breakfast is rich and delicious, and there is a gym and laundry room on the 4th floor for free. Good reviews!
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Response from Property: 看到你的讚美,歡小朋超級開心呢!能給你提供個性化的服務是歡小朋的快樂,歡小朋希望通過細緻入微的服務和温馨舒適的環境,讓每一位朋友都能感受到“友善,可靠,關懷,周全”的歡朋精神。不過在這蒼茫塵世之中,無論怎麼樣的故事情節,歡小朋都會積極遁跡而來,期待你我的再次相遇,靜待美好故事的發生——隨時陪伴你的歡小朋
Guest User
Cozy Queen Room
Stayed in Jan 2025
Business travelers
10 review
5.0/5
Outstanding
Posted on Feb 17, 2025
The hotel is located in the bustling area of ​​Hangzhou East Station. It is very convenient for shopping, eating and entertainment. It is highly recommended! The price is not expensive in the vicinity. The accommodation environment and hygiene are much better than those of the same price express hotels. Xiaojin's service is considerate. It is worth recommending. I think the price-performance ratio is quite high.
Original TextTranslated by Google
Response from Property: Dear friend~Hello! When I saw your praise, Huan Xiaopeng was so happy. Your affirmation is the greatest support and encouragement to us. Choosing Huanpeng is choosing a pleasant trip. Huan Xiaopeng treats us like family members and sincerely welcomes every friend from afar. We care about every encounter with you, whether it is short or long, and we will bring you a beautiful and unforgettable stay experience! Looking forward to meeting you again - friendly Huan Xiaopeng
Chenxiaoyijing
Cozy Queen Room
Stayed in Jan 2025
Couples
9 review
5.0/5
Outstanding
Posted on Mar 3, 2025
I'm late for commenting🤫Every time I go to a city, Hampton is my first choice. Not only is the quality guaranteed, but the facilities and sanitation are impeccable. This time it was on the eve of the Lantern Festival, and the New Year atmosphere had not yet faded. It seemed a bit cold outside that day, but the moment I stepped into the hotel, there was American ginseng ginger slice black tea in a striking position, which was a heart-warming highlight. They are always ready to welcome every traveler, and the cookies and snacks are also fully prepared. Such careful observation, smell, questioning, and palpation must have done enough homework, and management can be seen in the subtle depths. The front desk is also smiling. Although I can't remember their names, everyone is polite and well-trained. The hotel breakfast is also very rich. No matter where your stomach is, it will always suit you. The snacks are also very cute. If you are a parent-child family, you will definitely not be able to stop it. If you have any opinions, the traffic seems to be a little far away from the station and the subway, but it is also very convenient to take a taxi, which does not hinder the mood of tourists. Keep up the good work and prosper!
Original TextTranslated by Google
Response from Property: 最好的旅行,就是在一個陌生的地方,發現一種久違的感動,我們相信細節服務才是最貼近您的服務,我們在這一條路上會永遠努力。您就是我 的伯樂,發現我們如此多的優點。您的厚愛,也將是我們提升品質的動力。很慶幸能與您同行,願下次相聚有更多的驚喜與感動
Guest User
Cozy 2-bed Room
Stayed in Jan 2025
Travel with friends
4 review
5.0/5
Outstanding
Posted on Feb 18, 2025
The room is clean and comfortable. Xiaoqing at the front desk is very friendly and helpful. The breakfast is delicious. The facilities are very new. Free tea and biscuits are provided in the lobby. There is also a free laundry room and gym on the 4th floor, which is very good. I will come again next time.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition. Thank you for taking the time to leave your comments here. Xiaopeng is very pleased to see that you are satisfied with your stay. Your encouragement is our greatest motivation to move forward. Your recognition is very important to us, and Xiaopeng also hopes to create a warm and friendly stay experience for all guests. I look forward to meeting you again--Xiaopeng with stars in his eyes
Guest User
Cozy Queen Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 13, 2025
Xiaojin has considerate service, elegant environment, excellent stay experience, superior location, convenient transportation, complete facilities, and super cost-effectiveness! The bedding is comfortable and the details are in place. It deserves five-star praise!
Original TextTranslated by Google
Response from Property: Dear guest, hello. Thank you for your detailed review. All good things in the world are the same, just like the flowers in spring, the fruits in autumn, the dazzling sun, and you in this world. I am honored to have left a deep impression in your heart, allowing every guest to feel the warmth of home. Providing high-quality services is the driving force for Huan Xiaopeng to move forward. Using "friendly, reliable, caring, and thoughtful" services to meet the various needs of guests and let guests experience the extraordinary Huanpeng experience is Huan Xiaopeng's unremitting pursuit. The sky is blue and waiting for the rain, and I am waiting for you. Huan Xiaopeng is looking forward to meeting you next time, when there will be flowers blooming everywhere and warmth and brilliance. ——Love you Huan Xiaopeng