Hangzhou Platinum Hanjue Hotel Reviews

The furnishings in the room are very good, but the service attitude is extremely poor! For a hotel that costs more than 1,000 yuan a night, none of the service staff are easy to talk to. They are either listless or arrogant. I asked the runner to go to the area when I lost something. The housekeeping department said the item was at the front desk. The front desk said the item was at the concierge. The concierge said the item was at the front desk again. Are they passing the buck? The runner is also out to work. Why do you workers make things difficult for workers? Or do you think you are superior to others just because you work in such a good hotel? ? Let’s not talk about the attitude for now. I lost something and called the hotel. The phone number registered by Ctrip was hung up as soon as it was connected. I called several times and it was hung up as soon as it was connected. Later, I changed to the phone number registered by Gaode and finally got through. I asked the customer service department to send someone to find the lost items. After searching for an hour, there was no news. I had to call and urge them before they sent someone to check it out. I hope it can attract attention. The environment of the guest room and the hotel is very good, but the service attitude is too bad. They either speak listlessly or arrogantly. I am here to consume, not to be bullied. It's difficult to run errands by arguing and shirking responsibility.