Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities8.8
Service8.7
Cleanliness9.3
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All reviews(76)
Positive reviews(73)
Reviews with photos/video(18)
Awesome stay(26)
Awesome rooms(19)
Close to train station(16)
Convenient location(16)
Easy to get around(15)
Great service(14)
Delicious breakfast(13)
Negative reviews(3)
DanielDuda
Medium King Room
Stayed in May 2025
Couple
12 review
10/10
Outstanding
Posted on Jun 26, 2025
A lovely and clean hotel in excellent location. Friendly staff and great breakfast.
Simon001001
Medium King Room
Stayed in Mar 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 31, 2025
The perfect location in Hamburg for your stay. An easy walk to the Alster, the museums and the shopping district, and the main railway station is a minute or two from here, as well as all the fantastic local cafes and restaurants. The staff are friendly and helpful, although little to no English is spoken here, so brush up on your German before travelling. Breakfast is plentiful and first class, the rooms are comfortable with nice bathrooms and good beds. WiFi is excellent. I'll be staying here again on my next trip to Hamburg.
Dmitrii L.
Larger King Room
Stayed in Jan 2025
Couple
34 review
10/10
Outstanding
Posted on Feb 9, 2025
We really liked this hotel. Very convenient location: near the railway station. Friendly staff. A large room with comfortable beds, a coffee machine and, which was very important for us, a bathroom where we could relax after a tiring journey. A wonderful breakfast with a rich selection. The cook even made an omelet especially for us. We will be happy to come back here again.
Guest User
Medium Queen Room
Stayed in May 2025
Couple
1 review
9.5/10
Amazing
Posted on Jun 21, 2025
Recommend
Guest User
Medium Queen Room
Stayed in Apr 2025
Couple
2 review
6.0/10
Posted on May 27, 2025
Very small rooms, not adequate for a four star hotel. Service was not very friendly. The sauna area is great, the gym is very limited
BA Roger
Extra Large King Room
Stayed in Apr 2025
Family
6 review
8.0/10
Very Good
Posted on May 11, 2025
Great location, very near to Hamburg Central Station. Room is very nice and comfortable
Zomo
Extra Large King Room
Stayed in Aug 2024
Traveling with friends
34 review
10/10
Outstanding
Posted on Oct 1, 2024
Amazing hotel!
Provided extra beds as we had 3 pax.
Clean and spacious rooms!
Great house keeping, right next to the HBF
Guest User
Medium Twin Room
Stayed in Nov 2024
Traveling with friends
1 review
7.0/10
Posted on Jan 5, 2025
Service could be better & standard room was small. Reception staff didn’t feel welcoming upon checked in.
Jean Yeo
Junior King Suite
Stayed in Nov 2024
Family
4 review
10/10
Outstanding
Posted on Jan 15, 2025
Wanted to enjoy myself at this hotel and it was amazing! The room was big, we requested for a room with 4 guests and they had a sofa bed prepared for us aside for the king size bed. The toilet was amazing as well as it was very big!
It was very worth the money!
fyman
Medium Queen Room
Stayed in Oct 2024
Family
3 review
10/10
Outstanding
Posted on Nov 24, 2024
everyting is good just the bed is too soft. this will be perfect if can have choice for hard or soft ned.
Guest User
Medium Queen Room
Stayed in May 2024
Business traveler
9 review
9.5/10
Amazing
Posted on Jun 14, 2024
Very spacious room, good location and very clean
Samuel Oliver
Medium King Room
Stayed in Aug 2024
Solo traveler
5 review
9.5/10
Amazing
Posted on Sep 24, 2024
Good location opposite the main train station. Easy to get around the City with many restaurants nearby.
Room is on the small side but everything was modern and clean.
Faye
Larger King Room
Stayed in Jul 2024
Business traveler
13 review
10/10
Outstanding
Posted on Sep 13, 2024
The hotel has a very convenient location, very close to Hamburg main train station. The reception and lobby area is very beautiful and elegant, with an old-fashioned charm. My room was a good size and very comfortable and well equipped. I would happily stay there again in future
valeri gvatua
Medium Twin Room
Stayed in May 2024
Traveling with friends
6 review
8.5/10
Very Good
Posted on Jun 25, 2024
Well, the hotel left positive feelings, great location, service and cleanliness, breakfast was expensive so, we didn't book it. Cons: There was no fridge in the room, and small room space.
Guest User
Medium King Room
Stayed in Apr 2024
Solo traveler
1 review
7.0/10
Posted on May 29, 2024
My room was the furthest away possible from the lift. It was in a corner, corner shaped, I felt awfully cramped. There was NOT A SINGLE DRAWER IN THE ROOM! THERE WAS NO WARDROBE IN THE ROOM. There were only 3 hangers to hang my clothes, EXPOSED ON THE WALL. Awfull experience, I feel cheated. I will never use this hotel or trip again. And will block trip.com from being acessed from within my company.