Hakone Yumoto Hotel

Hakone Yumoto Hotel Reviews

Hakone Yumoto Hotel

Yumotochaya 97, Hakone Town, Ashigarashimo District, Kanagawa Prefecture, 250-0312, JapanView Hotel Details
Hakone Yumoto Hotel
Hakone Yumoto HotelHakone Yumoto HotelHakone Yumoto Hotel
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Hakone Yumoto Hotel Guest Reviews

3.5/5
43 review
Verified reviews
Location3.5
Amenities3.5
Service3.6
Cleanliness3.5
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All reviews(43)
Positive reviews(14)
Reviews with photos/video(4)
Negative reviews(5)
Connitta ZOU
Panoramic View Japanese-Style Room 16 To 20 Sq M
Stayed in Sep 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Nov 3, 2023
Located in the hill with shuttle service provided by local agencies. Taxi ride is about ¥1000.Good size of rooms and hot spring, which are kept very clean. Free soft drinks and sake provided, this added favorite plus some more free amenities. Enjoy my stay here.
Guest User
Panoramic View Japanese-Style Room 16 To 20 Sq M
Stayed in Oct 2024
Solo travelers
6 review
2.7/5
Posted on Dec 1, 2024
The hotel is quite remote, about 15 minutes' walk from Hakone Station at night. The hygiene is average. The tatami in the room is so hard that I can't sleep. The breakfast and dinner are average. There are only a few hot springs, and there are no bath towels, cold drinks and desserts after bathing.
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Wobushitunjinshou
Japanese Room 8 Tatami Mats [Japanese Room] [Non-Smoking]
Stayed in Nov 2024
Travel with friends
7 review
0.5/5
Posted on Dec 28, 2024
The dirtiest hotel I have ever stayed in Japan! It was so dirty that I couldn't even take photos! The hotel is a 30-minute walk from Yumoto Station. Although there is a bus that takes you 300 meters in front of the hotel, it takes 1-2 hours to get there! After checking into the room, the whole room was full of mold and dust. The front desk reluctantly changed the room under strong request. But! Yes! The new room's bathroom outlet was full of clumps of hair, blood in the pillow, and a lot of other messes! I sincerely recommend not staying in this hotel!
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Anonymous User
Panoramic View Japanese-Style Room 16 To 20 Sq M
Stayed in May 2024
Family
12 review
3.7/5
Posted on Jun 28, 2024
The location is on the hill, you can walk or take the bus. The hotel provides free snacks and drinks. Hot spring male guests are only indoors. Hygiene level is average. The front desk was unable to communicate in any foreign language other than Japanese.
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Guest User
Premium Triple Room With Mountain View-Non-Smoking
Stayed in Oct 2024
Business travelers
10 review
4.5/5
Great
Posted on Nov 13, 2024
The hot springs and dinner and breakfast are great. The hotel is too old. Overall, I am quite satisfied
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Guest User
Panoramic View Japanese-Style Room 16 To 20 Sq M
Stayed in Jun 2024
Family
1 review
1.7/5
Posted on Jul 16, 2024
The hotel is located in a remote location in the middle of the mountain. The bedding in the room is not clean enough, stained and too old. The electric water heater is stained and there is no water cup provided. The bathroom faucet is too low and difficult to use. I will probably not stay here again.
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Guest User
10 Tatami Mats + Next Room[Japanese Room][Non-Smoking][Mountain View]
Stayed in May 2024
Family
35 review
4.0/5
Very Good
Posted on Jul 20, 2024
The location is too remote, no public transportation
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トラビス枢機卿
Panoramic View Japanese-Style Room 16 To 20 Sq M
Stayed in May 2023
Solo travelers
2 review
2.5/5
Posted on Jun 30, 2023
Is it because you made a reservation on the day? Even though I paid over 13,000 yen, the lady at the front desk told me that the plan did not include dinner. The restaurant cannot serve food. The futon in the Japanese-style room is made by yourself. Breakfast buffet is also the lowest level. I was annoyed, so I thought about going home, but paying a cancellation fee is annoying. Even though the area around Hakone-Yumoto Station is a tourist spot, the restaurant has a lunch break. Never going again.
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Pineapplepie
10 Tatami Mats + Next Room[Japanese Room][Non-Smoking][Mountain View]
Stayed in Nov 2023
Family
17 review
4.2/5
Very Good
Posted on Jan 24, 2024
Although the location is relatively remote, the room is very clean and the facilities are complete. The self-service drink bar also has beer and sake. In addition, board games can be borrowed for free, which is very good.
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carmenc
Japanese-Style Room with Mountain View
Stayed in May 2023
Family
119 review
3.0/5
Posted on Jun 15, 2023
Very old hotel with a strong musty smell. The room is quite big, but because of the traffic, I can only stay in the hotel. I don’t have a car to go to other places. There is a circular bus at the station to and from the hotel, but it runs every hour and ends early.
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Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 8, 2024
I decided last minute to stay overnight in Hakone since I ran out of time and it had been cloudy (no views of Mount Fuji). It is a ways away from the station and I had to climb quite a few stairs but it was worth it. I had a suite with a living area, bedroom with 2 beds and table with seating area. There were plenty of extra pillows and linens or quilts in the closets. The two onsens were separated for men and women. When I was there, only one other woman was there and she was leaving. A self service bar providing beer and wine is in the lobby. There is also an extensive "borrowing store" where you get your hair dryer, robes, sandals, chargers etc. Staff was very nice with limited English but very adept at Google translate
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on May 3, 2024
I arrived after 6pm so I am not able to attest to the restaurant. That being said, the bar area is open late and the self serve wine and beer was great. I booked this hotel the same day and am so glad they were able to accommodate me. I spent a whole day in Hakone and wanted to see more as well as hopefully catch a glimpse of Fujisan. This hotel had a fabulous onsen which was not busy...there was only one other person there and she was leaving. They do have separate onsens for male and female. They bed was pretty comfortable considering Japanese standard is very firm.
Guest User
Stayed in Apr 2023
Other
3.0/5
Posted on May 28, 2023
We chose this hotel because it is near the train station and we were arriving in the evening. Despite the convenient location, we would not stay here again. We arrived late in the evening (8pm) on a Friday night and we were disappointed in the available food options. Although the hotel has multiple restaurants, all of them were closed and the izakaya was supposed to be open but they were not serving due to a large party. The rooms were old, dirty, and smelled like smoke. The onsen was big and decent.
Guest User
Stayed in Jul 2024
Travel with friends
3.0/5
Posted on Aug 19, 2024
The rooms were large and spacious. But they were dirty, the duvets were discoloured. The place didn't look very clean. The breakfast was average. It said there was dinner but there was no service. The closest place to get something to eat is a supermarket that is down the hill about 10 minutes away.
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Guest User
Stayed in Feb 2024
Family
4.0/5
Very Good
Posted on Mar 10, 2024
Overall rating: ★★★★☆ There's a good chance I'll visit again. Room★★★☆☆ Feels a little old, but spacious enough. 3 points because there are some areas that are not well cleaned. Bath ★★★★☆ The size and hot water are perfect. 4 points because I can only use the open-air bath on Saturdays. Breakfast/Dinner Buffet ★★★★★ There may not be a lot of variety, but once you try it, you'll be satisfied. Free drinks, including alcohol, are great. Only soft drinks are available 24 hours a day. Services ★★★★★ There are many things that can be rented, there is also a kids room, and there are many child-friendly services. Table tennis and karaoke are also available for free, so you can have fun even if you come with friends. Access★★★★☆ Within 10 minutes by Orange Bus from Hakone Yumoto Station. The slope is steep, so I don't recommend relying on Google Maps for walking. There are no convenience stores around, but I didn't need them.
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