Smile Hotel Premium Hakodate Goryokaku

Smile Hotel Premium Hakodate Goryokaku Reviews

Smile Hotel Premium Hakodate Goryokaku

Honcho 8-15, Hakodate City, Hokkaido, 040-0011, JapanSee Hotel Details
Smile Hotel Premium Hakodate Goryokaku
Smile Hotel Premium Hakodate GoryokakuSmile Hotel Premium Hakodate GoryokakuSmile Hotel Premium Hakodate Goryokaku
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Guest Reviews

8.9/10
Very Good
188 review
Verified reviews
Location8.9
Amenities8.6
Service8.8
Cleanliness9.4
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All reviews(188)
Positive reviews(183)
Reviews with photos/video(34)
Convenient location(29)
Great value for money(14)
Easy to get around(9)
Near shopping area(9)
Delicious breakfast(8)
Parking difficult(6)
Comfortable bed(5)
Friendly front desk staff(4)
Negative reviews(5)
zi hui jacqueline
Triple Room Non-Smoking
Stayed in Jun 2025
Family
12 review
8.5/10
Very Good
Posted on Jul 10, 2025
Convenient location to tower goryokaku. Room is decent size for 3 ppl. Morning breakfast spread basic. overall good.
Response from Property: Thank you for staying at Smile Hotel Premium Hakodate Goryokaku.I'm glad to hear that you are happy with our breakfast.In addition to Hakodate special dishes such as squid rice, our desserts change with the seasons and we also have new menu items available. We would be delighted when you use our hotel and enjoy our food again when you come back in hakodate .All of our employees are looking forward to seeing you once moreSmile Hotel Premium Hakodate Goryokaku
Phei San Sandy
Standard Double Room A Non-Smoking
Stayed in May 2025
Family
2 review
8.5/10
Very Good
Posted on Jun 17, 2025
Nice and clean hotel within convenient driving distance to many attractions in hakodate. Reasonable price point.
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku. We are pleased that you praised our convenient location, cleaning, and price. After looking at the review, we feel that we need to make some improvements in terms of facilities, amenities, and service, so we will continue to make improvements with the aim of creating a hotel that satisfies all our guests. Thank you for your valuable feedback. We look forward to seeing you again.Smile Hotel Premium Hakodate Goryokaku
Guest User
Triple Room Non-Smoking
Stayed in May 2025
Family
4 review
8.0/10
Very Good
Posted on Jun 23, 2025
It is a comfortable and clean hotel in a convenient location. The service was fast and good
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku.We hope that you had a comfortable stay. We are also very happy that you posted a photo. We will continue to strive to provide an even better environment, so if you are in the area, please use our hotel and see the changes. We look forward to welcoming you back. Smile Hotel Premium Hakodate Goryokaku
Guest User
Standard Double Room A Non-Smoking
Stayed in Apr 2025
Couple
5 review
9.5/10
Amazing
Posted on May 16, 2025
The hotel location is good. Easy to take bus/tram to many areas. The hotel staffs are helpful & friendly. There are many information we can get from the staffs & hotel notice boards of nearby eateries & tourist spot. The room is a bit small but it is expected.
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku. Thank you for the compliments from all angles. There are various shops around the hotel. If you are in the area, we hope you will consider staying at our hotel and enjoy your stay in Hakodate. We will continue to work hard to provide tourist information in the future. We look forward to your return. Smile Hotel Premium Hakodate Goryokaku
Vaniks
Standard Double Room A Non-Smoking
Stayed in Apr 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Jun 7, 2025
Helpful and polite staff, comfortable room, great location. If you need laundry service, there is a special bag you can use. Everything you need and even more is available.
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku. We are very pleased to hear that you were satisfied with our staff, location, and rooms. We will continue to strive to ensure that our hotel continues to impress many customers. We hope that you will consider using our hotel again the next time you visit Hakodate. We look forward to welcoming you back.Smile Hotel Premium Hakodate Goryokaku
Pietro150
Standard Double Room A Non-Smoking
Stayed in Apr 2025
Solo traveler
2 review
7.0/10
Posted on May 13, 2025
The Smile Hotel Premium Hakodate Goryokaku is a typical Japanese business hotel, so although the photos of the rooms may look as though the rooms are reasonably spacious, in reality it’s just a typical business hotel, with minimal space.  While this should not be a big issue for many guests, if you’ve not experienced it before, be ready for a rather space limited experience.  Having said that, the room was quite clean and apart from some scuff marks on the walls, it presented quite well.  It’s also important to note, that since it’s a business hotel the bathroom is quite small, with the bathroom wash basin protruding into the bath tub & shower area and the toilet was clearly designed for significantly smaller users.  Apart from changing towels, providing new slippers and replenishing coffee & tea supplies, there was no servicing of my room over the duration of my 3-night stay.  This is all normal, so be ready for it. The biggest annoyance was that there was no air conditioning available during the period I stayed.  This is hotel policy at this time of the year, and the management clearly think that guests have no right to control the temperature, and therefore enjoy some level of comfort in their room.  Because of this, on my first night the room temperature was approximately 25°c (although I couldn’t turn the air conditioning on, the control unit displayed the actual room temperature), which when combined with the fact that the bed has an arctic standard duvet (or futon - whatever you want to call it), the temperature of the room was NOT conducive to restful sleep.  When I enquired about this the next morning, the front desk clerk bluntly said “open the window”, which of course I had tried to do during the night, but for some reason the handle to open and close the window had been removed, making it impossible to open the window.  The clerk kindly offered to go to my room and open the window (presumably using a special tool) once I had left the room for the day, which he did.  The difference in room temperature was quite noticeable when I returned that the evening, but why this policy in the first place, and the belligerence and attitude of management about guest comfort is beyond me. The other issue was the WiFi, which was patchy and unreliable on my floor.  The only way I could connect any of my devices (2 phones & 1 tablet), was to go to the lobby, connect and then return to my room.  Once a connection had been established, I was able to reconnect whenever I returned to my room, however the strength of the WiFi signal varied considerably when making calls using various apps (e.g., WhatsApp, Line and FB Messenger) and therefore the call stability was unreliable with calls frequently dropping out.  When I mentioned this to front desk staff, they offered to reset the WiFi on my floor, however it made little difference. The above matters (air conditioning and WiFi) are all things that are taken for granted these days and are expected of any reasonable hotel, so to experience the difficulties outlined indicates to me that the hotel management is not really serious about guest satisfaction or comfort. Draw what conclusions you will from this review, but from my perspective, it’s is unlikely I would stay at this hotel again when I next return to Hakodate.
Response from Property: Thank you for staying at Smile Hotel Premium Hakodate Goryokaku. We are sorry that you were not satisfied with our hotel, even though you were on a special trip. Regarding cleaning, we asked you whether you wanted daily cleaning or not at the time of check-in. Alternatively, you could specify the day of cleaning. We are very sorry that we were not able to explain it satisfactorily. Next, regarding the air conditioner, at the time of your stay, the air conditioning was only blowing air and could not change the temperature. Even though you asked the staff to open the window, we apologize for our bad attitude. We will instruct the entire staff to be polite and improve their attitude. Regarding Wi-Fi, we apologize that it was not accurate enough, even though it is a recent hotel.We think that what we can do is to improve the explanation at check-in, the guidance when blowing air, and the attitude of the staff. We will use the valuable opinions we received from you to improve our hotel. Thank you for your long message.I am not very good at Chinese, so please forgive me for replying in English.Smile Hotel Premium Hakodate Goryokaku
Guest User
Standard Double Room A Non-Smoking
Stayed in May 2025
Solo traveler
12 review
10/10
Outstanding
Posted on Jul 5, 2025
Clean and nice hotel with a convenient location near good restaurants and bars.
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku this time.We hope that you could have a camfortable stay and great time here.Buses and street cars services operate from the neighborhood of our hotel, so we are sure that you are able to enjoy sightseeing conveniently.There are many good out-of-the-way place, and you can enjoy the scenery of each season, so we recommend visiting again in different seasons. If you have the opportunity, we would appreciate it if you would consider staying in hour hotel once more.All of our employees are looking forward to seeing you.
Chris Man
Standard Twin Room Non-Smoking
Stayed in Apr 2025
Family
5 review
9.5/10
Amazing
Posted on May 15, 2025
Room is big and the hotel is located in good place. Parking space, however, is limited.
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku. I am glad that you were satisfied with the room and location. Parking is limited to 14 vehicles and is on a first-come, first-served basis. We apologize for the inconvenience. We will continue to work hard every day to provide the best service for you back home. Thank you very much for taking the time to leave a review. Smile Hotel Premium Hakodate Goryokaku
Kelvin Khew
Standard Twin Room Non-Smoking
Stayed in Jan 2025
Traveling with friends
26 review
9.5/10
Amazing
Posted on Mar 18, 2025
Great amenities, and the room is reasonably priced. It’s conveniently located near the Hokkaido tram, and most importantly, it's just a short distance from Goryokaku Tower!
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku.We are very happy to hear that you were satisfied with your stay here.Buses and tram are operating from the vicinity of our hotel, so we think that you are able to travel Hakodate conveniently.Around the front desk of the hotel, we have posted information on how to get to sightseeing spots and shops where recommended by our staff.If you are interested in the places, please don't hesitate to let us know.All of our staff are looking forward to your next visit.Smile Hotel Premium Hakodate Goryokaku
Cynthia
Standard Double Room A Non-Smoking
Stayed in Dec 2024
Couple
2 review
9.5/10
Amazing
Posted on Jan 30, 2025
Comfortable stay at the hotel. Bed was comfortable and clean. However, room does not provide bottles of water.
Response from Property: 非常感谢您入住Smile Hotel Premium Hakodate Goryokaku。我们很高兴您住得愉快。客房內不提供矿泉水。非常抱歉。需要矿泉水的客人請到一樓前台前的自動販賣機購買。请您理解。我们的员工将继续努力,在未来进一步改善我们的服务。感谢您在百忙之中向我们提供反馈意见。Smile Hotel Premium Hakodate Goryokaku。
Rasa W
Standard Double Room A Non-Smoking
Stayed in Jun 2024
Solo traveler
3 review
10/10
Outstanding
Posted on Aug 2, 2024
New hotel and the room very clean. Nice view and nice staff. Near a tram and Goryokaku
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku.We are very grateful and happy to receive your compliments regarding our staff's customer service. All the staff will continue to strive to further improve our services. Also, there are many good out-of-the-way place, and you can enjoy the scenery of each season, so we recommend visiting again in different seasons. If you have the opportunity, we would appreciate it if you would consider staying in hour hotel onece more.We are looking forward to seeing you again. Thank you.Smile Hotel Premium Hakodate Goryokaku
Guest User
Standard Double Room A Non-Smoking
Stayed in Feb 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 14, 2025
It was nice and very accommodating people around. Keep it up 🫶
Response from Property: 非常感謝您入住Smile Hotel Premium Hakodate Goryokaku。我們會將您對我們的感想與員工分享,我們今後也我們做努力的,秉承“通過熱情好客讓客户開心”的座右銘。如果您下次入住時如果有什麼我們能幫助您的地方的話,不管是什麼都請告訴我們!感謝您在百忙之中向我們提供反饋意見。全體員工期待再次見到您。Smile Hotel Premium Hakodate Goryokaku
Adrian Tam
Standard Twin Room Non-Smoking
Stayed in Oct 2024
Traveling with friends
7 review
6.0/10
Posted on Nov 21, 2024
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Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku this time.We would also like to thank you again for your reviews during your busy schedule.We will continue to devote ourselves to providing more comfortable stays for our all customers. We are looking forward to seeing you again when you come around here again.Smile Hotel Premium Hakodate Goryokaku
Woon&kay
Standard Twin Room Non-Smoking
Stayed in Jun 2024
Family
13 review
6.5/10
Posted on Jul 7, 2024
Value for money stay :) simple hotel with basic amenities . Quite a distance to tourist spot must take the local tram which is mins walk from hotel . Don’t bother to go best few doors for jap food . Not worth it . But there is a meat Resturant opposite hotel it’s very good
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku.We would also like to thank you again for your reviews during your busy schedule.Quite a distance to tourist spot, but buses and street cars services operate from the neighborhood of our hotel, so we are sure that you are able to enjoy sightseeing conveniently.There are many good restaurants where can eat not only seafoods but also ramens and Japanese bar called "Izakaya". Also, there are many sightseeing spots where you can enjoy the scenery of each season, so we recommend visiting again in different seasons. If you have the opportunity, we would like you to try another restaurants and go out-of-the-way place if you would consider staying in hour hotel onece more.All of our employees are looking forward to seeing you.Smile Hotel Premium Hakodate Goryokaku
helen penguin
Triple Room Non-Smoking
Stayed in Aug 2024
Family
8 review
9.5/10
Amazing
Posted on Oct 8, 2024
Room was spacious and clean. Toilet is big compared to other hotels.
Response from Property: Thank you for staying at Smile Hotel Premium Hakodate Goryokaku. We are glad that you enjoyed your stay. Our staff will continue to work hard to further improve our services in the future. Thank you for taking the time to provide us with your feedback. We look forward to seeing you again. Smile Hotel Premium Hakodate Goryokaku.