Smile Hotel Premium Hakodate Goryokaku Guest Reviews
4.4/5
Very Good
104 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.6
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All reviews(104)
Positive reviews(101)
Reviews with photos/video(17)
Clean and tidy(27)
Awesome rooms(18)
Easy to get around(8)
Delicious breakfast(7)
Near shopping area(7)
Convenient for shopping(6)
Comfortable bed(4)
Friendly front desk staff(3)
Negative reviews(3)
Cynthia
Standard Double Room A Non-Smoking
Stayed in Dec 2024
Couples
2 review
4.7/5
Amazing
Posted on Jan 30, 2025
Comfortable stay at the hotel. Bed was comfortable and clean. However, room does not provide bottles of water.
Response from Property: 非常感谢您入住Smile Hotel Premium Hakodate Goryokaku。我们很高兴您住得愉快。客房內不提供矿泉水。非常抱歉。需要矿泉水的客人請到一樓前台前的自動販賣機購買。请您理解。我们的员工将继续努力,在未来进一步改善我们的服务。感谢您在百忙之中向我们提供反馈意见。Smile Hotel Premium Hakodate Goryokaku。
Rasa W
Standard Double Room A Non-Smoking
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Aug 2, 2024
New hotel and the room very clean. Nice view and nice staff. Near a tram and Goryokaku
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku.We are very grateful and happy to receive your compliments regarding our staff's customer service. All the staff will continue to strive to further improve our services. Also, there are many good out-of-the-way place, and you can enjoy the scenery of each season, so we recommend visiting again in different seasons. If you have the opportunity, we would appreciate it if you would consider staying in hour hotel onece more.We are looking forward to seeing you again. Thank you.Smile Hotel Premium Hakodate Goryokaku
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku this time.We would also like to thank you again for your reviews during your busy schedule.We will continue to devote ourselves to providing more comfortable stays for our all customers. We are looking forward to seeing you again when you come around here again.Smile Hotel Premium Hakodate Goryokaku
Woon&kay
Standard Twin Room Non-Smoking
Stayed in Jun 2024
Family
13 review
3.2/5
Posted on Jul 7, 2024
Value for money stay :) simple hotel with basic amenities . Quite a distance to tourist spot must take the local tram which is mins walk from hotel . Don’t bother to go best few doors for jap food . Not worth it . But there is a meat Resturant opposite hotel it’s very good
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku.We would also like to thank you again for your reviews during your busy schedule.Quite a distance to tourist spot, but buses and street cars services operate from the neighborhood of our hotel, so we are sure that you are able to enjoy sightseeing conveniently.There are many good restaurants where can eat not only seafoods but also ramens and Japanese bar called "Izakaya". Also, there are many sightseeing spots where you can enjoy the scenery of each season, so we recommend visiting again in different seasons. If you have the opportunity, we would like you to try another restaurants and go out-of-the-way place if you would consider staying in hour hotel onece more.All of our employees are looking forward to seeing you.Smile Hotel Premium Hakodate Goryokaku
helen penguin
Triple Room Non-Smoking
Stayed in Aug 2024
Family
6 review
4.7/5
Amazing
Posted on Oct 8, 2024
Room was spacious and clean. Toilet is big compared to other hotels.
Response from Property: Thank you for staying at Smile Hotel Premium Hakodate Goryokaku.
We are glad that you enjoyed your stay.
Our staff will continue to work hard to further improve our services in the future.
Thank you for taking the time to provide us with your feedback.
We look forward to seeing you again.
Smile Hotel Premium Hakodate Goryokaku.
DjohC
Standard Double Room A Non-Smoking
Stayed in Mar 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Quiet and comfortable! still new and very clean.. close to Goryokaku park if you are traveling for Spring cherry blossoms.
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku.We hope that you could have a camfortable stay and great time here.Buses and street cars services operate from the neighborhood of our hotel, so we hope you will enjoy sightseeing conveniently.There are many good out-of-the-way place, and you can enjoy the scenery of each season, so we recommend visiting again in different seasons. If you have the opportunity, we would appreciate it if you would consider staying in hour hotel onece more.All of our employees are looking forward to seeing you.Smile Hotel Premium Hakodate Goryokaku
Kitti
Standard Double Room A Non-Smoking
Stayed in Nov 2023
Family
15 review
4.7/5
Amazing
Posted on Jan 3, 2024
The room is small but it common in Japan. The location is great, good services and the breakfast is fined.
Response from Property: Thank you for staying at Smile Hotel Premium Hakodate Goryokaku.We are glad to hear that you are happy with our breakfast.In addition to Hakodate special dishes such as squid rice, our desserts change with the seasons and we also have new menu items available. We would be delighted when you use our hotel and enjoy our food again when you come back in hakodate.All of our staff are looking forward to seeing you onece more!Smile Hotel Premium Hakodate Goryokaku
Guest User
Standard Double Room A Non-Smoking
Stayed in Jul 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Aug 6, 2023
Hotel is quite new and clean. Location is pretty near to tram station. There is a 7-11 just across the road.
There are soft drink vending machines, washing machines and clothes driers in some floors. Microwave oven is available in base floor.
Nice place to stay.
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku.We hope that you could have a camfortable stay and great time here.We are looking forward to seeing you again when you come around here.Also thank you again for your review during your busy schedule.
StellaButter
Economy Double Room
Stayed in Sep 2023
Couples
7 review
5.0/5
Outstanding
Posted on Nov 3, 2023
Walking distance to a lot convenient store and izakaya. Good location
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku. We hope that you were able to spend your stay comfortably.We are looking forward to seeing you again. Thank you very much.
Hoi yuk
Standard Twin Room Non-Smoking
Stayed in Nov 2024
Travel with friends
8 review
4.0/5
Very Good
Posted on Dec 30, 2024
Very cleanly
Response from Property: 非常感謝您入住 Smile Hotel Premium 函館五稜郭酒店。 我們不擅長外語,但我們每天都在努力改進我們的服務,以儘可能地幫助我們的客户。 如果您將來可以繼續使用 Smile Hotel Premium Hakodate Goryokaku,我們將很高興。
Anonymous User
Standard Double Room A Non-Smoking
Stayed in Mar 2024
Family
13 review
4.7/5
Amazing
Posted on May 3, 2024
Good location for traveller!
Response from Property: Thank you very much for staying at Smile Hotel Premium Hakodate Goryokaku.We hope that you could have a camfortable stay and great time here.Buses and street cars services operate from the neighborhood of our hotel, so we feel like you are able to enjoy sightseeing conveniently.There are many good restaurants and sightseeing spots where you can enjoy the scenery of each season, so we want you to visit again in different seasons! We are looking forward to seeing you onece more. Thank you.Smile Hotel Premium Hakodate Goryokaku
Noraine
Standard Twin Room Non-Smoking
Stayed in May 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jun 23, 2024
Location is good.
Response from Property: Thank you for staying at Smile Hotel Premium Hakodate Goryokaku. Also thank you again for your review during your busy schedule. There are many buses and street cars nearby, so you can sightsee most of Hakodate! We recommend visiting here again in different seasons. If you have the opportunity, we would appreciate it if you would consider staying in hour hotel onece more.We are looking forward to seeing you. Smile Hotel Premium Hakodate Goryokaku
Anonymous User
Standard Double Room B
Stayed in Mar 2023
Travel with friends
3 review
4.0/5
Very Good
Posted on Apr 30, 2023
Walking distance to Goryokaku Park.
Easily accessible by tram to Hakodate station.
Response from Property: Thank you for staying at Smile Hotel Premium Hakodate Goryokaku.Also thank you again for your review during your busy schedule.There are many buses and street car nearby, so you can sightsee most of Hakodate!We are looking forward to seeing you again when you come around here.Smile Hotel Premium Hakodate Goryokaku
Anonymous User
Standard Twin Room Non-Smoking
Stayed in Jan 2025
Couples
13 review
4.7/5
Amazing
Posted on Feb 20, 2025
The only two flaws: bad lighting, and low-quality particle boards)
(When the front desk saw my room number, they gave me a breakfast voucher and asked me if I wanted room cleaning)
(It really seems to be working towards premium, the 3 receptionists at the front desk are polite, the internet speed is super fast, and the hardware in the room is quite high-end except for the lights and particle boards,
Original TextTranslated by Google
Response from Property: 感謝您入住 Smile Hotel Premium Hakodate Goryokaku。謝謝您發的照片。我們非常感謝並很高興收到您對我們員工的客户服務的讚揚。我們的員工將繼續努力,在未來進一步改善我們的服務。我們全體員工期待您的歸來。Smile Hotel Premium Hakodate Goryokaku
Weidenuoyegaoqiu
Triple Room Non-Smoking
Stayed in Dec 2024
Travel with friends
29 review
5.0/5
Outstanding
Posted on Jan 27, 2025
The location is easy to find. There is a paid parking lot next to the hotel, 700 yen for less than 12 hours. There are various shops and restaurants near the hotel. It is highly recommended
Original TextTranslated by Google
Response from Property: 非常感謝您入住Smile Hotel Premium Hakodate Goryokaku.我們還要再次感謝您提供詳細訊息。酒店前台張貼了訊息的何前往我們工作人員推薦的餐廳和人氣的觀光地。如果有問題或者在意的事,請隨意向我們提問。等待您再次利用。Smile Hotel Premium Hakodate Goryokaku