Atour Hotels in Haikou

I want to specifically says thank you to 万新 and 骆一呀. Not sure what happened but there was a bit of hiccup with my reservation, 万新 came to rescue and resolve the situation and let us check in smoothly. Very professional, friendly and approachable. The next day, we were leaving to airport, it was still raining and difficult to hail a taxi thus I have requested 一呀 to help to call DiDi and without hesitation, she helped us to book. She brought us to the DiDi waiting area and made sure that we boarded the right car and sent us off. Very helpful and friendly. The hotel is very new. The lobby and room are very clean. Overall, the 1 night stay was very pleasant. The staff willingness to go extra miles is beyond words. I really appreciated their services. Thank you so much.

The stay was very comfortable. It was very close to Xixiu Beach, just a 10-minute walk away. There was also a place to wash your feet with fresh water at the entrance of the hotel, which was very considerate! The service was also very good. After a day of playing, my pants were dirty and I was too lazy to wash them. The auntie was willing to help wash and dry them. Good reviews! There are not many places to eat around, so you have to take a taxi to go to places farther away, but the takeaways are quite complete, and it is very convenient to deliver them to the upstairs by robots

The hotel is located near the pier, with a superior location, and is near the duty-free city. The duty-free city opens at 10 am, making shopping and entertainment very convenient. It is a bit like the design of a large shopping mall in Macau. The room was upgraded free of charge, fully equipped, modern in design, clean and tidy, and the bed was comfortable. The staff are friendly, enthusiastic and considerate. Whether checking in at the front desk or dining in the restaurant, the service staff left a good impression. We arrived at 9pm and had a midnight snack. It is also convenient to rent a car nearby.

Atour light is a great hotel even though its not as big as other hotels. I like to praise the staff'for their positive, helpful attitude. I am satisfied with their service, especially a young man by the name of Yan Yee who goes beyond his duty to help with translation of english. Assist in booking our cab and assist especially with the mandarin address which we were clueless. Kudos to all the front line staff and ground staff who were very helpful even when they were busy. A young cheerful lady staff (did not get her name) was also very helpful too in helping us on our final day of checkout when we have difficulty with the didi booking App. We very much appreciated their fantastic service, the past few days of our stay here. Keep up the good job. Your management should be very proud to have such a great team. Our 4-nights stay here was made pleasant. We wish to thank the staff, senior staff & everyone for the service rendered. Our rooms are 1306 (me) & 1307 from 20-29th Nov 2024 and we are from Singapore. 👍🙏

The new Atour is located on a new road section. The surrounding area is still new. The merchants next to it are still in the investment promotion stage, and the house opposite has not been delivered yet. Fortunately, Didi conveniently solved most of the problems. This Atour experience is very satisfactory. The decoration maintains Atour's usual level. The lobby and the library are very attractive. The instructions for the elevator and the corridor are clear and not easy to get confused. Advantages: 1. The room is very comfortable. There are tissue boxes for bedding, pillows, bedside and washbasin, which is very convenient. There is a yoga mat, but I don’t have time to experience it. 2. The tea set is good and convenient for drinking tea. There are tea and coffee. There are 4 bottles of water and a Sprite in the room. 3. The laundry room and the gym are together. I experienced the drying service, which is very good. I can see on the screen in the room that there are several washing machines and dryers available. 4. The overall cleanliness and facilities of the room are satisfactory. 5. The price in the off-season is very cost-effective, but the Atour applet is more expensive than Ctrip, so I have to continue to support Ctrip. There are three shortcomings: 1. After arriving at the store, they said that the executive king-size room was not ready yet, so they gave me a balcony king-size room, which may not be a good choice: the balcony cannot be experienced on rainy days, and there is some water and dust accumulation on the balcony. There is a glass door to go out to the balcony, which is shared with the next room. If you are traveling alone or female, the balcony room is not recommended. 2. I forgot to bring hand cream, and I found that there was no hand cream in the Atour room when I arrived at the store; 3. The toilet is not a smart toilet. Haikou has been cold these days, and the toilet also reminds me of this.

The service of the hotel is really warm. Our family traveled to Haikou and stayed in the hotel. The lobby of the hotel is unique. The waiter is the characteristic of Hainan's Qiong Opera, and the style is particularly fresh and literary. There are two points that made me write a review. One is that at breakfast, because the family is old and young, the child is relatively young and can't sit still, so we take turns to eat. After the waiter in the restaurant saw it, he immediately came over enthusiastically to help me hold the child for us to eat. She also asked the kitchen to make exclusive small complementary foods for the child. Our family was very surprised to feel such a warm atmosphere in the hotel, which made our family eat happily and live comfortably. The breakfast was rich and delicious and there was no repetition for several days. Not only that, the lobby also set up a love water station for the takeaway, which is rare. It happened that the takeaway brother asked about the hotel's late-night porridge. The girl at the front desk enthusiastically invited the takeaway to eat (the weather in Haikou is a bit cold). It was considerate and warm. The room was also clean and tidy, which filled up our travels and started the second day's itinerary with vitality. It is really a treasure hotel. I will continue to choose this store next time I come to Haikou! Warm, considerate and comfortable

The comfortable experience exceeded expectations, and the details and service were perfect! This time I stayed at Atour Hotel Haidian Island, Haikou City, and it was my first time to choose Atour. From entering the lobby to checking out, I felt the meticulous service and high-quality facilities throughout the whole process. It can be called the ”ideal habitat” during the journey. Service: The front desk staff Ou Yi is warm and thoughtful, the check-in is efficient, and the service response is quick. Some temporary needs can be solved in a timely manner, which makes people feel at ease. When Ouyi heard that we wanted to buy a pillow, he provided me with purchasing methods and discounts, which was great! facility: 1. Guest rooms that are both intelligent and comfortable. The room is simple and cozy, equipped with high-quality bedding (I personally tested the mattress to find it just the right hardness and softness, and all my fatigue disappears instantly when I lie down!), the bathroom is separated into wet and dry areas, and the smart toilet and induction lighting system are full of technology and provide a perfect experience. 2. Abundant public facilities. The hotel has a 24-hour gym and self-service laundry room, which are well-equipped and clean, especially suitable for business travelers; the book bar area is quiet and provides free borrowing services. You can read a book in your spare time and enjoy the atmosphere. Dining experience: The breakfast has a rich variety, with a reasonable combination of Chinese and Western styles. There are both Hainan specialty noodles and Western bread salads. The ingredients are fresh and the taste is online. Although we didn't dine at the hotel when we went to Dad's Tea, when we received the free coffee in the restaurant, we thought we could definitely choose to dine at the hotel next time. Atour Hotel perfectly combines oriental aesthetics with modern convenience. From environmentally friendly decoration (such as natural bamboo and wood fiber materials) to humanized service, all of them reflect the brand's emphasis on user experience. Whether it is a business trip or a relaxing vacation, this is a high-quality choice that you cannot miss in Haidian Island!

Facilities: relatively complete, food delivery robot. Hygiene: clean and tidy. Environment: the location is OK, the surrounding environment is average. Service: the front desk is very good, and when you see people resting in the lobby, they will serve tea at any time.

海口國興大道亞朵酒店（省政府店）給我留下了深刻的印象。從踏入酒店的那一刻起，温馨雅緻的環境就讓人倍感舒適。酒店的大堂設計簡約而不失格調，柔和的燈光灑在木質裝飾上，營造出寧靜愜意的氛圍，彷彿瞬間褪去了旅途的疲憊。 客房內的設施更是令人滿意。床鋪柔軟舒適，被褥乾淨整潔，保證了高質量的睡眠。枕頭提供了多種選擇，滿足了不同客人的需求。房間的隔音效果出色，即便臨近街道，也能擁有一個安靜的空間。衞生間乾濕分離，洗浴用品是高品質的專屬定製款，味道清新淡雅。另外，房間內還配備了舒適的辦公桌椅和高速穩定的無線網絡，對於商務人士來説非常友好。 酒店的服務也值得稱讚。工作人員熱情周到，無論是前台接待還是客房服務人員，都面帶微笑，耐心細緻地解答各種問題。入住期間，我感受到了他們的用心和專業。而且酒店的早餐種類豐富，涵蓋中西式美食，食材新鮮，味道美味，能夠很好地滿足不同客人的口味偏好。 酒店的地理位置優越，距離海南省政府僅有幾步之遙，周邊交通便利，出行十分方便。附近還有多個商業區和美食街，無論是購物還是品嚐當地特色小吃，都非常便捷。此外，酒店周邊環境優美，空氣清新，閑暇時可以在附近散步，感受海口的城市魅力。 總之，海口國興大道亞朵酒店（省政府店）無論是從環境、設施、服務還是地理位置來看，都是一家非常值得推薦的酒店。無論是商務出差還是旅遊度假，這裏都是您在海口的不二之選。

The service is super good. They also helped me to delay check-out. The room is large and has no odor. The sound insulation is very good. Sanitation: good Service: good Environment: good Facilities: good Good facilities