Read genuine traveler ratings & reviews to find your perfect stay.
Posted onApr 28, 2026
Matthew H
I had a really enjoyable stay at the Swiss Lenana Mount Hotel and would happily return.
From the moment I arrived, the staff were exceptionally friendly and welcoming. They really made an effort to help me settle in, which immediately set the tone for the stay. A standout moment for me was when the general manager personally came over to introduce himself and check that everything was going well — a small touch, but one that you don’t often experience and it made a big difference.
The rooms were spacious, very clean, and clearly well maintained. It felt comfortable and relaxing throughout my stay.
I also really appreciated the location. The area felt safe and pleasant to walk around, with some great places to eat nearby. While I usually stay in Westlands when I visit Nairobi, this was a refreshing change. You’re still only about a 10-minute Uber ride from Westlands and other key areas, but far enough out to enjoy quieter evenings and avoid the heavy traffic.
Overall, this was an excellent experience — great location, great people, and a genuinely comfortable stay. Highly recommended.
Show more
Price per night from:MXN860
Posted onFeb 28, 2026
Guest User
The accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a ”Jazz Night” but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.
Show more
Price per night from:MXN1,560
Posted onJun 3, 2026
Lim Hooi MinMy solo travel for business. The surrounding is safe with excellent security precaution. The room and hotel is clean. In-room food is good too. Prompt email reply and excellent service.
Show more
Price per night from:MXN2,020
Posted onAug 5, 2026|Superior Twin Room
Guest UserI booked this hotel two months in advance, paying 980 RMB per night including breakfast. However, on the day I checked in, my colleague found the price was 580 RMB per night with breakfast. Early check-in cost an extra $30.
I appreciated that the power outlets were universal Chinese type, so I didn't need an adapter. The breakfast offered steamed buns, noodles, and chopsticks. While it was nothing special, it was decent enough. The outdoor seating at the restaurant was very comfortable.
On the downside, the room facilities were outdated, and the hygiene was just average. There was a strange smell from the wardrobe and the sink, and some areas were quite dirty.
On the positive side, the staff were all very nice. If the price had been under 500 RMB per night, I would have found it acceptable. But paying nearly 1000 RMB per night, I felt like I got a raw deal.
Show more
Price per night from:MXN1,181
Posted onAug 15, 2025
Guest User
I am quite satisfied with the overall facilities of the hotel, but the body odor of the cleaner (male) is so strong that I can still smell the odor on my body after cleaning my room. No one came to clean the room from the first day to the second day.
Show more
Price per night from:MXN2,220
Posted onDec 3, 2025
YUSUFMU5
What an amazing experience! Me and my wife have luckily travelled to many countries and stayed in a range of hotels and this was one of the most comfortable and welcome experiences. Our first time in Nairobi so we didn’t know too much about where to stay until we spoke to some people. They mentioned the area to be safe and also recommended this hotel as a great way to be comfortable in Nairobi. You have security in entrance and exit and they were super nice. All the staff in the hotel were accommodating and showed us around and had us alll the info we needed. We got breakfast included and stayed for 3 nights. The breakfast was exactly what we needed. You have a range of foods to choose from and I’m sure you’ll find something you like! The food at the hotel is halal which is great for us too. Our room was cleaned and refilled every day and they were respectful and details in their service. We also used the gym which was super great. Enough for you to get a good workout in too. The location is next to Sarit Centre, perfect to access the Masai Market (on specific days) and also shops of all kinds.
Big thank you to the team and everyone involved! Will definitely choose this hotel if I’m ever in Nairobi and also one I’d recommend to friends and family.
Show more
Price per night from:MXN1,581
Posted onFeb 16, 2026|Cozy Room
Guest User
The hotel is an old colonial house and well maintained. The location is a little far from the restaurants and city center. A Carrefour is within walking distance. Breakfast and pool are great. Highly recommended for budget travelers
Show more
Price per night from:MXN721
Posted onJul 15, 2026|Deluxe Room
Guest User
I stayed here twice, once on arrival and again the day before my flight home. The first time, I was a bit disappointed because I was on the 5th floor and my window looked out onto a terrace. However, my second stay was on the 9th floor with an amazing view overlooking Nairobi National Park, which really boosted my overall impression! I could even spot giraffes and ostriches with binoculars.
The room itself was spacious and comfortable, with absolutely no complaints. Security was also excellent. I had expected there to be more shops within the building, but aside from about three restaurants, most of the other spaces were vacant. So, for any shopping, you'll need to venture outside.
Show more
Price per night from:MXN1,152
Posted onMar 4, 2020
JIONGThe environment is very good, if only some wild animals are raised. Breakfast is good, set breakfast and dinner, barbecue for one night to watch the show, European dinner for one night. Both are pretty good. At noon, it will be resolved next to the shopping mall. Not too many guests, suitable for vacation.
Show more
Price per night from:MXN2,693
Posted onNov 4, 2025
1875786****
The environment is good, clean and comfortable, it is very convenient to have three meals, and the taste is also very good.
Show more
Price per night from:MXN1,339