Novotel Guwahati GS Road Reviews

Response from Property: Dear Guest, Thank you for taking the time to share your experience about your recent visit at Novotel Guwahati. We’re thrilled to hear that you had an awesome stay with us and that Maringo and Chinki made your experience even more special. We truly appreciate your kind words about our staff, and we’ll be sure to share your compliments with them. It’s always our goal to provide our guests with exceptional service, and we’re so happy to have made your stay memorable. We look forward to welcoming you back soon for another great experience! Sincerely, Manmeet SINGH General Manager

Response from Property: Dear Guest, Thank you for taking the time to share your experience about your recent visit at Novotel Guwahati. We’re glad to hear that your overall stay was pleasant, and that you enjoyed the size and cleanliness of the executive room ***** with the city view from the 8th floor. However, we sincerely apologize for the issues you encountered during your stay. Regarding the dining area, we have taken note of your comments about the damp walls and the mosquito issue, and we will certainly address this to ensure a more comfortable environment for our guests. We also appreciate your feedback about the pool area. We understand that the layout near the rooftop restaurant may have caused discomfort, and we will look into this to improve the experience. We apologize that the reception experience did not meet your expectations, and we will review our processes to ensure a warmer welcome for all our guests in the future. Lastly, we understand the inconvenience caused by the ongoing construction near the hotel, and we appreciate your patience during this time. We will continue to monitor the situation to minimize any disruption to our guests' arrival experience. I would appreciate if you could share your contact details for us to discuss this in more detail. Your feedback is invaluable, and we look forward to having the opportunity to welcome you back for a more enjoyable stay. Sincerely, Manmeet SINGH General Manager

Response from Property: Dear Guest, Thank you for taking the time to share your experience about your recent visit at Novotel Guwahati. We're thrilled to hear that you had an exceptional experience with us. We're especially pleased that Sanjoy and Resu were able to make your stay memorable with their excellent service. It’s also great to know that you enjoyed both the food and the ambience. We completely understand your concern regarding the noisy party, and we appreciate your understanding that it was beyond our control. We will certainly take your feedback into account to enhance the dining experience for all our guests. We look forward to welcoming you back for another memorable stay! Sincerely, Manmeet SINGH General Manager