Lavande Hotel (High-speed Railway North Station of Guilin) Reviews
Lavande Hotel (High-speed Railway North Station of Guilin)
Stores 1-10, building 9, No. 72 Beichen Road, Diecai District, Guilin, Guangxi, ChinaView Hotel Details
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Lavande Hotel (High-speed Railway North Station of Guilin) Guest Reviews
4.7/5
Outstanding
1421 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1421)
Positive reviews(1390)
Reviews with photos/video(205)
Friendly front desk staff(252)
Convenient location(205)
Easy to get around(139)
Classy environment(123)
Delicious breakfast(94)
Close to train station(92)
Perfect for business trips(33)
Negative reviews(31)
Geraldine Jing
Elegant Double Room
Stayed in Dec 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Room was very spacious and clean. Allowed me to check in early. The wall-controlled shade and curtain is a nice touch. You have to insert your room card into the wall slot for power. I also utilized the communal washing machine, which is a nice amenity.
Response from Property: 小麗非常感謝您的入住以及對酒店的認可!麗楓講究的是朋友式的服務,追求真誠、親切、自然的服務我們會一如既往的用心接待每一位客户,再次感謝! Good Morrow衹為更好的出發!
EatPrayTravel
Elegant Twin Room
Stayed in Dec 2024
Family
21 review
4.7/5
Amazing
Posted on Jan 9, 2025
The location of the hotel is very close to the train station and long distance bus station. Super convenient! Rooms are spacious and clean. There are convenient stores and eateries nearby, as well as a big supermarket inside a medium sized mall.
We had some issues/complaints and management was very quick in responding and resolving the problem.
If you enjoy a cup of tea, do bring your own, since Lavande does not provide teabags for basic room types, even though it says on their website that they do.
Response from Property: 小麗非常感謝您的入住以及對酒店的認可!麗楓講究的是朋友式的服務,追求真誠、親切、自然的服務我們會一如既往的用心接待每一位客户,再次感謝! Good Morrow衹為更好的出發!
mehmet demirkan
Elegant Double Room
Stayed in Sep 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Oct 29, 2024
super
Response from Property: 小麗非常感謝您的入住以及對酒店的認可!麗楓講究的是朋友式的服務,追求真誠、親切、自然的服務我們會一如既往的用心接待每一位客户,再次感謝! Good Morrow衹為更好的出發!
Guest User
Elegant Double Room
Stayed in Jan 2025
Couples
17 review
4.7/5
Amazing
Posted on Feb 12, 2025
I stayed at Lavande all the way when I was traveling by car. The room facilities were clean and sanitary, the bedding was comfortable, and the room attendants were enthusiastic. I recommend it to friends who are traveling or on business. It is a trustworthy hotel chain.
Original TextTranslated by Google
Response from Property: Dear, if you are satisfied, please give Xiaoli five points
Guest User
Elegant Double Room
Stayed in Dec 2024
Family
27 review
3.0/5
Posted on Jan 31, 2025
After entering the door, there are stains on the table, big holes on the bed sheets, and the sofa is also dirty. It just looks dirty. This hotel may not have high standards for itself. The gym equipment is also broken. The location is also average, quite far away. The only good thing is that there is a charging station in the basement, and the car can be left there to charge overnight, but it is a slow charge and will take a long time.
Original TextTranslated by Google
Response from Property: Dear, regarding the issue you reported, the hotel attached great importance to it after receiving it that day. We immediately checked the room you stayed in and found what you said. We apologize to you in advance. If you are not satisfied with anything during your stay in the future, please contact the front desk. The front desk will do its best to help you solve it. If you need to stay in the future, please contact the hotel in advance. We will arrange a room for you in advance and ensure that the room is in the best condition! I wish you a happy life! Looking forward to seeing you again!
Girl.123
Elegant Double Room
Stayed in Dec 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jan 6, 2025
I am the guest of 1103. First of all, the lady who helped check in on the afternoon of the 4th had a very good service attitude, was very warm and gentle, and was very considerate to upgrade the room type and gave me two dinner coupons, which was great! The room was also relatively clean. I missed breakfast time because I couldn't get up the next day, so I didn't have it, which was a bit regretful. The TV in the room can also be projected on the phone, which is really cool to watch TV series. The room is still very good. I went out with friends. The first night was not bad, so I stayed for two more nights. I will come again next time if I have the chance.
Original TextTranslated by Google
Response from Property: Xiaoli, thank you very much for your stay and recognition of the hotel! Lavande pays attention to friend-like service and pursues sincere, cordial and natural service. We will continue to receive every customer with heart, thank you again! Good Morrow is only for more Good to go!
Guest User
Elegant Double Room
Stayed in Nov 2024
Travel with friends
24 review
1.0/5
Posted on Dec 29, 2024
The entrance to the hotel is a one-way street. When we checked out, the front desk heard us saying that we would drive up to pick up our luggage. They didn't remind us of this and pretended not to hear. The vehicle was driving in the wrong direction and was photographed. The experience was extremely poor. Not recommended
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Elegant Double Room
Stayed in Oct 2024
Couples
14 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The room is very comfortable and spacious, with complete facilities. The mattress is very comfortable to sleep on. There is a washing machine and laundry detergent. What surprised me most is that there are full floor-to-ceiling windows and a balcony, which is very considerate of travelers. It was another wonderful night. The breakfast was also delicious and varied. The location is very good and convenient. It only takes about 10 minutes to walk to the high-speed rail station. The service of Xiao Xie and Xiao Luo at the front desk is also very good
Original TextTranslated by Google
Response from Property: Xiaoli, thank you very much for your stay and recognition of the hotel! Lavande pays attention to friend-like service and pursues sincere, cordial and natural service. We will continue to receive every customer with heart, thank you again! Good Morrow is only for more Good to go!
Guest User
Deluxe Double Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 26, 2024
The environment is good! The air conditioner cools quickly! The shower has a large water flow! The service provided by Xiao Luo and Xiao Tang at the front desk is good! Breakfast starts early! I usually choose Lavande when I am on a business trip. The environment is good, the service is good, and the price/performance ratio is very high! The location is also good. It is opposite the high-speed rail station. There is also a large garage underground for parking. It is very convenient whether you drive or take a train.
Original TextTranslated by Google
Response from Property: Xiaoli, thank you very much for your stay and recognition of the hotel! Lavande pays attention to friend-like service and pursues sincere, cordial and natural service. We will continue to receive every customer with heart, thank you again! Good Morrow is only for more Good to go!
Guest User
Elegant Double Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 17, 2024
I booked this hotel with my friends when I traveled to Guilin. The check-in staff, Tang and Qin, were very friendly and helped us with our luggage. The rooms are very cozy and spacious. They are well-equipped with a small refrigerator and an aromatherapy machine. There is a store downstairs, and the restaurant next to it is also good. There is also a KFC behind it. The location of the hotel is good.
Original TextTranslated by Google
Response from Property: Xiaoli, thank you very much for your stay and recognition of the hotel! Lavande pays attention to friend-like service and pursues sincere, cordial and natural service. We will continue to receive every customer with heart, thank you again! Good Morrow is only for more Good to go!
Jiajiajiayao
Elegant Double Room
Stayed in Oct 2024
Booked for others
55 review
5.0/5
Outstanding
Posted on Nov 16, 2024
It's my first time staying at Lavande Hotel. The hotel is in a good location and the environment is very comfortable. It takes only more than ten minutes by taxi to reach Elephant Trunk Hill and Two Rivers and Four Lakes. It takes ten minutes to walk to North Station. The hotel is clean and hygienic, with complete facilities and equipment. There is also very comfortable music when taking a shower. The breakfast is rich, the Guilin rice noodles are delicious, and the front desk service is very enthusiastic. I recommend everyone to stay!
Original TextTranslated by Google
Response from Property: Xiaoli, thank you very much for your stay and recognition of the hotel! Lavande pays attention to friend-like service and pursues sincere, cordial and natural service. We will continue to receive every customer with heart, thank you again! Good Morrow is only for more Good to go!
Guest User
Elegant Double Room
Stayed in Oct 2024
Other
2 review
5.0/5
Outstanding
Posted on Nov 15, 2024
The location is very good, very close to Guilin North Station. The hotel is very good in all aspects. The service provided by Xiao Tang and Xiao Xie at the front desk is also very good. They are very considerate and told me where there are more places to eat and where it is more lively. The room is very clean. The breakfast is also delicious. The price-performance ratio is super high
Original TextTranslated by Google
Response from Property: 小麗非常感謝您的入住以及對酒店的認可!麗楓講究的是朋友式的服務,追求真誠、親切、自然的服務我們會一如既往的用心接待每一位客户,再次感謝! Good Morrow衹為更好的出發!
Podabox
Elegant Double Room
Stayed in Oct 2024
Business travelers
44 review
5.0/5
Outstanding
Posted on Nov 13, 2024
The room is very clean. The kids like it very much. The bathroom has a large amount of water. The toiletries are also very regular. The hotel has airport pick-up and drop-off service, which is charged. The front desk staff, Xiao Tang and Xiao Xie, are very considerate. It is very close to the high-speed rail station. It is the first choice for business trips.
Original TextTranslated by Google
Response from Property: Xiaoli, thank you very much for your stay and recognition of the hotel! Lavande pays attention to friend-like service and pursues sincere, cordial and natural service. We will continue to receive every customer with heart, thank you again! Good Morrow is only for more Good to go!
Guest User
Elegant Double Room
Stayed in Oct 2024
Other
3 review
5.0/5
Outstanding
Posted on Nov 10, 2024
It was my first time staying at Lavande. The environment was clean and comfortable. It was also close to the high-speed rail station. The front desk staff provided warm, thoughtful and meticulous service! The room was of suitable size. I came with my children. When I checked in, Xiao Xie and Xiao Wang at the front desk provided children's slippers and children's toothbrushes. It was great! I recommend everyone to come and experience it.
Original TextTranslated by Google
6/7
Response from Property: Xiaoli, thank you very much for your stay and recognition of the hotel! Lavande pays attention to friend-like service and pursues sincere, cordial and natural service. We will continue to receive every customer with heart, thank you again! Good Morrow is only for more Good to go!
Guest User
Elegant Double Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The hotel is very convenient for transportation. It is about ten minutes' walk from the high-speed rail station to the hotel. As soon as I entered the hotel, the handsome men and beautiful women at the front desk greeted me warmly and served tea and water. Xiao Xie and Xiao Wang provided very good service. I was deeply touched and cared for. The room was very warm, with a good view, rich breakfast, and very stylish.
Original TextTranslated by Google
Response from Property: Xiaoli, thank you very much for your stay and recognition of the hotel! Lavande pays attention to friend-like service and pursues sincere, cordial and natural service. We will continue to receive every customer with heart, thank you again! Good Morrow is only for more Good to go!