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Verified reviews
Location9.0
Amenities8.9
Service9.0
Cleanliness9.1
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All reviews(909)
Positive reviews(883)
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Well decorated(27)
Well designed(24)
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Negative reviews(26)
Anonymous User
Starry Gaming Double Room
Stayed in Jan 2025
Business traveler
17 review
1.0/10
Posted on Feb 22, 2025
The hygiene is not good, and it is normal for e-sports hotels to be noisy all night.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better services. Please believe that we want to do more for our guests. The hotel will have seasonal events in the near future and we look forward to your participation! We welcome you to stay again!
Dengqiyusheng
Canyon Opens A Black Five Person Room1
Stayed in Dec 2024
Traveling with friends
3 review
1.0/10
Posted on Jan 12, 2025
Rubbish hotel, all reviews are fake. Cleanliness is bad, and it is even worse on weekends when room availability is tight. I will not come here a second time.
Original TextTranslated by Google
Response from Property: Dear friend, I am very sorry that I did not bring you a satisfactory stay experience. Looking at the reason for your comment, Xiao T also has a hard time. Regarding your comment, the hotel clearly informed you that there is a good review activity, and you can extend your stay for one hour for free, which is not mandatory. You also clearly want to participate in the hotel's activities. After leaving the hotel, you immediately regretted it and threatened Xiao T with a bad review. Xiao T checked you in and checked out according to the normal process. I hope you understand. Xiao T hopes that every family member who comes to the store can have a perfect experience. I hope you can understand us and wish you a happy life!
Ozh.zhanhong
Starry Gaming Double Room
Stayed in Apr 2025
Traveling with friends
76 review
3.0/10
Posted on May 26, 2025
The hotel is far from the parking lot, and the parking fee is 99/day.
The hotel does not provide free mineral water, and each bottle of mineral water is 5 yuan.
The environment in the building is relatively dark and the ceiling is low. There are office buildings and confinement centers. The air conditioner is very noisy at night, and it is still under renovation in the morning...
Because the last experience was poor, the hotel sincerely invited me to go again and said that I would be given a free bill. I booked three times and refused twice. Finally, I stayed for two days. The hotel asked me to book and pay by myself and then refund the room fee. After a week of review, I chose to refund the low-priced room fee for the second night.
Because I checked in in a hurry on the first night, I went out to do business after sleeping for a few hours. I didn’t plan to stay longer. After all, the parking fee was too high and the room fee was close to 400. I could have stayed in a better location and hotel. Based on the hotel’s promise of a free room night, I chose to stay longer. The next day, the hotel asked for a room change. I clearly asked to move the packed luggage to the room. However, when I went back at night, all my luggage was on the floor at the front desk...
Will not go again...
Original TextTranslated by Google
Response from Property: Hello, dear guest, when you click on the backstage, your account is full of negative reviews of different hotels. We will not speculate too much about your real purpose. In your first negative review, you wrote about the high parking fee of the hotel. Regarding the parking fee, we have made a subsidy for guests who drive here, because the parking lot is not ours. The hotel has done its best. It is like you go to a shopping mall but you go to a random restaurant and ask the restaurant to waive the parking fee for you. It is the same reason. The hotel sincerely invites you to come back and stay again to give you a good stay experience. Here we will make a little compensation to make up for your original bad stay experience, but you blame it. ~ Our hotel holds the concept of respecting guests and serving guests. In the face of customer complaints, we try our best to solve the problem, but we absolutely cannot tolerate malicious threats of negative reviews. I wish you a happy life~
Anonymous User
Mutual Understanding And Confrontation, Double Room
Stayed in Nov 2024
Other
1 review
3.2/10
Posted on Dec 29, 2024
First, let's talk about the computer configuration that people are most concerned about.
It's written as 3070, but the loading speed of the game is a bit slow. Hearthstone sometimes freezes. I don't know what's going on, but I played Delta and the graphics card didn't work. I feel the configuration is okay.
In terms of environment, first of all, it's still about the computer. Double row is pretty good, but if a friend wants to bring a laptop to play together, it's not necessary. There's no place to put the laptop.
Secondly, the toilet design is very outrageous. Let's put it this way, when you use a big toilet, your friend can hear the sound of falling into the water outside. I don't understand, it's very embarrassing😅
The hygiene should be okay, I didn't see any dirty things, and the design is also beautiful.
The most outrageous thing is the check-out. Everyone knows about e-sports hotels. Everyone plays games together, most of them stay up late or play games all night. Most of the hotels I have stayed in have already checked out at 2 o'clock. This hotel checks out at 12 o'clock, just to make sure you want to sleep a little longer so that you can check out.
Another point that my friend complained about was the charge for disposable towels. He said that the hotels he stayed in did not charge for them. But I don’t know about this, but it’s a bit outrageous to pay more than 20 yuan for a disposable towel.
To sum up, you can come and stay, but I feel that this hotel is not trying to create a good experience for you to make you want to come again next time. It just disgusts you with every little thing.
Finally, if you give a good review, you can refill it for free for one hour. Haha, just look at this rating and have fun
Original TextTranslated by Google
Response from Property: Dear friend, hello: I am very sorry that I did not bring you a satisfactory stay experience. Seeing the reasons for your comments, Xiao T also has a lot of grievances. Regarding the slow response and card of computer equipment you mentioned, Xiao T has checked all the computers in the store and did not find the problems you reported. The graphics card does not turn because Xiao T's graphics card is temperature-controlled. It will not turn if the temperature is not reached. The normal check-in time of the hotel is 15:00 in the afternoon and the check-out time is 12:00 noon. These are indicated in the hotel policy. You can pay more attention to the accommodation policy of each hotel. Delayed activities are not a rigid requirement, but are provided to guests in need. For the charge of disposable towels, Xiao T has shown that it is required to be charged in the booking policy~ and the amount of the charge is indicated on the packaging~ Xiao T hopes that every family member who comes to the store can have a perfect experience. I hope you can understand us and wish you a happy life!
SakuyaEugen
Six-person Room
Stayed in Jul 2024
Traveling with friends
1 review
2.5/10
Posted on Aug 12, 2024
Don't come! Don't come! Don't come!
No one answered the customer service call, and there was a musty smell when I entered the room
The elevator took a long time to get, and the toilet was blocked and the water would flow backwards when flushed
I went downstairs to find customer service twice and WeChat once, but no one responded
Several sockets in the room were out of order
The projector was also out of order, the delay was very high after connecting, and the resolution was also poor
In short, it's not worth the price
Original TextTranslated by Google
Response from Property: Thank you very much for choosing us. Perhaps it is fate that allows you and us to have a beautiful encounter. In response to the problem you mentioned, the hotel has applied for renovation and upgrading. We will definitely actively improve our software services and hardware equipment. Be fully prepared for our next meeting.
Guest User
Starry Gaming Double Room
Stayed in Aug 2023
Other
3 review
3.0/10
Posted on Sep 17, 2023
To stay in this store, in addition to paying the room fee, you also need to spend dozens of yuan to find a charging cable, and spend hundreds of yuan to stay a night, but there is no cable. The property environment on the first floor is terrible. The toilet still has hair, which makes people’s butts get goosebumps unconsciously! The shower head also leaked everywhere, and I got sprayed all over my face after taking a shower!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience with us. We are sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better service. Please believe that we want to do more for our guests. The hotel will be renovated and upgraded recently, and we look forward to your participation! We welcome you to stay again!
Guest User
Six-person Room
Stayed in Aug 2023
Traveling with friends
1 review
2.5/10
Posted on Sep 18, 2023
The toilet is so rubbish, the sewer is smelly, and I didn't want to go to the toilet at all after staying there for two days. One of the wash basins on the sink is broken, and the other one leaks while I use it.
The beverages in the refrigerator are two-thirds less than when I went there in April, and there is no free mineral water.
Overall, it is much worse than when I first came here in April. I thought it was very good the first time I came here, so I chose this place again this time. As a result, it has become so bad in just a few months. I will never come here again.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience with us. We are sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better service. Please believe that we want to do more for our guests. The hotel will be renovated and upgraded recently, and we look forward to your participation! We welcome you to stay again!