Wenxuan Garden Hot Spring Resort Hotel Guest Reviews
4.7/5
Outstanding
476 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(476)
Positive reviews(466)
Reviews with photos/video(182)
Classy environment(157)
Relaxing hot springs(91)
Delicious breakfast(36)
Perfect for kids(33)
Garden view(17)
Tasty coffee(11)
Stayed multiple times(10)
Has facilities for children(5)
Negative reviews(10)
Guest User
Basic Room (Double Bed) (Building 10)
Stayed in Feb 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Mar 3, 2024
Good services, tasty coffee latte, perfect hot spring spa and comfort suite. For me to take a break is good enough👍
Response from Property: Dear Guest:Thank you for choosing Wenxuan Garden Leisure & Conference Hotel, for sharing your comments on your recent stay with us! We look forward to seeing you again.
Guest User
Standard Double Room (Building 10)
Stayed in Feb 2025
Travel with friends
34 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Very comfortable, rich breakfast, diverse outdoor pools, walk along the river after breakfast in the morning, and then take a bath, it's so comfortable, I will come again next time, the price is very suitable.
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6/8
Response from Property: 尊敬的賓客:非常感謝您的肯定與讚譽,您的滿意是我們前進的動力。為確保每位住客都能享受到同樣優質的體驗,我們將持續優化服務及設施。再次感謝您的支持,您的再次光臨我們分外期待!
Anonymous User
B.duck Family Twin Room
Stayed in Jan 2025
Family
5 review
4.7/5
Amazing
Posted on Feb 21, 2025
The room is decorated with B.Duck dolls, bedding, small tents, etc., which makes the whole room full of warmth. In addition, the hot spring in Wendian is also very good and it is very comfortable to soak in!
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Response from Property: Dear guest: Hello! Thank you very much for your love and affirmation of the layout and service of our parent-child room! We are very happy to see that the B.Duck theme elements and our small tent can make your stay experience more warm and pleasant. We are also very proud of our hot spring facilities. Your comfortable experience is our highest goal. We will continue to work hard to ensure that every guest staying in the hotel can enjoy the best accommodation services and create a more worry-free and relaxing accommodation atmosphere. We look forward to your visit again and continue to leave more good memories here!
Guest User
Basic Room (Double Bed) (Building 10)
Stayed in Jan 2025
Travel with friends
2 review
4.6/5
Great
Posted on Feb 17, 2025
Because the travel time was confirmed late, the hotel was basically fully booked. There were only double rooms, which were a little small and had simple facilities. The hygiene was good, there was no odor, the hot spring water was clean, and the skin felt smooth and wrinkle-free after soaking. It is highly recommended!
The service attitude of the hotel front desk and other service staff was very good. The breakfast was rich in variety and tasted good. The waiter closed the table in time. The surrounding environment of the hotel was good. It was early spring, and there were birds singing and flowers blooming everywhere. I will choose this hotel again for future vacations. 😊
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6/8
Response from Property: Dear guests: Hello! Thank you very much for your affirmation and love for our hotel! We are honored to provide you with satisfactory service and comfortable accommodation experience. As the main building was fully booked that day, the size of the room in Building 10 that you stayed in did not meet your expectations. We are deeply sorry. We hope that you will have the opportunity to experience the room in the main building of the hotel again next time. I believe that you will have a better experience. We look forward to providing you with more complete services and continuing your wonderful journey on your next vacation. Thank you again for your valuable evaluation and satisfactory feedback!
sue101
Standard Queen Room
Stayed in Jan 2025
Couples
12 review
4.7/5
Amazing
Posted on Feb 8, 2025
The environment is very good, the service is also attentive, the view outside the main building window is very beautiful, but the facilities are old and the sound insulation is not good, you can hear the sound of the TV next door, the hot spring is small but very clean, and the overall cost performance is high.
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Response from Property: 尊敬的賓客:非常感謝您的反饋,對於您提到的設施老舊及隔音不佳的問題,我們深表歉意,我們將加強樓區巡查力度,以提升您的住宿體驗。酒店温泉區配有12個天然温泉、1個常温泳池及1個水療池,我們承諾會保持衞生,持續優化設施。非常感謝您的寶貴意見,這些將幫助我們不斷提升服務品質,期待再次為您提供更優質、更私密的享受體驗。
Guest User
Basic Room (Double Bed) (Building 10)
Stayed in Jan 2025
Family
7 review
5.0/5
Outstanding
Posted on Feb 7, 2025
Good place for kids. The hot spring is very close to the main building. It is a real hot spring. The scenery is pleasant. You can feed the fish and slide. The bamboo rice nearby is very good. The restaurant below the hotel has a good group purchase discount. The fish is very fresh. However, the breakfast is very ordinary. The room heating is not warm enough. Fortunately, you can ask for an extra quilt. Children's toothbrushes and slippers are provided👍👍
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6/9
Response from Property: 尊敬的賓客:感謝您的細緻點評,我們深感榮幸。很高興您對酒店周邊設施、温泉、景色、小童活動及餐廳美食表示滿意,還特別提到竹筒飯和團購優惠。您的意見對我們非常重要,針對您提到的暖氣問題,我們會立即採取行動改進,調節穩定;您的滿意是我們不懈追求的目標。未來還請常來,我們將持續努力,提供更卓越體驗。期待再次為您提供温馨服務。
Guest User
Standard Double Room (Building 10)
Stayed in Jan 2025
Family
6 review
4.7/5
Amazing
Posted on Feb 10, 2025
The environment outside the hotel is very good👍 Suitable for family travel, good value for money, baby 170 hot spring and breakfast plus 118, the weather is cold, the pool has staff to send ginger soup to thank
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6/7
Response from Property: Dear guests: Hello! Thank you very much for your high rating and warm feedback! We are glad to know that you and your family had a great time in our hotel, and were particularly impressed by our hot spring facilities, breakfast and attentive ginger soup service. We are continuously optimizing the family travel experience so that every detail can add fun and warmth to your comfort.
Baiyang
Standard 2-bed Room
Stayed in Dec 2024
Family
3 review
1.0/5
Posted on Jan 31, 2025
The hotel's decoration is old, the room hygiene is quite poor, there were frequent power outages during the stay, I don't know if it was due to aging of the lines, and there were few varieties of breakfast.
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6/9
Response from Property: 尊敬的賓客:您好,我們深感抱歉未能為您提供滿意的住宿體驗。關於當天短時間斷電情況,我們第一時間進行線路排查及恢復,確保電力穩定供應,非常感謝您的意見。關於早餐菜單,您的反饋已得到重視,我們正考慮豐富品種,滿足顧客多樣化飲食需求。感謝您的寶貴意見,我們致力於不斷改進服務,期待未來能為您提供更好的服務,歡迎您再次光臨給予我們更多的機會展示我們的努力改進。
Guest User
Standard 2-bed Room
Stayed in Dec 2024
Couples
18 review
5.0/5
Outstanding
Posted on Jan 30, 2025
The hotel is close to Liuxi River, with greenery and quiet and comfortable. The staff is warm, thoughtful and polite. I received a call from the hotel shortly after I checked out. When I went home to sleep, I found that the charging cable of my mobile phone was left in the room. I called the hotel to tell them about the situation. The lady who answered the phone quickly checked and found it and sent it to me by express delivery. The staff still stayed at their posts on the 28th of the ***** year and had strong work ability. It can be seen that the hotel has put service first with adequate training. Great!
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Response from Property: 尊敬的賓客:您好,非常感謝您對我們酒店的認同與讚譽,我們深感榮光。得知您的入住體驗平添了幾分舒適和温馨,以及我們團隊的服務能在您旅途中留下美好印記,是我們最大的榮幸。再次感謝您的選擇與反饋,期待您下次光臨,我們將提供更加卓越的服務體驗。
Anonymous User
Standard Queen Room
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 12, 2025
The environment is very good, with a large and beautiful back garden. After soaking in the hot springs, take a walk and bask in the sun. It is very comfortable. The hotel service is very good. The front desk will ask if you need disposable plush slippers, fruit knives, fruit plates and other supplies, and then someone will deliver them to the room. Welcome fruit was also given when booking a room. The standard king-size bed room is quite large and comfortable, just in the same building as the check-in front desk. If there is a shortcoming, it may be that there are many rooms in the corridor on the 2nd floor where I live. It happened that there was an annual meeting that night. There was still loud noise in the corridor at 2 am. The sound insulation of the door is not good, which affects sleep a bit. At the end of the year, there are more people staying for annual meetings. I feel that the rooms in Building 10 are darker and quieter. In addition, the beds and pillows are quite comfortable. I am a light sleeper who is used to the bed, and I can sleep without insomnia after being quiet, which proves that the bed is quite comfortable and suitable.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for your positive comments and valuable suggestions. We are glad that you are satisfied with the environment, service and room quality. We are deeply sorry for the problem of corridor noise affecting sleep. We will strengthen the corridor inspection measures to ensure that all guests can enjoy a quiet rest environment. Thank you for your continued support, your feedback will help us to continuously improve. We look forward to the opportunity to provide you with a more perfect accommodation experience.
Guest User
Standard Double Room (Building 10)
Stayed in Dec 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Feb 8, 2025
The transportation is convenient. It takes about an hour to drive from Baiyun Airport to the hotel. It is located in the core area of hot spring hotels in Conghua. The environment is very good and it is a natural oxygen bar.
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Response from Property: 尊敬的賓客:非常感謝您對我們的酒店的正面評價,酒店所處從化區良口鎮,交通便利性,珠三角地區1.5小時即可到達。酒店位於流溪河畔,自然環境優美,能盡情享受“天然氧吧”的愜意氛圍。再次感謝您的選擇與肯定,期待您的下次光臨!
Guest User
Standard Double Room (Building 10)
Stayed in Dec 2024
Travel with friends
16 review
4.5/5
Great
Posted on Jan 14, 2025
The room is clean and tidy, the breakfast is rich, the hotel service is also good, close to Liuxi River, the environment is beautiful and the scenery is pleasant, next time I will bring my family and friends to take a hot spring vacation
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好!很高興您對流溪河的自然風光留下了深刻印象,真摯地感到高興您與您的家人朋友享受了愉快的度假時光!您的滿意是我們追求的最高目標。期待您的再次光臨,帶來更多美好的記憶!
Guest User
Standard Double Room (Building 10)
Stayed in Dec 2024
Family
18 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The service is really good, and the hot spring water is smooth and creamy, it's a real hot spring, not the kind of hot water that is boiled. I booked it on Ctrip and it also gave me fruit, but other bookings didn't. Don't ask me how I know, I booked separately. One room gave it, and the other didn't.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您的入住及對我們的高度評價。很高興您對我們服務和温泉設施表示滿意,酒店温泉是罕有的小蘇打氡温泉。再次感謝您的寶貴反饋,期待您的下次光臨,我們將繼續努力提供超乎期待的服務體驗。
Guest User
Standard Queen Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The room is decorated in an old-fashioned style, and the mattress is a bit hard.
The hotel has a good environment, suitable for walking, and I heard that fishing rods are also available.
The hot spring inside the hotel is very good, close to the main building, which is convenient. Or you can go to the Bishuiwan Hot Spring through the small door next to the hot spring area, which is convenient.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您下榻文軒苑!能夠得到您的認可是我們的榮幸,我們衷心期待您的再次光臨。
Guest User
Standard Queen Room
Stayed in Nov 2024
Travel with friends
7 review
4.6/5
Great
Posted on Dec 18, 2024
This is my third time to visit Wenxuanyuan this year. First of all, I want to praise the environment. The hotel is next to Liuxi River. You can walk along the river without leaving the hotel. The hotel also has a lush island, which allows people to be completely in nature. All the staff at the hotel front desk, dining room, and hot spring area are very friendly and polite. The room decoration and facilities are a bit simple and old, which is the decoration style of state-owned enterprises. There is no luxury of Internet celebrity hotels, but the hygiene is very clean. The hot spring area is not large, and there are not many pools, but the green environment in the whole area is comfortable. The pools are separated and surrounded by various plants and trees. The privacy is handled just right, and there are not many guests staying on weekdays, which can give guests a quiet, leisure, and comfort vacation. Generally speaking, it is a very cost-effective hot spring hotel. I like this hot spring hotel that is not luxuriously decorated but gives people a simple and comfortable experience.
Original TextTranslated by Google
Response from Property: 尊敬的客人:非常感謝您的連續光顧與讚美!我們讀到了您的寶貴意見,深感榮幸。您提到的房間裝修和設施簡單與陳舊,對此深表歉意。我們的裝飾風格不屬於最先進的網紅級別,但我們一直致力於確保房間的衞生狀況始終處於最高標準。酒店温泉區隱匿在葱鬱樹木下,讓生態與温泉融為一體,舒適性極強。同時我們非常重視員工的禮儀與禮貌,感謝您的肯定,並將持續於此方面改進,確保每一位客人都能感受到如家一般的關懷。再次感謝您的反饋,我們期待着繼續為您提供優質的服務。