Helen Jiangnanfeng Art Hotel (Guangzhou University Town Store) Reviews
Helen Jiangnanfeng Art Hotel (Guangzhou University Town Store)
No. 3 Jindie Road, Changzhou Island, Huangpu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Helen Jiangnanfeng Art Hotel (Guangzhou University Town Store) Guest Reviews
4.5/5
Good
342 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(342)
Positive reviews(319)
Reviews with photos/video(128)
Easy to get around(47)
Close to metro(27)
Friendly front desk staff(23)
Delicious breakfast(21)
Perfect for business trips(16)
Well designed(16)
Average sound insulation(11)
Tasty restaurant(5)
Negative reviews(23)
Alexandre
Jiangnan Elegant Double Bed Room
Stayed in Sep 2024
Business travelers
5 review
4.2/5
Very Good
Posted on Nov 10, 2024
came for Canton fair, started with metro but 2 changements too difficult, ended with a lot of taxi. cant wait the subway 8 arrives near this hotel.
staff amazing, super nice, always helpful and ready to help.
morning breakfast was good with a coffee nespresso machine.
a special thanks to manager who nicely sent to my room fruits.
Response from Property: Dear friend, thank you for your 4.2-point praise. Although we have not received your five-point comment, we will continue to work hard to do better. I look forward to seeing our improvements next time you have the opportunity to stay in our hotel. I wish you a happy life and all the best.
Guest User
Jiangnan Puyin Twin Room
Stayed in Mar 2024
Business travelers
3 review
4.2/5
Very Good
Posted on Apr 28, 2024
Good for business trip and excelent staff always willing to help
Response from Property: Dear Customer, Thank you for choosing Helen Jiangnanfeng Art Hotel, It's regreted to not gain your the best reviews,we will work harder and do better,wishes best.Have a nice day!
AnthonyHY
Jiangnan Puyin Double Bed Room
Stayed in Oct 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 5, 2023
Excellent Hotel, great location just 30 minutes from Canton Fair Complex by Taxi, clean and well kept hotel with helpful staff willing to call Taxi for me, peaceful and scenic area with metro station being constructed almost in front of the hotel. Will come back again!
Response from Property: Hello, distinguished guests! Thank you for your five-star comments and love, a chance we met you, a chance you chose us. There are so many choices in life, each of your choices is a kind of fate, thank fate let us know, your satisfaction is our biggest motivation, your encouragement is the source of our energy, your favor is our vitality, Ordinary Heroes: because of you, we are happy! Hailun Jiangnan style art hotel staff look forward to meeting you again!
Guest User
Jiangnan Puyin Double Bed Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 13, 2025
The location is excellent, the transportation is convenient, the travel is convenient, the decoration style is simple, grand, the layout is reasonable, the front desk is generous, the service is warm, proactive, efficient, and thoughtful, the room is well-lit, bright, quiet, comfortable, very clean, the mattress is very comfortable, the Internet speed is fast, the office is convenient, the room aunt is kind and quick. 🌸🌸🌸
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您的點評與厚愛,一次偶然的機會我們遇見了您,一次偶然的機會您選擇了我們。生命中太多的選擇,您的每一次選擇都是一種緣分,感謝緣分讓我們相識,您的滿意是我們最大的動力,您的鼓勵是我們能量的源泉,您的青睞是我們前進的朝氣,千言萬語:因為有您,我們是幸福的!海倫江南風藝術酒店全體員工期待與您再次相遇!
Chashaowamami
Jiangnan Puyin Twin Room
Stayed in Jan 2025
Family
13 review
3.5/5
Posted on Feb 6, 2025
Hygiene: Not good, very dusty and dirty.
Service: Average. The room phone was broken and I couldn't call the front desk. Then I found the hotel phone number on Ctrip and called it. There was only one lady serving in the hotel, who was also the front desk customer service and handled all the affairs. It was really difficult.
Also, the TV remote control doesn't work, it's broken.
There's a lot of dust...
The kettle is also dusty...
In short, the hygiene is not good.
The advantage is that it is close to the subway entrance.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your review. It is the constant care and supervision of guests like you that enables Xiaolun to constantly find problems in his work, correct them and make continuous progress. From your review, Xiaolun is very sorry to see that this stay did not meet your expectations. Xiaolun apologizes for the inconvenience caused to you. Your tolerance and understanding are the encouragement and support for Xiaolun's work. I look forward to meeting you next time, Helen
Guest User
Jiangnan Puyin Double Bed Room
Stayed in Jan 2025
Couples
12 review
4.5/5
Great
Posted on Feb 7, 2025
It is very cost-effective in Cheung Chau. It is right at the Cheung Chau subway entrance, which makes travel very convenient. It is located in the middle of two scenic spots. There is a dressing mirror and tea sets and a tea table in the room. The configuration is OK.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您的點評與厚愛,一次偶然的機會我們遇見了您,一次偶然的機會您選擇了我們。生命中太多的選擇,您的每一次選擇都是一種緣分,感謝緣分讓我們相識,您的滿意是我們最大的動力,您的鼓勵是我們能量的源泉,您的青睞是我們前進的朝氣,千言萬語:因為有您,我們是幸福的!海倫江南風藝術酒店全體員工期待與您再次相遇!
Guest User
Jiangnan Puyin Twin Room
Stayed in Jan 2025
Family
13 review
4.5/5
Great
Posted on Feb 4, 2025
If you are going to visit the Whampoa Military Academy, you can stay here. Parking is convenient and the subway and bus stops are just a few steps away.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you for your comments and kindness. We met you by chance, and you chose us by chance. There are too many choices in life, and every choice you make is a kind of fate. Thank you for the fate that brought us together. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is the vigor for our progress. In a thousand words: we are happy because of you! All the staff of Hailun Jiangnan Style Art Hotel look forward to meeting you again!
Guest User
Jiangnan Puyin Twin Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 10, 2024
This is a hotel with a very high cost-effectiveness among the surrounding hotels. Overall, I am very satisfied with it. The hygiene, service, environment, location, facilities and equipment are all praised. The only thing is that the Whampoa Military Academy is closed until June for renovation, so I was unable to visit it this trip! However, in order to better display it, I will visit and stay again in June!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your five-star review and kindness. We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. In a thousand words: Because of you, we are happy! All the staff of Hailun Jiangnan Style Art Hotel look forward to meeting you again!
Guest User
Jiangnan Puyin Twin Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The hotel is in a very good location, very close to the subway station, and very convenient to the Canton Fair. The subway can reach there in 30 minutes. The hotel service is very good. The attitude of the girl at the front desk is very good and very professional. The hotel has seriously trained its employees. I am very satisfied. The smell in the hotel is very fragrant and very good. I also asked for the link of the aromatherapy and planned to make one at home! I really like it! The facilities and equipment in the room are very complete, and the tea table is very unique. I will come again next time I go on a business trip! It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your five-star review and kindness. We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. In a thousand words: Because of you, we are happy! All the staff of Hailun Jiangnan Style Art Hotel look forward to meeting you again!
Guest User
Jiangnan Puyin Twin Room
Stayed in Feb 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Mar 31, 2024
The room and toilet are clean and tidy, fresh and natural, with a very authentic Jiangnan flavor. The stay is very comfortable. I highly recommend everyone to stay here. The sound insulation effect is very good
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your five-star review and kindness. We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. In a thousand words: Because of you, we are happy! All the staff of Hailun Jiangnan Style Art Hotel look forward to meeting you again!
Guest User
Jiangnan Puyin Twin Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 27, 2024
The room was very comfortable. I usually have a light sleep and thought I might not be able to sleep outside, but I slept until dawn. There are movable clothes hangers in the room, which is very convenient for hanging clothes.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your five-star review and kindness. We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. In a thousand words: Because of you, we are happy! All the staff of Hailun Jiangnan Style Art Hotel look forward to meeting you again!
Guest User
Fengyasong Double Bed Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 24, 2024
I found this hotel through Ctrip. I was very satisfied with the accommodation. The facilities are complete, the service awareness is strong, the rooms are large and well-planned. Although Cheung Chau Island is still developing, the hotel environment is very good, which I like! Finally, the location is really good, only about 100 meters away from Exit E of Cheung Chau Station, convenient for travel, worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your five-star review and kindness. We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. In a thousand words: Because of you, we are happy! All the staff of Hailun Jiangnan Style Art Hotel look forward to meeting you again!
Guest User
Jiangnan Puyin Double Bed Room
Stayed in Jan 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 19, 2024
The Jiangnan Style Art Hotel is located near the Changzhou Metro Station. It has a superior location and convenient transportation. It is the first choice for visiting Changzhou Island. The hotel is clean, the staff is friendly, the breakfast is rich, the breakfast restaurant is in a good location, and the air is fresh! I will come again next time I have a chance
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your five-star review and kindness. We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. In a thousand words: Because of you, we are happy! All the staff of Hailun Jiangnan Style Art Hotel look forward to meeting you again!
Guest User
Jiangnan Puyin Twin Room
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 19, 2024
This is my second time staying at this hotel. The subway station of Cheung Chau is just behind the hotel, which makes it very convenient to travel. The aromatherapy smells good, white tea series, and the staff is very friendly and worthy of praise! The room is very comfortable, clean and tidy, with complete facilities, and the lighting is soft and not dazzling. It is very suitable for rest. The design in the room is also in line with the theme of Jiangnan style. It is very good and worth checking in. I will still patronize it next time!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your five-star review and kindness. We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. In a thousand words: Because of you, we are happy! All the staff of Hailun Jiangnan Style Art Hotel look forward to meeting you again!
Sykies
Queen Room
Stayed in Jun 2024
Travel with friends
2 review
2.7/5
Posted on Jul 7, 2024
There are no bath towels and shampoo in the room, the toilet and bathroom door is completely transparent, which is a bit inconvenient, and the light in front of the sink is too dim.
Original TextTranslated by Google
Response from Property: Hello Guest Officer: Thank you for your review. It is customers like you who continue to care and supervise Xiao Lun that enable Xiao Lun to constantly discover problems at work, make corrections and make continuous progress. From your comments, Xiao Lun Lun is sorry to see that this check-in did not meet your expectations. Xiao Lun apologizes for the inconvenience caused to you. Your tolerance and understanding are encouragement and support for Xiao Lun's work. We look forward to meeting you next time, Helen.