Poly Zhonghui Hotel Apartment (Guangzhou East Railway Station Sports Center)

Poly Zhonghui Hotel Apartment (Guangzhou East Railway Station Sports Center) Reviews

Poly Zhonghui Hotel Apartment (Guangzhou East Railway Station Sports Center)

Building B, Poly Zhonghui Plaza, No.155 West Linhe Road, Tianhe District, Guangzhou, Guangdong, 510500, ChinaView Hotel Details
Poly Zhonghui Hotel Apartment (Guangzhou East Railway Station Sports Center)
Poly Zhonghui Hotel Apartment (Guangzhou East Railway Station Sports Center)Poly Zhonghui Hotel Apartment (Guangzhou East Railway Station Sports Center)Poly Zhonghui Hotel Apartment (Guangzhou East Railway Station Sports Center)
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Poly Zhonghui Hotel Apartment (Guangzhou East Railway Station Sports Center) Guest Reviews

9/10
Good
1911 review
Verified reviews
Location9.0
Amenities8.9
Service9.1
Cleanliness8.9
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All reviews(1911)
Positive reviews(1858)
Reviews with photos/video(892)
Easy to get around(247)
Friendly front desk staff(167)
Large rooms(138)
Many amenities(132)
Perfect for business trips(75)
Close to metro(73)
Amazing natural light(28)
Loved the night views(16)
Negative reviews(53)
Guest User
Grand Hyatt Selected Double Bed Room With Washer-Dryer
Stayed in Jan 2025
Solo travelers
7 review
5.5/10
Posted on Feb 4, 2025
Despite being large size the standard of the room is sub par. Issues include fridge had no power (see picture attached), shower cubicle had mouldy tiles (see picture attached), shower water handles had built up grime (see picture attached), existing scum on bathroom window, wooden floor had wet mop stains on arrival, bed is uneven and room had somewhat musty smell. This room is fine for a short stay but not for long stay. Only saving grace was being opposite Guangzhou Dong station which is handy for travels!
Response from Property: Dear~~Thank you for your evaluation. We are deeply sorry for your bad experience. We will immediately report the problem you mentioned to our superiors and make improvements. We are deeply sorry for the trouble and distress you have caused. We hope you can choose us next time and give us a chance to give you a satisfactory experience. Thank you again for your evaluation and wish you a happy life and a happy family.
Mich_dashk
Upper Floor Quiet Elegance Duplex Loft Double Bed Room (HD TV + City Night View)
Stayed in Dec 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 7, 2025
The apartment was super comfy, and staff friendly I came here to bring some stuff to deliver. The girl at the front desk was super helpful and didn't even hesitate to help me she sent my 19 deliveries without my help. I was so grateful because I was already so tired. The room has everything you need washing machine, and microwave it feels like home 🏠 Thank you again front desk young girl 🙆🏻♀️
Response from Property: Dear~ Thank you for choosing us to serve you. We will continue to work hard to improve our service quality. Your suggestions and opinions are the driving force of our unremitting efforts. The hotel is equipped with microwave ovens, washing machines with drying, induction cookers, refrigerators and other appliances to facilitate your life during your stay. I look forward to meeting you next time and wish you a happy life and a happy family~~
MaratM
Selected Room (2 Beds)
Stayed in Mar 2025
Business travelers
6 review
2.5/10
Posted on Apr 18, 2025
Need refund my money
Response from Property: Dear~~ Thank you for your evaluation. We are deeply sorry for your bad experience. We will immediately improve the hygiene and equipment damage. The wood boards of the cabinets, the marble of the countertops and other decoration materials, sofas and other furniture are all selected by Poly Group according to strict standards. The color of the room decoration is dark, which may give you a bad impression. I am very sorry. We will inform you in advance if you will be charged after the check-out time. It is our fault for causing you trouble and distress. Thank you again for your evaluation and wish you a happy life and a happy family.
Anonymous User
Grand Hyatt Selected Double Bed Room With Washer-Dryer
Stayed in Sep 2024
Solo travelers
2 review
6.5/10
Posted on Oct 28, 2024
It can be somewhat challenging to locate the hotel but it is nice enough. The room is spacious and well-equipped with key amenities. I enjoyed my stay overall.
Response from Property: Dear~~Thank you for your little star. Your encouragement is a great motivation for our continuous improvement. The hotel is equipped with microwave ovens, washing machines with dryers, induction cookers, refrigerators and other electrical appliances to facilitate your life during your stay. We look forward to your next five-star stay. Thank you for your praise. It is our honor to serve you. I wish you a happy life and a happy family~~
Daniel T7
Selected Room (2 Beds)
Stayed in Sep 2024
Family
1 review
9.0/10
Great
Posted on Oct 25, 2024
Opposite to Guangzhou East Railway Station making this hotel a convenient location to high speed rail and the metro. Approximate 35mins drive from the airport by taxi/Didi (Chinese Uber). The room and bathroom looks clean. Quiet room despite being next to a busy road and railway station. Air con also works which was great during our stay in the October heat. Nice views over Guangzhou on the 7th and 15th floor where our rooms were located. Overall, we had a pleasant stay at the hotel and would highly recommend! Please note: The reception staff speaks mainly mandarin with one staff being able to speak some Cantonese. English is minimal so may need to have translation apps/a translator on hand! (Luckily we have our mum who can speak both mandarin and Cantonese)
Response from Property: 親~~感謝您的小星星哦,您的鼓勵是我們持續改進的莫大動力,酒店配有微波爐、帶烘乾洗衣機、電磁爐、冰箱等電器,方便您入住期間的生活,期待你的下一次五星好評哦,為您服務是我們的榮幸,祝您生活愉快,閤家幸福~~
Saurab Agrawal
Selected Room (2 Beds)
Stayed in Mar 2025
Business travelers
2 review
9.0/10
Great
Posted on Apr 17, 2025
Very good location and overall value for money. Amenities are also good but do not expect like hotel . Very close to Guangzhou east railway station metro
Response from Property: 親~感謝您選擇我們為您服務,我們會持續不斷的努力改進我們的服務質量,你的建議和意見是我們不懈努力的動力,酒店配有微波爐、帶烘乾洗衣機、電磁爐、冰箱等電器,方便您入住期間的生活,期待你的下次相遇,祝您生活愉快,閤家幸福~~
Ch SAJID SM
Grand Hyatt Selected Double Bed Room With Washer-Dryer
Stayed in Nov 2024
Family
3 review
8.0/10
Very Good
Posted on Dec 27, 2024
Best for families stay and nearby the station 
Response from Property: 親~感謝您選擇我們為您服務,我們會持續不斷的努力改進我們的服務質量,你的建議和意見是我們不懈努力的動力,酒店配有微波爐、帶烘乾洗衣機、電磁爐、冰箱等電器,方便您入住期間的生活,期待你的下次相遇,祝您生活愉快,閤家幸福~~
TNC88L
Duplex Loft - City-View, Night View (2 Beds) (Tv) (Upper Floor)
Stayed in Feb 2025
Family
8 review
10.0/10
Outstanding
Posted on Apr 2, 2025
Check-in staff was helpful. I utilised a cash deposit bond, no issues. Return of bond was pre-allocated into envelopes, whole process at check-out was seamless. Location was terrific to East station and many places to eat at door step. Taxi pick up and drop off was ideal, since there was a small side street to load and unload luggage. Will stay again
Response from Property: 親~感謝您選擇我們為您服務,我們會持續不斷的努力改進我們的服務質量,你的建議和意見是我們不懈努力的動力,酒店配有微波爐、帶烘乾洗衣機、電磁爐、冰箱等電器,方便您入住期間的生活,期待你的下次相遇,祝您生活愉快,閤家幸福~~
Mohit Daulatram
Preferential Bed Room
Stayed in Feb 2025
Business travelers
20 review
10.0/10
Outstanding
Posted on Mar 26, 2025
The hotel staff is very helpful and the stay was comfortable,I made a wrong booking and they gave me a free upgrade.
Response from Property: 親~感謝您選擇我們為您服務,我們會持續不斷的努力改進我們的服務質量,你的建議和意見是我們不懈努力的動力,酒店配有微波爐、帶烘乾洗衣機、電磁爐、冰箱等電器,方便您入住期間的生活,期待你的下次相遇,祝您生活愉快,閤家幸福~~
dafsuslo
Preferential Bed Room
Stayed in Feb 2025
Solo travelers
1 review
10.0/10
Outstanding
Posted on Mar 16, 2025
The service was good. Very helpful location. Near by the metro station. Have convenience store near by the Hotel. Special thanks to Ms Qui who heloed with some issues
Response from Property: 親~感謝您選擇我們為您服務,我們會持續不斷的努力改進我們的服務質量,你的建議和意見是我們不懈努力的動力,酒店配有微波爐、帶烘乾洗衣機、電磁爐、冰箱等電器,方便您入住期間的生活,期待你的下次相遇,祝您生活愉快,閤家幸福~~
Guest User
Selected Room (2 Beds)
Stayed in Feb 2025
Family
5 review
5.5/10
Posted on Mar 25, 2025
The hotel is not a hotel (is located in a residence flat). It is located infront of the train station which is very convinient if you have an early train in the morning or a late train at night. Receotionists are very rude and they don't speak English. We had an issue because we were leaving quite early and we needed to get the Key deposit back (25€) and nobody was in the reception. After 20 minutes the issue was solved The room was ok it was clean and the beds were confortable. There was no running hot water so we could not shower. I think that there are better option nerby rather than this hotel
Response from Property: Dear~~Thank you for your evaluation. We are deeply sorry for your bad experience. We will immediately report the problem you mentioned to our superiors and make improvements. We are deeply sorry for the trouble and distress you have caused. We hope you can choose us next time and give us a chance to give you a satisfactory experience. Thank you again for your evaluation and wish you a happy life and a happy family.
Mak65362
Sunshine Suite - 2-Room (2 Beds)
Stayed in Jan 2025
Travel with friends
2 review
9.0/10
Great
Posted on Feb 7, 2025
Good good
Response from Property: 親~感謝您選擇我們為您服務,我們會持續不斷的努力改進我們的服務質量,你的建議和意見是我們不懈努力的動力,酒店配有微波爐、帶烘乾洗衣機、電磁爐、冰箱等電器,方便您入住期間的生活,期待你的下次相遇,祝您生活愉快,閤家幸福~~
Guest User
Duplex Loft - City-View, Night View (2 Beds) (Tv) (Upper Floor)
Stayed in Jun 2024
Family
7 review
10.0/10
Outstanding
Posted on Jul 28, 2024
Wonderful view and very spacious, room is clean and the location is very convenient next to the metro station.
Response from Property: Dear ~ Thank you for choosing us to serve you. We will continue to work hard to improve our service quality. Your suggestions and opinions are the driving force for our unremitting efforts. The hotel is equipped with microwave ovens, washing machines with dryers, induction cookers, refrigerators and other electrical appliances. We will facilitate your life during your stay. We look forward to meeting you next time. I wish you a happy life and a happy family~~
Ray Stead
Grand Hyatt Selected Double Bed Room With Washer-Dryer
Stayed in Feb 2025
Business travelers
8 review
8.5/10
Very Good
Posted on Mar 31, 2025
Nice place, easy to find - the beds were comfortable and the price was good
Response from Property: 親~~感謝您的小星星哦,您的鼓勵是我們持續改進的莫大動力,酒店配有微波爐、帶烘乾洗衣機、電磁爐、冰箱等電器,方便您入住期間的生活,期待你的下一次五星好評哦,為您服務是我們的榮幸,祝您生活愉快,閤家幸福~~
Guest User
Grand Hyatt Selected Double Bed Room With Washer-Dryer
Stayed in Jan 2025
Solo travelers
3 review
10.0/10
Outstanding
Posted on Mar 1, 2025
The best place to stay in Guangzhou. It was really good and convienient location
Response from Property: Dear~ Thank you for choosing us to serve you. We will continue to work hard to improve our service quality. Your suggestions and opinions are the driving force of our unremitting efforts. The hotel is equipped with microwave ovens, washing machines with drying, induction cookers, refrigerators and other appliances to facilitate your life during your stay. I look forward to meeting you next time and wish you a happy life and a happy family~~