Novotel Auckland Airport

Novotel Auckland Airport Reviews

Novotel Auckland Airport

35 Tom Pearce Drive, Auckland Airport, Auckland, Auckland Region, 2022, New ZealandSee Hotel Details
Novotel Auckland Airport
Novotel Auckland AirportNovotel Auckland AirportNovotel Auckland Airport
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.1/10
Great
339 review
Verified reviews
Location9.3
Amenities9.0
Service8.9
Cleanliness9.2
Filter by:
Sort by:
All reviews(339)
Positive reviews(328)
Reviews with photos/video(62)
Convenient location(102)
Close to airport(93)
Easy to get around(86)
Delicious breakfast(35)
Quiet & comfortable(25)
Good sound insulation(23)
Perfect for business trips(9)
Tasty restaurant(5)
Negative reviews(11)
Mel1
Superior King Room
Stayed in Jun 2025
Solo traveler
12 review
8.0/10
Very Good
Posted on Jul 25, 2025
Very convenient and near to airport. Just walking distance but a little pricey...
Response from Property: Kia Ora Mel1,Thank you for sharing your experience whilst staying recently with us. The team really appreciated your kind words of encouragement.It is so pleasing to know that when our guest leave the hotel we have made a long lasting impression by exceeding the normal service standards.We look forward to serving you again when you next stay with us at Our Place.Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Zahwah B.
Superior King Room
Stayed in May 2025
Couple
12 review
10/10
Outstanding
Posted on Jun 10, 2025
Park Hyatt was exquisite! Room was spacious and clean, and breakfast was delicious. Highly recommended for those who are looking for a stylish, extravagant stay in Auckland.
Response from Property: Kia Ora Zahwah,We very much appreciate your comments regarding your stay at Our Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and am sure your feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Lyn Khoo
Superior King Room
Stayed in Apr 2025
Couple
3 review
9.0/10
Great
Posted on Jun 3, 2025
I stayed at this hotel for one night and it is incredibly convenient, especially because it’s within easy walking distance to the airport terminal. This made it perfect for a short layover or early morning flight without the stress of arranging transport. The room was clean, quiet, and well-equipped for a comfortable stay. The staff was friendly, and check-in was quick and smooth. A solid choice for travelers looking for comfort and unbeatable airport access. I’d definitely stay here again for the convenience alone.
Response from Property: Kia Ora Lyn,Thank you for taking the time to share your experience whilst staying at Our Place recently! We appreciate your loyalty with us and are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. Thank you again for your feedback and we hope look forward to welcoming you back in the future for another enjoyable stay!Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Anonymous User
Superior King Room
Stayed in Feb 2025
Couple
2 review
8.0/10
Very Good
Posted on Mar 29, 2025
Overall is fine, but hotel is inflexible in making some changes just due to we booked through trip.com. I bought a room for 2 nights in a separate bookings which the second night come with breakfast while the first night does not. Due to my flight schedule, I request to swap the breakfast to first night and is being rejected. Reason being I booked in separate booking and through agency, they couldn’t do any changes about it. Well, this reason does not really sound convincing for me, because the breakfast is buffet style, is not a difficulty to add another 2 person in I guess. Yet I am not asking for free, I had paid for it.
Response from Property: Kia Ora - Dear Anonymous User,Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that I will further investigate the appropriate measures to address the issues concerned regarding your breakfast to prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future.Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Seo King Hoe
Superior King Room
Stayed in Feb 2025
Couple
56 review
9.0/10
Great
Posted on Mar 10, 2025
Conveniently located next to international terminal. Bed was comfortable especially the pillow soft to sleep on. Breakfast was great.
Response from Property: Kia Ora - Dear HL Gan,Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Leung 168
Superior Two Double Room
Stayed in Dec 2024
Family
26 review
9.5/10
Amazing
Posted on Feb 5, 2025
Good place to stay after the late arrival flight. Breakfast buffet is excellent, with freshly squeezed orange juice.
Anonymous User
Superior King Room
Stayed in Dec 2024
Solo traveler
4 review
8.5/10
Very Good
Posted on Jan 29, 2025
Food quality in restaurants is disappointing with such wonderful setups in such excellent location. More quality of local signatures (nz have lots of lambs and sold huge amount of racks globally, but i can only have rump steaks here) more international quality and varitals should be prepared for international guests in mind.
Gillian Lai
Superior Two Double Room
Stayed in Jun 2025
Family
18 review
10/10
Outstanding
Posted on Jul 14, 2025
we stayed there for a night before going back to Hong Kong. The hotel was really close to the airport. The room was clean and spacious. Highly recommended for travelers who need to have a short stay near the airport
Response from Property: Kia Ora Gillian,Thank you very much for choosing to stay with us here at the Novotel Auckland Airport and for taking the time to leave a wonderful review.We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back on your next visit.Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Guest User
Superior King Room
Stayed in Jun 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Jul 2, 2025
Wonderful stay, late check-in available (~1am). Clean and comfortable temperature. Would be great if slippers and toothbrush are provided in the room.
Response from Property: Kia Ora Guest User,Thank you very much for choosing to stay with us here at the Novotel Auckland Airport and for taking the time to leave a wonderful review.We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back on your next visit. Robes, slippers, toothbrushes and other such amenities are available ready in our Executive Rooms on the Premium Floors; but we are certainly happy to deliver them to your room the next time you stay with us.Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
AylwinD
Superior Room with 1 King bed - Accessible
Stayed in Nov 2024
Couple
4 review
10/10
Outstanding
Posted on Jan 3, 2025
Booked Novotel at AKL airport since it was the closest hotel. Room was fantastic and since we had a flight out the next day, saved a lot of stress of getting a shuttle bus with our bags. The room was furnished with a very comfortable bed and bathroom was huge. Even though the AKL airport runway was visible from the room, due to double pane glass windows, we did not hear sounds of jets taking off or landing. Highly recommended if staying to catch early flight out to save time and hassle
Response from Property: Kia Ora - Dear AlwinD,We very much appreciate your comments regarding your stay at Our Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and am sure your feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Boshiwu
Executive Room
Stayed in Nov 2024
Couple
48 review
9.5/10
Amazing
Posted on Dec 16, 2024
The hotel’s location was perfect for those catching early flight or late arrival. It’s about five minutes walking distance to international arrival exit. The room was spacious and furniture was modern. The breakfast was delicious and had a variety of food and fruits. The wifi was very slow and the booking details were not shared between the reception and the restaurant.
Response from Property: Kia Ora - Good afternoon Boshiwu,Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue concerned to prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future.Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Welly Maharani
Superior Room with 1 King bed - Accessible
Stayed in Oct 2024
Other
1 review
10/10
Outstanding
Posted on Dec 2, 2024
I stayed here on my last night in Auckland before my early morning flight back to Jakarta. My room, located on the corner of the building, had a truly stunning view that delighted me so much! I would definitely stay at the Novotel again if I ever return to Auckland and have an early morning flight to catch.
Response from Property: Kia Ora - Dear Welly,Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words of encouragement.It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality.I will ensure this feedback is circulated to all our departments and we look forward to being of service to you again in future.Kind regards,Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Yang
Superior King Room
Stayed in Mar 2025
Family
1 review
6.0/10
Posted on Apr 29, 2025
I had a very disappointing experience with the Novotel team’s service. I called twice regarding a lost item, and each time I had to wait nearly 10 minutes before anyone responded. When I finally got through, I was a little disoriented at first, but the staff member handled my inquiry very carelessly. Even after I clearly provided our room number, she got it wrong and I had to correct her multiple times. Her attitude felt inattentive and unprofessional. This experience left a very poor impression, and I will definitely not choose to stay here again.
Guest User
Superior Two Double Room
Stayed in Mar 2025
Business traveler
1 review
7.5/10
Posted on Apr 18, 2025
Comfortable place to stay. It’s the closest hotel to Auckland airport and it was so convenient for traveller like me. Good gym facility.
Response from Property: Kia Ora - Dear Guest User,Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Yvette0904GW
Superior King Room
Stayed in Mar 2025
Solo traveler
7 review
8.0/10
Very Good
Posted on Apr 11, 2025
This is an excellent location for long layovers and it’s greatly appreciated to be able to take a load off in a comfortable space. Super easy to get to and check in .
Response from Property: Kia Ora - Dear Yvette0904GW,We very much appreciate your comments regarding your stay at Our Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and am sure your feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport