Novotel Auckland Airport

Novotel Auckland Airport Reviews

Novotel Auckland Airport

35 Tom Pearce Drive, Auckland Airport, Auckland, Auckland Region, 2022, New ZealandView Hotel Details
Novotel Auckland Airport
Novotel Auckland AirportNovotel Auckland AirportNovotel Auckland Airport
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Novotel Auckland Airport Guest Reviews

4.5/5
Great
265 review
Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(265)
Positive reviews(255)
Reviews with photos/video(49)
Convenient location(81)
Close to airport(72)
Easy to get around(64)
Quiet & comfortable(30)
Delicious breakfast(28)
Good sound insulation(20)
Perfect for business trips(5)
Loved the view(5)
Negative reviews(10)
Leung 168
Superior Two Double Room
Stayed in Dec 2024
Family
14 review
4.7/5
Amazing
Posted on Feb 5, 2025
Good place to stay after the late arrival flight. Breakfast buffet is excellent, with freshly squeezed orange juice.
Anonymous User
Superior King Room
Stayed in Dec 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Jan 29, 2025
Food quality in restaurants is disappointing with such wonderful setups in such excellent location. More quality of local signatures (nz have lots of lambs and sold huge amount of racks globally, but i can only have rump steaks here) more international quality and varitals should be prepared for international guests in mind.
Jamie.oconnor
Superior Two Double Room
Stayed in Dec 2024
Family
29 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Perfect stop if need a hotel for the night after a flight or before an early morning flight
Response from Property: Kia Ora - Dear Jamie,We very much appreciate your comments regarding your stay at Our Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and am sure your feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
AylwinD
Superior Room with 1 King bed - Accessible
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 3, 2025
Booked Novotel at AKL airport since it was the closest hotel. Room was fantastic and since we had a flight out the next day, saved a lot of stress of getting a shuttle bus with our bags. The room was furnished with a very comfortable bed and bathroom was huge. Even though the AKL airport runway was visible from the room, due to double pane glass windows, we did not hear sounds of jets taking off or landing. Highly recommended if staying to catch early flight out to save time and hassle
Response from Property: Kia Ora - Dear AlwinD,We very much appreciate your comments regarding your stay at Our Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and am sure your feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Boshiwu
Executive Room
Stayed in Nov 2024
Couples
43 review
4.7/5
Amazing
Posted on Dec 16, 2024
The hotel’s location was perfect for those catching early flight or late arrival. It’s about five minutes walking distance to international arrival exit. The room was spacious and furniture was modern. The breakfast was delicious and had a variety of food and fruits. The wifi was very slow and the booking details were not shared between the reception and the restaurant.
Response from Property: Kia Ora - Good afternoon Boshiwu,Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue concerned to prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future.Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Welly Maharani
Superior Room with 1 King bed - Accessible
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
I stayed here on my last night in Auckland before my early morning flight back to Jakarta. My room, located on the corner of the building, had a truly stunning view that delighted me so much! I would definitely stay at the Novotel again if I ever return to Auckland and have an early morning flight to catch.
Response from Property: Kia Ora - Dear Welly,Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words of encouragement.It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality.I will ensure this feedback is circulated to all our departments and we look forward to being of service to you again in future.Kind regards,Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Tan
Superior Room with 1 King bed - Accessible
Stayed in Jul 2024
Couples
1 review
4.7/5
Amazing
Posted on Sep 25, 2024
This is our first trip to NZ , the Hotel is just walking distance from the airport, so it is convenient ,staffs are helpful, the room was nice n clean. Thanks
Response from Property: Dear Tan,Thank you for sharing your experience regarding your recent stay at Our Place; we appreciate your kind words of encouragement.It is pleasing to know that when our guests leave Our Place, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality.I will ensure this feedback is circulated to all our departments and we look forward to being of service to you again in future.Naku Noa - Kind regards,Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Sophist
Superior Two Double Room
Stayed in Jul 2024
Family
3 review
4.2/5
Very Good
Posted on Aug 26, 2024
Very convenient hotel, 1 minute walk to the international airport. There are shopping stores and restaurants near the hotel, around 10 minutes walk to supermarket.
Response from Property: Dear Sophist, Thank you for sharing your experience regarding your recent stay at Our Place; we appreciate your kind words of encouragement.It is pleasing to know that when our guests leave Our Place, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality.I will ensure this feedback is circulated to all our departments and we look forward to being of service to you again in future.Naku Noa - Kind regards,Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Guest User
Superior King Room
Stayed in Jan 2025
Solo travelers
2 review
4.7/5
Amazing
Posted on Feb 25, 2025
Hotel is in an excellent spot for an overnight at the airport. Restaurant is great and breakfast was good too. Would definitely recommend.
Response from Property: Kia Ora - Dear Guest User,We very much appreciate your comments regarding your stay at Our Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and am sure your feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Guest User
Superior King Room
Stayed in Dec 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Stayed in this hotel on the 3rd of January after missing my connecting flight and said I would stay again. Stayed on the 13th January before I flew out of Auckland on the 14th Jan. Again I couldn’t fault the Novotel Auckland Airport hotel. Everything was excellent from the room to the food. I would recommend it to everyone.
Response from Property: Kia Ora - Dear Guest User,Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
VickyC1010
Superior Two Double Room
Stayed in Oct 2024
Family
3 review
3.5/5
Posted on Nov 8, 2024
Nice view from room
Response from Property: Kia Ora - Dear VickyC1010,Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Guest User
Superior King Room
Stayed in Jan 2025
Couples
6 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Great place to stay. Just across from international check in. Love this hotel !!!
Response from Property: Kia Ora - Dear Guest User,Thank you for choosing to stay with us here at the Novotel Auckland Airport and we very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as they strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Guest User
Superior Room with 1 King bed - Accessible
Stayed in Oct 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 21, 2024
wonderful access from airport at 2am, amazingly comfortable bed (like a cloud), great bath and water pressure, really impressed
Response from Property: Kia Ora - Dear Guest User,Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words of encouragement.It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality.I will ensure this feedback is circulated to all our departments and we look forward to being of service to you again in future.Kind regards,Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Anonymous User
Superior Two Double Room
Stayed in Oct 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The location is great, easy to reach the city center and just in fro t of international departure. The personnel there is lovely and kind. I wish I stayed there for a bit longer to enjoy the stay more
Response from Property: Kia Ora - Dear Anonymous User,Thank you for your comments received regarding your recent stay with us.I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings. We hope your next visit will be as pleasant as the previous one. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
Guest User
Superior Two Double Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 29, 2024
If you have an early flight this is a great hotel very close to the airport
Response from Property: Kia Ora - Dear Guest User,Thank you for choosing to stay with us here at the Novotel Auckland Airport and we very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as they strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport