FF‘shome Reviews

Response from Property: Thank you very much to the guests from Singapore for their recognition and praise of our Guangzhou Feifei S Home Apartment! It's so comforting to hear that our housekeepers are like family. We are always committed to creating a warm and comfortable accommodation environment so that every guest from afar can feel the warmth of home. The famous food court you mentioned is right downstairs, which was indeed a highlight of our apartment. As a gourmet capital, Guangzhou is home to many mouth-watering local delicacies, and our apartments are ideally located so you can easily explore and taste these delicacies. Whether it is exquisite snacks for morning tea or barbecue stir-fries for late night snacks, you can enjoy your meal and satisfy your taste buds. Thank you again for your valuable review. Your satisfaction is our motivation to move forward. We look forward to having more opportunities to host you and your friends in the future and continue to provide you with high-quality services and comfortable accommodation experience. At the same time, you are also welcome to recommend our Guangzhou Feifei S Home Apartment to your friends, so that more people can feel the enthusiasm and beauty from Guangzhou. I wish you a happy life and look forward to seeing you again!

Response from Property: Dear travel companion, we are deeply sorry for your recent stay experience at Feifei S Home Apartment and sincerely apologize for this incident. We are always committed to providing every guest with a high-quality and comfortable accommodation environment. Obviously, this service failed to meet your expectations and violated the principles of professionalism and respect that we have always upheld. Regarding the inappropriate behavior of you and your companions in the apartment, we have made detailed records and reported the matter to the Ctrip platform. We have also decided to blacklist the guest to avoid similar incidents from happening again in the future. Specific inappropriate behaviors include: 1. Ignoring hotel regulations and making noise late at night: You and your companions frequently ordered takeout from 1:00 to 2:15 late at night and used the doorbell to make loud noises, which seriously disrupted the rest of other guests. Although we have repeatedly reminded you that you can use your mobile phone to open the door quietly, you did not do so, causing other guests to complain and report that they had a headache and did not sleep well. We have apologized and provided gifts to the affected guests to appease them. 2. Misunderstanding about housekeeping service: After you requested to collect the express delivery and paid the freight in advance, the housekeeper placed the express delivery in your room in accordance with the service specifications when no one answered the door. However, this thoughtful and standardized service has been misunderstood by you as "private intrusion". We regret this and hope you can understand the butler's service process. 3. Dissatisfaction with baggage handling charges: We proactively provide butlers to assist in handling luggage and bear the related costs, aiming to make up for the inconvenience of not having an elevator for you. However, you express dissatisfaction with the butler's fee for carrying luggage, believing that the butler does not deserve the money. We understand that there is a tipping culture in foreign countries or other hotels, but in our country, we provide this service not out of obligation, but out of the original intention of improving the service experience. 4 Violation of non-smoking hotel regulations: You and your companions smoked in the room and left a large number of cigarette butts, causing the room to be filled with the smell of smoke after check-out, making it impossible to continue selling. This behavior is a serious violation of our smoke-free hotel policy. 5 Room hygiene issues: After you checked out, we found that the linens in the room were randomly discarded and there were blood stains and stains on the towels. This was completely inconsistent with our expectations and standards for accommodation. At the same time, we would also like to take this opportunity to clarify some facts: Our rooms have invested tens of millions and spent millions on decoration. They are shown in real photos and have been praised by many guests, who think the rooms are more beautiful than the pictures. .Before check-in, change the room according to your requirements and preferences. We have communicated with you and confirmed the room change, and will confirm the room type with you again after check-in. .Our apartment is controlled by smart devices. When no one is detected, the air conditioner will be automatically turned off. There is no need to enter the room to turn off the air conditioner. .We have announced on the platform that there is no front desk, but we have always provided housekeeping services to become your right-hand man during your trip to Guangzhou. However, we also ask that you respect the housekeeper's working hours and avoid disturbing you late at night. In addition, regarding the other private consumption and mineral water issues you mentioned, we would like to clarify the following points: other private consumption of the guest in the hotel should be borne by the guest himself, and we are not obliged to pay. We were able to recover the express fees paid in advance after many requests. Sorry for the tip, I didn’t see it. Mineral water is not a charge that our platform must bear, but we still provide you with a selection of tea, Nongfu Spring mineral water, Malaysian coffee and other drinks, and even hand-brewed coffee. Although we were unable to accommodate your request for a dozen water, we are always committed to providing you with a diverse selection of beverages. Finally, we have never made writing a positive review a condition for returning your deposit. The deposit is set up to ensure the integrity of the facilities in the apartment and compliance with the apartment's regulations. Its refund shall be based on whether the guest complies with the relevant regulations of the apartment and whether there is any damage to the apartment facilities. We do not agree to your request that the hotel should be responsible for the losses you mentioned. During your stay, you and your companions violated many of the apartment's rules, such as making noise late at night, smoking, etc., which caused considerable trouble and loss to the apartment and other guests. These losses should be borne by you and your companions, not the hotel. Under the coordination of the platform, you proposed to let the hotel bear the losses, write a good review to refund the deposit, and confirmed it on WeChat. Although we did not agree with this approach, we reluctantly agreed with the attitude of solving the problem. However, unfortunately, after reaching a verbal agreement with you, Going back on one's word violates the principle of good faith. We reiterate that deposit refunds should be based on actual losses and regulations, and we look forward to resolving this matter through reasonable means. We are deeply sorry for the misunderstanding and back-tracking in this communication, and promise to communicate our policies and positions more clearly in the future. Thank you again for your feedback. Although it is full of criticism and dissatisfaction, it is these voices that drive us to continuously improve and improve the quality of our services. We look forward to having the opportunity to provide you with a more satisfactory accommodation experience in the future. Sincerely, Guangzhou Feifei S Home Apartment

Response from Property: Thank you very much for choosing Guangzhou Feifei S Home Apartment as your warm harbor during this trip, and leaving such a warm and detailed review! We are extremely honored and gratified to hear that you spoke highly of our room environment, cleanliness and comfort of the bedding. We have been committed to creating a living space that is both clean and full of home warmth for every guest, so that every friend who comes from afar can feel the warmth of home. Regarding the thoughtful recommendations and detailed strategies from the boss sister you mentioned, we are very happy to be your guide for exploring food and culture in Guangzhou. We hope that these suggestions will make your journey more colorful, worry-free and enjoyable. The boss' mother's act of collecting clothes in the rain is a reflection of the "home" culture of our apartment, allowing every guest to feel the care and concern of a family member. In addition, our apartment is strategically located, close to popular attractions and subway stations, aiming to provide maximum convenience for your travels. Whether you want to explore the bustling city of Guangzhou or savor the ancient charm of the old city, this is your ideal starting point. Thank you again for your recognition and praise. Your satisfaction is our driving force for continuous progress. We look forward to having the opportunity to serve you again in the future and continue to add wonderful memories to your travels. Guangzhou Feifei S Home Apartment will always be your warm home during your journey!

Response from Property: Thank you very much for your positive feedback. We at Guangzhou Feifei S Home Apartment are sincerely happy and honored! We are delighted that you can transcend your first impression of the old neighborhood and truly experience the unique charm of our apartment interiors. Our decoration style strives to perfectly integrate modern comfort with classic charm, creating an accommodation space that has a sense of time and yet a modern feel for you. Hearing that you liked it very much and gave us a good review of your stay is the greatest encouragement and affirmation for us. In the future, no matter when you come to Guangzhou again for business or personal reasons, we will be here waiting for your visit. We promise to continue to improve service quality and optimize the accommodation environment to ensure that every stay can bring you a new surprise and comfortable experience. Thank you again for your trust and support and look forward to meeting you again. We hope our apartment can become your warm harbor in Guangzhou!

Response from Property: Thank you very much for your detailed review. Your satisfaction and recognition make us at Guangzhou Feifei S Home Apartment feel honored! I heard you say that the room is clean, hygienic and feels like home. This is exactly what we have been pursuing. We are committed to providing a warm and comfortable accommodation environment so that every guest can feel the warmth and comfort of home. At the same time, the kindness and courtesy of the old lady are also valuable assets to our team. Her smile and service will make your stay experience more perfect. The subway station and surrounding food you mentioned are indeed a major advantage of our apartment's location. You can easily reach the subway station not far from your door, making your travel more convenient. The famous delicacies nearby, such as coconut shell bamboo shredded chicken soup and scallion pancakes, will bring great enjoyment to your taste buds. Being able to easily access popular attractions such as Beijing Road also makes your trip more colorful. Thank you again for your valuable review. Your satisfaction is our motivation to move forward. We will continue to work hard to keep the rooms clean and hygienic, improve service quality, and provide every guest with a better accommodation experience. We look forward to choosing Feifei S Home Apartment next time you come to Guangzhou and let us create an unforgettable stay for you again!

Response from Property: Thank you very much for the five-star praise from the distinguished guests from Hong Kong. Your satisfaction is our greatest motivation and honor! Hearing you say that auntie's kindness and Sister Feifei's hospitality make you feel like you are home, it really makes us feel warm. We always believe that the warmth of home lies not only in the comfortable accommodation environment, but also in the considerate care and service. We are glad that you like our room. The elegant decoration, cleanliness and comfort are exactly what we are pursuing. It is our unremitting efforts to allow you to feel enough air conditioning in the hot summer and enjoy a good dream in a quiet night. Being free from mosquitoes and allowing you to sleep until dawn is the best part of traveling. We are also proud of the convenient location. It is close to the subway station and Beijing Road, making your travel easy and convenient. The rich surrounding historical sites, attractions and local delicacies add endless fun to your CityWalk. Desserts, soups, clay pot rice...each delicacy is a unique memory of the city of Guangzhou. I hope they can become part of your beautiful memories. Your strong recommendation is our greatest encouragement and the source of motivation for our continuous progress. We hope that next time you come to Guangzhou, you can still choose Feifei S Home Apartment and let us add warmth and comfort to your journey again. Thank you again for your support and love. I wish you a happy life and all the best!

Response from Property: Dear Chinese tenants, you and your baby daughter from beautiful Xiamen are truly the most precious guests of our Feifei S Family Apartment! Every word of your praise is like warm sunshine illuminating our hearts. It is our greatest honor and pursuit to bring you and your baby a warm "home" experience. Your attentiveness and thoughtfulness are not only reflected in your meticulous care of your daughter, but also in your deep affection for treating Feifei's family as your own - cleaning the air conditioning filter and making valuable suggestions. Every detail has deeply impressed us. move. Your behavior is undoubtedly the most vivid interpretation of "China's Good Dad" and is also the model of "China's Good Tenant" in our hearts. Your recognition is the source of motivation for us to keep moving forward. The room is tidier because of your careful care, and the service is more considerate because of your valuable suggestions. The rich food resources and convenient transportation in the surrounding area are our common pride, and we hope to add more wonderful memories to your journey. We look forward to having you and your baby visit Feifei S's home again in the near future. Let us continue to create a warm and comfortable living space for you and write more warm stories. Thank you again for your choice and recommendation. Feifeijia will always be your warm harbor in Guangzhou!

Response from Property: We are glad to hear that you are satisfied with the location of the apartment. We have carefully selected this residential building located in the food district, which not only allows you to immerse yourself in the authentic food atmosphere of Guangzhou, but also ensures the convenience of transportation, whether it is the subway or Public transportation can easily reach all parts of the city. Service attitude is one of the core values ​​we have always upheld. We are very pleased to see that you have praised our service. Every employee is committed to creating a home away from home experience for you. From the moment you step into the apartment, we hope to make you feel the warmth and comfort of home. Here, I would also like to recommend our apartment to more travelers like you who pursue quality and convenience. We promise to continue to improve service quality and optimize the accommodation environment so that every guest can leave wonderful memories here. Thank you again for your choice and praise, and we look forward to your visit to Guangzhou Feifei S Home Apartment again. We hope that our service can add warmth and beauty to your journey again!

Response from Property: We are deeply honored and happy to receive such a warm and detailed thank you again for your trust and support and feedback. First of all, I sincerely thank you and your baby for choosing Feifei S Home Apartment as your warm home for this trip. Your satisfaction and recognition are our greatest motivation to move forward. Regarding the linen issue you mentioned, we especially want to share with you the intentions and considerations behind it. At Feifei's Home, we always insist on treating every guest as a family member. Therefore, we spare no expense in the selection of linens and specially customize high-count cotton fabrics to ensure their softness, breathability and durability. Reach the best. At the same time, we are well aware that some washing factories on the market may use chemicals to speed up the washing process. Although it can make the linen look whiter and smoother, it may cause discomfort to children with sensitive or delicate skin. It is out of our deep concern for the health of our guests that we gave up the traditional linen delivery service and switched to a more environmentally friendly and healthy way. We use high-quality washing products such as Omo to clean the linen meticulously and dry it naturally in the sun, so that every ray of sunlight becomes the most natural disinfectant, giving the linen a warm and fresh taste. This kind of linen not only feels comfortable to the touch, but also allows your skin to feel the purest care and relaxation. We are very happy to hear that the sheets you bought for more than 30 yuan are not as comfortable as my bed. We suggest that "mothers really don't need to bring disposable linens." This is one of the goals we strive to pursue - to make every Every guest who comes to Feifei's home can enjoy the comfort and peace of mind of home without having to worry about any details. At the same time, we are also very grateful for your recognition of our team, especially the amiable grandma and sister Feifei. They use their meticulous care and meticulous service to make every guest who comes to Feifei's home feel the warmth of home and the care of their loved ones. Sister Feifei is even more willing to share her "secrets" with you without reservation, hoping to add more convenience and fun to your trip. Although we only stayed for one day, your satisfaction and reluctance have been deeply imprinted in our hearts. In the future, we will continue to uphold the service concept of "treating us like family" and constantly optimize our services and environment. Whether it is travel strategies or life tips, we are willing to teach you everything, just to make your stay at Feifei's home Every unforgettable good time. We look forward to seeing you and your family again. Feifei S Home Apartment always welcomes you home!

Response from Property: Your warm comments are like the spring breeze blowing on our faces, making all members of Guangzhou Feifei S Home Apartment feel warm and inspired! During your week-long stay, you not only declined our cleaning service many times, but insisted on keeping the room clean and beautiful. You also took the initiative to go downstairs to take away the garbage every day. We deeply admire your high quality and independence. . Your thoughtfulness and unwillingness to trouble others are exactly the warmth and harmony of "home" we have always advocated. Thank you for your recognition of the sanitary conditions of our apartments. We are always committed to providing a spotless, warm and comfortable accommodation environment so that every guest can feel at home and relaxed. You mentioned that you only need to bring clothes and necessities, and everything else is provided. This is exactly what we strive to do - to make guests' travel easier and more convenient. In addition, you also praised the numerous long-established restaurants nearby, which is indeed a highlight of our apartment. As a city of gourmet food, Guangzhou brings together a variety of authentic flavors. I believe that while enjoying the food, you will also deeply feel the unique cultural charm of this city. After the visa is liberalized, it will be more convenient to come to Malaysia. We completely agree! Guangzhou is not only a city suitable for in-depth travel, but also a place full of stories and surprises. We look forward to welcoming you again in the future and exploring more unknown beauty and excitement with you. Thank you again for your valuable comments and wonderful memories. I wish you all the best and happiness in the days to come! Guangzhou Feifei S Home Apartment will always be a warm harbor during your journey.