City Comfort Inn (Guangzhou Baiyun Mountain) Guest Reviews
4.7/5
Outstanding
743 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(743)
Positive reviews(735)
Reviews with photos/video(71)
Friendly front desk staff(45)
Classy environment(37)
Delicious breakfast(32)
Perfect for business trips(12)
Well decorated(7)
Stayed multiple times(6)
Has rooms for families(4)
Convenient public transportation(4)
Negative reviews(8)
Dev75
Deluxe 2-bed Room
Stayed in Sep 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Dec 19, 2024
Very nice and spacious rooms. Well maintained and neat & clean. Breakfast spread is ok. Overall a very good experience.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of City Comfort Inn Guangzhou Baiyun Mountain Branch. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Mustaghees
Family Room
Stayed in Jun 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Hotel was neat and clean, newly renovated. You get every service in a very good manner. Just breakfast options were limited. But cost to standard ratio is good.
Response from Property: Dear guest,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel neat and clean, and appreciated the recent renovations. Providing excellent service is one of our top priorities, and we're glad that this came through during your stay.We understand your feedback regarding the breakfast options and appreciate your input. We will certainly look into expanding our menu to offer a more diverse selection in the future. It's important to us that our guests have a wide range of choices to start their day off right.We are pleased that you found the value for money to be good. This is something we strive to maintain consistently.Once again, thank you for your kind words. We hope to welcome you back soon and provide an even better experience on your next visit!
Kelvin
Standard Double Room
Stayed in Oct 2023
Other
3 review
5.0/5
Outstanding
Posted on Nov 7, 2023
Top Notch Service, one of the best hotel i've ever experienced...will come again if there's a chance in the upcoming future 👍
Response from Property: Dear guests: Hello! Thank you for your praise. Our attentive service has been recognized by you. This is our best reward. I hope you will have a better experience next time you stay, and I also hope you can introduce us to your friends. We look forward to meeting you next time!
Lee Shia
Family Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Clean, just renovation, receptionist friendly.
Response from Property: Dear guest: Hello! I'm sorry for the bad experience you had during your stay. The 6th to 7th floors of the store are currently being upgraded and renovated into 4.0 guest rooms. The design of the new product is to provide you with a better stay experience next time. Guests who encounter related problems during their stay can report them to the front desk in a timely manner. The hotel is on duty 24 hours a day, and we will do our best to help you solve the problem as soon as possible. Our branch is committed to providing you with a warm and thoughtful stay experience, and we sincerely look forward to your next visit!
Guest User
Superior Double Room
Stayed in Apr 2024
Solo travelers
3 review
3.7/5
Posted on May 12, 2024
It was okay considering the price
Response from Property: Dear guest: Hello! I'm sorry for the bad experience you had during your stay. Non member channels may fluctuate daily due to market factors and promotional activities. When making reservations, the system will recommend corresponding discounts based on your membership level. We suggest that you join our esteemed member and enjoy the lowest discount on the entire network. At the same time, you can also enjoy a series of VIP benefits such as delayed check-out buffet breakfast. All our staff look forward to your next stay and wish you all the best!
Maltsev
Standard Double Room
Stayed in Sep 2023
Travel with friends
15 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Nice hotel , good location, near have a lot of delicious food
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our store and give us a good review! Your satisfaction is our best affirmation and incentive, our branch is committed to providing you with a friendly and thoughtful stay experience, sincerely looking forward to your visit again!
Guest User
Standard 2-bed Room
Stayed in Jan 2025
Other
92 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The hotel is located in Baiyun Mountain Scenic Tourist Area. It is only one stop away from the South Gate of Baiyun Mountain Scenic Area by taking the No. 11 Line. The transportation is very convenient. The hotel has complete and comfortable facilities, clean and hygienic environment, and quiet environment. The hotel staff has a warm and thoughtful service attitude.
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Response from Property: 尊敬的賓客:您好!一座城、一座美好的回憶,感謝能在酒店遇到您,感謝您的認可,我們全體員工因您的好評備受鼓舞,同時我們也在不斷努力,力求做到完善。相信我們以後會做得更好,期待您的再次光臨!
Dagongzibujiandan
Deluxe 2-bed Room
Stayed in Jan 2025
Family
8 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The hotel lobby is decorated in a simple and elegant style, the rooms are very clean, and the price for booking in advance during the Spring Festival is over 300 yuan, which is really cost-effective!
Original TextTranslated by Google
6/8
Response from Property: 我們很高興您認為我們的定價合理且具有較高的性價比。特別是在節假日期間,我們努力確保為客人提供物有所值的服務和體驗。感謝您對我們價格策略的認可。
kajunpoon
Standard Double Room
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The hotel is new but not smelly, and the decoration is elegant. The handsome guy at the front desk also helped to upgrade the room type for free. There is also good night sweet water and free coffee in the evening. Very good stay experience, I will come again next time!
Original TextTranslated by Google
Response from Property: 您好!感謝您入住城市便捷廣州白雲山店,能讓您獲得滿意的入住體驗是我們不變的追求,同時也會在以後的工作中再接再厲,為您及更廣大的客户提供一個潔凈舒適、友好便捷的環境。也希望您能把您的滿意轉達給您的朋友,再次感謝您的支持,酒店全體員工真誠期待您的下次光臨!
Guest User
Deluxe 2-bed Room
Stayed in Nov 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The room is great! The layout is reasonable, the breakfast is varied and nutritious, especially the robot service is warm and cute, and the hotel is equipped with a gym, which is icing on the cake for athletes
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our City Convenience Hotel! The pace of progress will never stop. For your trust, we will be more persistent. City Convenience Guangzhou Baiyunshan Hotel will always stand in this city, waiting for your arrival! See you there! Wish: Always smile^_^!
Guest User
Standard Double Room
Stayed in Nov 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Convenient transportation, clean and sanitary, enthusiastic customer service, the places to eat around are still very convenient, it is also close to the airport, convenient transportation, backed by Baiyun Mountain, you can go hiking in the morning, it's good
Original TextTranslated by Google
Response from Property: 您好!感謝您入住城市便捷廣州白雲山店,能讓您獲得滿意的入住體驗是我們不變的追求,同時也會在以後的工作中再接再厲,為您及更廣大的客户提供一個潔凈舒適、友好便捷的環境。也希望您能把您的滿意轉達給您的朋友,再次感謝您的支持,酒店全體員工真誠期待您的下次光臨!
Guest User
Standard Double Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Very good, clean and sanitary, convenient transportation, thoughtful service, daily cleaning, front desk reception, check-in are very professional, room facilities are very complete, air conditioning is awesome
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 非常感謝您對城市便捷廣州白雲山店的支持和各方面的認可, 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
준이빠
Standard Double Room
Stayed in Sep 2024
Business travelers
60 review
4.5/5
Great
Posted on Nov 3, 2024
I still use it every time
The price is cheap and the facilities are good
Sometimes the water doesn't drain well in the room, but that's okay
I think I'll use it again next time
Original TextTranslated by Google
Response from Property: Thank you for visiting our hotel again. It is a great encouragement to us that you are satisfied with our price and facilities. However, we apologize for the inconvenience caused by the occasional drainage problem. We will check this immediately and improve it. Also, all of our staff are very happy to hear that you are willing to visit us again. We will continue to do our best to make your stay comfortable. We would appreciate it if you could come back again.
Anonymous User
Standard Double Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 27, 2024
The room is spacious and clean, the facilities are complete and new, the air conditioner is quiet and effective. The front desk staff is enthusiastic and the communication is smooth. The breakfast is rich in variety and tastes good. You can choose drinks such as coffee, milk and lemonade. I will come again next time I come to Guangzhou.
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying at City Comfort Inn Guangzhou Baiyunshan. It is our constant pursuit to provide you with a satisfactory stay experience. At the same time, we will continue to work hard in the future to provide you and more customers with a clean, comfortable, friendly and convenient hotel. environment. I also hope that you can convey your satisfaction to your friends. Thank you again for your support. All the hotel staff sincerely look forward to your next visit!
Guest User
Standard Double Room
Stayed in Aug 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Oct 9, 2024
Room
Sanitation: clean and tidy.
Facilities: complete.
Environment: quiet.
Service: considerate.
The hotel is close to the Keziling Gate of Baiyun Mountain Scenic Spot, which is convenient for travel and public transportation is right at the door. Very good!
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們的支持與信任, 我們將繼續秉承用心做事、細心服務的服務理念,讓您在城市便捷廣州白雲山店 的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步, 祝您開心每一天!