Grand Mercure Singapore Roxy Reviews

It's our 6th time doing a local StayCation over here. Everything is okay except that there is no metal rod bar being installed at the bath tub. So l told my eldery mum to be very careful after her shower. Would suggest that the Management will look into the installation of a metal rod bar. Other than this, we are very happy and have enjoyed our comfortable stay as it's a long weekend and it also coincides with Mother's Day. There is no waiting time for Check-In process. It was smooth sailing, good and efficient. The staff have allocated a hotel room nearer to the lift. Was grateful with thanks for it due to my mum's mobility issues.The cakes, pastries and tea/coffee served at the Divine Cafe were good. Wonderful service being served with a warm welcome smile always. Excellent. Keep it up always. We will be back soon for another StayCation once again. Thank you very much. Cheers.

I recently stayed at Grand Mercure Roxy Square and was quite disappointed with the experience. Upon arrival, I noticed that the study chair in the room was unclean – it had food crumbs all over it. I had to lay a towel down just to be able to sit on it. Even worse was the air duct. It was already noisy even when the aircon was off, and when I turned the aircon on, the noise became even louder – loud enough to keep me awake. I had an important meeting to prepare for and chose not to report the issue so I could focus on my prep. Unfortunately, the sleepless night due to the constant noise left me drained. This was not the level of comfort or cleanliness I expected from a hotel like this. I hope management takes steps to address these issues for future guests.

Spacious, comfortable room , staff were pleasant and helpful. Plenty of food options in the area, the mrt is right at the hotel's doorstep adding to the convenience. And ECP is within 10 mins' walk from hotel.

Return stay. Got a complimentary upgrade to the Deluxe Ocean view room. Great location as many food and beverage outlets, supermarkets at the opposite mall. Ken from the housekeeping team whose in charge of level 13 did a fabulous job. Will be back soon.

The location is great,near to bus station direct to Airport and near the shopping area, as well food court, choice of food is great. I didn't the breakfast but the lady cleaning room is super thoughtful, always prepare us a set of plate and cutlery once we asked for it.

The breakfast overall is good and serve started from 6am, but the bathroom is quite old and water is not that strong, each floor got water dispenser and ice maker at level 4, I will give 6/10 at this stay

Good location with near changi airport and new travel spot place like Joo chiat. Room is clean and comfortable. Tab water is drinkable. Good value

Hotel reception very friendly. Concierge very friendly and cleaners also super nice. Pool is okay and enough chairs are available. Overall a fantastic stay. Shopping and food is just 5 min walk.

Nice hotel, needs alot of cleaning, didn’t find the rooms completely clean. Facilities need to be upgraded, overall it was okay.

Good location, opposite to marina parade mrt and 2 shopping malls are within walking distance.  the room has a good size and there is bathtub in the room. The concierge is very helpful.  Breakfast is great bit of a variety of food, such as Indian, Chinese and American breakfast. I love fish noodle station. I had a great time here and will be back again next year.  There is a big food court which can be reached within 5 minutes. We requested for the low floor so we got fifth floor.

For what they charge the room is old and carpets stained. Walls look old and need painting and edges chipped in many places. Has an old musty smelly which they try to mask with an air freshener typa thing. The staff is noisy and between around 7-9 am loud outside the door. Bugs often in the room like cockroaches. Laundry is expensive even the launderette which seemed not clean to be honest. $7 for a wash and $14 for a wash and drier.

Good location with lots of food and few minutes walk to mrt station . Recommend to book this hotel prefect for families. No standing type of shower need to go up the high bathtub which can be slippery .

Next to metro station and opposite parkway parade shopping mall. Very big and cosy room. The bed is very comfortable. The hotel environment is wonderful with walking distance grocery mart stall and nearby night hawker stalls

Nice hotel with good location Near to bus and train station along with many shopping centers