Elpida Hotel - All Inclusive & Beach Front Reviews

It is the first time since we go to Bulgaria and there have been several times when I leave a review and do not recommend a hotel. Except for the superb location and the animation team, here I mean Miro together with the three gorgeous young people, full of energy and cheerfulness who managed to "enliven" the atmosphere, I have nothing positive to say about this so-called 4-star hotel. I try to mention a few aspects, starting with the total lack of cleanliness in the room, which was only done on the 5th day, a tiny cameo with a carpet soaked in dirt, unwashed windows, full of cobwebs, peeling paint, the bathroom as tiny, the swollen wooden door opened into the entrance door, you barely had room to sit on the toilet, old tiles and a horrible smell coming from the sewers (when we reported to the reception, we were told it was because of the heat. ..). Then I would like to mention another important aspect. The hotel had a swimming pool, but we didn't dare to enter it until the 5th day because the water was cloudy, you couldn't see the bottom, and when I noticed this aspect, the "manager" was bothered and told us that the analyzes are ok.... In addition, they don't have sunbeds on the beach, I paid 36 leva daily for 2 plus the umbrella, they have private parking but for which I paid 70 euros for 8 days. The food....we are not pretentious knowing what we find in Bulgaria, but this time there were few types of food, cakes full of syrup...the classic Bulgarian drinks...there is no Internet in the rooms, I don't know about the rest how does it work because I used net from abobation. In conclusion, I do not recommend this hotel, I would not return there

Night 1 . Banging and crashing about at midnight as loads of polish kids in 1 room . Moved to another room . Curtains broken . Moved again and shown 3 rooms . 2 were not complete so went for a room with a curtain missing . Had to put a blanket up to stop sun and light . No cleaning in rooms . Staff stretched working almost 14 hr shift . No pool cleaning or collecting cups . Ran out of plastic glasses for poolside . Food repetitive and not hot . No selection of desserts and main food if run out not replenished . No such thing as maintenance here . Hardly any selection of drinks in all inclusive . Ice cream when they say and pizza when they say . In a nutshell 1 /5 and 2-3 star hotel at best . Couldn’t cope when it got busy at all 😥

This hotel is old and rundown . We arrived late at night and the room was very nice clean and comfortable. No tea coffee or water in the rooms. Breakfast was awful little choice and did not look good . Get a new cook and clean the outside of the hotel.

I want to especially congratulate the animator Sashko. We were a whole group and we were extremely fascinated by it. Very kind, cheerful, sociable - certainly contributed to our good mood! Playing with it was really fun! He knows how to entertain and does a great job! A thousand thanks!! Unique!!

We have rented 3 rooms for 4 nights. It was bad from the very beginning. In one room there was no toilet paper, shower gel, shampoo and soap for 2 days. In another room, the toilet seat was in the middle of the bathroom, right in front of the shower. In one room, the mirror was in the back of the TV. In none of the rooms the refrigerator was working. In some rooms, the air conditioning system was not working properly, meaning that you could not control it or turn it off. Overall, the hotel is far from a 4 stars one. On the outside, it was very dirty. Cleaning is made in a strange manner, at 8 a.m., when guests are serving breakfast. So, basically, there is no cleaning during night time or early in the morning. The outside tables are sticky all day long. The equipment is not working properly. Coffee machines were brocken on a daily basis. They are providing only instant coffee, which is very bad. The food is bad, reused from the previous days, not very tasty and in few varieties, repeated almost everyday. Now, the worst part: when we have made the reservation, there was no specification about a green or an orange bracelet. So, when we've got there we've received green ones. We didn't know there were 2 types and guess what? The green ones didn't allow to go to the sand beach! Even there were seats available, we couldn't rent because we didn't had orange bracelets! We went to the reception desk and the manager, instead of showing some empathy and to try to solve somehow the problem, started to yell at us! A very ugly soul, unfortunately. We were ready to pay extra for the orange bracelets, but it was impossible. I told them that if I wanted to stay at the pool, I could stay at home and save the money. The bartenders didn't want to serve alcoholic beverages to our daughter, claiming she was underaged, but she is 20 years old and the bartenders didn't want to check ID. As for the resort itself, what can I say? Garbage everywhere, trash bins full, garbage and toilet smell. My conclusion is that if you want to punish yourself, then go ahead and book a vacation at Kaliakra Palace.

Apart from the animation team, barmans, the rooms. The food was bad . I want to thank the animation team, Alex, Dani, Teo and Roni for living îs this wonderful experience and fun. Tony is the coolest barman, always had fun around him.

We were at this hotel for 8 days and it was perfect vacation. Food was excelent, little snacks and ice-cream during the day and drinks (alco, non-alco) were very good too. Everything was clean and the stuff was very kind. The best thing about this hotel was the sea in front of it (20m) and a cute view from the hotel terrace on the sea. We enjoyed it a lot and we recommend it to you all.

Kaliakra is a beautiful hotel. I really enjoyed my vacation here. The food is tasty, and the room-very confortable and well-designed. The view from the teracce is mesmerizing and perfect for photographies. What's great about this hotel is that there work 2 amazing animators who organize interesting activities, games and can make you smile with their pozitive energy. For sure, their talent, hard work and social skils should be highlighted.

Let's start with the room. When we checked in, the towels in the room were dirty, the curtains were not fixed all the way, dirty, wrinkled, the windows were also dirty. There were cobwebs under the nightstand. There is a minibar, but it is empty, there is absolutely nothing in it, the toilet paper was wet. There was dust on the table and nightstands. The room was not cleaned even once during the week, although we asked more than once, the most they could do was change the towels once and give toilet paper. When we asked to change the bed linen, we were ignored. On the plus side, the air conditioning worked. Bar and food. Only two bars with drinks. They work until 23:00, only 6 cocktails to choose from: beer and wine, the bartender said he would only make the rest of the drinks for tea. The food in the hotel, to be honest, is not very good, we had to go to restaurants outside the hotel to eat, the food in the hotel is ALWAYS cold, there is almost no choice. There is almost no animation either. Only two swimming pools, there is a lot of sand in the pool and no one cleans it, the sun loungers are all in bird **** 😂 The umbrellas are broken, they wobble right on the sun loungers. Unfortunately, the hotel does not have its own beach either.

The Vemara Beach Hotel (formerly Kaliakra, I think they changed their name) has 4 stars, but in my opinion it deserves 3. Maybe I'll tell you one by one. The advantage of the hotel is undoubtedly its location. It is located right next to the beach and the main promenade, which is important because Golden Sands is located on quite a steep slope and the hotel located further away means a steep uphill climb every time you return to the room. The hotel itself is quite elegant and it was rather clean, apart from a few forgotten places such as the communal bathroom. The room was large, the air conditioning worked as it should. The rooms are rather nice, although someone really liked the dark brown colors, which make the furniture and curtains look a bit gloomy. In the hotel, guests are divided into better and worse. The better ones have the right to free use of the beach (and the sun loungers are quite expensive) and to rooms with a sea view. The worse ones have windows on the other side overlooking the neighboring hotel or some bushes. After arrival, we found out that we were inferior, which our office did not warn us about, but we quickly found out about it, also after the less nice service. According to our office's offer, there was supposed to be a fridge in the room, but there was none. We went to the reception and although the lady working there was quite dissatisfied, we finally got the fridge. So you shouldn't give up, just fight for yourself. In terms of food, we only had breakfast, but based on them I can say that it was so-so. I didn't like it, my wife didn't even like it. It was all very repetitive and quite greasy. However, the bread was good. There was only one vending machine, there was always a queue, but it wasn't worth it because it was filled with the cheapest concentrate. There are a lot of small children in the hotel who, like small children, cry and squeal. If someone has a low tolerance for this, maybe they should try something else. A related topic is animations. Unfortunately, they mean that the same songs are played at full volume every day. There is quite a lot of it because you can hear both your own and those from the neighboring hotel. The worst of it was probably the animations for small children with songs like "Kundel bury", only in German :) This is definitely not a hotel for those who like peace and quiet. I confirm there is a problem with the elevators. For such a large hotel, there are too few of them and they are too small. It ends with people exceeding the permissible load of the elevator, so we can only hope that it will never break. And that's how it was. There was no tragedy, but various things could have been handled better, so three stars seem deserved.

We stayed at this hotel from August 25 - September 3, 2022 with the whole family. Problems began from the first days. Had to buy a sea view to get a free umbrella and 2 sun loungers. We arrived at the hotel at 5 am. Neither breakfast nor lunch was allowed. No matter how many times we asked for at least something to feed only our kids (3 and 5 years old). They poked our noses at the rules and the clock...Check-in is at 14-00 and not a second earlier. Very rude and unfriendly staff! (and this is only 1 day of check-in) 1. The room ==＞ was very old/shabby. For the child there was not a bed, but simply a folding sofa bed. Metal mesh and 2 pipes legs =＞ creaked, sagged almost to the floor and with the slightest movements the legs moved apart and the child fell to the floor. 1 socket sparked, there was no current in the second. The ice lamp in the bathroom was blinking. The TV showed strong interference. The balcony was about 80 centimeters wide. Just 1 chair wide fit right next to each other (as it turned out, the 6th-7th floors are all like that). Let me remind you, a room with a sea view... When we asked to change our room, they gently sent us, offering a view of the park/parking lot, losing the free beach. As a result, on day 1 there was a whole bunch of repairmen in the room. With the folding bed, they simply attached a meter-long wooden block with ropes, twisting it so that it would not disintegrate... (I will attach a photo) There was very heavy rain for 2 hours with strong wind for 2 hours... which usually does not promise any problems.. but not for this hotel !!! It was a nightmare for everyone!!!! The worst nightmare is on the 2 upper floors and side rooms (ours was just like that on the 6th floor on the side). Water poured into the room from everywhere - the windows were leaking so much that we were squelching on the floor. They plugged the holes with all the towels. The ceilings were dripping - everyone! At night, about 50 people stood asking the reception to help with the floods. Some people had water dripping into their beds, some on their walls, and everyone had water on their floors!!! Some asked each other for bottles to scoop up the water from the floor! The 7th floor even flooded the corridors! And everything flowed smoothly down into each room from the ceilings. Once again the receptionist threw up his hands, saying it was the weather - there was no staff. And they spoke very rudely to everyone. They didn’t help anyone or anything!!!! It’s just terrible!!! And along the way, for a long time, it became covered with greenery from the bottom to the sides. Let's go to the playground - the slide there is cracked right in the middle - but glued together... every time the children moved down they complained about this seam. We didn't ride more than 1/2 times. The right lock on the swing was almost pulled out and it was impossible and dangerous to swing. To which the receptionist threw up his hands, offering to go to paid trampolines..(I will attach a photo) 3. Restaurant ==＞ Endless queues! I don’t know what’s going on with the hotel management, but everything ended up there and broke down! There were like 3 coffee machines (2 on the street and 1 inside) Of which only 1 was constantly working!!! Because of this, everyone tried to take 2/4 cups so as not to have to stand for half an hour again. 30 min queue for coffee every morning! The entire hotel is for 1 car. Finished the cups

I liked the hotel, but it is not worth going to Bulgaria in September, the water is cool in the sea, and in the pool it is completely cold. The food was good for a 4 star, the drinks were very monotonous, I wanted some cocktails. The room was given for 2 rooms, which was very pleasing.

1) Местоположение отличное, рядом с пляжем. 2) Еда разнообразная, без морепродуктов. Было мороженое около 16 часов каждый день. 3) Уборка в номерах оставляет желать лучшего. Полотенца хотели поменяли только в конце пребывания. В принципе для непревередливых гостей все было удовлетворительно.

Были в этом отеле всей семьей. С первых дней начались проблемы. Приехали мы в 10 утра в отель. Заселение в 15-00 и ни на секунду раньше, но нам в агентство сказали в 14.00. Тыкали нас носом в правила и на часы... Очень грубый и не приветливый персонал! ( и это только 1 день заселения). Номер был очень старый/пошарпаный. У нас было заплачено 3+1. Но номер у нас был как 2+1. Только маленькая софа где по их мнение должны спать двое детей ( 13 лет, 8 лет). После много просьб на ресепшен в 21.30 нам принесли раскладушку. Металическая сетка и 2 трубы ножки скрипели прогибаясь чуть ли не до пола и при молейших движениях ножки разьезжались в стороны и ребенок падал на пол. В ванной мигала лед лампа. Фен старый даже не было возможно сушить волосы. Холодильник не работал. Телевизор показывал с сильными помехами. Номер с видом на парк постоянно воняло мусорка. Басейн для деток с гокрой был грязный. Ресторан- это полная антисанитария. Бесконечные очереди! Чашки заканчивались быстро -- их не меняли. Пол отпуска пили чай с пластиковых. Еда очень маленький ассортимент: 1-2 вида супа кто по ходу готовил не повар а уборщица, 4 подноса для мяса (1 рыба/ 1 курица/ 1 свинина и 1 жареные колбасы/сосиски), 4 для гарнира: либо картошка фри, либо рис в перемешку с макаронами, 4 на салаты( помидоры+огурцы/ шинкованая морковка / листья салата ) и нарезки отдельно тех же помидор и огурцов. Едф было прям несьедобным и как помои(супы все такие были) и очень МАЛО персонала. Из-за этого очереди бесконечные на все. Просто в ожидании то посуды, то еды, то уборки столов. Это было большая ошибка выбрать этот отель. Постели и полотенце не меняли.